Experience

ROUTE MANAGER/ IT ADMINISTRATOR

STELLA HYGIENE INC. | SCARBOROUGH, ON
2021 - PRESENT
 Managed and assigned Technicians to various areas of service, including emergency calls, deliveries and
installation or removal of equipment.

 Work as a team player and assist other technicians to provide technical training, upgrades and knowledge.
 Provide full IT administrative support, manage backups, hardware and software repairs and remote
support to entire staff network.
 Offer consultation advise to various clients such as Nursing Homes, Healthcare facilities, factories, hotels
and restaurants.

SENIOR CHEMICAL TECHNICIAN/ IT CONSULTANT

CITRON HYGIENE INC. | MARKHAM, ON
2019 -2021

 Trained new and existing staff on Chemical handling, testing, HAZMAT control, quality assurance and
titration on-site including Hospitals, Nursing homes and food processing facilities.
 Responsible for the IT Administration of the network for various field devices such as laptops, smart
phone custom client software and fleet management tracking.
 Oversees the day-to-day operation of the Field Technicians, payroll, escalation issues, parts ordering and
their daily duties, route and emergency calls.

SUPERVISOR/ IT TECHNICIAN
Home Depot Canada
2016 – 2019

 Key responsibilities include staff scheduling, department sales, loss and prevention training, WHMIS,
forklift and cherry picker training, coaching of new and existing staff for career growth and personal
development.
 Oversees the front-end Point of Sale and department terminals for any issues and efficiently restore
operation of workstation terminals.
 Hold weekend classes for DIYers and started an interactive program project called Women with Tools,
encouraging women to feel more confident to fix and build projects with items we sold as promotion and
promoting women empowerment. This method proved to boost sales for various departments with a
100% success rate.

SENIOR FLOORING CONSULTANT/ TRAINER

Home Depot Canada
2014 – 2016

 Collaborated with installers to plan, make recommendations on project assessments and advise to
customers on their home renovation projects.
 Train and provide troubleshooting advice to installer advisors and in-store project consultants on how to
intercepts blueprints, using project design software such as Design Connect, Deck Design and Virtual
Reality 3D designer.
 Consultation advises to in-store and commercial clients on project planning and timeframe. Also,
customer service interaction to solve issues such as conflicts, delays and resolutions.
 Collaborated with the design and planning team on new planogram displays, better customer experience
and interaction to boost sales, move products faster result in 100% success.
AUTOMOTIVE ELECTRICAN/ MECHANIC ASSISTANT (ON-CALL/ PART-TIME
RAM AUTO BODY INC. | SCARBOROUGH, ON
2009 - 2023

 Rebuilding vehicle harness, diagnose shorts and broken connections and diagnose various electrical issues
such as phantom power drain and electrical schematics reading.
 Serviced and overhauled various vehicle components air-conditioning, brakes, alternator, radiator,
transmission, engine, timing belts and fluids.
 Use specialized diagnostic computer scanners, tools to re-programmed ECUs, modules and calibration.
Also reprogramming lost keys, fobs and anti-theft systems.
 Assess damaged vehicles such as structural, safety and cost evaluation recommendations for various
insurance companies.
 Consult with customers regarding issues, make recommendations, preventative maintenance and
diagnose problems. Provide orders with time and cost estimates for repairs.

Senior Technician/Manager
Best Buy Canada/ Future shop
2010 - 2014

 Provide consultation and technical advice to Film Sets, Commercial and private environments. Setup
involves wireless high-definition broadcast, HDMI over ethernet, broadband data extended, security and
data encryption.
 Beta-testing, diagnose and repair various hardware such as laptops, desktops, multimedia receivers, data
centers and software testing.
 Install atom and consulting advice on car alarms, immobilizers, sound systems, navigation and mobile
electrical and electronics.
 Prepare schedule, assign tasks, ordering parts and supplies for coworkers and fleet vans. In addition, fulfil
warranty and repair requests for customers to receive their items in a timely manner.

EDUCATION

WInNet Computers (Canada)

 Cisco Certified Network Administration (CCNA) – Training and Certification

Sylvan Prometric Testing Center

 COMPTIA A+ Certification
 COMPTIA Network + Certification
 COMPTIA LINUX + Certification
 Microsoft Certified Professional (MCP)
 Microsoft Certified System Engineer (MCSE)
 Microsoft Office User Specialist (MOUS)

BACHELOR OF COMPUTER SCIENCE University of Guyana, South America

SKILLS

 Microsoft Office  Adobe Certified (Photoshop, Illustrator, Acrobat, Premier)

 Microsoft Windows and Server
 CompTIA A+ Certified
 CompTIA Network + Certified
 CompTIA LINUX + Certified
 CISCO CCNA Certified
 Electronics Repair Certificate (Practical with experience)
 Electrical Repairs (Practical with experience)
 Automotive mechanical repairs (Practical with Experience)
 Automotive Electronics and Electrical Repair Certificate (Practical
with experience)
 Automotive bodywork and collision repairs (practical with
experience)