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Manual_MTW4_EN
Manual_MTW4_EN
Instruction manual
Use the search function, the navigation (left) or the following links:
Start
“Product overview”
“Getting started”
“Using the earbuds”
“FAQ/If a problem occurs ...”
“Specifications”
WARNING
If abused or misused, rechargeable batteries may leak. In
extreme cases, they may even present a risk of:
• explosion
• heat and fire development
• smoke and/or gas development
• damage to health and/or the environment
Intended use/Liability
These headphones have been designed as an accessory for Blue-
tooth compliant devices. They are intended for wireless audio com-
munication such as music playback and phone calls via Bluetooth
wireless technology.
It is considered improper use when the product is used for any appli-
cation not named in the corresponding product documentation.
Sonova Consumer Hearing GmbH does not accept liability for
damage arising from misuse or improper use of this product and its
attachments/accessories. Sonova Consumer Hearing GmbH is not
liable for damages to USB devices that are not consistent with the
USB specifications.
Sonova Consumer Hearing GmbH is not liable for damages resulting
from the loss of connection due to flat or overaged rechargeable bat-
teries or exceeding the Bluetooth transmission range.
Before putting into operation, please observe the respective coun-
try-specific regulations.
Package contents
Quick guide
Safety guide
Product overview
Charging case
Model: MTW4 C
6
9
7
2 8 7
3
4 5
LED display
indicates the charging process/charge status of the
rechargeable battery of the charging case or of the ear-
buds (when inserted into the charging case)
Input for USB-C connector
for charging the rechargeable batteries
Contact area
for wireless charging of the rechargeable batteries
Built-in rechargeable battery for charging the earbuds on
the go
Type plate
Magnetic holders
Charging contacts
Earbuds
Model: MTW4 R and MTW4 L
MTW4 L MTW4 R
E 0 0 E
C F F
D
B B
A A
0 G G 0
G G
J H H J
I I
Status LED
Left earbud L
Right earbud R
Magnetic holders
Charging contacts
Charging case
Charging case WITH
LED WITHOUT earbuds
earbuds inserted
inserted
Earbuds and
pulses Charging case is
charging case are
yellow being charged.
being charged.
Earbuds and
lights up Charging case is
charging case are
green fully charged.
fully charged.
At least one earbud
Charging case has a
flashes has a charging
charging error/bat-
red error/battery error
tery error (> 40).
(> 40).
5s
If you open the lid of the charging case and no USB cable is con-
nected or the charging case is not placed on a wireless charging sta-
tion, the LED of the charging case displays the battery charge status
or the charging process of the earbuds. If you close the lid of the
charging case, the LED display goes off after 5 seconds.
Charging case
Charging case WITH
LED WITHOUT earbuds
earbuds inserted
inserted
Earbuds are fully
Charging case is
lights up charged, charging
more than 50 %
green case is more than
charged.
50 % charged.
Earbuds are being
charged via the
pulses
rechargeable bat- –
yellow
tery of the charging
case.
Earbuds are fully
Charging case is
lights up charged, charging
charged less than
yellow case is less than
50 %.
50 % charged.
Rechargeable bat-
Rechargeable bat-
teries of the earbuds
lights up tery of the charging
and the charging
red case is almost
case are almost
empty.
empty.
At least one earbud
Charging case has a
flashes has a charging
charging error/bat-
red error/battery error
tery error (> 40).
(> 40).
LED Meaning
flashes red-blue
Earbuds are in Bluetooth pairing
for approx.
mode.
2 minutes
Bluetooth pairing or earbud pairing
3x flashes blue 3x
was successful.
Bluetooth pairing or earbud pairing
3x flashes red 3x
failed.
Earbuds are connected to a device
lights up blue
via Bluetooth.
Earbuds are not connected to a
lights up red device via Bluetooth or the connec-
tion has been interrupted.
flashes red Rechargeable battery is almost
quickly empty.
flashes red System error is present. Perform a
slowly reset (> 42).
flashes red-
Earbuds are in earbud pairing mode
green for
(to pair the right and left earbud).
approx. 1 minute
When you insert the earbuds into your ears, the LEDs of the
earbuds automatically go off.
When you do not insert the earbuds into your ears, the LEDs of
the earbuds go off after 30 seconds.
Getting started
1. Waking up the earbuds and the charging
case and charging the rechargeable
batteries
15s
1
USB-C
USB-A
3
L R
M Left Right
XS L M S
Left Right
L R
▷ Assign the right earbud to your right ear and the left earbud to
your left ear.
▷ Insert the earbuds at a slight angle into the ears and twist them
slightly into the ear canal so that they sit comfortably and snugly
in the ear canal and auricle (> 25).
You can use the Fit Test function in the Smart Control app to
test the fit of the earbuds in your ears.
“Pairing“
R L
3s
When you switch on the earbuds for the first time after initial
charging, they automatically switch to Bluetooth pairing mode. If the
earbuds have not yet been paired with any Bluetooth device (the
pairing list is empty), pairing mode remains permanently activated.
▷ Connect the earbuds to your smartphone via Bluetooth (> 20).
The Sennheiser Smart Control app allows you to use all functions
and settings of the earbuds and to e.g. adjust the sound to your liking
using the equalizer (> 21).
– Google Play Store: click
– Apple App Store: click
“Pairing“
R L
3s
USB-C
USB-A
Charging case
Charging case WITH
LED WITHOUT earbuds
earbuds inserted
inserted
Earbuds and
pulses Charging case is
charging case are
yellow being charged.
being charged.
Earbuds and
lights up Charging case is
charging case are
green fully charged.
fully charged.
At least one earbud
Charging case has a
flashes has a charging
charging error/bat-
red error/battery error
tery error (> 40).
(> 40).
Charging case
Charging case WITH
LED WITHOUT earbuds
earbuds inserted
inserted
Earbuds and
pulses Charging case is
charging case are
yellow being charged.
being charged.
Earbuds and
lights up Charging case is
charging case are
green fully charged.
fully charged.
At least one earbud
Charging case has a
flashes has a charging
charging error/bat-
red error/battery error
tery error (> 40).
(> 40).
Bluetooth
If your audio source supports one of the following high-resolution
audio encoding methods, music is automatically played in high audio
quality: aptX™ Adaptive or AAC. Otherwise the earbuds will play
back your music in normal audio quality (SBC). Depending on the
Bluetooth device used, playback via LE Audio is also possible. The
used audio coding is displayed via the Smart Control app.
Paired devices establish the Bluetooth wireless connection immedi-
ately after switch-on and are ready for use.
When switched on, the earbuds will automatically try to connect to
the last two Bluetooth devices used. The earbuds can save the con-
nection profiles of up to six Bluetooth devices with which they have
been paired. Audio playback is only possible from one device at a
time.
If you pair the earbuds with the seventh Bluetooth device, the con-
nection profile of the least used Bluetooth device will be overwritten.
If you want to connect to this Bluetooth device again later, you have
to pair the earbuds again.
Using the Smart Control app (“Connections”), you can view the list of
paired devices and selectively connect and disconnect devices (>
21).
1
2
6
5 3
Stream 2
de
Stream 1
en
Smart Control
“Pairing“
R L
3 4
“Pairing
successful“
************
3x
ON
MOMENTUM TW 4
1. Take both earbuds out of the charging case and insert them into
your ears (> 25). The distance between the earbuds and the Blue-
tooth device should not exceed 40"/1 m.
2. Simultaneously touch and hold the right and the left touch control
panel for 3 seconds until you hear the voice prompt “Pairing” and
a beep.
The LEDs of the earbuds flash blue and red. The earbuds are in
pairing mode.
3. Activate Bluetooth on your Bluetooth device.
4. Via the menu of your Bluetooth device, start the search for new
Bluetooth devices.
All active Bluetooth devices in the proximity of your device are
displayed.
From the list of found Bluetooth devices, select “MOMENTUM TW
4”. If necessary, enter the default pin code “0000”.
If pairing was successful, you hear the voice prompt “Pairing suc-
cessful” and the LEDs of the earbuds flash blue 3x.
If no connection is established within 2 minutes, pairing mode
is terminated and the earbuds switch to idle mode. If neces-
sary, repeat the steps described above.
If the earbuds are not paired with any Bluetooth device (the
pairing list is empty), pairing mode is permanently active.
▷ Download the app from the Apple App Store or Google Play and
install it on your smartphone.
– Google Play Store: click
– Apple App Store: click
Alternatively, you can use your smartphone to scan the following QR
code or to call up the following Internet site:
www.sennheiser-hearing.com/smartcontrol
Symbol Meaning/function
XS S M L
Click
▷ Pull the ear adapter away from the in-ear sound tunnel.
▷ Mount the new ear adapter to the in-ear sound tunnel. Ensure that
it locks into place.
▷ Test which ear adapter size gives you the best sound quality and
the best wearing comfort.
You can choose between 4 different ear adapters in size XS, S, M
and L. The ear adapters must fit snugly in the ear canal and com-
pletely seal your ears.
You can use the Fit Test function in the Smart Control app to
test the fit of the earbuds in your ears.
L M S
L R
Left Right
Left Right
L R
▷ Assign the right earbud to your right ear and the left earbud to
your left ear.
▷ Insert the earbuds at a slight angle into the ears and twist them
slightly into the ear canal so that they sit comfortably and snugly
in the ear canal. If you are using an ear fin, make sure that the fin
finds support in the auricle (> 24).
The right or left earbud can be used alone. If you insert one
earbud into the charging case during use, a short interruption
of playback may occur in the other earbud.
L
R “Power On“
“Connected“
▷ Open the lid of the charging case and take out both earbuds.
▷ Insert the earbuds into your ears (> 25).
If a paired Bluetooth device is within the transmission range, you
hear the voice prompts “Power On” and “Connected”. The LEDs
of the earbuds light up blue.
If you take the earbuds out of the charging case during an
incoming call, the call is automatically accepted and you can
use the earbuds directly for making calls.
This Auto Call function can be deactivated via the Smart Con-
trol app (> 33).
▷ Insert the earbuds into the charging case and close the lid to
switch them off.
As soon as the earbuds are inserted into the charging case and
the lid of the charging case is closed, the earbuds switch off and
are being charged (> 16).
If you do not close the lid of the charging case, the Bluetooth
connection is briefly interrupted but immediately restored and
the earbuds are being charged.
Hold R Hold L
If you have activated the voice assistant (> 30) and then change
the volume of the earbuds, the volume of the voice assistant is
adjusted accordingly and saved permanently.
ON/OFF
3x L
*default setting
ON/OFF
1x L
*default setting
ON/OFF
3x
If you have activated the voice assistant and then change the
volume of the earbuds (> 27), the volume of the voice assistant
is adjusted accordingly and saved permanently.
Music playback pauses when you remove an earbud from the ear and
continues when you insert it again. If there is an interruption of more
than 2 minutes, playback will not start automatically.
You can activate (default setting) or deactivate the function via the
Smart Control app.
Playing/pausing music
▷ Tap the touch control panel of the right earbud 1x.
1x R
2x L
2x R
Making a call
▷ Dial the desired phone number.
If your Bluetooth device does not automatically transfer the call
to the earbuds, select “MOMENTUM TW 4” as the output device
on your device (see the instruction manual of your device if nec-
essary).
Accepting/rejecting/ending a call
If your earbuds are connected to a Bluetooth device and you receive
a call, you hear a ring tone in the earbuds.
If you are playing music when you receive a call, the music pauses
until you end the call.
ON/OFF
1 x L/R
5s
Charging case
Charging case WITH
LED WITHOUT earbuds
earbuds inserted
inserted
Earbuds are fully
Charging case is
lights up charged, charging
more than 50 %
green case is more than 50
charged.
% charged.
Earbuds are being
charged via the
pulses
rechargeable bat- –
yellow
tery of the charging
case.
Earbuds are fully
Charging case is
lights up charged, charging
charged less than
yellow case is less than
50 %.
50 % charged.
Rechargeable bat-
Rechargeable bat-
teries of the earbuds
lights up tery of the charging
and the charging
red case is almost
case are almost
empty.
empty.
At least one earbud
flashes Charging case has a
has a charging
red charging error/bat-
error/battery error
tery error (> 40).
(> 40).
▷ In the Smart Control app, select the desired sound effects via the
equalizer. You can use predefined presets, define sound modes
(e.g. bass boost) or define your own settings.
The sound effects are stored in the earbuds. These sound set-
tings are active even without using the Smart Control app, i.e.
when you are using a different Bluetooth device.
Note that both earbuds must be switched on to adjust the set-
tings for both earbuds (right and left).
The Sound Check function of the Smart Control app allows you
to create customized equalizer presets. Sound Check guides
you step by step to the optimal result.
Eco mode
Eco mode maximizes the playback time of your earbuds by optimiz-
ing energy consumption and can be activated via the Smart Control
app (> 21). This mode can only be used with devices that support
aptX™ transmission.
In Eco mode, the use of the aptX™ Bluetooth codec is dieactivated
and audio data is transmitted exclusively via SBC or ACC. This
reduces the transmission bandwidth of the earbuds and increases
the operating time of the battery.
To additionally maximize playback time, it is recommended to also
deactivate the active noise cancellation ANC (> 28) and the Trans-
parency Mode (> 29).
Store the earbuds in the charging case to prevent damage to the ear-
buds when not in use or during transport. The earbuds are automat-
ically charged in the charging case so you always have the full bat-
tery life to work with.
▷ Open the charging case by overcoming a slight magnetic resis-
tance and insert the left earbud into the left charging compart-
ment and the right earbud into the right charging compartment.
The earbuds are magnetically pulled into the charging compart-
ments.
▷ Close the lid of the charging case.
▷ You can clean the silicone ear adapters and silicone ear fins under
lukewarm running water. Let the ear adapters and ear fins dry at
room temperature for at least 12 hours before re-attaching them
to the earbuds.
ALCOHOL
To remove any dirt such as dust accumulation or lint from the USB
socket of the charging case:
▷ Blow into the USB socket or carefully brush a fine object (e.g. a
toothpick or the bristles of a toothbrush) through the opening of
the socket.
▷ Pull the ear adapter away from the in-ear sound tunnel.
▷ Mount the new ear adapter to the in-ear sound tunnel. Ensure that
it locks into place.
▷ Carefully remove the ear fin from the earbud housing.
▷ Slip the new ear fin onto the earbud. Make sure that the latch on
the inside of the ear fin ring is placed in the recess provided on the
earbud housing.
Click
10s
1 2 3
OFF
15s
4 5
15s
15s
Connected
Specifications
MOMENTUM True Wireless 4
Bluetooth
Manufacturer declarations
Warranty
Sonova Consumer Hearing GmbH gives a warranty of 24 months on
this product.
For the current warranty conditions, please visit our website at
www.sennheiser-hearing.com/warranty or contact your Sonova
Consumer Hearing partner.
EU declaration of conformity
• RoHS Directive (2011/65/EU)
Hereby, Sonova Consumer Hearing GmbH declares that the radio
equipment type MTW4 (MTW4 R, MTW4 L, MTW4 C) is in compli-
ance with the directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the fol-
lowing Internet address:
www.sennheiser-hearing.com/download
UK declaration of conformity
• RoHS Regulations (2012)
• Radio Equipment Regulations (2017)
Notes on disposal
• EU: WEEE Directive (2012/19/EU)
• EU: Battery Directive (2006/66/EC & 2013/56/EU)
• UK: WEEE Regulations (2013)
• UK: Battery Regulations (2015)
The symbol of the crossed-out wheeled bin on the product, the bat-
tery/rechargeable battery (if applicable) and/or the packaging indi-
cates that these products must not be disposed of with normal
household waste, but must be disposed of separately at the end of
their operational lifetime. For packaging disposal, observe the legal
regulations on waste segregation applicable in your country.
Improper disposal of packaging materials can harm your health and
the environment.
The separate collection of waste electrical and electronic equip-
ment, batteries/rechargeable batteries (if applicable) and packag-
ings is used to promote the reuse and recycling and to prevent neg-
ative effects on your health and the environment, e.g. caused by
potentially hazardous substances contained in these products.
Recycle electrical and electronic equipment and batteries/recharge-
able batteries at the end of their operational lifetime in order to make
contained recyclable materials usable and to avoid littering the envi-
ronment.
Trademarks
Apple, iPhone, the Apple logo and Siri are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is a service
mark of Apple Inc. The trademark “iPhone” is used in Japan with a
license from Aiphone K.K.
Google Play and the Google Play logo are trademarks of Google LLC.
The Bluetooth® word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. The Auracast™ word mark and logos
are trademarks owned by the Bluetooth SIG, Inc. Any use of such
marks by Sonova Consumer Hearing GmbH is under license.
Qualcomm® aptX™ is a product of Qualcomm Technologies Interna-
tional, Ltd. Qualcomm is a trademark of Qualcomm Incorporated,
registered in the United States and other countries, used with per-
mission.
aptX™ is a trademark of Qualcomm Technologies International, Ltd.,
registered in the United States and other countries, used with per-
mission.
The Qi logo is a trademark of the Wireless Power Consortium.
Other product and company names mentioned in the user documen-
tation may be the trademarks or registered trademarks of their
respective holders.