Internship Report on HR OPERATIONS at

Paloma Turning Co. Pvt Ltd.,

Bangalore

Submitted in Partial Fulfilment of the Requirements of

Bachelorof Commerce Degree of
Bengaluru North University

By

JANANI A
REGNO: U19ZA21C0013

Under the guidance of

MR. SHAKIR AHMED(HOD)
Associate Professor of Commerce

Golden Degree College of arts science

and management

Bagur Sonnenahalli Chikka Tirupathi

2021-2024
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2
 GOLDEN DEGREE COLLGE
BAGUR SONNENAHALLI, CHIKKATIRUPATHI

DATE:

CERTIFICATE

This is to certify that Janani A, bearing a register number of

U19ZA21C0013 is a student of 5th Sem BCOM of our college.

She has prepared internship report entitled “HR Operations” at Paloma

turning Co.Pvt.Ltd from 2o-May-2024 to 06-Jun-2024 towards the
partial fulfillment of Bachelors of Commerce degree of Bengaluru north
university.

Principal
(seal and signature)

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 DECLARATION BY THE STUDENT

I Janani A bearing Reg. No. U19ZA21C0013 hereby declare that this internship entitled “HR
Operations” been prepared by me towards the partial fulfilment of the requirement for the
award of the Bachelor of Commerce (B. Com) Degree under the guidance of Mr. Shakir
Ahmed (HOD).

I also declare that this project report is my original work and has not been previously
submitted for the award of Degree.

Signature
Janani A Place: Bengaluru

Reg. No: U19ZA21C0013 Date: 26-04-2024

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 ACKNOWLEDGMENT

I, Janani A student of B. Com course in Golden Degree College, Bangalore

wish to express my deep sense of gratitude to all my concerned people who have
helped me to successfully complete this report.

I extent my deep gratitude to my Internal Guide MR. SHAKIR

AHMED(HOD) Golden Degree College, Bangalore for his valuable
guidance, supervision, and encouragement which I received from him
throughout my internship.

I am very much thankful to GOLDEN DEGREE COLLEGE for this

wonderful opportunity to undertake the internship as a part of the fulfilment
of Bachelor of Commerce.

Place: Bengaluru

Date:

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 Table of Contents

Chapter Contents

1 Profile of the Selected Organization

Vision & Aim

Core Interest

Size of the Organization

Range of Services

Organization structure

Company’s Services

2 SWOT Analysis

Competitor in the market

Areas of Interest

3 Innovative practices in the organization

4 Human Resources Departments in the Organization.

Recruitment.

Performance Management System

Exit Formalities

Operating Timings
5 Learning and Interpretation.

Challenges Faced and How did you handle it

Summary

Conclusions

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 CHAPTER: 01
INTRODUCTION AND COMPANY PROFILE

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COMPANY PROFILE:

• Paloma Turning Co. Pvt Ltd, a manufacturing custom-built precision machined

components company.
• Began operations in 1994 at Jamnagar to manufacture turned brass components
for the low voltage switchgear and fuse-gear industry.
• Four years later by 1998, Paloma started exporting high quality precision parts to
the North American and European markets. Since then, we have grown our
customer base exponentially.
• By 2006, Bangalore plant was set up with the range of multi-spindle, CNC sliding
head automats, CNC machining park to manufacture and supply complex high
precision parts for the global market.
• Today, Paloma’s Bangalore plant manufactures precision machined parts in steel,
stainless steel, aluminium and copper, whereas our Jamnagar plant manufactures
high and low volume precision machined parts in brass.
• Bangalore plant is not only a center of excellence in manufacturing, but also
houses its corporate office.

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RECOGNITIONS & AWARDS:

➢ Star Performer – 2012-13 – EEPC

➢ Star Performer – 2014-15 – EEPC
➢ Best Code of Conduct Supplier – 2014 – Danfoss
➢ Star Performer – 2017-18 – EEPC
➢ Supplier of the Year – 2018 – Zapi
➢ Supplier of the Year – 2020 – Danfoss
➢ First Time Right Award – 2022 – Knorr-Bremse
➢ Supplier of the Year – 2022 – Danfoss

Advantages
Every potential customer enjoys several specific advantages that come with our
service:
➢ Expertise in manufacturing machined parts using alternative metals and in
various sizes
➢ Production facilities to support both low and high volumes
➢ Flexible and competent workforce
➢ Quick response and compliance with lead times
➢ State-of-the-art measuring metrology
➢ Competitive pricing based on micro costing technique
➢ Customised boxing and packaging
➢ Logistics and shipment support
➢ Sales support in Europe and North America
➢ Warehouse support in Europe and North America
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10
QUALITY POLICY

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PRODUCTS / SERVICES PROFILE AREAS OF OPERATION

Our products are made from brass, carbon steels, aluminium, copper and
stainless steel. We manufacture turned & machined parts in intricate forms and
with desired tolerance levels. Exceptional accuracy in meeting customer
specifications and the ability to deliver products in various quantity levels have
made us the preferred sourcing destination of customers worldwide.

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13
Key Differentiators:

Differentiators:
At Paloma, we continue to enjoy an increasing volume of sales year after year. This has been
brought about by our ever-expanding customer base, and 5 defining factors that give us the
competitive edge in our business field.

Metal Excellence:
Ever since our beginning, we have explored several emerging and untapped possibilities in the
market. Our thirst for innovation has led us to manufacture precision machined parts using steel,
stainless steel, carbon-steel, aluminium, copper, brass, lead-free-brass and some plastic
materials. We are today a one-stop-shop for our customer’s machined parts requirements which
gives us a competitive edge in the industry.

Strategic location for raw material availability and export shipping:

Among the critical advantages that work in our favour is the location and logistics factor. Both
business units at Bangalore and Jamnagar are ideally located to secure the benefits of our
strategic locations. Raw material sources are available within a short distance from our plants.
Accessible by road, rail and air, transportation is easily available. This makes it possible to bring in
raw materials and ship finished product to destinations world-wide keeping sharp lead time.

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Assembly and Testing:
Providing our customers value added services makes Paloma the choice partner for customers
out of all business sectors. Both plants of Paloma have the capability to manufacture high
precision parts, and if required, we assemble them with crimping, coining, welding or screwing
processes. In addition testing them on hydraulic/pneumatic machines to ascertain leak-proofing
for example before packing and shipping them world-wide.

Process enhancement:
Over the years, having analysed ourselves against international competition, we discovered ways
and means to improve our manufacturing process; making it even more precisely, competitive
and cutting edge.
We continue to find ways and means to compete globally by:
➢ Enhancing the manufacturing processes
➢ Flexibility in providing customers with high volume-low mix and low volume-high mix
➢ Business value proposition
➢ Providing value added services to the customer
➢ Paloma today has invested into a state-of-the-art highly efficient transfer machine capable
of producing high quality close dimensional tolerance parts using a multi-axis CNC
machine imported from Italy

State-of-the-art automated electroplating line, ultra sonic cleaning and salt spray test
Paloma has a SCADA integrated plating plant capable to do electrolytic zinc, zinc iron and zinc
nickel plating with corrosion resistance up to 720 hours. Furthermore, Paloma is equipped with
Oscar ultra sonic cleaning machines and Ascot salt spray test chambers.
Certifications Bangalore:

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 CHAPTER :02
SWOT ANALYSIS

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SWOT Analysis:

Strengths: Strengths are the firm's capabilities and resources that it can use
to design,develop, and sustain competitive advantage in the marketplace.

➢ Strong brand recognition

Paloma Corp products have strong brand recognition in the Business Services
industry. This has enabled the company to charge a premium compare to its
competitors in Business Services industry.

➢ Talent management

Paloma Corp and skill development of the employees - Human resources

are integral to the success of Paloma Corp in Business Services industry.

➢ High margins

compare to Business Services industry's competitors - Even though

Paloma Corp is facing downward pressure on profitability, compare to
competitors it is still racking in higher profit margins.

➢ Wide geographic presence

Paloma Corp has extensive dealer network and associates’ network that not
only help in delivering efficient services to the customers but also help in
managing competitive challenges in Business Services industry.

➢ Track record of innovation

Even though most players in the Services strive to innovate, Paloma Corp
has successful record at consumer driven innovation.

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Weaknesses:
Weaknesses of Paloma Corp can either be absence of strengths or
resources of capabilities that are required but at present the organization
doesn't have. Leaders have to be certain if the weakness is present because
of lack of strategic planning or as a result of strategic choice.

• Niche markets and local monopolies- that companies such as

Paloma Corp able to exploit are fast disappearing. The customer
network that Paloma Corp has promoted is proving less and less
effective.

• Extra cost of building new supply chain and logistics network -

Internet andArtificial Intelligence has significantly altered the business
model in the Service industry and given the decreasing significance of the
dealer network Paloma Corp hasto build a new robust supply chain network.
That can be extremely expensive.

• High turnover of employees- at the lower levels is also a concern for

the Paloma Corp . It can lead to higher salaries to maintain the talent
within the firm.

• Declining market share- of Paloma Corp with increasing revenues -

the Business Services industry is growing faster than the company. In
such a scenario Paloma Corp has to carefully analyze the various trends
within the Services sector and figure out what it needs to do to drive
future growth.

• High cost of replacing existing experts -within the Paloma Corp.

Few employees are responsible for the Paloma Corp's knowledge base
and replacing them will be extremely difficult in the present
conditions.

Opportunities:

• Diversification into training: A lot of companies are outsourcing

their training. Learning and development to consultants. There is also a
lot of scope for mentoringand coaching in the HR space.

• Growth potential in HR sector: As the number of jobs across the

world is expected to increase the number of opportunities for the
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 recruitment companies willalso grow.
Threats:
• Growing technological expertise -The local players in the export
market - One of the biggest threat of tie-up with the local players in
the export market for Paloma Corp is threat of losing IPR. The
intellectual property rights framework is not very strong in emerging
markets especially in China.

• Commoditization of the product segment - The biggest challenge for

Paloma Corp and other players in the industry is the increasing
commoditization of the products in Services industry.

• Changing demographics - As the baby boomers are retiring and new

generation finding hard to replace their purchasing power. This can lead
to higher profits in the short run for Paloma Corp but reducing margins
over the long run as young people are less brand loyal and more open to
experimentation.

• Changing political environment - The US and China trade

war, Brexitimpacting European Union, and overall instability in
the middle east can

Impact Paloma Corp business both in local market and in international

market.
Competitors in the market:
Paloma Corp's competitors and similar companies include Insight Global, Volt
Information Sciences, ISS, Aarvi Encon, System One, Merrin & Associates and
Apex Systems. Paloma Corp is a provider of business services.
Areas of Interest:
1. Recruitment

2. Staffing

3. RPO

4. Leadership hiring

5. Hiring a gig workforce for the clients.

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Position Summary:

The HR Executive plays a critical role in the overall HR function of the organization.
They assist in developing and implementing HR strategies and initiatives aligned with
the overall business strategy. The HR Executive is responsible for bridging the gap
between management and employees, maintaining compliance with labor laws, and
fostering a positive work environment.

Primary Responsibilities:

Recruitment and Onboarding:

● Assist in talent acquisition and recruitment processes.

● Conduct employee onboarding to ensure smooth integration of new hires into
the company.
● Develop and maintain job descriptions for all positions.

Payroll Management:

● Assist in the processing of monthly payroll, ensuring all transactions

are processedaccurately and timely.
● Resolve any payroll discrepancies and answer employee payroll queries.

Employee Relations:

● Handle workplace conflict resolution and employee grievances,

ensuring fair and consistent treatment of all employees.
● Promote a positive and open work environment where employees feel
comfortablespeaking up about issues.

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Training and Development:

● Assist in the implementation of training and development programs.

● Track employee performance and recommend training or coaching when
necessary.

Maintenance of HR Systems:

● Maintain HR information system records and compile reports from the database.
● Ensure all employee records are accurate and up to date.

Compliance and Labor Laws:

● Understand and stay up-to-date with current labor laws.

● Ensure organizational practices are in compliance with local, state, and federal
regulations.

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 CHAPTER :03
INNOVATIVE PRACTICES IN
ORGANIZATION

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Innovative practices in the organization:

Recruitment:

1. Job Analysis and Position Specification: This section outlines the initial

steps in the recruitment process, starting with conducting a job

analysis to identify the specific skills, qualifications, and experience

required for each position within the Client company. It also involves

creating detailed position specifications, including job descriptions and

candidate profiles.

2. Sourcing and Attraction: The sourcing and attraction phase focuses on

identifying potential candidates through various channels, including

job portals, social media platforms, industry-specific websites,

professional networks, and employee referrals.

3. Application Screening and Selection: Once applications are received,

this section explains the process of screening and shortlisting

candidates based on their qualifications and experience. It covers

methods such as resume screening, pre- employment assessment.

4. Interview and Assessments: This section discusses the interview and

assessment phase of the recruitment process. It emphasizes the

importance of structured interviews, where candidates are evaluated

based on their technical knowledge, problem-solving skills, customer

service orientation, and cultural fit within the B2BISP company.

5. Reference and Background Checks: To ensure the reliability and

integrity of selected candidates, reference and background checks

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 are conducted. This section explains the process of verifying

employment history, educational qualifications, and conducting

reference checks to gain insights into a candidate’s past

performance and work ethics.

6. Offer and onboarding:

Once the final candidate is selected, this section outlines the process of

extendinga formal job offer, including negotiation of salary and benefits.

Additionally, it cover the onboarding process, which in company's

culture, policies, systems, and team members

7. Talent Pipeline and Succession Planning:

The document concludes by highlighting the importance of building a

talent pipeline and implementing succession planning strategies within

the B2B ISP company. By identifying high-potential employees and

providing opportunities for growth and advancement, the company can

ensure a continuous supply of skilled professionals to meet future

staffing needs.

Performance Management System:

This section outlines the key components of the performance

management system tailored fora Recruitment company.

Goal Setting: Establishing clear, measurable, and achievable goals that

align with the strategic objectives. Goals should be specific, relevant,

time-bound, and regularly reviewed.

Performance Evaluation: Implementing a formal evaluation process to assess

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employee performance against predetermined goals and standards. This may involve

self- assessments, peer reviews, and managerial assessments, supplemented by

performance

metrics and key performance indicators (KPIs).

Ongoing Feedback and Coaching: Encouraging regular feedback and coaching

sessions between managers and employees to discuss progress, provide

guidance, and address any performance gaps.

Exit Formalities:

Employees need to serve one month notice period.

Operating Timings:

Office starts from 9:30 am and ends at 6:30 pm.

Challenges Faced and How did you handle it:

The report identifies challenges and opportunities faced by the

Recruitment company in its operating environment. It explores factors

such as market dynamics, technological advancements, regulatory

changes, and client expectations. By understanding these factors, the

company can adapt its strategies and capitalize on emerging

opportunities while mitigating potential risks.

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 CHAPTER :04
LEARNING EXPERIENCE

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LEARNING EXPERIENCE:

I am grateful to Math Creations Pvt. Ltd., for giving me the opportunity

to completemy project successfully. Doing the project here, gave me
an overview to the corporate world. This helped in fulfilling my
professional as well as the academic needs.

Interaction with employees helped me getting information about the

functioning ofthe different departments in the company.

After going through the company profile, which was provided to me

during the course of my study gave me a brief overview about their
growth, prospects and functioning of them in their industry.

I was given a chance to visit all the departments in the company which
was very interesting to observe the operations going on so smoothly
and without any bottlenecks in between.

The project provided an opportunity to relate classroom learning with

the reality of management in an organization.

While collecting the information reading the McKinsey’s 7-S

framework, I came to know about the divisions of the organization,
functions of the departments and management process. Operational
approach that includes the key questions such as what mangers do,
how they try to integrate the concepts, principles and techniques that
underlie the task of managing has been clearly understood by me.
Group behavior of the employees, interpersonal behavior and skills
required to perform a job has been informed to me.

While conducting the SWOT analysis, I learnt how the strategy

designers analyze the competitive situation of the company which
leads to the development of sets of strategic alternatives, how the
strategy designers use different tools, methods to conduct the SWOT
analysis, the type of techniques used to analyze the collected
information.
The core competence to the company lies in the fact that it can meet its
customer’s
requirement with cost effectiveness along with the quality assurance.
The company’s ability to deliver quality at competitive price with value

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added services is the secret to its current success which deserves
grate appreciation.

The study helped to improve communication and interpersonal skill

and got inspired by the working of the organization and thus got to
know what, why and how the management contributes to the
organization.
This study certainly helped me to have one more dimension in
different department of the organization and their respective functions
practically. This study provided detailed information on the
requirement and selection process which has much essential
completes my project work.

In these first 3 days at the company, I was trained on how to use the
NAPS portal and deep fix. I learned how to make eKYC calls to clients,
obtain their OTPs, and explain the process to them. At first, it was
challenging to convince clients of the importance of providing their
OTPs, as this would allow their salaries to be processed. However, I
was able to overcome this challenge by being patience and
understanding, and by explaining the benefits of providing their OTPs
in a clear and concise way. I was also able to acquire new clients, such
as kewal kiran and dixon.

In next 3 days of my internship, I continued with the documentation

process. I also had the opportunity to work with regular employees on
onboarding processing for clients such as Calsonic and DHL. This
involved collecting and verifying the required documentation, such as
identity proofs, educational certificates, and experience letters.

In next 3 days of my internship, I was introduced to the

documentation process, which is the second step after eKYC
completion. This involved carefully reading and typing down each
account number and IFSC code in the portal, as well as adding the
candidate's qualification and other relevant information, such as their
signature and PAN card number.

At first, I found this process to be challenging, as I had to be very

careful to avoid making any errors. However, I quickly learned to focus
and pay attention to detail. I also found that it was helpful to create a
checklist of the information that needed to be entered, which helped
me to stay organized.
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After finishing the documentation for the day, I spent two days
learning about sourcing and screening. This involved understanding
the company's hiring needs, identifying potential candidates, and
conducting preliminary interviews. I also learned about the different
tools and resources that can be used for sourcing and screening.
I found the work in later 3 days to be challenging but rewarding. I also
gained valuable experience in working with a team and managing
multiple projects. In last 3 days, I repeated the eKYC process for two
days and learned something new, which is contract termination. I did
this for one day, where I had to provide appropriate reasons for
terminating the contract. I continued to do documentation with
different clients. Along with documentation, I learned contract issuing
and contract signing later that week. During this time, I continued to
work with regular employees, handling their clients. I also received
work from the Bangalore branch and their clients. At first, it was a bit
difficult to handle all the work at the same time, but I learned a new
skill of multitasking during this time.Later at last, I learned a new
process, which is generating the payroll for the payroll to happen. I did
this for two days and liked the new work that I had learned. I ended my
internship by doing documentation and contract signing.

I am grateful for the opportunity to have been part of the team and
learn teamwork,coordination, and flexibility. This was my first time in a
corporate setting, and I learned how the corporate world works, the
work culture, and how supervisors communicate. The environment at
this office was very friendly and welcoming, which helped me to
improve my communication skills and confidence level.

My team lead, Ramya she is assigning daily task with good co-
ordination and she is very cooperative with interns and she being with
a friendly nature with everyone.

My senior interns, Spoorthy Priya and Ruchitha, were also very helpful.
They took the time to explain every single process to me with patience.
I am grateful for their guidance and support.

Overall, I had a very positive experience during my internship. I

learned a lot and I am confident that the skills and knowledge I gained
will be valuable in my futurecareer.

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CHAPTER :05
CONCLUSION

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Summary:

Paloma Corp Limited operates as an integrated business services

provider. The Company offers It staffing, industrial asset and facility

management, skill development, and general recruitment services.

Paloma serves customers worldwide.

By understanding the company's internal dynamics and external influences,

this report aims to provide insights into its competitive advantages,

challenges, and opportunities forfuture growth.

Conclusions:

Paloma Corp Ltd. has created a Great Place to Work FOR ALL their

employees by excelling on the 5 dimensions of a High-Trust, High-

Performance Culture™ – Credibility, Respect, Fairness, Pride and

Camaraderie.

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