Dhruv Sapra Profession Exporionced Customer Executive with 1 years of experince providing technical suppert, training and assistance to variety of end users, Ambitious worker with excellent communication. tme-management and priottization stil Horaworking and possionate job seeker with strong organizational skils eager to secure entry-level as o Coustomer Executive position. Ready to help team achieve company goals. Organized and dependabie candidate successful at managing mulliple prierities with a pasttive atfitude. Wilingness to take on added respensibilifes to meet team goass. e Contact Address New Delhi, India 110059 Phone. 7982029626 E-mail dhruvsapra107@gmai.com @ suis Excellent Communication Written Communication Scheduling Sloff Management Wortflow planning Database administration e@ Work History 2022-09 - 2023-09 Coustomer Executive Concentric, Guugram * Provided batic troubleshooting and product set-up support for customers. ® Delegated tasks to caministiative support stat to, ‘organize and improve office efficiency. # Improved customer satisfaction scores through ‘pplication of superior conflict resolution and problem- solving skill * Acted as mein point of contact for logging cusiomor issues ond resolving technical problems. ® Identitiea complications requiting further research and escalated to appropriate department or management. © Education 2019-03 - 2020-05 2021-02 - 2022-06 2021-03 - 2022-05 10th MCL S8M - Hari Nagar Diploma : Health Administration Industri! Training Institute - Dwarka 12th: Arts CBSE Patrachar- Shalmar Bagh