JESSE BOATENG

JesseyBoateng0@gmail.com

SUMMARY

Experienced and knowledgeable information technology professional with 5 plus years of experience performing diverse

maintenance, customer support, data collection, and software installation. Seeking a challenging role in a dynamic work environment.

SKILLS

 IT Support Technician  Device Installation

 Robot Calibration  Data Collection

 Service Now ticketing Management and Leadership  Teamwork and Coordination

 Time management  MS Office

 Cloud server management  Troubleshooting and Repair

 Customer Service  Installation and Maintenance

 Over-the-phone support  PowerShell, C#, Python

 On-premises service management  Problem-Solving

 Fault Diagnosis  Hybrid service management

 Tool Management  SQL Server Management Studio Installation

 Windows 10/11 desktop administration  Apple Mac iOS, Apple

 WORK HISTORY

Data Center Operations Tech, 11/2023 – Date

Amazon AWS, New Albany, OH

 Remove IT equipment from server racks by documenting safety and security procedures.

 Hardware and network diagnostics followed by physical repair.

 Equipment installation and fixing problems in the data center

Local Service Technician, 08/2022 - 11/2023

Becton Dickinson (Akkodis) – Jacksonville, FL

 Maintain and service inventory controls.

 Provide efficient preventative maintenance, calibration, installations, and cross-functional support.

  Provide accurate and timely documentation that details field activity, expenses, time distribution, and other information as

required.

 Servicing, troubleshooting, and configuring Apple Computer Systems and Mobile devices.

 MS Windows server administration

IT Specialist, 12/2021 - 06/2022

Chipotle Mexican Grill (Apex System)

 Skilled in engaging with customers to ensure needs are addressed efficiently and accurately.

 Technical support troubleshooting and maintaining workstation and LAN performance.

 Investigating and diagnosing hardware failures

 Creating and managing end-user accounts using Active Directory.

 Engaging successfully with customers to perform, install, and update system routers.

 Scripting with PowerShell, C#, and Python

Customer Service Representative/Case Manager, 03/2019 - 12/2019

HKT Teleservices (PCCW)- Mapfre Insurance

 Answered up to 45 phone calls, received and replied on average to 35 emails, and filed up to 35 claims per shift.

 Accurately performed data entry reserved rental cars and scheduled appraisals for claimants.

 Provided guidance on the use case for SQL Server

IT Support Tech, 05/2011 - 07/2014

Decision One

 Supported end-users with troubleshooting and security breaches.

 Managed daily admin server functions, recovery back-up, and upgrades management of disk space.

 Develop and maintain shell scripts to automate provisioning and patching of SQL server database and tools.

 Troubleshooting Microsoft, Azure SQL Server including performance issues, and using Rails to execute SQL queries.

EDUCATION & CERTIFICATIONS

WGU – Columbus, OH/Hybrid

IT Cloud Computing expected to graduate in 2025.
Per Scholas - Columbus, OH
CompTIA A+ Trained
Google IT Support Professional Certified,
Information Technology, 11/2021
Datapluzz Service – Columbus, OH
Data Analytics Internship: 04/2017