SOC Analyst for Level 1 and 2

DESCRIPTION – JOB RESPONSIBILITIES

The Security Operations Center Analyst will work as part of a team at the respective tier to
monitor and defend against cyber threats to the organization's information technology infrastructure and
assess security systems and measures for weaknesses, mitigate risk and possible improvements.

The successful candidate will report to the Operations Manager and under his supervision he/she will
have responsibilities and Accountabilities for the following areas.

Security Analyst (Level 1)

● Excellent knowledge and hands on experience working with SIEM tools.
● Perform security monitoring and incident response of cyber security events as part of a highly
available Security Operation Center (SOC) to detect malicious activity and report probable
cyberattacks to senior analysts.
● Follow detailed operational processes and procedures to appropriately analyze, advance and
assist in remediation of information security-related incidents.
● Excellent Knowledge and hands on experience working with TDR tools and conduct moderately
complex investigations of security events generated by the detection mechanisms and research
their root cause.
● Prioritize numerous tasks, formulate responses and recommendations to clients and team
members in a fast-paced environment
● Understand and perform basic malware analysis during event and incident response
investigations
● Contribute to the knowledgebase and SOC alert playbook
● Follow prevailing communication guidelines, regulations and company policies.
● Absolute availability and adherence to work shifts as assigned on a 24/7 mode.

Sr. Security Analyst (Level 2)

● Perform all Level 1 activities above PLUS
● Develop detailed operational processes and procedures to appropriately analyze, advance and
assist in remediation of information security-related incidents
● Where needed provide analysis and trending of security log data
● Create and develop SOC processes and procedures working with Level 1 and Level 2 analysts
● Assist with use case roadmap development and use case validation or QA efforts

Minimum Qualifications

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 ● BE in CS/EE or BSC or equivalent experience.
o Minimum one to three years of related work experience in L1 SOC
o Minimum three to five years of related work experience for Sr. Security Analyst (Level 2)
● Excellent communication skills in both Verbal and Written maintaining proper communication
Etiquette.
● Administrative skills in various operating systems .
● Knowledge of security related principles, techniques, technologies and their functions
● Industry recognized information security certifications
● Experience with security information and event management, email, network and host forensic
tools
● Knowledge of various cyber-attacks and hacking techniques
● Experience working in network defense, ethical hacking, incident response, computer forensics,
malware analysis and reverse engineering
● Knowledge and experience with Microsoft Office software tools.
● Ability to multi-task, prioritize, and manage time effectively.
● Willing to work in rotational shifts, on Weekends and 24X7X365 environments as required.

Network Support Engineer

DESCRIPTION – JOB RESPONSIBILITIES
Candidates will be responsible for the support on worldwide production network operation. Maintain and
schedule an event for network operation requests, interact, and coordinate with engineers.

The successful candidate will report to the Operations Manager and under his supervision he/she will
have responsibilities in the following areas:

● Excellent communication skills in both Verbal and Written maintaining proper communication
Etiquette.
● Knowledge and experience on CCNA is mandatory.
● Perform network configuration and troubleshooting in the Areas of LAN/WAN .
● Provide monitoring & analysis support of networking components
● Configuring and Troubleshooting Wired and Wireless networking devices, router / switch
configuration.
● Holding Good Knowledge and Experience working with OSPF , SDWAN/Viptela and BGP
protocol .
● Raising Trouble tickets with Service Providers and following up with the Escalation process as
when required .
● Working with clients and Field engineers as and when required.
● Basic knowledge in Meraki devices.
● Perform trouble ticket case management.
● Perform network changes through process of change management.
● Be creative pro-active and take initiative to optimize and improve the engineering team.
● Required to work within and move seamlessly between multiple network support areas
● Ability to clearly and professionally communicate with Engineers and partners and Team

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 ● Requires excellent customer service skill set and ability to receive and quickly act on expedited
issues.
● Document records of client interactions as required.
● Reporting Issues, advances made and other important information to stakeholders.
● Follow prevailing communication guidelines, regulations and company policies.
● Able to manage tensity situations effectively.
● Absolute availability and adherence to work shifts as assigned on a 24/7 mode.

Qualifications

The ideal candidate is a motivated team player with the ability to drive outcomes in a high production
environment. Strong computer skills and an upbeat and winning attitude are a must. The ideal
candidate possesses strong work ethics with an emphasis on quality. Recommended depth of
experience includes:

● BSC or BE in CS/EE or equivalent experience.

● Prior work experience in NOC environment.
● Holding Knowledge on CCNA One or more years’ experience building and maintaining
Enterprise network.
● Solid understanding of networking theory including detailed, specific knowledge of TCP/IP and
other protocols over Ethernet experience with point-to-point circuits, modems, and
asynchronous lines and the ability to troubleshoot these connections in conjunction with circuit
providers.
● Excellent organizational communication and customer service skills as applicable to a very
technical environment
● Professional flexibility and reliability coupled with an ability to work with a high degree of
autonomy.
● Willing to work in rotational shifts, on Weekends and 24X7X365 environments as required.
● Experience with desktop or helpdesk and support of remote access .
● Knowledge and experience with Microsoft Office software tools.
● Ability to multi-task, prioritize, and manage time effectively.

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