Technical Support Analyst

Provides application and technical support to customers, answering complex questions on

function and usage of products via the telephone and/or Internet. Support includes functional
analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as
primary support liaison between company and customer in a highly team-oriented environment.

A Day in The Life Typically Includes:

• Primary support customers in all VISUAL related system/technical issues.

• Proactively communicate with customers with value added responses into required
tracking system, technical related questions/problems, and resolutions via the
telephone or Internet.
• Involved testing and troubleshooting including remote desktop viewing through tools
such as Zoom or MS Teams.
• Works directly with internal Support Reps on issues managed by the Systems Team.
• Assists in Whitebox testing of new software versions & report anomalies.
• Participate in training, and knowledge share transfers with team members.

Basic Qualifications:

• Bachelor’s degree in Computer Science or equivalent field.

• Working knowledge of Windows Operating Systems, devices (printers).
• Full proficiency in English.
• Ability to work in a team environment, learn, & strive in challenging situations.
• Advanced problem solving and analytic skills.

Preferred Qualifications:

• RDBMS systems such as SQL server.

About Infor
Technical Support Analyst
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in
a multi-tenant cloud. We believe that customers need industry-specific solutions, and that one
size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary
of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

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