Important Points to Read and

Learn after Training

For JPM, JPAM,JPL
What are your top three Business KPIs?

1. _________________
Customer Acquisition – SIM, AirFiber

2. _________________
Customer Recharges

3. _________________
Devices - Jio Bharat/ Jio Phone
 Ready For Role Day -2 Agenda

1. JPM , JPAM ROLES & responsibility + Customer engagement at Jio Point

2. Store security solutions
3. Jio Mitra app – critical incident reporting
4. HPSM PORTAL / JIO CENTRAL APP - For Reporting any issue related to
SLP , IT , Material , Laptop, Printer, Recharge etc.
5. Basics of store – Store opening , store closing , key management
6. Jio smart living app -Arming & Disarming while opening and closing the
store
7. Store Code of conduct – Basic discipline and hygiene
8. Cash Management – store sales cash & cash deposition process , Store
imprest cash , UPI payment , credit card / debit card
9. Material management at jio store
10. JP works app – For Material Management at Store
11. SAP Application – For Cash / Imprest Management .
Confidential | DD.MM.YY | version #
 Material Management

GRN – GOODS RECIEPT NOTE material store par

aaata hai to kya karte hain – GRN

GRDC- GOODS RETURN TO DC / JC – AGAR

STORE SE MATERIAL VAPAS JC YA DC JAA RAHA
HO TO KYA KARENGE ???? GRDC

DC – DISTRIBUTION CENTER
Confidential | DD.MM.YY | version #
Recap JP Store Opreations

What are the different activities in JioPoint Store?

Store Opening, Store Closing, Cash Management, Material Management

Sales Cash can be used for Personal use?

No

Physical Stock should tally with System stock

Yes
 Sales Report Terminology

URO – unique Recharge outlet ( Min Rs1000/ se

niche ka wallet balance kam nahi hona chahiye )

UA0 – Unique Activating Outlet

DAO – Daily Activating Outlet

MTD SIM Activation – Month Till Date 1sep -27 Sep
total sim sim activation kitne hue ??
FTD – For the Day FTD -25 ORN / SIM ACTIVATION
Confidential | DD.MM.YY | version #
 a

Jio Pre Paid Mobile Service

Benefits

7
What are the 4 Important Jio Digital App’s for Customer’s
Instant access to TV programs
Enjoy 100+ TV channels at your fingertips (including 150+ HD channels) spread
across 16 languages and 13 genres with Live & 7 Days Catch-up

Largest one stop destination for premium Indian movies, TV shows, original series
and music videos

Experience the latest & the greatest music in HD on the go.

Engaging News & Content in 10+ languages with comprehensive Mix of News
Articles
Jio Hero Recharge 239 Vs Competition 299
239 299

Talk time Unlimited Unlimited

Call Rate Absolutely Free Absolutely Free Monthly

Savings
₹60
SMS 100 100
20% Saving in
comparison
than Data 1.5 GB/ Day 1.5 GB/ Day
Competition

Annual Savings
Validity 28 Days 28 Days
₹780

Apps All Jio Apps None

Recap

Customer saves up to _20 % against with Jio 239 Plan

over Competition 299 plan.

Flat saving of Rs 60 in every Jio 239 Recharge against

competition 299 recharge.

Saves Rs 780 / in 13 recharges against competition

 a

Jio Post Paid Mobile Service

11
JioPlus: Postpaid Plans
Plan Benefits Security Deposit
Plan Add-on SIM
Voice Data SMS Apps Charges Waived for
FAMILY PLANS
₹ 399 Unlimited 75 GB Unlimited - Yes ₹ 500
1. Postpaid users of
Netflix, other operators
₹ 699 Unlimited 100 GB Unlimited Amazon Yes ₹ 875 2. Credit Cards
Prime customers
INDIVIDUAL PLANS (HDFC, Axis &
SBI)
₹ 299 Unlimited 30 GB Unlimited - No ₹ 375 3. Good credit
score
₹ 599 Unlimited Unlimited Unlimited - No ₹ 750
A processing fees of Rs 99/SIM will be charged during activation
Add-on family SIMs to be charged at Rs 99/month
Every add-on family SIM will be provided 5 GB of Data monthly
Monthly Bill with 18% GST
Choice Number Option with a nominal charge of 499
Recap Postpaid

Q. How much data do you get in Jio 399 Plan?

• 75 GB

Q. What is the cost of Choice Number?

• ₹499
 a

Air Fiber

14
 Explain 4+4+2 CVP (JioAirFiber)

Entertainment (4) Life made Easy (4) Bonanza (2)

TV 550+ Channels, Catch up TV WiFi 6
All HD Smart TV Lifetime Free
15 OTT Apps Voice remote TV service
Latest Movies Rainproof TV
YouTube on TV
Jio Air Fiber Plans : Customer Can Book in 3 Months, 6 Months, 12
Months
# Features INR 599 Plan +GST INR 899 Plan +GST INR 1199 Plan +GST
What
What isis AirFiber?
AirFiber? Free STB & 13 OTT Apps Free STB & 15 OTT Apps
1. NetFlix (Basic)
1. Disney+ Hotstar 9. Discovery+
8. ALT Balaji 2. Amazon Prime
2. Sony LIV 10. ALT Balaji
The cheapest OTT 9. EROS Now 3. Disney+ Hotstar
1 3. Zee5 11. EROS Now
Plans in India 10. Lionsgate Play 4. Sony LIV
4. JioCinema 12. Lionsgate Play
11. ShemarooMe 5. Zee5
5. Sun NXT 13. ShemarooMe
12. DocuBay 6. JioCinema
6. Hoichoi 14. DocuBay
13. EPIC ON 7. Sun NXT
7. Discovery+ 15. EPIC ON
8. Hoichoi
2 On-Demand TV 550+ TV Channels 550+ TV Channels 550+ TV Channels
3 Music Streaming JioSaavn JioSaavn JioSaavn
4 Plan Validity 30 days 30 days 30 days
5 Speed 30 Mbps 100 Mbps 100 Mbps
6 Data Unlimited Unlimited Unlimited
7 Voice Free Free Free
7 Long Term Plans 6/12-month validity 6/12-month validity 6/12-month validity

.
Bundled Amazon Prime Video subscription is valid for 1 year
Recap Air Fiber

Q. How many Live TV Channels are provided with JioAirFiber?

550+

Q. What is Catch Up TV?

Watch your favorite and missed shows anytime

Recap Air Fiber

What is the internet speed offerd in Rs. 599 monthly plan?

30 Mbps

What is the advantage of 4K Set Top Box?

Convert any TV into Smart TV

Recap Air Fiber

What is the unique feature of Jio Remote?

Voice Search enabled Smart Remotr

How many Apps are provided in Rs 899 plan?

13
 a

Jio Bharat Phone

20
JioBharat – Feature Loaded

Unlimited Calls Entertainment

Anywhere in India

Movies, Videos, sports highlights

UPI
UPI payments with JioPay

8Cr+ songs in multiple languages

Camera
FM Radio
For your best memories
Your favorite radio channels
Jio Bhart Recap

How many Indians still use s 2G Phone?

250 Million or 25 Crore

What is cost of JioBharat?

Rs. 999

What are he benefits of Rs. 123 JioBharat plan?

Unlimited Calling, 14 GB Data (30% more economical & 7 times more data
than competition
 Application and their Usage in Jio

Jio Pos + – Point of sales with customer for

Customer Onboarding , sim Activation , Recharges

JHD – Jio Home Delivery App for managing Online

customer Sim / Fiber connection request

FSM Application – Daily Activating Outlet

MTD SIM Activation – Month Till Date 1sep -27 Sep
total sim sim activation kitne hue ??
Confidential | DD.MM.YY | version #
Why JioSmart FSM app

Smartly Manage your assigned Manage leads of multiple programs:

MNP Leads
1. Winback
2. ACT Programs

Become Champion in using FSM app – increase your Calling Efficiency – Do more Effective Calls in Less Time 24
Recap FSM Application

Q. Stay Connected+ Programs reminds customers about __________.

• Prepaid Recharges for his Jio SIM

Q. Which app you need to download for Stay Connected+ program?

• Jio SmartFSM App

Recap FSM Application
Q. Name the 5 Tabs which we see on top of the home screen in Jio
SmartFSM app.

• Leads

• Follow-up

• Not Reachable ( N R )

• Interested

• Not Interested ( N I )
Recap FSM Application

Q. How long a Interested Lead is visible on SmartFSM app?

a) Till 5 days from Lap start date

b) For a week from Lap start date

c) Till 15 days from Lap start date

d) Till 45 days from Lap start date

e) It will be visible forever

Recap FSM Application

Q. What are your key for success in Stay Connected+ program.

a) Regular Follow-up

b) Calling all assigned leads

c) Recording all details on SmartFSM app

d) Use of calling script

e) Select correct disposition

f) Increasing calling efficiency

Jio SIM Online Order Fulfilment
Category of Channel & Jio
Manpower
FSE : FIELD SALES EXECUTIVE – DISTRIBUTOR SALESMAN

JCA : JIO CUSTOMER ASSOCIATES ( FEMALE WORKING WITH JIO – WORK FROM HOME
CATEGORY – BASICALLY MANAGING FSM CALLING ( SC+ & RECHARGE REMINDER )- CALLING
AGENTS – FREELANCER ( COMMISION AGENTS )

JIO ASSOCIATES known as JA : THEY ARE FREELANCERS WHO DO JIO SIM ACTIVATIONS ON
COMMISION BASIS ( YOU CAN APPOINT THEM UNDER JC/JP MARKET – MEDICAL OUTLET ,
PANWALAS, LIC AGENT , E MITRA OR ANYONE WHO WANT TO DO PART TIME WORK WITH JIO
FOR COMMISION ….. STUDENT ALSO

DSS basically known as DIGITAL SALES SPECIALIST ( THEY ARE PROMOTERS )

CATEGORY OF DSS ARE :

XDSS – FULL TIME SALARY PAID EMPLOYEE ( 12- 13K/ MONTH ). Job is jio product selling from
retail outlet or fom market

JDSS – Jio Digital Sales Specialist basically at PART TIME SALARY AND COMMISION .
RS 6K PER MONTH ( RS 200 PER DAY BY DOING DAILY 1 SIM ACTIVATION ) REST THEY CAN 31
EARN BY INCENTIVES
JDSS – Jio Digital Sales Specialist basically at PART TIME SALARY AND COMMISION .

CATEGORY OF JDSS ARE :

JDSS 1 – THEY MANAGE D2C ( DIRECT TO CUSTOMER CHANNEL ) BIZ FOR ONLY JIO SIM
HOME DELIVERY

JDSS 3- THEY MANAGE SALES UNDER JPAM ( JIO POINT ASSITANT MANAGER ) WHO
MANAGES THE STORE OPERATIONS OF JIO

JDSS 5 –

JDSS JC – REPORTING TO CSL ( CONNECTIVITY SALES LEAD ) AND THEY WORK IN JC MARKET
AREA

JDSS JP – REPORTING TO JPM / JPL ( JIO POINT LEAD ) MANAGING SALES AT JP MARKET
AREA
32
JLA – JIO LEAD ASSOCIATES – EARN RS 20 PER LEAD WHICH CAN BE COVERTED INTO
ACTICATION .

THESE JLA CAN BE ONBOARDED BY WHATS APP JOURNEY BY E MAIL ID AND REGISTER
MOBILE NUBER AND THEY CAN BE MAPPED UNDER A JIO ASSOCIATE .

33
What are the Other Important
Points for a JPM & JPAM
Recap

Q. Which apps to be installed on JPAM smart phone?

a. JioPOS Plus app

b. Jiometry
c. Jio Home Delivery app
d. Both A & B
Recap

Q. Which app do you use for Customer KYC

a. Jio Home Delivery App

b. JioPOS Plus App
c. People First
d. Jio Beat Planner
Recap

Q. What is the Toll Free Number customer needs to dial

for

a. 1800 899 5555

b. 1800 898 8989
c. 1800 896 5555
d. 1800 891 6016
Recap

Q. What is the distance to be valid ORN generation?

a. >500meters
b. >100meters
c. <500meters
d. Any of the above
Recap

Q. Within what time Order to be closed after ORN

generated

a. 48hrs
b. 4hrs
c. Within 24hrs
d. Less than 2hrs
Quiz Time

Within what time Order to be

closed after ORN generated

a. 48hrs
b. 4hrs
c. Within 24hrs
d. Less than 2hrs