oe os Bpr ees Education ere Pesaro) Prey B.Sc. Zoology Honrs Geetanjali Sharma Business Development Representative Results-driven business development executive with over years of experience in identi fh opportunities, buildin client relationships, and driving revenue. Seeking planning and market analysis to contribu Media, Experience ValueFirst Digital Media Pvt. Ltd Senior Marketing Associate Dec’ 2021 - Present Demand Generation Engage in demand generator tnkey decison makers across Enterprise, MMG, Govt, Resellers ‘and D2C brands nd educate t company, induding voice, What about the comprehensive range of services offered by our 3p. SMS, chatbot. and eral okons, Lead Atwaction Strategies Devise and execute svateges aimed at attracting Navigator and Lush to support these efforts fh cold cali personal ental leads via using tools such as Apollo, Sales roles, and Linked erform outreach theo ‘On average, handle 60 unique cals and 500 emalls pe dy to achieve ont terested in exlring cPasS solutions Lead Nurturing and CRM Uti Streamine the p ton cess of prt leas and monitoring customer interactions by lverag 1008 cui Salesforce Collaborate closely with the marketing team to optiize content, partcarly focusing on casestudies of existing lens to enhance lead nurturing efforts nue Generation ven track recordin driving revenue growth through strategic sales iniatives and experienced in identifying reverting them into proftable dea (0+ SQL via Inbound efforts previous FY23, out of which 35-40% tunes an Shared 140 SQL via Outbound effrts and converts into customers wha buy the: Pipetine Management Siilled in managing 2nd nurturing a robust sales pipeline to ens took to track analy, ad optimize sales proceses and focused on maintaining ih potential leads and on re continuous lead flow:Prficent in sig CRM thy pipeline by prorizing Soles and Marketing Alignment CColaborate extensively with theses team to ensure that marketing inti soles objectives to delve a steady stream of high-quit leads to suppor the sles tears ict regular meting with sales partners to gather thelr feedback on the quality and effectiveness ofthe aligned ith overarching St ort provided ed Customer Pers Development vittize the deepering of ou understanding of target ust Utize CRM tools, particuarly Salesorce, to meticulously track and manage leads throushout the Mecyl, crsurng that marketing efforts are precisely talored to meet the neds and preferences ofthese ps Industry and Market Awareness Maintain a commitment to staying abreast of induisty trends, compelive dmamis, and evahing customer Continous refine ou marketing strate based on this knawedge to maintain and enhance our competitive ge cedgein the market, Projects handing and Conferences tional dents, Chatbot project emerging brands projects an many more Represented Desrand generation team in conferences. Werke on inteExpertise Nene Revered (Microsoft Excel, Office, MailMerge, eae Rea Een Pole am et) RTP APCs} Generation (Generating Qualified ReeTeS Tare (el <9 (cy To ensure service effectiveness, | regularly monitor and analyze the Customer Satisfaction Index (C3t)using several key initiatives ‘Active Listening: Attentvely listening to customer requirements to better understand thelr needs and preferences. Product Pitching: Offering the right product solutions that align with the customers’ needs, Proactive Feedback: Reaching out to customers for feedback and addressing potential Issues before they escalate Timely Follow-Ups: Conducting timely follow-up calls and emails to close the loop on support cases effectively “CRM Usiization: Leveraging CRM tools to streamline the customer support process for more efficient and personalized service. Feedback Analysis: Analyzing customer feedback to identify areas for improvement and implementing necessary changes. ‘These initiatives have ed toa postive reception from our customers, resulting in higher customer satisfaction levels. Astroyogi ( Netway India) Pvt.Ltd. Senior Customer Representative Feb’ 2020- Nov’ 2024, ‘Leadership Role: As a Senior Customer Service Executive, | took a leading roe in criving efforts to defver exemplary sence to our clientele, ensuring that high standards were consistently maintained 2cressal customer interactions ‘sue Resolution: effectively managed the resolution of escalated issues, which was vital in enancing ‘overall customer satisfaction and retention. This involved deploying strategic problem-solving techniques to adress anid resolve customer concerns promot “Channel Management| profiienty handled multiple support channas, including Email, Chat, and Voice, ensuring seamless and efficient communication with customers, Ths multi-channel approach lowed for flexdle and accessible customer suppor. ‘+ Advanced Problem Sohng: I tackled complex and Sensitive customer concems that required a high level of expertise and advanced problem-solving skis. My approach was tallored to meet the unique needs ofeach customer, ensuing thorough and satisfactory resolutions. + Direct Customer Engagement: | engaged directly with customers to promptly resolve their inquiies, complaints, and feedback. This hands-on approach helped buld trust and confidence in our services, leading to higher customer satisfaction. ‘+ Relationship Building: By fostering enduring relationships with customers, | was able to sustain high levels of satisfaction and loyalty, My efforts in relationship building were pivotal n ensuring long-term ‘customer engagement ancl repeat busines. “+ rocess Improvement: |identifed opportunities to refine and enhance our customer service processes. By proposing strategic initiatives, | aimed to boost efficiency and effectiveness, ensuring that our service delivery remained top-notch ‘= Performance Monitoring: | continuously mentored and analyeed key performance mets, including response times, resolution rates and customer feedback. Ths viglant monitoring helped in maintalcrg high service standards and identiyng areas for improvement. ‘Proactive Calibration: | proactively calibrated our approaches based on performance mets to ensure that we met or exceeded predefined benchmarks. This proactive stance ensured that our customer service was always aligned with the best practices and industry standards Gramin Healthcare Pvt. Ltd Patient Support Executive Jan 2019-Oct 2019 + Proactive Engagement: Establishing rabust and enduring patient relationships through proactive engagement, attentive inquiry response, meticulous needs assessment, and adept issue resolution + Consistent Follow-Up: Maintaining consistent follow-up with both prospective and current patients to ensure ongoing satisfaction and relationship building, + Grievance Resolution: Addressing patient grievances promptly, offering suitable resolutions and alternatives within stipulated timelines, and ensuring thorough follow-up for satisfactory ‘+ Call Management: Efficiently managing patient calls and inquiries to provide timely and accurate information. + Lead Conversion: Converting leads into referral patients through personalized communication and effective relationship-building strategies