Mohit Singh

+91-9903047006 | mohit.travis@gmail.com

Synopsis
An Entrepreneurial individual with a diverse experience in Operations, Project Management, Account
Management, Vendor Management, Customer Support, Team building & hiring, Research and Process
Improvement, by far the industries I have worked in are Qualitative Research, SAAS, Consumer Durables,
Consumer Electronics, Healthcare, Landscape Construction and CPA Firms. A dynamic and innovative
environment drives me forward.

Education
INTERNATIONAL INSTITUTE OF BUSINESS STUDIES | NOIDA
· M.B.A - Finance : 2014
· PGPBM : Banking & Insurance : 2014

CALCUTTA UNIVERSITY | KOLKATA

· B.Com : 2011

Experience

NAVATAR GROUP | OCTOBER 2013 – OCTOBER 2016

Research Associate

 Conducting Financial & Business research with extensive use of various external
databases.
 Involved in Qualitative Research, SWOT Analysis, Company Profiling and Ad Hoc Research.
 Considering complete business description and subsidiaries.
 Creating and validating company profiles across sectors and geographies by using
databases such as Factiva, Nexis, Data.com, OneSource, Hoovers & ZoomInfo.
 Conducting qualitative research on various issues and programs and provided effective
support to various programs.

ASSURE INVEST SOLUTIONS | NOVEMBER 2016 – MARCH 2018

Consultant

 Responsible for Planning & finalization of Annual Operating Plan monitoring all activities.
 Build in-depth understanding of Business Model, Technologies used, Product offerings etc.
and summaries the learning’s.
 Analyze and monitor team performance and develop & implement team motivation
strategies. Make future predictions and work closely with the team to achieve the
predicted targets.
 Identifying Business expansion opportunities.
  Worked with CEO and Top management to drive business growth.
 Reporting and Compliance - Net Growth report, new business performance tracker,
Monthly & Quarterly presentation, prepare plan, presentations, provide Inputs and
recommendations to management on key activities.
 Reviewed daily schedule with Practice Managers, determining methods for cost reduction,
revenue increase, and improved overall performance.

OSSOMARTS | MAY 2018 – OCTOBER 2021

Operations Manager

 Developed operational workflow, guidelines & work reports.

 Established a high standard for productivity, quality, and customer service and led the
overall project delivery & innovation.
 Developed resource planning and allocation strategy, in alignment with the business goals.
 Engineered and spearheaded the sales & on-boarding team and developed strategy for
acquisition, revenue maximization & retention.
 Unified the overall operations management and corporate decision-making to ensure the
organization maximizes its short, medium, and long-term profitability.
 Oversaw 30+ employees, ensuring consistency across policies, procedures, and operating
standards assigned territory.
 Audited and analyzed revenue targets, operational processes, and expense controls across
the region.
 Evaluated production data to plan metrics, make strategic changes towards training and
operational standards to drive team's success in established business plan goals.
 Worked closely with key personnel and management to provide high-quality strategic
leadership, implementing plans and policies throughout the specified territory.

AMBRANE INDIA | NOVEMBER 2021 – JUNE 2022

Operations Manager

 Collaborated to create/revise workflows, policy, and procedure manuals to improve

business objectives, processes and minimize risk.
 Coordinated reporting of initiatives, status/updates and conducted weekly touch points
with teams and stakeholders.
 Managed full life cycle cross-functional projects that drive customer, quality, and business
efficiencies.
 Directed 30 employees across the state, implementing structure and procedure while
improving morale and corporate commitment.
 Collaborated with user groups to maintain an ongoing understanding of business issues
and needs.

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  Responsible for all aspects of the project lifecycle that includes identifying, analyzing, and
recommending implementation strategies to define best practices.
 Partner with global vendors and consultants to increase brand engagement, e-commerce,
service delivery, and digital content capabilities.
 Develop a project plan that included defining the scope, gathering requirements,
estimating potential costs, schedules, and identifying risks.

ENABLE INTEGRATED SOLUTIONS LLP | JULY 2022 – SEPTEMBER 2022

Process Trainer for Flipkart

 Training for Flipkart voice process, where batch size was more than 25 new joiners.
 NHT - new hire training / work from home training depending on the business demand
and as per the training lesson plan.
 OJT - supporting the trained associates and ensure that the schedule adherence is met for
the trained associates with SOP compliance.
 Certification & Recertification - supporting the trained associates and ensure that the
schedule adherence is met for the trained associates with SOP compliance.
 Flex trainers will also have to capture data and publish daily dashboards on a daily,
weekly, and monthly basis depending on the organizations requirement.
 Performance data - N4C, 4C, RR, CSAT, productivity & mock transactions.
 Used LMS assigned by Flipkart to deliver the training.
 Attaining hundred percent threshold as whole batch cleared certification.

THE MEDICENTRAL (USA) | NOVEMBER 2022 – JANUARY 2023

Project Manager

 Managing Operations, Data, Planning, and strategy for US based Healthcare startup in
remote position.
 Working with all functional business areas to develop and maintain a corporate wide
Business Continuity Plan program that addresses business recovery and emergency
response management
 Support and assist in development of Business Continuity Plan Planning and goals
 Facilitate and support the execution of the plans at the time of crisis management
 Develop and execute maintenance and testing programs for all business plans, websites &
other information communication tools
 Managed projects for cross-functional teams focused on process gap analysis and
resolving mission-critical problems.
 Served as a seasoned resource during LOB adoption/implementation of change controls,
risk assessments
 Identify technologies/applications that improve processes and reduce costs.

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  Providing global direction and developed teamwork utilizing sound operating principles
to attain short-term, long-term financial and operational goals.

THE VA GROUP (USA) | MARCH 2023

Project Manager

 Collaborated with senior management to define project scope and deliverables.

 Created detailed critical path schedules, identifying activities and sequences required for
project completion.
 Established and maintained a communication schedule to update stakeholders and staff on
project progress.
 Regularly reviewed the quality of work and deliverables with the project team to ensure
compliance with project standards.
 Planned, tracked, and reported on the performance of multiple ongoing projects.
 Supported senior managers in achieving project objectives, Identified, assessed, and
managed project risks effectively.
 Streamlined processes to enhance efficiency and progress.
 Managed stakeholder relationships and supported the project team.
 Authored detailed, quality reports with metrics tailored to stakeholder needs.
 Managed calendars and coordinated meetings, including booking Zoom calls, appointments,
etc.
 Assisted in preparing and distributing internal communications and critical updates.
 Organized projects in project management tools by tagging stakeholders, requesting
additional information, and prioritizing tasks.
 Performed ad hoc administrative work with provided templates and training.

Personal Vite

 Date of birth: October 6, 1989

 Marital status: Married
 Conversant languages: English, Hindi, Bengali and Punjabi

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