WHAT ARE THE BENEFITS AND USES OF

SIPOC?

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 MEANING

SIPOC is a tabular tool that

provides a very high-level view
(commonly called a 30000 feet
view) of the process. It is an
acronym for Supplier, Input,
Process, Output and Customer.
These form the five columns in a
SIPOC.

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Suppliers provide the inputs,
which are processed (in the
process) to produce the outputs
for the customers. Since it
provides a complete view of a
process (from supplier to
customer), it is sometimes called
a 'wing-to-wing' map. A related
term is COPIS (Customer, Output,
Process, Input, Supplier), in which
the order is reversed.

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The SIPOC is one of the most useful
yet one of the most maligned tools.
As with any tool, preparing a SIPOC
mechanically, will not yield many
benefits. One should consciously
attempt to draw maximum benefits
from it. It is a pocket treasure trove
of process information, which is
sufficiently all-encompassing in its
completeness, yet manageably small
in size, both physical and electronic.

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The traditional SIPOC has information
on Suppliers, Inputs, Processes,
Outputs and Customers. In contrast,
the enhanced SIPOC has much
additional related information like
process step times, who does what
step, the team size and distribution
across shifts, the average volumes of
these transactions, the staff
qualifications for this process, the
training required and so on.

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The first beneficiary of a SIPOC is
the person or team preparing it.
Documenting multiple aspects of a
process makes the SIPOC creators
understand their process better
and raises various questions in their
minds. They will either find answers
to these questions and better their
understanding or identify
opportunities for improvements in
the unanswered questions.

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Once the SIPOC is complete and
available for viewing or study by all,
this opens up more opportunities for
improvements. All the potential triggers
required for stimulating improvement
ideas are self-contained in the SIPOC.
There are process step times, which
can provoke improvements to
automate and reduce work content.
There are various stakeholders in the
process, which can trigger efforts to
simplify the process.

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There are staff qualifications and
skills required, which can initiate
deskilling programmes. Every data
point or piece of information in
the SIPOC has much value in the
current context and in the outlook
for improvements.

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Additionally, the SIPOC is an
excellent training tool for Senior
Management who may want a
bird's eye view of the process to
take certain strategic decisions or
for the hands-on trainee who
wants to understand the process
step-by-step to execute them.

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 INQUIRE NOW!

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