The Children’s Museum Jordan

Job Description: Facilitator

Job Title Facilitator ‫ميسر تعليمي‬

Reports to Resources Supervisor

Job Purpose
Responsible for engaging visitors with exhibits, programs and workshops, providing guidance to
all visitors and answering their questions and delivering various visitor programs and educational
offerings to ensure enjoyable, safe and delightful visits.
Position in the Organizational Structure

Duties and Responsibilities

Functional duties to:
• To facilitate and guide visitors’ learning experience through a process of assisted
discovery; by staffing the exhibits and conducting sessions, demonstrations and programs
in and outside the Museum while maintaining a high level of content knowledge for each
exhibit.
• To assist and support visitors with disabilities to ensure enjoyable and beneficial visits.
• To replenish and maintain program kits and report on shortage of materials.
• To greet visitors (schools, families, groups) and provide orientations and a brief overview
of the Museum.
• To maintain exhibits' items in the best condition to ensure readiness and safety in
coordination with the Maintenance Department, and ensure malfunctioning items are
reported and addressed properly.
• To deliver activities and workshops within the scope of projects, programs and other
offerings.
• To oversee assigned volunteers and monitor their tasks.
 The Children’s Museum Jordan
Job Description: Facilitator

• To report to the direct manager on program evaluation and number of participants.

• To maintain Tinker Lab space as assigned.
• To perform other job-related tasks assigned by the direct manager.

Qualifications
• Bachelor's degree in educational sciences or any related field.
• (0-2) Years of experience
• Good command of English; spoken and written.
• Native Arabic speaker with excellent writing and reporting skills.
• Core Behavioral Competencies

Competency Level Description

ACCOUNTABILITY (DEPENDABILITY) Level Independently completes routine tasks
2
ORGANIZATIONAL AWARENESS Level Understands Informal Structure, Climate
2 and Culture:
ADAPTABILITY AND FLEXIBILITY Level Adapts one's work method to a situation
2
TEAMWORK & TEAM BUILDING Level Impacts Team Dynamics
3
CONTINUOUS LEARNING Level Seeks learning opportunities beyond
3 current requirements
COMMUNICATION Level Utilizes Various Communication
2 Mediums
CREATIVE THINKING Level Modifies current approaches
2
STRESS MANAGEMENT Level Adjusts To Temporary Fluctuations In
2 Stress Levels
RESEARCH & ANALYSIS (ANALYTICAL Level Identifies critical relationships
THINKING) 2
ORGANIZATION AND ATTENTION TO Level Independently Determines Efficient Task
DETAIL 2 Sequence
INITIATIVE Level Addresses current opportunities or
1 problems
PLANNING & PROJECT MANAGEMENT N/A N/A
STRATEGIC ORIENTATION & N/A N/A
VISIONING

General Skills:
• The ability to handle sensitive/confidential information professionally.
• Problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• The ability to work under pressure.
• Organizational skills.
Technical Skills:
• Experience in working with children.
 The Children’s Museum Jordan
Job Description: Facilitator

Internal Communication:
• All departments.
External Communication:
• Families, school groups and teachers.

Working Conditions
Physical Requirements
• Medium.
Work Environment
• Fieldwork.
Work Risks
• Low.
Approved by:
Approved on:

Reviewed by:

Ideally, a job description should be reviewed annually and updated as often as necessary.