Welcome to

SAP Cloud ALM

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Disclaimer

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Agenda

ALM Strategy and SAP SAP Cloud ALM for SAP Cloud ALM for SAP Cloud ALM for
Cloud ALM Overview Implementation Operations Service

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ALM Strategy and SAP Cloud ALM
Overview
SAP’s strategy

SAP Portfolio

Enable every enterprise

to become an intelligent,
sustainable enterprise

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SAP Cloud ALM – our cloud-based Application Lifecycle Management

…for Implementation

For the intelligent enterprise …for Operations In the public cloud

• for cloud-centric customers …for Service • Re-thought, newly designed, and built
• manages cloud and hybrid solutions on modern cloud technology
• supports all components of the • Ready for immediate consumption
intelligent enterprise • Cost-efficient for customers

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 SAP Cloud ALM enables you to build, run, and optimize your intelligent enterprise

Accelerate Data Adopt the Latest

Transformation Innovations

Methodology
Operation Automation
Collaboration Customer
Integration
Optimize with Keep Your BusinessBusiness Continuity
SAP Services Running

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 SAP Cloud ALM - how does it help you?

Data Transformation Innovation Adoption

Analyze Transform Provide Validate Design Build Test Deploy

SAP Business Transformation Center

powered by SAP Cloud ALM

Methodology
Operation Automation
Collaboration
Integration

Service Collaboration Business Continuity

Business Continuity

Prepare Deliver Share Follow-Up Detect Analyze Correct Automate

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SAP Cloud ALM facts and figures
License and Cost
Included in SAP Enterprise
Support and Subscription
• Maintenance and operations by SAP
• Included memory: 8 GB
• API usage: 8 GB outbound data
transfer per month
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Supported Solutions
Designed for cloud and hybrid
customers
• Cloud solutions from SAP
• On-premise ABAP solutions
(SAP S/4HANA, SAP Business Suite,
SAP BW)
• PI/PO integration monitoring
• Non-SAP solutions
Delivery and Update
Cloud-native
• Customer-owned SaaS
• Rapidly available
• Daily integrated delivery
• Bi-weekly feature release
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SAP Cloud ALM for implementation
SAP Cloud ALM helps you adopt the latest innovations
Customer benefits during implementation

• Effectively runs fit-to-standard workshops with process templates

• Easily onboards your project team
• Automates task assignment for your project members
• Orchestrates all test activities
• Consistently deploys to production
• Realizes maximum traceability end-to-end
• Tracks progress with built-in reporting

SAP Cloud ALM provides a harmonized project implementation experience!

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Introduction to SAP Cloud ALM for implementation
Core capabilities

Change &
Processes Tasks Tests
Deployment

Consume SAP’s Perform configuration Manage integration Orchestrate

best practice content, activities and and acceptance tests consistent deployment
model process diagrams manage extensions by based on SAP content to production with
to manage fit-to- following SAP’s for manual testing change management
standard workshops recommended tasks. and integration of workflow.
and manage requirements. automated testing tools.

Analytics and traceability for the entire process

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SAP Cloud ALM for operations
SAP Cloud ALM helps keep your business running
Customer benefits during operations

• Ensures high performance quality in all business processes

• Alerts immediately with advanced analytics

• Predicts anomalies early with machine learning

• Automates corrective actions for higher process efficiency

• Achieves superior SLAs with transparent reporting

SAP Cloud ALM drives business continuity!

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Introduction to SAP Cloud ALM for operations
Core capabilities

Detect Analyze Correct Automate

Avoid anomalies with Use collected data with

Conduct root cause Increase operation
proactive problem artificial intelligence to
analysis on technical and efficiency by automating
detection. automate operational tasks
business process level. corrective actions.
and predict anomalies.

Drive business continuity in your SAP landscape by monitoring and alerting

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SAP Cloud ALM for service
SAP Cloud ALM helps you optimize with SAP services
Customer benefits during service deliveries

• Streamline collaboration by involving all people end-to-end

• Increase efficiency with shared access to all relevant data and assets

• Gain transparency on service deliveries by seeing all data

• Receive standardized and digitized service results quickly for easy consumption

• Simplify issue tracking and actions with integrated notifications

SAP Cloud ALM enables next generation service delivery!

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Introduction to SAP Cloud ALM for service
Core capabilities

Prepare Deliver Share Follow-up

Access an SAP service plan Monitor the service Share digitized service Create and collaborate
that proposes appropriate delivery status and review reports to review finalized on the completeness of
on-premise or remote preliminary results and issues and actions in an tasks based on the service
delivery, and their high-priority issues in a easy to consume format. delivery results.
preparation tasks. joint view.

Streamlined collaboration with SAP during the entire service delivery process
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Take advantage of SAP Cloud ALM’s streamlined user experience TODAY!
Adopt the Latest
Innovations

Optimize with Keep Your Business

SAP Services Running

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SAP Cloud ALM – start your journey today!
Included with your SAP cloud subscription

Learn Try Request Use

Find typical entry points.

Browse presentations and Click here here to request
watch recorded demos on Access the SAP Cloud ALM quickly. Invite your users.
the SAP Cloud ALM home public demo system.
Just do a few set-up steps. Network with others in the
page.
ALM Community.

Easily adopt SAP Cloud ALM!

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 Resources

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SAP Cloud ALM is enriched with the SAP Value Map
SAP Enterprise Support provides the full benefit

SAP Cloud ALM

for operations SAP Cloud ALM
SAP Cloud ALM for service
SAP Cloud ALM for implementation
introduction

SAP Value Map for SAP Cloud ALM

• Central entry point to all SAP Enterprise Support offerings for SAP Cloud ALM
• Knowledge, skills, and services needed to get the full benefit from SAP Cloud ALM
• Direct access to SAP experts, collaboration forums, high-impact learning and prescriptive guidance
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SAP Cloud ALM is enabled with SAP Enterprise Support
Major service offerings help you get started
Mission in the SAP Discovery Center
• The mission “Onboarding and first steps with
SAP Cloud ALM” is a digital service.
• Step-by-step guidance for requesting SAP
Cloud ALM and doing the initial setup steps.
• Designed to be consumed at own pace.
• Further information: blog post
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Expert Guided Implementation
• Multi-day remote service delivered in a one-
to-many format.
• Covers onboarding, initial setup and the SAP
Cloud ALM scenarios Implementation,
Operations and Service.
• Time for hands-on activities in customer
environment.
• Further information: blog post
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Key SAP Cloud ALM links
SAP Cloud ALM Home Page on the SAP Support Portal
SAP Cloud ALM how-to videos on YouTube
SAP Cloud ALM help documentation
Learning Journeys for SAP Cloud ALM:
• Introducing SAP Cloud ALM
• SAP Cloud ALM - Implementation of SAP Cloud Solutions
• SAP Cloud ALM – Operations of SAP Cloud Solutions

Try SAP Cloud ALM yourself on the public demo tenant

See what SAP solutions are supported by SAP Cloud ALM today
Learn about recently delivered SAP Cloud ALM features
How to transition from SAP Solution Manager to SAP Cloud ALM
Expert-level SAP Cloud ALM information:
• Implementation
• Operations
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Thank you.
Contact information:

cloudalm@sap.com

© 2024 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material.
Appendix
SAP Cloud ALM for implementation –
details
SAP Cloud ALM supports the implementation of SAP solutions

Tasks
Project Overview
• Perform implementation activities based on
SAP Activate methodology, integrated in the
SAP toolchain

Processes
• Consume SAP Best Practice process and
manage fit-to-standard workshops

Tests
• Prepare and execute manual tests based on
SAP process content
• Integrate test-automation tools via open APIs

Change & Deploy

• Manage your requirements lifecycle by
utilizing the change management workflow
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Having trouble documenting Fit-to-Standard workshop results?
Process Management links requirements to processes

Use Process Management in SAP Cloud ALM:

• Define your scope of business processes
• Study SAP Best Practices process models
• Discuss models with your LoB colleagues
• Document the findings as requirements and notes
• Create your own models if required

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Unsure which project tasks to need to be completed by when?
Track project activities centrally

Use Task Management in SAP Cloud ALM:

• Approve requirements
• Create project tasks or user stories
• Assign tasks to teams, roles, or persons
• Fulfill tasks (develop, test, deploy)
• Add comments
• Review status and history

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Do you know your project status today?
Project Overview screen
Gain full transparency at all times

Use the Overview Page and Analytics App in

SAP Cloud ALM:
• Gain high-level overview:
– Project progress, tasks status,
requirements status, solution process status,
test cases and execution
• Drill-down to detailed analytics:
– Traceability, trend analysis,
historical analysis, progress reports
• Ease project reporting
Analytics App screens

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SAP Cloud ALM for operations –
details
 SAP Cloud ALM supports the operation of SAP solutions

SAP Cloud ALM for operations empowers

customers to understand the health of their SAP Business Process Monitoring
business solutions by:
• Providing full stack monitoring
• Delivering embedded alerting and analytics
• Enabling collaboration between LoBs and IT
• Introducing intelligent event processing
• Integrating analytics and intelligence functionality
• Enabling operations automation
• Providing transparency regarding business
process health

Ensures business continuity – Keeps the lights on – Increases operations efficiency – Predicts critical
situations – Provides status events for business services – Reduces TCO
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 SAP Cloud ALM for Operations – Functional Overview
Service Level Business Service Event
Management Management Calendar

Alert
Business Process Monitoring
Metrics Management Emails

Integration & Exception Chats

Config Monitoring Intelligent Event
Items
Processing Notification
Tickets
Synthetic User Monitoring Management
Log Real User Monitoring
Tasks
Entries
Job & Automation Operations
Monitoring Automation Analytics
Events Data
Configuration & Security
Analysis Operations
Alerts External API Flows
Health Monitoring Management

Analytics & Intelligence

Inbound Problem Problem Problem Outbound

Integration Detection Routing Resolution Integration
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Experiencing issues with data exchange between your cloud services and systems?
Integration & Exception Monitoring makes sense of it all

• Get early message monitoring of cloud services

and systems Integration & Exception Monitoring

• Be informed about the monitoring of integration-

related exceptions
• Benefit from the support of peer-to-peer interfaces
and orchestrated integration

SAP Fieldglass

SAP S/4HANA Cloud

SAP SuccessFactors SAP Ariba SAP S/4HANA

SAP Integration Suite

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Keep your users happy with high reliability
User & Performance Monitoring ensure your processes run smoothly

User & Performance Monitoring

• Monitor your end users’ experience
• See how they use business functionalities
• Measure both the frontend and backend
• Collect performance data for deep analysis

SAP SuccessFactors SAP Integration Suite SAP S/4HANA

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Keep your business process execution under control
Business Process Monitoring reduces downtime and outages

Business Process Monitoring

• Get the relevant business KPIs defined automatically
• Have full transparency of every step in your business
processes
• Get alerts immediately when operational issues occur
• Measure your business process performance at any time

KPI 1 KPI 2 KPI 3

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Let SAP Cloud ALM do your job and execution monitoring for you
Job and Automation Monitoring gives you insights

Job and Automation Monitoring

• Monitor backend processes and get immediate detection
of anomalies
• Alert business and IT users about disruptions and
exceptions in the moment when issues occur
• Get comprehensive details to enable root cause analysis
• Reduce your configuration effort by getting automated
recommendations based on historical data

SAP SuccessFactors SAP iRPA, SAP IBP SAP S/4HANA

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Manage your cloud services’ health checks
Health Monitoring from an application and customer perspective

Health Monitoring
• Visualizes the health of cloud services and systems
• Executes pre-defined application-specific health
checks for cloud services
• Provides light-weight system monitoring for SAP ABAP-
based systems

SAP SuccessFactors SAP Integration Suite SAP S/4HANA

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SAP Cloud ALM for service –
details
SAP Cloud ALM for service helps you get services from SAP

Use a harmonized user experience to easily access all relevant

information and assets
Have transparency on service deliveries: history, current and scheduled
services
Service
Delivery Center

Share service results in a digitized format

Easy drill-down to the different detail levels of service results

Service Results

Simplified tracking of all action items along the end-to-end service delivery
process

Issues &
Actions Mgmt.

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How do I see my proposed services from SAP?
Service Delivery Center provides easy access to all relevant information

Service preparation
• Easy access and transparency across all
service-delivery-related information
• Shared view on all related information for both
customers and SAP
• Seamless navigation to all information that
is needed
• Facilitate the end-to-end service delivery process:
✓ Prepare service delivery
✓ Monitor service delivery status
✓ See action items from recommendations

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How can I view my service results?
Consume results in a digitized format in the level of detail required

Service delivery results

• Share service results in a digitized format
• Accelerates provisioning of service
results
• Easy to consume format – navigate to
details if required

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How do I manage all tasks during and after service delivery?
Issues and Action Management monitors follow-up activities

Issues and Actions Management

• Effectively consume issues and actions
• Simplified tracking of issues and actions
with integrated notifications
• Manage the end-to-end service delivery
process:
• Assign tasks
• Monitor task status
• Send notifications

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What’s planned for the future?
 I need more than one SAP Cloud ALM tenant.

Use cases • Training

• Evaluation & demo
• Development and testing of extensions
• Extra production tenant

Solution • You can get additional tenants for

any entitled customer number
• You can use these tenants as you
need them

You do not need extra tenants to test standard SAP Cloud ALM.

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This is the current state of planning and may be changed by SAP at any time.
 I am regulated and need regression testing.

Use case Regression test of extensions against new

release in regulated environments

n Production
Standard
After opt-in

n-1 Production + n Regression test

• You will be able to opt in to delay production

Solution updates by 2 weeks (n-1)
• You will be able to run regression tests of your
extensions against the current
SAP Cloud ALM feature set (n)

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This is the current state of planning and may be changed by SAP at any time.
 I need SAP Cloud ALM Data Centers close to me.

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This is the current state of planning and may be changed by SAP at any time.
 I want alm.ai

implementation.ai
• Solution documentation generation
• Manual test case generation from
requirements
• Automated project summary with risk
rating

operations.ai
• Threshold-less alerting
• Anomaly prediction
• Recommendations for alert mitigation

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This is the current state of planning and may be changed by SAP at any time.