$ $ $ [m y .is h o p fo rip s o s .

c o m 2 2 4 5 0 9 2 4 0 6 2 2 0 9 1 6 3 3 ]$ $ $

7-Eleven Mystery Shopping June-24

2328 ­ Jln Lapangan Terbang Kuching SWK ­ Lot 3939 (GF), Block 233, Jln
Location:
Lapangan Terbang, Kuching, SK 93250
Survey Total: 100.00%
Date of
2024­06­22
Visit:

Hot Alert questions

Weekday/ Weekend

Weekend (Saturday ­ Sunday)

SECTION A: IN-STORE OBSERVATION 100.00%

A1. STORE INTERIOR ENVIRONMENT 100.00%
1. Well lit inside

Yes

2. Store bell is working

Yes

3. Rubbish bin in the store is clean and covered with lid and lined with plastic

Yes

4. Ceilings are clean

Yes

5. Walls are clean

Yes

6. Floors are clean and dry

Yes

7. No broken tiles on floor

Yes

8. Air conditioning is working

Yes

9. Aisles are without obstacles & not blocked

Yes

2328 1/10
 10. No bad odour

Yes

11. Seating areas are clean and tidy

Yes

12. Beverage bar is clean & tidy

Yes

A2. PRODUCTS RELATED 100.00%

i. OCCProducts -
1. OCC is available, well lit & working

N/A

9. Sandwich is full with fillings

N/A

ii. Chiller Products 100.00%

1. Chillers are well lit & working

Yes

2. Chillers are well stocked & no empty sections

Yes

2328 2/10
 3. Price tags are clearly labelled

Yes

4. Products are arranged neatly with products placed to the front

Yes

5. Products are in good condition

Yes

6. Products are not expired

Yes

2328 3/10
 iii. On-Shelf Products 100.00%
1. All product shelves are well stocked, no empty sections

Yes

2. Price tags are clearly labelled

Yes

3. Products are arranged neatly with products placed to the front

Yes

4. Products are in good condition

Yes

2328 4/10
 5. Products on shelf and shelvings free from dust

Yes

6. Products are not expired

Yes

7. Cigarettes are fully stocked at display unit

Yes

iv. Fresh Food Products 100.00%

1. Slurpee machine is available & working

Both flavours are ready to serve

2328 5/10
 2. Slurpee machine run­off tray is clean

Yes

3. Slurpee's cup and lid are available

Yes

4. Coffee machine (Schaerer/Georgia/Alegria) is available & working

N/A

7. Hot water dispenser is available & working

N/A

8. Pau steamer is available & working

N/A

10. Sausage griller is available & working

N/A

12. Pastry warmer is well stocked & no empty sections

N/A

17. Products' prices are clearly labelled

N/A

A3. PROMOTION TRACKING 100.00%

1. Promotion POSM displayed are up­to­date

Yes

2. 7­Eleven 40 Tahun Di Malaysia headerboards are displayed in the store

Yes

3. Wonderland wobblers are displayed in store

Yes

4. RTE Meraikan Setiap Suapan & GWP Tiffin Mangkuk Tingkat

A1 Pop Up sticker is displayed in store

Yes

5. Wave & Win dengan MyDebit headerboard is displayed in store

Yes

2328 6/10
 6. Wave & Win dengan MyDebit wobbler is displayed in store

Yes

8. RTE Meraikan Setiap Suapan & GWP Tiffin Mangkuk Tingkat wobbler is displayed in store

Yes

A4. IN-STORE SERVICES 100.00%

1. Gift cards are well stocked (e.g. Google Play, Spotify, Netflix)

Yes

2. Celcom bill payment services is accepted

Yes

2328 7/10
 3. CCard starter packs for each brand are well stocked (Umobile, CelcomDigi, Hotlink)

Yes

4. E­wallet payment (TnG e­wallet & Alipay & ShopeePay) is acceptable

Yes

5. Cards Payment (Credit Card/Debit Card) is acceptable

Yes

SECTION B: CUSTOMER ENGAGEMENT 100.00%

B1. STAFF PRESENTATION & APPEARANCE 100.00%
1. Staff is wearing name tag

Yes

2. Staff is wearing 7­Eleven uniform neatly

Yes

4. Staff is presentable (clean & tidy, prepared for interacting with other people)

Yes

B2. STAFF FRIENDLINESS & SERVICE 100.00%

1. Staff is greeting you upon your entrance or when you make payment at counter

Yes

3. Staff is polite & friendly

Yes

4. Staff knows & able to show where the PWP promotion product location

Yes

5. Staff knows about Wave & Win dengan MyDebit

Yes

6. Staff is trying to upsell

Yes

7. Cashier area is manned upon your approach at payment counter

Yes

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 8. Staff is asking for My7E app member code/My7E app member registered phone
number, or encouraging customer to download

Yes

9. Staff is familiar with the system

Yes

10. Accurate payment

Yes

12. Staff is greeting you upon payment/exit

Yes

SECTION C: EXTERIOR STORE OBSERVATION 100.00%

1. Outside signage is in good condition

Yes

2. Well lit on the outside

Yes

2328 9/10
 3. Corridor area is clean

Yes

4. Rubbish bin placed outside the store is clean and covered with lid and lined with plastic

Yes

5. Front glass door is clean

Yes

SECTION D: OVERALL SHOPPING EXPERIENCE -

1. Overall shopping satisfaction

Satisfied

3. Suggestion for improvement

Comment: Can try promote pwp product

Survey Total: 100.00%

2328 10/10