Abdullah Alzabadin

Saudi Arabia
0551321833 abdullah.hmz82@gmail.com

PROFESSIONAL SUMMARY
With over 13 years of experience in finance, logistics, and technology sectors, I am a dedicated
professional with a proven track record of utilizing data analytics to mitigate risk and identify fraud
patterns. I excel in collaborating across teams to enhance system integration, streamline workflow,
and deliver exceptional customer service.
SKILLS
• Risk Analysis • CRM/AI/Prompt engineering
• Problem-Solving • SQL/basic python
• Compliance Regulatory • Multitasking and ability to work under pressure
• Data Analysis
WORK HISTORY
KEY ACCOUNT OFFICER | 07/2023 to Current
Gulf Business Network Training Center (GBNTC) - Dammam, Saudi Arabia
Maintain long term strategic partnership with major key clients.
Targeting both Corporate and Government sectors.
Assist in developing technical & commercial proposals to clients
with Key Account Managers.
Enhancing learning platform system and improving user
experience by improving automated workflows and integration
solutions.
Actively attended and facilitated in-person workshops and events,providing support to participants,
managing event flow, and addressing any logistical or technical issues that arose. Maintained
professional and friendly demeanor, fostering positive and inclusive learning environment.

OPERATION MANGER | 02/2020 to 07/2023

Easier Logistic Marketing (ELM) (Startup Company) - Riyadh, Saudi Arabia
Working in two projects:
Project 1:
Qarenonline.com:
A cutting-edge platform designed to showcase a wide array of
financing products Specialized in individual financing services.
Project 2:
A Contract with INTERSOFT company as last mile delivery (LMD)
Delivering the point of sale (POS) system to bank customers
Contribute to and supervise the integration between INTERSOFT and our system and drivers to
ensure that everything is in the correct order and establish a streamlined workflow for our
operations.

TEAM LEADER, FRAUD PREVENTION UNIT | 02/2015 to 02/2020

American Express - Riyadh, Saudi Arabia
Assisted with day-to-day operations, working efficiently and productively with all team members.
Resolved problems, improved operations and provided exceptional service.
Exercised leadership capabilities by successfully motivating and
inspiring others.
 Assist the management in leverage the potential of fraud monitoring tools.
Recommends new rules in FraudGuard and Instinct fraud systems based on fraud patterns for the
issuing business.
Ensures that confirmed fraud cases are immediately reported to the Head – Fraud Prevention Unit
and necessary steps taken to
chargeback, write-off and recover (if any).
Leads all fraud related investigations and ensures that cases are followed up to conclusion.
Ensures that all requests received from Customer service unit relating to cardmembers travel
itinerary and other matters are responded to promptly.
Assists the management in a thorough review of transactions to
identify Common Purchase Points (CPPs) and Points of Testing
(POTs).
Recommends appropriate action with respect to card replacement / FraudGuard rules on identified
CPPs and POTs. Supports the merchant relationship and acquiring operations in acquiring related
fraud issues.

SENIOR OFFICER, FRAUD PREVENTION UNIT | 07/2013 to 02/2015

American Express - Riyadh, Saudi Arabia
Identifying fraudulent transactions and fraud applications.
Ensure that all emails/CRM cases received from customer service units relating to card members
are responded to.
Worked with internal business partners including Enterprise Security, Merchant Services, Central
Balancing, and other Card Services teams to mitigate risk and resolve customer disputes.
provides assistance on telephone/email inquiries from the branches and internal departments work
with card processing vendors and providers to resolve card related issue

OFFICE SALES REPRESENTATIVE | 03/2006 to 06/2007

Mobily Qanawat - Jeddah, Saudi Arabia
Developed strong communication and interpersonal skills through daily interaction with customers.
Developed solid time-management skills by being part of a dynamic and busy environment.
Gained a valuable insight into the professional world.
Developed the ability to understand customer's requirements and
provide customized solutions that meet their needs.
EDUCATION
Essex University - Untied Kingdom | DipHE Diploma of Higher Education
Computer Science And Electronics Engineering, 06/2013

College of Telecom And Electronics - Jeddah | Associate Degree

Telecommunications System, 09/2005