Isac Ruban J

Nationality: Indian Date of birth: 30/06/1991 Gender: Male

 Phone number: (+971) 0582809917  Email address: issacjr10@gmail.com

 Home: 502, Qatada Al Basri St- Bu Tina - Al Sharq, Sharjah (United Arab Emirates)

ABOUT ME

Dedicated and customer-focused Customer Representative with over 10 years of experience in delivering
exceptional service and support in high-volume environments. Proven ability to handle customer inquiries,
resolve issues efficiently, and build positive relationships.

EDUCATION AND TRAINING

BA English Literature
Annamalai University [ 10/05/2009 – 13/07/2012 ]
City: Thanjavur | Country: India | Website: http://www.annamalaiuniversity.ac.in/

WORK EXPERIENCE

Administrative assistant
Stretch Fashions [ 12/05/2013 – 09/06/2014 ]
City: Tiruppur | Country: India

This is a apparel manufacturing company in Tiruppur manufacturing and exporting apparels all over the world.
Main Responsibilities:
• Calendar Management
• Daily Attendance
• Target Follow up
• Wages Distribution
• Office Management
• Document Control

Assistant Team Leader

Source HOV [ 07/07/2013 – 01/01/2017 ]
City: Thanjavur | Country: India

This is BPO company in Thanjavur. I worked in a project called AIS (Auto Injury Solution), In this project we do
insurance claims for American peoples. In this company I joined as processor and promoted as assistant team
leader.
Main Responsibilities:
• Creating Daily, weekly, Monthly Reports using Power BI and Advanced Excel
• Assigning Targets
• Error analysis
• Team Building
• Client Communication
Credit Card Sales Representative
Axis Bank [ 02/05/2018 – 15/08/2021 ]
City: Thanjavur | Country: India

- Approach potential customers in person, over the phone, or via digital channels.
- Clearly describe the benefits, features, and terms of credit card products.
- Address customer inquiries and concerns regarding credit card products.
-Achieve or exceed individual and team sales targets set by the employer.
-Contact leads generated through various channels and convert them into sales.
-Identify opportunities to sell additional products or services to existing customers.

Personal Loan Sales Representative

Kotak Mahindra Bank [ 10/10/2021 – 11/04/2024 ]
City: Madurai | Country: India

-Identify potential customers through various channels (e.g., in-store visits, online inquiries, referrals).
-Build and maintain strong relationships with existing and prospective customers.
-Provide personalized service and advice to meet individual customer needs.
-Stay informed about the features, benefits, and terms of various card products offered by the company.
-Understand and communicate promotional offers, rewards programs, and special deals.
-Develop and implement sales strategies to achieve individual and team targets.
-Conduct presentations and product demonstrations to inform customers about card benefits.
-Participate in marketing campaigns, events, and community outreach programs to generate leads.
-Track and report on sales performance, including the number of cards sold, revenue generated, and other key
metrics.
-Provide regular updates to management on sales activities and market trends.

LANGUAGE SKILLS

Mother tongue(s): Tamil

Other language(s):
English Hindi
LISTENING C2 READING C2 WRITING C2 LISTENING A2 READING A2 WRITING A2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2 SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2

German
LISTENING A2 READING A2 WRITING A2
SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Office / Ms Office(Advanced) ,Excel(Advanced) / Power BI, Excel, Power Point / Team-work oriented
/ CRM: SalesForce.com, PeopleSoft. / Enterprise-Resource-Planning-Software (ERP) / Google Drive