Kone Escalator Wiring Diagram as-51.05.004_en_C.1_main (1)

Control System 501-B Upgrade
Diagnostic Guide
ESCALATOR CONTROL SYSTEM 501-B FOR KONE

TRAVELMASTER™ 110 (EJV R1.5), 
KONE TRANSITMASTER™ 120 / 140 (E40 R1.1), 
KONE TRANSITMASTER™ 165 /185 (AJV R1.0) AND
KONE TRAVELMASTER™ 115 (RJV R1.3) 
Control System
Diagnostic
(C-DRAFT)
AS-51.05.004
Guide501-B Upgrade
 AS-51.05.004
(C) 2014-07-07
Diagnostic Guide
© 2013 KONE Corporation

2014-07-07
All rights reserved.
This document is intended to be used by people who are familiar with escalator maintenance and
installation and have received proper training on methods and safety as specified by KONE.
© 2013 KONE Corporation 1 (168) AS-51.05.004

All rights reserved. (C) 2014-07-07
Diagnostic Guide
TABLE OF CONTENTS
1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.1 501-B modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.2 Diagnostic procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.3 List and definition of functions / operational modes of KONE escalators . . . . . . . . . 9
1.4 Description of operation for start control and monitoring. . . . . . . . . . . . . . . . . . . . . . 10
1.4.1 Description of operation for start control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.4.2 Description of operation for monitoring items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
1.5 Fault finding procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
1.6 Customer experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2 ENVIRONMENTAL ISSUES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 GENERAL SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.1 Take 5 (five steps to ensure electrical safety) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.1.1 Disconnecting power supply completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.1.2 Secure against re-connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.1.3 Verifying that the installation is de-energized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.1.4 Checking the requirements for earthing in special circumstances . . . . . . . . . . . . . . 17
3.1.5 Providing protection against adjacent live parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.1.6 Additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 ECO MAIN BOARD (EMB) 501-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.1 EMB 501-B block diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.2 EMB 501-B layout and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.3 EMB 501-B LED arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.4 EMB 501-B terminal assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.5 EMB 501-B connector assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.6 EMB 501-B DIP switch / selector switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5 FAULT CODES - 501-B CONTROL SYSTEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.1 Fault code description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.2 Basic settings if device installed (fault code 501-B) . . . . . . . . . . . . . . . . . . . . . . . . . 31
6 FAULT CODE CORRECTIVE ACTIONS - 501-B CONTROL SYSTEM . . . . . . . . . . . . . . . 46
6.1 Location of safety devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6.2 Fault code 01 - step sag lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
6.3 Fault code 02 - step chain tension lower. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6.4 Fault code 03 - control circuit breaker lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6.5 Fault code 04 - handrail inlet lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.6 Fault code 05 - comb plate impact device lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
6.7 Fault code 06 - emergency stop lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6.8 Fault code 07 - step sag upper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
6.9 Fault code 08 - comb plate impact device upper. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.10 Fault code 09 - handrail inlet upper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Diagnostic Guide
6.11 Fault code 10 - step band lock device (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . 57

6.12 Fault code 11 - emergency stop upper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
6.13 Fault code 12 - control circuit breaker for motor position (if equipped) . . . . . . . . . . . 59
6.14 Fault code 14 - drive chain monitor (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
6.15 Fault code 15 - phase monitor (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6.16 Fault code 16 - inverter fault (if equipped). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6.17 Fault code 18 - broken handrail (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6.18 Fault code 19 - skirt switches (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.19 Fault code 20 - inclined skirt switches (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . 65
6.20 Fault code 21 - step upthrust (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
6.21 Fault code 23 - water level monitor (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
6.22 Fault code 26 - isolation monitor (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
6.23 Fault code 28 - auxiliary brake lift monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
6.24 Fault code 33 - inputs false (K1, K2, K14). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
6.25 Fault code 34 - underspeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
6.26 Fault code 35 - shutdown (by diagnosis controller) . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.27 Fault code 36 - relay opened uninitiated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.28 Fault code 37 - motor speed signals unequal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.29 Fault code 38 - deceleration time too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6.30 Fault code 39 - smart drive chain monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
6.31 Fault code 41 - overspeed 115%. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
6.32 Fault code 42 - reversal direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
6.33 Fault code 43 - communication fault (speed monitor) . . . . . . . . . . . . . . . . . . . . . . . . 79
6.34 Fault code 44 - CPU safety relay did not close (speed monitor) . . . . . . . . . . . . . . . . 80
6.35 Fault code 45 - CPU safety relay did not open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
6.36 Fault code 46 - CPU failure (diagnosis controller). . . . . . . . . . . . . . . . . . . . . . . . . . . 82
6.37 Fault code 47 - DIP switch settings unequal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
6.38 Fault code 48 - I/O unequal (input or output signals) . . . . . . . . . . . . . . . . . . . . . . . . 84
6.39 Fault code 49 - communication fault motor speed monitor . . . . . . . . . . . . . . . . . . . . 85
6.40 Fault code 50 - safety chain interrupted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
6.41 Fault code 51 - PTC motor 2 temperature too high . . . . . . . . . . . . . . . . . . . . . . . . . . 87
6.42 Fault code 52 - PTC motor 2 interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
6.43 Fault code 53 - PTC motor 2 short circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
6.44 Fault code 54 - PTC motor 1 temperature too high . . . . . . . . . . . . . . . . . . . . . . . . . . 92
6.45 Fault code 55 - PTC motor 1 interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
6.46 Fault code 56 - PTC motor 1 short circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
6.47 Fault code 57 - key switch not returned to centre . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
6.48 Fault code 58 - missing step device lower (if equipped) . . . . . . . . . . . . . . . . . . . . . . 97
6.49 Fault code 59 - missing step device upper (if equipped). . . . . . . . . . . . . . . . . . . . . . 99
6.50 Fault code 60 - handrail speed monitor shutdown left (if equipped) . . . . . . . . . . . . 101
6.51 Fault code 61 - handrail speed monitor shutdown right (if equipped) . . . . . . . . . . . 103
6.52 Fault code 64 - stopping distance too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Diagnostic Guide
6.53 Fault code 67 - brake wear monitor (motor 1 and motor 2) . . . . . . . . . . . . . . . . . . . 107
6.54 Fault code 68 - main brake lift monitor (motor 1 and 2) . . . . . . . . . . . . . . . . . . . . . 108
6.55 Fault code 70 - additional brake lift monitor (motor 1 and motor 2). . . . . . . . . . . . . 109
6.56 Fault code 71, 73 – 80 - extended fault inputs on ECO safety extension board . . . .111
6.57 Fault code 72 - middle emergency stop switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
6.58 Fault code 93 - communication fault, ESE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
6.59 Fault code 94 - communication fault, EIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
6.60 Fault code 98 - input configuration fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
6.61 Fault code 99 - power loss (when escalator is running) . . . . . . . . . . . . . . . . . . . . . .116
7 DISPLAY MODES - 2-DIGIT DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
7.1 Menu system overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
7.2 Configuration overview for faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
7.3 State messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
7.4 Display menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
7.5 Fault storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
7.6 Fault configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
7.7 Operational parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
7.8 Operational parameters for brake stopping distance factor and brake stopping distance
limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
8 BRAKE MODULE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
8.1 ECO brake module (EBM) 501-B (A85) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
8.1.1 EBM 501-B description of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
8.1.2 EBM 501-B layout and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
8.1.3 EBM 501-B LED arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
8.1.4 EBM 501-B terminal assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
8.2 Auxiliary brake module (V12) 501-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
8.2.1 V12 501-B description of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
8.2.2 V12 501-B layout and connecotrs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
8.2.3 V12 501-B terminal assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
9 ECO SAFETY EXTENSION BOARD (ESE) 501-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9.1 ECO safety extension board (ESE 1) 501-B in lower pit (if decentralized) . . . . . . . 141
9.1.1 ESE 1 board layout and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9.1.2 ESE 1 board LED arrangement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
9.1.3 ESE 1 board terminal assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
9.2 ECO safety extension board (ESE 2) 501-B in upper pit . . . . . . . . . . . . . . . . . . . . 145
9.2.1 ESE 2 board layout and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
9.2.2 ESE 2 board LED arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
9.2.3 ESE 2 board terminal assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
10 ECO INFO DISPLAY (EGD) 501-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
11 ECO INPUT / OUTPUT (EIO) 501-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
11.1 ECO input / output (EIO 1) 501-B in lower pit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
11.1.1 EIO 1 layout and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
11.1.2 EIO 1 terminal assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Diagnostic Guide
11.2 ECO input / output (EIO 3) 501-B in upper pit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

11.3 ECO input / output (EIO 4) 501-B in control cabinet . . . . . . . . . . . . . . . . . . . . . . . . 160
12 CAN BUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
13 RELATED DOCUMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
14 APPROVALS AND VERSION HISTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
15 FEEDBACK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Diagnostic Guide
1 INTRODUCTION
This instruction to control system 501-B upgrade is covered by the following topics:
– ECO main board (EMB) 501-B
– Diagnostic procedures
– Description of operation for start control and monitoring
– Fault procedures
1.1 501-B modules
Module name Part number Hardware Software (SW) Remarks

KM5201285H01 + Ver. 53.02 or
EMB KM5201321G03 KM5130082H03
KM5201320H03 higher
EGD KM3711816 KM3711825 KM3711812 Ver. 1. xx
EBM KM3711834 For 207 VDC
brake
ESE1 Distinguish
between ESE 1
ESEa) KM5200804G01 KM3711813 KM3711828
and ESE 2 by DIP
ESE2
switch setting
EIO1 KM3711815 Distinguish
EIO3 between EIO 1,
EIOb) KM5233331G01 KM3711998H01 EIO 3 and EIO
EIO4 4 by DIP switch
setting
a) For more information on how to distinguish between ESE 1 and ESE 2, see section 9, ECO safety
extension board (ESE) 501-B.
b) For more information on how to distinguish between EIO 1 and EIO 2, see section 11, ECO input /
output (EIO) 501-B.
DIP switch setting for ESE and EIO:

• DIP switch setting for ESE
DIP switch setting

Switch 1 2 3 4
ESE1 OFF OFF OFF OFF
ESE2 ON OFF OFF OFF
For more information about ESE 1 and ESE 2, see section 9, ECO safety extension board
(ESE) 501-B.

Diagnostic Guide
• DIP switch setting for EIO
DIP switch setting

Switch 1 2 3 4
EIO1 ON OFF OFF OFF
EIO3 ON ON OFF OFF
EIO4 OFF OFF ON ON
For more information about ESE 1 and ESE 2, see section 11, ECO input / output (EIO) 501-
B.

Diagnostic Guide
1.2 Diagnostic procedures
Comb plate impact device tripped

Comb plate impact device tripped fault code indicates a comb plate impact device switch has
been tripped. A visual inspection tells whether the switch is tripped due to an object that is
stuck under the comb segment. If an object is stuck, the comb segment should be removed
and the object cleared. Check the comb for damage and replace if necessary. Reset the fault
and return the escalator to service.
Electrical problem in wiring or connections
An electrical problem in wiring or connections can be traced with a multimeter. If a short
circuit is detected, the wiring should be either repaired or replaced. If a grounded wire is
found, it should be cleared and repaired, by re-insulating it or replacing it.
Electrical problem with main supply
An electrical problem in the main supply can be checked by using a multimeter to check the
voltage supply to the main supply fuses. If the correct voltage is present at the line side of the
fuse and not at the load side, then the fuse is open and should be changed.
Electrical problem in control panel and contactors
An electrical problem in the control panel and contactors can be checked with a multimeter
tester. An electrical diagram should also be used as a guide to check point to point until the
problem is found and corrected. If the problem is found in one of the contactors, then it can be
cleared or replaced.
If the problem is found in the control circuit board, then it should be replaced.
Emergency stop button
The activation of the emergency stop button shows a fault code in display. The fault can be
reset automatically when escalator is restarted.
Problems with handrail inlet (safety switch, brush...)
A problem with a handrail inlet switch or handrail inlet guard can show up as a fault. A visual
inspection reveals whether an object is stuck in the brush. If not, the switch should be
checked. The switch can be reached through the pit access covers and should be repaired or
adjusted.

Diagnostic Guide
1.3 List and definition of functions / operational modes of KONE escalators
Function / New Components Useful

Meaning
Operation code needed combination
Continuous KCM KONE Standard
operation Continuous Mode
Energy saving with KSD KONE Star-Delta Star-delta Star-delta
Y-D switching contactors Starting
Soft start KSS KONE Soft Start Frequency inverter KSB
(full size) KDB
Automatic operation KAM KONE Automatic Photocells KIB
/ start-stop operation Mode minimum 1.3 m to KDB
comb KRD
Passenger control K2D KONE 2 Direction Photocells KDB
mode minimum 1.3 m to (recommended)
comb KRD
+ Photocell on
comb
Stand by operation KSB KONE Stand By Photocells KDB
mode Frequency inverter KRD
(full size)
Stand by operation KST KONE Stand By Photocells KDB
with stop after mode with stop minimum 1,3 m to KRD
adjustable time after adjustable comb
delay Time delay Frequency inverter
(full size)
Maintenance speed KMS KONE Frequency inverter KSB
Maintenance (full size) KDB
Speed
Two speed operation KVS KONE Variable Frequency inverter KDB
Speed mode (full size)
Braking with KDB KONE Dynamic Frequency inverter KSB
frequency inverter / Braking (full size) KSS
dynamic braking KMS / KVS
Idle braking / KIB KONE Idle - KAM
soft stop Braking
Automatic restart KRD KONE Restart Photocells through KAM
device Device step band K2D
+ Restart controller KSB
Monitoring system KEM KONE Escalator PC on customer
Monitoring side connected to
Esc via TCP / IP

Diagnostic Guide
1.4 Description of operation for start control and monitoring
This section describes operation of start control and monitoring items.
1.4.1 Description of operation for start control
Starting in up direction
Step Action Note

1 Turn the key switch to up direction.
2 K1 is energized and controlled by 
EMB-501.
3 Feedback signal (24 V) from K1 is sent
to X1/4 via auxiliary contact on K1.
4 24 V signal at X1/4 initiates energizing
of the start relay via EMB-501 contacts
X1/56 and X1/55.
5 Key switch returns to centre position
within 10 seconds after start (24 V
returns to X1/1).
6 Escalator runs until stop switch button or
safety device is activated.
Starting in down direction
Step Process Note

1 Turn the key switch to down direction.
2 K1 is energized and controlled by 
EMB-501.
3 Feedback signal (24 V) from K2 is sent
to X1/2 via auxiliary contact on K2.
4 24 V signal at X1/4 initiates energizing
of the start relay via EMB-501 contacts
X1/56 and X1/55.
5 Key switch returns to centre position
within 10 seconds after start (24 V
returns to X1/1).
6 Escalator runs until stop switch button or
safety device is activated.

Diagnostic Guide
1.4.2 Description of operation for monitoring items
Monitoring of X1/2, X1/3 and X1/4

Input logic of X1/2, X1/3 and X1/4 is continuously monitored when power is on.
Reversal direction
When X1/4 = 24 V: Escalator must run in up direction
When X1/2 = 24 V: Escalator must run in down direction
If wiring of X1/2 and X1/4 is reversed, fault code 42 (reversal direction) is displayed.
For more information on correcting faults, see section 1.5, Fault finding procedure.
Start monitor
– When X1/3 and X1/5 = 24 V and X1/2 = 0 V and X1/4 = 0 V, OK to start.
– When X1/3 and X1/5 = 24 V and X1/2 = 24 V or X1/4 = 24 V, fault code 33 is displayed.
– When X1/3 and X1/5 = 0 V and X1/2 = 24 V or X1/4 = 24 V, OK to start.
– When X1/3 and X1/5 = 0 V and X1/2 = 0 V and X1/4 = 0 V, fault code 33 is displayed.
– When X1/3 and X1/5 = 0 V and X1/2 = 24 V and X1/4 = 24 V, fault code 33 is displayed.
– When key switch is turned to up, but X1/4 = 0 V, and X1/3 and X1/5 = 24 V, escalator
does not start.
– When key switch is turned to down, but X1/2 = 0 V, and X1/3 and X1/5 = 24 V, escalator
does not start.
– When escalator is not running and X1/3 and X1/5 = 0 V, fault code 33 is displayed.
1.5 Fault finding procedure
The fault code numbers are displayed either on the CPU board located in the control cabinet,
or on an optional plain text display located on the inner deck. The fault finding procedure is
described in section 6, Fault code corrective actions - 501-B Control System.
1.6 Customer experience
The focus of your work must always be customer satisfaction. To reach and exceed the
customers’ expectations, be polite, constructive and co-operative, and communicate clearly.
Remember that for customers, you represent KONE, so ensure that you handle or at least
communicate all customer requests and feedback to the correct persons.
For more information on how to deliver best-in-class customer experiences through behavior
and communication, see the KONE Ambassador program in KONE intranet (search for
Ambassador) or contact your supervisor.

Diagnostic Guide
2 ENVIRONMENTAL ISSUES
Must take care of the hazardous waste materials according to the local regulations and
KONE environment strategy.

Diagnostic Guide
3 GENERAL SAFETY
Do not work on equipment unless you understand how that equip-

ment functions, and have been informed of its potential hazards.
Whenever power is disconnected, the main power supply box must
be locked-out and tagged.
Make sure main power supply is OFF, locked out, and tagged any-
time you are working in the step band.
Never assume that the power has been turned off. Make certain
power sources are de-energized, locked-out, and tagged BEFORE
any equipment is serviced.
Never start an unit with anyone on the step band.
Never allow anyone to ride equipment while work is being performed.
Place adequate safety barriers (barricades) at each landing to pre-
vent non-authorized persons from entering the work area.
Use a circuit tester on circuits prior to working on them.
Take precautions to prevent static discharge when handling, trans-
porting, and storing electrical circuit boards.
Use properly grounded electrical cords and power equipment.
Safety circuits must be kept in operation.
Always clean-up any excess oil, and dispose of properly.

Avoid pinch points when handling materials.
011 (2/97)
Avoid sharp hazards when handling materials.

Always make sure your clothing cannot become caught in rotating
equipment. Keep your shirt sleeves buttoned and your shirt tucked
into your trousers. Also, always remove loose rags from your pock-
ets.
Use proper safety equipment when welding, cutting, grinding and

drilling.

Diagnostic Guide
Use extreme caution when welding in truss. Take precautions to pre-

vent fires
Use safety goggles when using power tools.
Check that there is adequate lighting in the work space.
If unit is equipped with a hand-held pendant control, the hand-held

pendant control must be used for any service procedure, no matter
how small the procedure.
3.1 Take 5 (five steps to ensure electrical safety)
3.1.1 Disconnecting power supply completely
1. Safe procedures for de-energizing the equipment must be determined before circuits are
de-energized.
2. Ensure all electrical energy sources are identified and disconnected including escalator
main switch, lighting switches, auxiliary supplies, emergency batteries, and emergency
generators.
3. All stored energy must be released. Do not attempt to discharge capacitors, this is highly
dangerous and will damage the equipment. Allow capacitors to discharge normally and
then test to ensure that they are safely de-energized. Secure any machinery that may be
capable of producing electrical energy from moving.

Diagnostic Guide
4. Depending on the work task, ensure there is no other possibility of moving equipment that
may cause, trapping, falling, or crushing hazards.
CAUTION: The components and their positions may vary between deliveries. Special
attention must be paid to ensure that all circuits are isolated.
3.1.2 Secure against re-connection
1. A lock and tag must be placed on each switch. Always lock the switch. If this is not
possible, agree on an alternative safe method with your supervisor.
2. The tag must state clearly:
– The equipment must not be turned on.
– The name of the person responsible for removing the tag.
– If it is not possible to fit a lock, one additional safety element to the tag must be
provided (for example, removal of fuses and storage in a secure place).
Main switch Car light
1
0
1
0
0
:
:
:
5004162 (2003-12)
3.1.3 Verifying that the installation is de-energized
Test and inspect that the circuit is safely de-energized using suitable approved test
equipment. The test must verify that:
– There are no energized circuits.

Diagnostic Guide
– There are no related risks from capacitance, induced voltages, or other feedback.
WARNING: Inverter drives (for example KONE V3F) usually remain energized for about 5
minutes after the power has been disconnected. Do not work on the drive, hoisting motor
or braking resistors until you have verified that this energy has been discharged.
If voltages above 600 VDC or 400 VAC are tested, the test equipment must be checked
before and after the test.

Diagnostic Guide
3.1.4 Checking the requirements for earthing in special circumstances
1. Emergency back up supplies (in the event of main power failure)
Some buildings such as hospitals and large computing facilities are equipped with
emergency power supplies, usually these are generators but sometimes a completely
independent power source is utilized.
It is essential that you, together with your supervisor, meet with the building owner or his
appointed representative to verify that the emergency back up supply is also safely
disconnected from the escalator equipment and that this disconnection has not impaired
the function of other essential facilities in the building.
2. Bonding of conductors
This is employed in very rare cases where the isolation of electrical equipment is made at
a remote location and it is considered necessary for safety reasons.
This technique is not normally used with low voltage (below 1000 VAC) supplies.
The operation may only be carried out by qualified personnel in cooperation with the
person responsible for the building electrification who must ensure that the technique can
be safely employed in this situation.
When this technique is employed all conductors supplying the escalator equipment should
be bonded together and to the main earth of the building. Earth bonding may be achieved
by connecting conductors of suitable size to carry the potential short circuit currents to the
electrical installation earthing system.
3.1.5 Providing protection against adjacent live parts
If there are parts of an electrical installation in the vicinity of the work location, that cannot be
de-energized, then special additional precautions are necessary and must be applied before
work starts.
1. Provide protection by screen, barrier, enclosure, or insulating covering.
2. If the measures above cannot be carried out, protection shall be provided by maintaining a
safe distance to bare live parts and when necessary, providing appropriate supervision.
WARNING: When working in the vicinity of moving parts (for example, a neighbour
escalator left in use), the additional protections may be needed.

Diagnostic Guide
3.1.6 Additional information
Familiarize yourself with your local codes and regulations on electrical safe working.
For Europe-specific information, see the EN standard "Operation of electrical installations":
– EN 50110-1 for minimum requirements
– EN 50110-2 for normative annexes (one per country) containing safety requirements and
national supplements to minimum requirements.

Diagnostic Guide
4 ECO MAIN BOARD (EMB) 501-B
This section describes the the followings:

– EMB 501-B block diagram
– EMB 501-B layout and connectors
– EMB 501-B LED arrangement
– EMB 501-B terminal assignments
– EMB 501-B connector assignments
– EMB 501-B DIP switch / selector switch settings
4.1 EMB 501-B block diagram

Diagnostic Guide
4.2 EMB 501-B layout and connectors

Diagnostic Guide
4.3 EMB 501-B LED arrangement
4.4 EMB 501-B terminal assignments
EMB board terminal assignments

Pin Function Description Voltage level
1 Input Key switch in centre position + 24 VDC
2 Input Down running monitor + 24 VDC
3 Input Running / stop monitor + 24 VDC
4 Input Up running monitor + 24 VDC
5 Input Start permit + 24 VDC

6 Input Handrail speed sensor right + 24 VDC
7 Input Missing step device upper + 24 VDC
8 Input Motor speed sensor 2 + 24 VDC
9 Input Handrail speed sensor left + 24 VDC
10 Input Missing step device lower + 24 VDC
11 Input Motor speed sensor 1 + 24 VDC

Diagnostic Guide

12 Input Safety chain interrupted + 24 VDC
13 Input Inverter fault monitor + 24 VDC
14 Input Phase monitor + 24 VDC
15 Input Isolation monitor + 24 VDC
16 Input Drive chain monitor + 24 VDC
17 Input Control circuit breaker (motor) + 24 VDC
18 Input Emergency stop upper + 24 VDC
19 Input Step band lock + 24 VDC
20 Input Handrail inlet upper + 24 VDC
21 Input Comb plate impact device upper + 24 VDC
22 Input Step sag upper + 24 VDC
23 Input Emergency stop lower + 24 VDC
24 Input Comb plate impact device lower + 24 VDC
25 Input Handrail inlet lower + 24 VDC
26 Input Control circuit breaker lower + 24 VDC
27 Input Step chain tension lower + 24 VDC
28 Input Step sag lower + 24 VDC
29 Input Power safety chain + 24 VDC

30 Input Key switch up start signal AC / DC + (24 V)
31 Input Key switch up start GND AC / DC - (GND)
32 Input Auxiliary brake lift monitor + 24 VDC
33 Input Photocell, bottom + 24 VDC
34 Input Photocell, top + 24 VDC
35 Input Motor 1 brake lift monitor / motor + 24 VDC
1 brake wear monitor
36 Input Key switch down start signal + 24 VDC
37 Input External reset + 24 VDC
38 Input Inspection mode AC / DC + (24 V)
39 Input Inspection mode AC / DC - (GND)
40 Input PTC motor 1 GND
(motor temperature)
41 Input PTC motor 2 GND
(motor temperature)

Diagnostic Guide

42 Bus CAN B
43 Bus CAN A

44 Contact Safety relay (in) 230 VAC
45 Contact Safety relay (out) 230 VAC

46 Supply 24 VAC external
47 Supply 24 VAC external
48 Supply PE
49 Supply 24 VDC external (+)
50 Supply 24 VDC external (GND)

51 Output Down direction pre-select + 24 VDC
52 Output Normal or failed + 24 VDC, when failed
53 Output Up direction pre-select + 24 VDC
54 Output MW-fault output + 24 VDC
55 Contact Start relay Normally open
56 Contact Start relay Centre
57 Contact Start relay Normally closed
58 Contact Star-delta relay Normally open
59 Contact Star-delta relay Centre
60 Contact Star-delta relay Normally closed
61 Contact Upper running relay Normally open
62 Contact Upper running relay Centre
63 Contact Down running relay Normally open
64 Contact Down running relay Centre

Diagnostic Guide
4.5 EMB 501-B connector assignments
EMB board connector assignments

Connector X9
RS 232 interface (9-pin, male)
1 DCD
2 RxD
3 TxD
4 DTR
5 GND
6 DSR
7 RTS
8 CTS
9 RI

Connector X10
RS 422 interface (RJ-11, female)
1 +24 V
2 TxD-A
3 /TxD-A
4 RxD-A
5 /RxD-A
6 GND

Connector X17
CAN bus interface (2-pin, male, micro)
1 CAN A
2 CAN B

Diagnostic Guide
4.6 EMB 501-B DIP switch / selector switch settings
DIP switch / selector switch functions

Switch Description
1 Motor frequency 50 Hz / 60 Hz
2 Speed selection
3 Speed selection
4 EN 115-1 or ANSI
5 Speed selection
6 Missing step monitor
7 Handrail speed monitor
8 Dynamic brake
Switch 1 settings
Switch 1 Frequency (Hz)
Off 50
On 60
Switch 2, 3, and 5 settings

Switch 2 Switch 3 Switch 5 PPR Remarks
Off Off Off 6 Motor with 2 proximity switches
On Off Off 48 C-motor with sensor
Off On Off 60 US / smart brake
On On Off 80 US / smart brake
On Off On 72 Motor with sensor (1000, 1/min)
Off Off On 6 Motor with 2 proximity switches (1000, 1/min)
Switch 4, 6, 7 and 8 settings

Switch Setting Function
Off EN 115-1
4
On ANSI
Off Missing step monitor enabled
6
On Missing step monitor disabled
Off Handrail speed monitor enabled
7
On Handrail speed monitor disabled
Off Dynamic brake disabled
8
On Dynamic brake enabled

Diagnostic Guide
DIP switch setting for overspeed simulation test

Switch 1 Switch 2 Switch 3 Switch 4 Switch 5 Switch 6 Switch 7 Switch 8
On On On Off On Off Off Off
NOTE: The simulation test is based on the speed software version 2.05 for EMB. For
details, see 5240925D20.
NOTE: DIP switches 4, 6, 7 and 8 must be set as required for the escalator, otherwise
the test may fail due to other faults related to the setting.

Diagnostic Guide
5 FAULT CODES - 501-B CONTROL SYSTEM
5.1 Fault code description
Fault codes (501-B)

Fault
Input Name
code
01 EMB X1/28 Step sag lower
02 EMB X1/27 Step chain tension lower
03 EMB X1/26 Control circuit breaker lower
04 EMB X1/25 Handrail inlet lower
05 EMB X1/24 Comb plate impact device lower
06 EMB X1/23 Emergency stop lower
07 EMB X1/22 Step sag upper
08 EMB X1/21 Comb plate impact device upper
09 EMB X1/20 Handrail inlet upper
10 EMB X1/19 Step band lock device (if equipped)
11 EMB X1/18 Emergency stop upper
12 EMB X1/17 Control circuit breaker motor (if equipped)
13 Not available
14 EMB X1/16 Drive chain monitor (if equipped)
15 EMB X1/14 Phase monitor (if equipped)
16 EMB X1/13 Inverter fault (if equipped)
17 Not available
18 ESE X1/14, X1/6 Broken handrail (if equipped)
19 ESE X1/13, X1/11 Skirt switches (if equipped)
20 ESE X1/12 Incline skirt switches (if equipped)
21 ESE X1/5, X1/10 Step upthrust (if equipped)
22 Not available
22 EIO4 X1/16 Lubrication oil level monitor (if equipped)
23 ESE2 X1/28 Water level monitor (if equipped)
24 Not available
25 Not available
26 EMB X1/15 Isolation monitor (if equipped)
27 Not available
28 EMB X1/32 Auxiliary brake lift monitor
29 Not available

Diagnostic Guide
Fault codes (501-B)

Fault
Input Name
code
30 Not available
31 Not available
32 Not available
33 Motor speed monitor Inputs false (K1, K2, K14)
34 Motor speed monitor Underspeed
35 Motor speed monitor Shutdown (by diagnosis controller)
36 Motor speed monitor Relay opened uninitiated
37 Motor speed monitor Motor speed signals unequal
38 Motor speed monitor Deceleration time too long
39 Motor speed monitor Smart drive chain monitor1)
40 Motor speed monitor Not available
41 Motor speed monitor Overspeed 115%
42 Motor speed monitor Reverse direction
43 Motor speed monitor Communication fault (speed monitor)
44 Motor speed monitor CPU safety relay not closed
45 Motor speed monitor CPU safety relay not opened
46 Motor speed monitor CPU failure (diagnosis controller)
47 Motor speed monitor DIP switch settings unequal
48 Motor speed monitor I/O unequal (input or output signals)
49 Communication fault motor speed monitor
50 EMB X1/12 Safety chain interrupted
51 Diagnosis controller PTC motor 2 temperature too high
52 Diagnosis controller PTC motor 2 interruption
53 Diagnosis controller PTC motor 2 short circuit
54 Diagnosis controller PTC motor 1 temperature too high
55 Diagnosis controller PTC motor 1 interruption
56 Diagnosis controller PTC motor 1 short circuit
57 EMB X1/1 Key switch not returned to centre
58 EMB X1/10 Missing step device lower (if equipped)
59 EMB X1/7 Missing step device upper (if equipped)
60 EMB X1/9 Handrail speed sensor shutdown left
(if equipped)
61 EMB X1/6 Handrail speed sensor shutdown right 
(if equipped)
62 Not available
63 Not available
1) Only available for motor speed monitor software version 2.04 or above.

Diagnostic Guide
Fault codes (501-B)

Fault
Input Name
code
Motor speed monitor / Stopping distance too long
64
diagnosis controller
65 Gearbox oil level (not available)
Metal chip indicator (gear)
66
(not available)
EMB X1/35 Motor 1 brake wear monitor
ESE2 X1/25 Motor 2 brake wear monitor
Motor 1 brake wear monitor
Decentralized EIO3 X1/19
(pre-warning)
system
67 (if equipped) EIO3 X1/20
(pre-warning)
Centralized EIO4 X1/19
(pre-warning)
system
(if equipped) EIO4 X1/20
(pre-warning)
EMB X1/35 Motor 1 brake lift monitor
ESE2 X1/25 Motor 2 brake lift monitor
68 Decentralized EIO3 X1/17 Motor 1 brake lift monitor
system
(if equipped) EIO3 X1/18 Motor 2 brake lift monitor
69 Reserved
Centralized EIO4 X1/17 Motor 1 brake 2 lift monitor
70 system
EIO4 X1/18 Motor 2 brake 2 lift monitor
(if equipped)
71 Spare
72 ESE X1/9 Middle emergency stop
73 Spare
74 Spare
75 Spare
76 Spare
77 Spare
78 Spare
79 Spare
80 Spare
81 Emergency stop second light beam
82 Light beam defective
83 Error K73

Diagnostic Guide
Fault codes (501-B)

Fault
Input Name
code
Brake stopping distance too long / brake decel-
84
eration rate too high
85 Restart device error
86 Not available
87 Not available
88 Not available
89 Not available
90 Not available
91 Not available
92 Not available
93 Communication fault, ESE
94 Communication fault, EIO
95 Not available
96 Not available
97 Internal fault
98 Input configuration fault
99 Diagnosis controller Power loss (when escalator is running)
Finish inspection (memory storage shown on
A0 2-digit display: text can only be accessed
through laptop)
Begin inspection (memory storage shown on 
A1 2-digit display: text can only be accessed
through laptop)

Diagnostic Guide
5.2 Basic settings if device installed (fault code 501-B)
Fault Sub Sub Default settings

Terminal Description
code number description *br *dI *Ir *co *rd
01 None EMB X1/28 Step sag 02 02 01 01 00
a lower
b
c
d
02 None EMB X1/27 Step chain tension 02 02 01 01 00
a lower
b
c Left
d Right
03 None EMB X1/26 Control circuit Lower 01 01 01 01 00
a breaker lower Upper
b Lower
c
d
04 None EMB X1/25 Handrail inlet 01 02 01 01 00
a lower
b
c Left
d Right
05 None EMB X1/24 Comb plate 01 02 01 01 00
a impact device
b lower
c Left
d Right
06 None EMB X1/23 Emergency stop 01 02 02 02 01
a lower
b
c Left
d Right
*br = blocking relay, dl = display mode, Ir = indicator relay, co = counter, rd = automatic restart

Diagnostic Guide

07 None EMB X1/22 Step sag 02 02 01 01 00
a upper
b
c
d
08 None EMB X1/21 Comb plate 01 02 01 01 00
a impact device Left
b upper Right
c
d
09 None EMB X1/20 Handrail inlet 01 02 01 01 00
a upper Left
b Right
c
d
10 None EMB X1/19 Step band lock 01 01 01 01 00
a device
b (if equipped)
c
d
11 None EMB X1/18 Emergency stop 01 02 02 02 01
a upper Left
b Right
c
d
12 None EMB X1/17 Control circuit 01 01 01 01 00
a breaker motor (if
b equipped)
c
d
13 None Not available 00 01 00 00 00
a
b
c
d

Diagnostic Guide

14 None EMB X1/16 Drive chain 02 02 01 01 00
a monitor
b (if equipped)
c
d
15 None EMB X1/14 Phase monitor 01 02 01 01 00
a (if equipped)
b
c
d
16 None EMB X1/13 Inverter fault 01 02 01 01 00
a monitor
b (if equipped)
c
d
a
b
c
d
18 None Broken handrail 02 02 01 01 00
a (if equipped)
b
c ESE X1/14 Left
d ESE X1/6 Right
19 None Skirt switches 01 02 01 01 00
a ESE X1/13 (if equipped) Upper left
b Upper right
c ESE X1/11 Bottom left
d Bottom right
20 None ESE X1/12 Incline skirt 01 02 01 01 00
a switches
b (if equipped)
c Middle left
d Middle right

Diagnostic Guide

21 None Step upthrust 02 02 01 01 00
a ESE X1/5 (if equipped) Upper
b ESE X1/10 Bottom
c
d
22 None 0 Not available 00 01 00 00 00
a
b
c
d
23 None ESE2 X1/28 Water level 01 02 01 01 00
a monitor
b (if equipped)
c
d
a
b
c
d
a
b
c
d
26 None EMB X1/15 Isolation monitor 01 02 01 01 00
None (if equipped)
b
c
d
a
b
c
d

Diagnostic Guide

28 None EMB X1/32 Auxiliary brake lift 02 02 01 01 00
a monitor
b
c
d
a
b
c
d
a
b
c
d
a
b
c
d
a
b
c
d
33 None Input false  02 02 01 01 00
a (K1, K2, K14)
b
c
d
34 None Underspeed 02 02 01 01 00
a
b
c
d

Diagnostic Guide

35 None Shutdown  02 02 01 01 00
a (by diagnosis
b controller)
c
d
36 None Relay opened 02 02 01 01 00
a uninitiated
b
c
d
37 None Motor speed 02 02 01 01 00
a signals unequal
b
c
d
38 None Deceleration time 02 02 01 01 00
a too long
b
c
d
39 None Smart drive chain 02 02 01 01 00
a 1)
monitor
b
c
d
40 None Not available
a
b
c
d
41 None Overspeed 115% 02 02 01 01 00
a
b
c
d

Diagnostic Guide

42 None Reverse direction 02 02 01 01 00
a
b
c
d
43 None Communication 02 02 01 01 00
a fault (speed
b monitor)
c
d
44 None CPU safety relay 02 02 01 01 00
a did not close
b
c
d
45 None CPU safety relay 02 02 01 01 00
a did not open
b
c
d
46 None CPU failure 02 02 01 01 00
a (diagnosis
b controller)
c
d
47 None DIP switch 02 02 01 01 00
a settings unequal
b
c
d
48 None I/O unequal 02 02 01 01 00
a (input or output
b signals, speed
monitor)
c
d

Diagnostic Guide

a fault motor speed
b monitor
c
d
50 None EMB X1/12 Safety chain 01 02 01 01 00
a interrupted
b
c
d
51 None With PTC motor 2, 00 00 00 00 00
a temperature too
b high
c 00 00 00 00 00
d
52 None With PTC motor 2, 00 00 00 00 00
a interruption
b
c 00 00 00 00 00
d
53 None PTC motor 2 00 00 00 00 00
a short circuit
b
c
d
54 None PTC motor 1 01 02 01 01 00
a temperature too
b high
c
d
55 None PTC motor 1 01 02 01 01 00
a interruption
b
c
d

Diagnostic Guide

56 None PTC motor 1 00 00 00 00 00
a short circuit
b
c
d
57 None Key switch not 00 00 00 00 00
a returned to 
b centre
c
d
58 None Missing step 02 02 01 01 00
a device
b lower
(if equipped)
c
d
59 None Missing step 02 02 01 01 00
a device
b upper
(if equipped)
c
d
60 None Handrail speed 01 02 01 01 00
a monitor shutdown
b left
(if equipped)
c
d
61 None Handrail speed 01 02 01 01 00
a monitor shutdown
b right
(if equipped)
c
d
a
b
c
d

Diagnostic Guide

a
b
c
d
64 None Stopping distance 02 02 01 01 00
a too long (Distance)
b (Ramp)
c
d
65 None 0 Gearbox oil level 00 00 00 00 00
a (Not available)
b
c
d
66 None Metal chip 00 00 00 00 00
a indicator (gear)
b (not available)
c
d
67 a EMB X1/35 Motor 1 brake 01 01 01 01 01
wear monitor
b ESE2 X1/25 Motor 2 brake
wear monitor
a Decentraliz EIO3 Motor 1 brake
ed system  X1/19 wear monitor 
(if (pre-warning)
b equipped) EIO3 Motor 2 brake
X1/20 wear monitor 
(pre-warning)
a Centralized EIO4 Motor 1 brake
system  X1/19 wear monitor 
(if (pre-warning)
b equipped) EIO4 Motor 2 brake
X1/20 wear monitor 
(pre-warning)

Diagnostic Guide

68 a EMB X1/35 Motor 1 brake lift 02 02 01 01 00
monitor
b ESE2 X1/25 Motor 2 brake lift
monitor
a Decentraliz EIO3 Motor 1 brake lift
ed system X1/17 monitor
b (if EIO3 Motor 2 brake lift
equipped) X1/18 monitor
69 None Reserved 00 00 00 00 00
a
b
c
d
70 a Centralized EIO4 Motor 1 brake 2 00 00 00 00 00
system (if X1/17 lift monitor
b equipped) EIO4 Motor 2 brake 2
X1/18 lift monitor
71 None Spare Depending on fault
a
b
c
d
72 None ESE X1/9 Middle emergency 01 02 02 02 01
a stop
b
c
d
73 None ESE X1/3 Spare Depending on fault
a
b
c
d
74 None ESE X1/2 Spare Depending on fault
a
b
c
d

Diagnostic Guide

a
b
c
d
a
b
c
d
77 None EXE X1/8 Spare Depending on fault
a
b
c
d
a
b
c
d
a
b
c
d
a
b
c
d
81 None Emergency stop 01 02 02 02 01
a second light beam
b
c
d

Diagnostic Guide

82 None Light beam 00 01 01 00 00
a defective
b
c
d
83 None Error K73 02 02 01 01 00
a
b
c
d
84 None Brake stopping 02 02 01 01 00
a distance too short
b
c
d
85 None Restart device 01 01 01 01 00
a error
b
c
d
a
b
c
d
a
b
c
d
a
b
c
d

Diagnostic Guide

a
b
c
d
a
b
c
d
a
b
c
d
92 None Communication
a fault, restart
b device
c
d
a fault, ESE ESE-1 or or
b ESE-2 01 02
c ESE-3
d ESE-4
a fault, EIO or or
b 01 02
c
d
a
b
c
d

Diagnostic Guide

a
b
c
d
97 None Internal fault 01 01 00 00 00
a
b
c
d
98 None Input 01 01 00 00 00
a configuration fault
b
c
d
99 None Power loss (when 00 02 01 01 00
a escalator is
b running)
c
d

Diagnostic Guide
6 FAULT CODE CORRECTIVE ACTIONS - 501-B CONTROL SYSTEM
6.1 Location of safety devices
Name Explanation
B 20 Water level monitor (for outdoor) (if equipped)
B 36 Missing step monitor, lower (if equipped)
B 37 Missing step monitor, upper (if equipped)
B 50 Handrail speed monitor, left (if equipped)
B 51 Handrail speed monitor, right (if equipped)
S1 Control current circuit breaker, lower
S5 Emergency stop switch, lower
S6 Emergency stop switch, upper
S 60-61 Comb plate impact switch lower left and right
S 62-63 Comb plate impact switch upper left and right
S 65-66 Handrail inlet switch lower left and right
S 67-68 Handrail inlet switch upper left and right
S 70 Step sag switch, lower
S 72 Step sag switch, upper
S 75-76 Broken step-chain switch lower left and right
S 80 Step band lock (upper pit left) (if equipped)
S 81 Motor 1 brake wear monitor
S 82 Motor 1 brake wear monitor
S 81.1 Motor 2 brake wear monitor
S 82.1 Motor 2 brake wear monitor
S 83 Motor 1 brake lift monitor
S 84 Motor 1 brake lift monitor
S 83.1 Motor 2 brake lift monitor
S 84.1 Motor 2 brake lift monitor
S 85 Auxiliary brake lift monitor
S 85.1 Auxiliary brake lift monitor (motor 2)
S 100-101 Skirt switch, lower left and right (if equipped)
S 102-103 Skirt switch, upper left and right (if equipped)
S 104-105 Skirt switch, inclined section (if equipped)
S 130 Access cover switch, lower
S 131 Access cover switch, upper
S 145 Broken drive chain switch (if equipped)

Diagnostic Guide

Diagnostic Guide
6.2 Fault code 01 - step sag lower
Mechanical check
Step Action Note

1 Remove blind plug and connect hand-held
pendant control to inspection plug. Actuate NOTE: Replace the steps if
stop button on hand-held pendant control.
needed.
Check the condition of passed five steps in
step sag switch area.
2 Remove curve inner deck section.
3 Move switch rod lever back to centre
position.
– Lever is located behind track sub.
4 Remove two steps, and move hole in step
band to position of step sag monitor.
5 Check mechanical operation of switching
rod (centre position). NOTE: Adjust the switch, and
switching rod is in correct
position.
6 Check step and step rollers.

7 Actuate reset button. Check that the reset
clears the fault message on display.
If display still indicates the fault message, proceed the electrical check.
Electrical check
Step Action Note

8 Check wiring and connections at safety
switch.
9 Check voltage with multimeter. There
should be 24 VDC at terminal X1/28 when
switch is not actuated.
10 If there is no voltage at terminal X1/28,
check wiring.
11 If fault indication is not cleared, switch off
the control cabinet, wait 5 seconds, switch
on and try again.
12 Check that no fault of a manual reset type
(latching) is displayed (reset fault).

Diagnostic Guide
6.3 Fault code 02 - step chain tension lower
NOTE: The most likely cause of this fault is a problem at the lower reversing station.
Mechanical check
Step Action Note

1 Check mechanical operation of step
chain tension device. NOTE: Adjust the safety switch and
– The safety switch is still actuated by
tension spring if needed.
actuating rod.
– The safety switch is in correct
position.
– The step chain tension is correct.
2 Move switch actuator to check function
of safety switch.
3 Actuate reset button.
4 Check that the reset clears the fault
message on display.
Electrical check
Step Action Note

5 Check voltage with multimeter. Check
that the voltage is 24 VDC at terminal
X1/27 when switch is not actuated.
check wiring.
7 If fault indication is not cleared, switch
off the control cabinet, wait 5 seconds,
switch on and try again.

Diagnostic Guide
6.4 Fault code 03 - control circuit breaker lower
Mechanical check
Step Action Note

1 Check if the control circuit breaker is in
off position (for example: control circuit
breaker may still be in off position after
a maintenance procedure).
2 If control circuit breaker is in off
position, switch control circuit breaker
to on position and try to restart
escalator.
Electrical check
Step Action Note

3 Check wiring and connections of the
control circuit breaker. NOTE: Fix the loose cables. Replace
the control circuit breaker if needed.

check wiring.

Diagnostic Guide
6.5 Fault code 04 - handrail inlet lower
Mechanical check
Step Action Note

1 Check handrails and handrail inlets
(lower left and right) for foreign objects.
2 Check limit switch for free movement of
actuator, and check that brush segment
is movable.
3 Actuate reset button. Check that the
reset clears the fault message on
display.
Electrical check
Step Action Note

safety switch. NOTE: Fix the loose cables. Replace
the safety switch if needed.

check wiring.

Diagnostic Guide
6.6 Fault code 05 - comb plate impact device lower
Mechanical check
Step Action Note

1 Check lower comb plate for foreign
objects (for example: screws), and
remove foreign objects.
2 Check that the comb plate is loose and
touches the steps. NOTE: Fix the comb plate if needed.
3 Check if safety switch actuator moves

freely, and comb plate is movable.
4 Check the comb plate spring tension is
correct. NOTE: For the tension spring length,
see the related platform MBM-2
instructions.

display.
Electrical check
Step Action Note

safety switch.
check wiring.

Diagnostic Guide
6.7 Fault code 06 - emergency stop lower
If the emergency stop button lower is pushed, the fault code 06 appears. The unit can be
started without reset. If the unit can not be started, check other issues.

Diagnostic Guide
6.8 Fault code 07 - step sag upper
Mechanical check
Step Action Note

1 Remove blind plug and connect hand-
held pendant control to inspection plug, NOTE: Replace the steps if needed.
actuate stop button on hand-held
pendant control. Check the condition of
passed five steps in step sag switch
area.
2 Remove curve inner deck section.
3 Move switch rod lever back to centre
position.
– Lever is located behind track sub.
4 Remove two steps, and move hole in
step band to position of step sag
monitor.
5 Check mechanical operation of
switching rod (centre position). NOTE: Adjust the switch, and
switching rod is in correct position.
6 Check step and step rollers.

reset clears the fault message on 
display.
Electrical check
Step Action Note

safety switch.
11 Check that no fault of a manual reset
type (latching) is displayed (reset
faults).

Diagnostic Guide
6.9 Fault code 08 - comb plate impact device upper
Mechanical check
Step Action Note

1 Check upper comb plate for foreign
objects (for example: screws), and
remove foreign objects.
2 Check that the comb plate is loose and
touches the steps. NOTE: Fix the comb plate if needed.
3 Check if safety switch actuator is free,

and comb plate is movable.
4 Check the comb plate spring tension is
correct. NOTE: For the tension spring length,
see the related platform MBM-2
instructions.

display.
Electrical check
Step Action Note

safety switch.
that voltage is 24 VDC at terminal X1/21
when switch is not actuated.
check wiring.

Diagnostic Guide
6.10 Fault code 09 - handrail inlet upper
Mechanical check
Step Action Note

1 Check handrails and handrail inlets
(upper left and right) for foreign objects.
2 Check limit switch for free movement of
actuator, and check that brush segment
is movable.
display.
Electrical check
Step Action Note

safety switch.
that voltage is 24 VDC at terminal X1/
20 when switch is not actuated.
check wiring.

Diagnostic Guide
6.11 Fault code 10 - step band lock device (if equipped)
Mechanical check
Step Action Note

1 Check step band lock for engagement
with step chain sprocket (upper pit left).
2 If still engaged, disengage step band
lock, and try to restart escalator with key
switch.
3 If it is not possible to restart escalator
with key switch, actuate reset button.
4 If reset does not clear fault message,
check switch actuator for free
movement.
Electrical check
Step Action Note

safety switch.
check wiring.

Diagnostic Guide
6.12 Fault code 11 - emergency stop upper
If the emergency stop button upper is pushed, the fault code 06 appears. The unit can be
started without reset. If the unit can not be started, check other issues.

Diagnostic Guide
6.13 Fault code 12 - control circuit breaker for motor position (if equipped)
Mechanical check
Step Action Note

1 Check if switch is in off position (for
example: switch may still be in off
position after a maintenance procedure).
2 If switch is in off position, turn switch to
on position.
display.
Electrical check
Step Action Note

drive chain switch.
X1/17 when drive chain switch is not
actuated.
check wiring.

Diagnostic Guide
6.14 Fault code 14 - drive chain monitor (if equipped)
NOTE: Drive chain monitor is located on the drive chain between motor and main shaft.
Mechanical check
Step Action Note

1 Check the appropriate switch / device Check the tension of drive chain, adjust
for actuation and check if drive chain is tension or replace the chain if necessary.
loose and broken. Adjust the limit switch.
display.
Electrical check
Step Action Note

3 Check wiring and connections at switch /
device.
that there is 24 VDC at appropriate
terminal (X1/16 on EMB 501-B) when
switch is not actuated or device is not
activated.
5 If there is no voltage at the appropriate
terminal for the fault (X1/16), check
wiring.
6 If there is voltage and fault indication is
not cleared, switch off the control
cabinet, wait 5 seconds, switch on and
try again.

Diagnostic Guide
6.15 Fault code 15 - phase monitor (if equipped)
Step Action Note

1 Check that the phase of in-coming
power supply from customer is correct.
2 Check the phase relay (if equipped) in
the control cabinet.
switch / device. NOTE: Fix the loose cables if needed.

that there is 24 VDC at the appropriate
terminal (X1/14 on EMB 501-B) when
switch is not actuated or device is not
activated.
wiring.
6 If there is voltage and the fault indication
is not cleared, switch off the control
try again.

Diagnostic Guide
6.16 Fault code 16 - inverter fault (if equipped)
Electrical check
Step Action Note

1 Check the contents of technical manual
for the inverter to verify technical causes NOTE: Inverter module is an electrical
for the fault.
device and has to be maintained
Follow instructions, and check wiring
and connection according to circuit carefully.
diagram.
terminal (X1/13) when switch is not
actuated or device is not activated.
wiring.
try again.

Diagnostic Guide
6.17 Fault code 18 - broken handrail (if equipped)
Mechanical check
Step Action Note

1 Check the handrail condition (loose and
broken, correct tension).
– Replace the handrail or correct
tension of handrail if needed.
2 Check that the handrail speed sensor
position is correct.
– Adjust or replace the handrail speed
sensor if needed.
3 Check that the rollers of broken handrail
monitor is intact.
– Replace the rollers if needed.
4 Check that the safety switch is in correct
position.
– Adjust the safety switch if needed.
display.
Electrical check
Step Action Note

switch / device.
7 Check voltage with multimeter. Check ESE 501-B:
that there is 24 VDC at the appropriate – X1/14 - fault code 18 c
terminal (X1/14 / X1/6 on ESE 501-B) – X1/6 - fault code 18 d
when the switch is not actuated or
device is not activated.
terminal for the fault (X1/14 / X1/6),
check wiring.
try again.

Diagnostic Guide
6.18 Fault code 19 - skirt switches (if equipped)
Mechanical check
Step Action Note

1 Check the clearance between skirt and
switch actuator is correct. NOTE: 
1. Adjust the skirt switch if needed.
2. Adjust the clearance between skirt
and step.
2 If fault message is not cleared, check

the appropriate device for actuation.
Electrical check
Step Action Note

switch / device.
that there is 24 VDC at the appropriate – X1/13 - Fault code 19 a
terminals (X1/13, X1/7, X1/11 and X1/9 – X1/7 - Fault code 19 b
on ESE 501-B) when switches are not – X1/11 - Fault code 19 c
actuated or devices are not activated. – X1/9 - Fault code 19 d
terminal for the fault (X1/13, X1/7, X1/11
and X1/9), check wiring.
try again.

Diagnostic Guide
6.19 Fault code 20 - inclined skirt switches (if equipped)
Mechanical check
Step Action Note

1 Check that the clearance between skirt
and switch actuator is correct. NOTE: 
1. Adjust the skirt switch if needed.
2. Adjust the clearance between skirt
and step if needed.

Electrical check
Step Action Note

switch / device.
terminal ESE X1/12 when switches /
devices are not actuated.
terminal for the fault (ESE X1/12), check
wiring.
try again.

Diagnostic Guide
6.20 Fault code 21 - step upthrust (if equipped)
Mechanical check
Step Action Note

1 Remove blind plug and connect hand-
held pendant control to inspection plug. NOTE: Replace the damaged steps.
Actuate stop button on hand-held
pendant control.
Check the condition of passed five steps
in step upthrust area.
2 Remove two steps in inspection mode.
3 Move the step opening to step upthrust
switch area.
4 Actuate the stop button on hand-held
pendant control.
5 Check the switch is in correct position.
NOTE: Adjust the upthrust switch if
needed.

Electrical check
Step Action Note

switch / device.
that there is 24 VDC at the appropriate – X1/5 - fault code 21 a
terminals (X1/5, X1/10 on ESE 501-B) – X1/10 - fault code 21 b
when switches are not actuated or
devices are not activated.
terminal for the fault (X1/5, X1/10),
check wiring.
try again.

Diagnostic Guide
6.21 Fault code 23 - water level monitor (if equipped)
Mechanical check
Step Action Note

1 Check mechanical parts of water level
monitor device (usually in lower pit ).
– If there is any liquid or other matter in
the device, cleaning is needed.
– If the device looks good, proceed
electrical check.
display.
Electrical check
Step Action Note

3 If lower pit is drained and the fault still
displays after reset, check the voltage at
terminal X1/28 on ESE2 board, there
should be no voltage.
If there is no voltage, check the board
configuration, and change the board if
necessary.
4 If the voltage at terminal X1/28 on ESE2
board is 24 VDC, check the wiring to NOTE: Replace B20 or F92 if needed.
B20 and F92.

Diagnostic Guide
6.22 Fault code 26 - isolation monitor (if equipped)
Mechanical check
Step Action Note

1 Try to restart escalator with key switch.
display.
3 If fault indication is not cleared, check
Electrical check
Step Action Note

switch / device.
5 Check voltage with multimeter. Check EMB 501-B
that there is 24 VDC at the appropriate – X1/15
terminals (X1/15 on EMB 501-B) when
switches are not actuated or devices are
not activated.
wiring.
try again.

Diagnostic Guide
6.23 Fault code 28 - auxiliary brake lift monitor
Mechanical check
Step Action Note

1 Check that the main drive chain (if equipped) is in good
condition.
2 Check the auxiliary brake trigger, the trigger should be
actuated when main power is on. Pay attention to
mechanical block.
3 Check that the switch is released when main power is on,
and the switch is actuated when main power is off.
4 Actuate reset button. Check that the reset clears the fault
message on display.
Electrical check
Step Action Note

5 Check the cable from the auxiliary brake lift monitor to
terminal X1/32 on EMB board.
6 Check the related LED on the EMB when the connection is
right.
7 If the LED does not flash,
– Check that the connector at the auxiliary brake lift
monitor is connected correctly.
– Check that the monitor adjustment is correct.
8 Lift brake manually and check the status of LED for related
terminal changes.
– When the brake is not lifted, LED is off (0 V at
terminal).
– When the brake is lifted, LED is on (24 V at terminal).
9 Replace the monitor and check function again.
10 If fault indication is not cleared, switch off the control
cabinet, wait 5 seconds, switch on and try again.

Diagnostic Guide
6.24 Fault code 33 - inputs false (K1, K2, K14)
NOTE: External control signals from the CPU board or input signals to the CPU board are
missing or are not energized / actuated.
Step Action Note

1 Check control signals at X1/2 – X1/5 if
N.O. or N.C. contacts of K1, K2, K14 are
in position as shown in the circuit
drawing.
2 Check control signals at X1/2 – X1/5 for
changing when restarting escalator.
3 Check wiring, and contactor contacts.

Diagnostic Guide
6.25 Fault code 34 - underspeed
NOTE: External control signals from the CPU board or input signals to the CPU board are
missing or are not energized / actuated.
NOTE: An incorrect shielding can cause disturbance. Firstly, check that all shieldings are
correctly installed according to the diagram.
Step Action Note

1 Check that the escalator stops after
about 4 seconds.
– Check LEDs to determine if they are
flashing when escalator starts.
– If LEDs are not flashing, check wiring
for speed sensor inputs X1/8 and X1/
11.
2 Check DIP switch setting. See section 4.6, EMB 501-B DIP switch /
selector switch settings.
3 Check the shielding.
4 Check speed sensor at motor. See 5233330D10.
NOTE: Replace the speed sensor if

needed.
5 Check the parameter OP63.

NOTE: The parameter default value is
2%. The parameter value is adjustable
for specific projects.


Diagnostic Guide
6.26 Fault code 35 - shutdown (by diagnosis controller)
NOTE: The fault is an internal fault on CPU board.
Step Action Note

display.

Diagnostic Guide
6.27 Fault code 36 - relay opened uninitiated
NOTE: The fault is an internal fault on CPU board.
Step Action Note

display.

Diagnostic Guide
6.28 Fault code 37 - motor speed signals unequal
NOTE: CPU board requires input signals from both channels which have suitable quality
and order. Interruptions or disturbances may interfere with function of the system.
NOTE: An incorrect screen can cause disturbance. Firstly, check that all screens are
Step Action Note

1 Check that the escalator stops after
about 4 seconds.
– Check LEDs to determine if they are
– If LEDs are not flashing, check wiring
for speed sensor inputs X1/8 and X1/
11.
2 Check DIP switch setting. See section 4.6, EMB 501-B DIP switch /
selector switch settings.
3 Check speed sensor at motor. See 5233330D10.
NOTE: Replace speed sensor at

motor.


Diagnostic Guide
6.29 Fault code 38 - deceleration time too long
The fault only occurs on escalators equipped with dynamic brake*. The maximum
deceleration time of 3 seconds is monitored by motor speed monitor of EMB 501-B.
NOTE: Dynamic brake* = Brake with inverter = Inverter brake = Electrical brake.
Step Action Note

1 Check DIP switch settings on EMB 501- For more information on parameter
B. DIP switch 8 = on activates dynamic setting of inverter, see technical manual
brake. If you do not have dynamic of the inverter (deceleration ramp in the
brake, set DIP switch 8 = off. Switch off inverter has to be set to 1.7 s).
and on again the main switch.
For more information, see section 4, ECO
Check that the OP10, OP11, OP12 and main board (EMB) 501-B.
OP13 are correct.
For more information, see section 7,
– When corrections have been carried Display modes - 2-digit display.
out, actuate reset button again.
Reset the fault message clearly in
the display. Restart the escalator and
check brake procedure again.
– If not, check parameter settings for
deceleration ramp in the inverter.
– Check input X1/5 of EMB-501-B.
Change signal with the beginning of
braking.
– If fault indication is not cleared,
switch off the control cabinet, wait 5
seconds, switch on and try again.

Diagnostic Guide
6.30 Fault code 39 - smart drive chain monitor1)
If there is misalignment between motor speed sensors and missing step sensors, the drive
chain loses the connection.
Mechanical check
Step Action Note

1 Check that the drive chain is broken or
out of the operation position.
2 Check that the missing step sensor is
correctly installed.
3 Reset the fault, and restart the escalator
with hand-held pendant control.
4 If the fault still exists and the escalator
can not be restarted, proceed the
electrical check.
Electrical check
Step Action Note

5 Check the missing step signals and
motor speed signals when the escalator
is running.
6 Check the distance of the missing step
sensors. NOTE: Adjust the missing step sensor
with correct clearance to steps if
needed.

Diagnostic Guide
6.31 Fault code 41 - overspeed 115%
Step Action Note

1 Check the LEDs to determine if they are
flashing when escalator starts. If the
LEDs are not flashing, check wiring for
speed sensor inputs X1/8 and X1/11.
2 Check that the cable is shielded
correctly.
3 Check the clearance between the
sensor and flywheel (2.5 ± 0.5 mm). NOTE: Replace the speed sensor if
needed.
NOTE: Adjust the clearance between

the speed sensor and flywheel if
needed.
4 If display clears after reset and fault 41 For more information on setting DIP
appears again when starting the switch, see section 4.6, EMB 501-B DIP
escalator, check DIP switch setting. switch / selector switch settings.
5 If the inverter is equipped, check the
rated frequency.
6 Switch off main power supply for about
10 seconds. Switch on main power
supply again, and try to reset once
more.

Diagnostic Guide
6.32 Fault code 42 - reversal direction
NOTE: Check motor rotation direction with start command.
NOTE: An incorrect screening can cause disturbance. Firstly, check that all screenings are
Step Action Note

1 Check that the contact from K1 is wired
to X1/4.
2 Check that the contact from K2 is wired
to X1/2.
3 Check that the motor speed sensors are
reversed to X1/8 and X1/11.
4 Check that the cable is shielded
correctly.
5 Check the clearance between the
sensor and flywheel (2.5 ± 0.5 mm). NOTE: Replace the speed sensor if
needed.
the speed sensor and flywheel if
needed.
6 If display clears after reset and fault 41 For more information on setting DIP
appears again when starting the switch, see section 4.6, EMB 501-B DIP
escalator, check DIP switch setting. switch / selector switch settings.
7 If the inverter is equipped, check the
rated frequency.
8 Switch off main power supply for about
10 seconds. Switch on main power
supply again, and try to reset once
more.

Diagnostic Guide
6.33 Fault code 43 - communication fault (speed monitor)
Step Action Note

display.
3 If fault indication is not cleared, replace
EMB board, and check function again.

Diagnostic Guide
6.34 Fault code 44 - CPU safety relay did not close (speed monitor)
Step Action Note

1 Actuate reset button. Check that the reset clears the
fault message on display.
3 If fault indication is not cleared, replace EMB board,
and check function again.

Diagnostic Guide
6.35 Fault code 45 - CPU safety relay did not open
Step Action Note


Diagnostic Guide
6.36 Fault code 46 - CPU failure (diagnosis controller)
NOTE: It is an internal fault on CPU board.
NOTE: Handrail speed monitoring is enabled / disabled by DIP switch 7. OFF means
enabled. If the handrail speed monitor is enabled, it will shut down the escalator
regardless of the fault configuration settings. If the related fault is disabled in the
configuration, fault code 46 appears instead. ON means disabled.
Step Action Note

1 Check that handrail speed monitoring DIP switch
setting is correct.

Diagnostic Guide
6.37 Fault code 47 - DIP switch settings unequal
NOTE: CPU board contains two blocks of DIP switches. Set the both same (equally).
Step Action Note

1 Check if both blocks of DIP switches are
set the same (equally).
display.
parameter 9 related to DIP switch 4.
4 If both blocks of DIP switches are set the
same (equally), switch off the control
try again.

Diagnostic Guide
6.38 Fault code 48 - I/O unequal (input or output signals)
NOTE: The fault is an internal fault.
Step Action Note

1 Check the signal cable and shield are
connected correctly.
display.

Diagnostic Guide
6.39 Fault code 49 - communication fault motor speed monitor
NOTE: The fault is an internal fault.
Step Action Note

1 Check the signal cable and shield are
connected correctly.
display.

Diagnostic Guide
6.40 Fault code 50 - safety chain interrupted
Step Action Note

1 Check wiring.
2 Check voltage with multimeter. Ensure
voltage is 24 VDC at terminal X1/12
when no switch in electric safety chain is
actuated.
3 Check circuit breakers F4 and F5.

Diagnostic Guide
6.41 Fault code 51 - PTC motor 2 temperature too high
NOTE: This fault message is reserved for units with second motor.
NOTE: This fault mainly indicates that the motor is overheated. The causes must be
identified before bringing the unit back into use.
Mechanical check
If the second motor is not installed:
Step Action Note

1 Check fault configuration.
– Reset the fault configuration to 00 for
all parameters of fault 51.
If the second motor is installed:
Step Action Note

1 Check that the motor is in normal load.
2 Check the handrail system and step NOTE: Wait approximately 5 to10
band system is not blocked. minutes to cool down the motor.
3 Try to restart escalator with key switch

shortly. Stop the unit directly if any
abnormal noise from control cabinet or
motor appears.
– If abnormal noise from control
cabinet or motor appears, find the
reason for this sound.
4 Check that the fault configuration is set
to required parameters (verify
parameters according to information in
circuit drawing).
– If configuration is correct, electrical
check is required.

Diagnostic Guide
Electrical check
Step Action Note

5 Remove wire at terminal X1/41 and use
multimeter to measure resistance of
PTC motor 2 (between end of removed
wire and X1/50).
– Resistance if motor is too hot: > 2800
Ohms.
– Resistance under normal conditions:
120 Ohms.
6 If multimeter shows higher resistance,
wait until motor cools down. If resistance
does not decrease, check wiring and
PTC.
7 If the fault message is not cleared,
replace the PTC or motor.

Diagnostic Guide
6.42 Fault code 52 - PTC motor 2 interruption
If second motor is not installed:
Step Action Note

If second motor is installed:
NOTE: This fault often indicates that the motor is overheated several times. The reason
which causes this fault has to be identified before restarting the unit.
Step Action Note

display.
2 Check wiring at terminal X1/41 and from
X1/41 to the motor (for example,
terminals for motor PTC in control
cabinet and motor plug).
wire and X1/50). Resistance under
normal conditions is 120 Ohms.
– Check if new motor runs under
normal conditions, otherwise check
motor current with multimeter.

Diagnostic Guide
6.43 Fault code 53 - PTC motor 2 short circuit
If second motor is not installed:
Step Action Note

display.
If second motor is installed:
Step Action Note

display.
4 Try to restart escalator shortly with key
switch.
Stop the unit directly if any abnormal
noise from control cabinet or motor
appears.
reason.
5 Check the fault configuration.
Set the fault configuration to required
parameters (verify parameters
according to information in circuit
drawing and manual).
– If the fault configuration is wrong, set
to required parameter.
– If fault message is not cleared,
electrical check is required.

Diagnostic Guide
Step Action Note

wire and against X1/50).
Ohms.
120 Ohms.
– When resistance is much lower than
120 Ohms (about 0 Ohm), check first
wiring of PTC.
7 If multimeter shows low resistance
against potential earth, motor PTC is
probably blown. Replace the motor.

Diagnostic Guide
6.44 Fault code 54 - PTC motor 1 temperature too high
NOTE: This fault mainly indicates that the motor is overheated. The reason which causes
this fault has to be identified before bringing the unit back into use.
Mechanical check
Step Action Note

1 Check that the motor is in normal load.
2 Check that the handrail system and step NOTE: Wait approximately 5 to10
band system is not blocked. minutes to cool down the motor.
3 Try to restart escalator with key switch

shortly. Stop the unit directly if any
abnormal noise from control cabinet or
motor appears.
reason.
to required parameters (verify
circuit drawing).
– If configuration is incorrect, actuate
reset button and go back to step 2.
– If configuration is correct, electrical
check is required.

Diagnostic Guide
Electrical check
Step Action Note

multimeter to measure resistance of NOTE: Replace the PTC or motor if
needed.
Ohms.
120 Ohms.
– If multimeter shows higher
resistance, wait until motor cools
down. If resistance does not
decrease, check wiring and PTC.

Diagnostic Guide
6.45 Fault code 55 - PTC motor 1 interruption
NOTE: This fault often indicates that the motor is overheated several times. The reason
which causes this fault has to be identified before restarting the unit.
Step Action Note

1 Check wiring at terminal X1/41 and from
X1/41 to the motor (for example,
terminals for motor PTC in control
cabinet and motor plug).
display.
– Resistance under normal conditions
is 120 Ohms.
– If all tests are okay, replace existing
CPU board.
– If multimeter shows very high
resistance, motor PTC is probably
blown. Replace the motor.
– Check if new motor runs under
normal conditions, therefore check
motor current with multimeter.

Diagnostic Guide
6.46 Fault code 56 - PTC motor 1 short circuit
Step Action Note

to required parameters (Verify
circuit drawing and manual).
– If fault configuration is wrong, set to
required parameter.
– If fault message is not cleared,
electrical check is required.
Ohms.
120 Ohms.
– When resistance is much lower than
120 Ohms (about 0 Ohm), check first
wiring and PTC.
3 If multimeter shows low resistance
against potential earth, motor PTC is
probably blown. Replace the motor.

Diagnostic Guide
6.47 Fault code 57 - key switch not returned to centre
NOTE: Key switch must return to centre position within 10 seconds after the escalator is
started. If key switch does not return to centre position, escalator is stopped and fault code
57 is displayed.
Mechanical check
Step Action Note

1 Check the key switch can be
automatically reset to centre position. NOTE: Replace the key switch if
needed.

display.
Electrical check
Step Action Note

3 Check wiring to last actuated key switch
(lower or upper).
4 Check voltage with multimeter at
terminal X1/1.
– Voltage at terminal X1/1 is 24 VDC
when key switch is not actuated.
– Voltage at terminal X1/1 is 0 VAC
when key switch is actuated.

Diagnostic Guide
6.48 Fault code 58 - missing step device lower (if equipped)
NOTE: The missing step detector sensor detects step rollers as the step band moves.
Fault code 58 is displayed when the number of pulses received from the upper sensor
exceeds the one from the lower sensor and additionally if no pulses received from both
sensors for a certain time.
NOTE: Missing step monitor is enabled / disabled by DIP switch 6. OFF means enabled. If
the missing step monitor is enabled, it will shut down the escalator regardless of the fault
configuration settings. If the related fault is disabled in the configuration, no fault will be
displayed. ON means disabled. If the missing step monitor is disabled and there are
pulses at the input 10 of the borad, the fault 58 will be displayed.
Mechanical check
Step Action Note

1 Check that the step / step roller / step
chain is missing or damaged. NOTE: Replace the step roller if
needed.
2 Check that the sensor is in correct

position. NOTE: Adjust the clearance between
the step roller and sensor if needed.

Diagnostic Guide
Electrical check
Step Action Note

3 Check wiring from lower sensor to
terminal X1/10.
4 Check LEDs to determine if they are
5 If LEDs are flashing, check steps and
step rollers for at least one revolution of
the step band.
6 If LEDs are not flashing, remove a step,
and move hole in step band to location NOTE: Relpace the sensor if needed.
of lower end sensor.
– Check that sensor is not activated by
step roller.
– Check if sensor can be activated by a
metal probe (LED flashes when
sensor is activated).

Diagnostic Guide
6.49 Fault code 59 - missing step device upper (if equipped)
NOTE: The missing step detector sensor detects step rollers as the step band moves.
Fault code 59 is displayed when the number of pulses received from the upper sensor
exceeds the one from the lower sensor and additionally if no pulses received from both
sensors for a certain time.
NOTE: Missing step monitor is enabled / disabled by DIP switch 6. OFF means enabled. If
the missing step monitor is enabled, it will shut down the escalator regardless of the fault
configuration settings. If the related fault is disabled in the configuration, no fault will be
displayed. ON means disabled. If the missing step monitor is disabled and there are
pulses at the input 7 of the borad, the fault 59 is displayed.
Mechanical check
Step Action Note

1 Check if the step / step roller / step chain
missing or damaged. NOTE: Replace the step roller if
needed.
2 Check the sensor is in correct position.

the step roller and sensor if needed.

Diagnostic Guide
Electrical check
Step Action Note

3 Check wiring from upper sensor to
terminal X1/7.
4 Check LEDs to determine if they are
5 If LEDs are flashing, check steps and
step rollers for at least one revolution of
the step band.
6 If LEDs are not flashing, remove a step,
and move hole in step band to location NOTE: Replace the sensor if needed.
of upper end sensor.
– Check that sensor is not activated by
step roller.
– Check if sensor can be activated by a
metal probe (LED will flash when
sensor is activated).

Diagnostic Guide
6.50 Fault code 60 - handrail speed monitor shutdown left (if equipped)
NOTE: The handrail speed monitor checks the speed of the handrail related to the speed
of the step band. If the difference between the left handrail and the step band exceeds -
15% for a duration of 15 seconds, the escalator stops and fault code 60 is displayed.
NOTE: Handrail speed monitor is enabled / disabled by DIP switch 7. OFF means
enabled. lf the fault 60 is disabled in fault configuaration, it will shut down the escalator
with fault 46. ON means disabled. If the handrail speed monitor is disabled and there are
pulses at the input 9 of the borad, the fault 60 will be displayed.
Mechanical check
Step Action Note

1 Check the handrail condition (loose and
broken, correct tension). NOTE: Replace the handrail or correct
2 Check the handrail speed sensor

position is correct. NOTE: Adjust or replace the handrail
speed sensor if needed.
3 If fault message is not cleared, electrical

check is required.

Diagnostic Guide
Electrical check
Step Action Note

4 Check if the diameter and pulses / See parameters 64 and 65.
rotation of the handrail speed sensing
roller are set correctly.
5 Check if the brake stopping distance See section 7.8, Operational parameters
factor is set correctly. for brake stopping distance factor and
brake stopping distance limit.
6 Check the cable of the left handrail
speed sensor at terminal X1/9 of the
EMB 501.
7 Check whether the related LED on the
CPU board is flashing when the
escalator starts.
8 If the LED does not flash, access to the
left handrail monitoring device. NOTE: Replace the sensor if
– Check whether the distance between
necessary.
sensor and the measuring roller is
set correctly.
– Check whether the sensor can be
activated by a piece of metal (LED
flashes).

Diagnostic Guide
6.51 Fault code 61 - handrail speed monitor shutdown right (if equipped)
NOTE: The handrail speed monitor checks the speed of the handrail related to the speed
of the step band. if the difference between the left handrail and the step band exceeds -
15% for a duration of 15 seconds, the escalator stops and fault 61 is displayed.
NOTE: Handrail speed monitor is enabled / disabled by DIP switch 7. OFF means
enabled. lf the fault 61 is disabled in fault configuaration, it will shut down the escalator
with fault 46. ON means disabled. If the handrail speed monitor is disabled and there are
pulses at the input 6 of the borad, fault 61 will be displayed.
Mechanical check
Step Action Note

1 Check the handrail condition
(looseness, breakage, and correct NOTE: Replace the handrail or correct
tension).
2 Check that the handrail speed sensor

position is correct. NOTE: Adjust or replace the handrail
speed sensor if needed.
3 If fault message is not cleared, electrical

check is required.

Diagnostic Guide
Electrical check
Step Action Note

4 Check that the diameter and pulses / See parameters 64 and 65.
rotation of the handrail speed sensing
roller are set correctly.
5 Check that the brake stopping distance See section 7.8, Operational parameters
factor is set correctly. for brake stopping distance factor and
brake stopping distance limit.
6 Check that the cable of the left handrail
speed sensor at terminal X1/6 of the
EMB 501.
7 Check that the related LED on the CPU
board is flashing when the escalator
starts.
8 If the LED does not flash, access to the
left handrail monitoring device. NOTE: Replace the sensor if
– Check whether the distance between
necessary.
sensor and the measuring roller is
set correctly (distance: 1.0 ± 0.5
mm).
– Check whether the sensor can be
activated by a piece of metal (LED
flashes).

Diagnostic Guide
6.52 Fault code 64 - stopping distance too long
NOTE: When the escalator is stopped, the pulses from the speed sensor are counted in
the time period from the actuation of any stop until the standstill of the escalator. The
number of pulses multiplied by the stopping distance factor makes the stopping distance in
mm. When the calculated stopping distance exceeds the programmed limit, fault code 64
(64A) is displayed.
NOTE: For the correct calculation of the brake stopping distance, the correct stopping
distance factor must be set.
For more information on parameters, see section 7.7, Operational parameters.
Mechanical check
Step Action Note

1 Check the brake tension.
– Brake tension must be equal and NOTE: Adjust the brake tension if
correct on both sides.
needed.
2 Check the brake lining wearing

condition. NOTE: Replace brake lining if needed.

Diagnostic Guide
Electrical check
Step Action Note

3 Check if the stopping distance factor is
set correctly on EMB 501. NOTE: Stopping distance limit and
stopping distance factor are
operational parameters and can be
checked or modified in the according
menu by entering the menu system
using the 2-digit display and the keys
S1/S2 on the ECO main board 501.

Diagnostic Guide
6.53 Fault code 67 - brake wear monitor (motor 1 and motor 2)
The brake wear monitor located on the motor monitors the thickness of brake. The fault code
is displayed on EMB when the brake thickness is below default thickness.
Mechanical check
Step Action Note

1 Check that the fault code can be reset
when the brake handle is lifted manually,
and displayed again after the handle is
released. If not, remove and check the
brake monitors (left and right).
2 Check the status of brake wear monitor
actuator and brake thickness. NOTE: Replace the brake wear
monitor if needed.
3 Check the function again.
Electrical check
Step Action Note

4 Check the cable from the brake lift
monitor to:
– Terminal X1/35 on EMB board (motor
1)
– Terminal X1/25 on ESE2 board
(motor 2)
5 Check if the connector at the brake wear
monitor is connected correctly.

Diagnostic Guide
6.54 Fault code 68 - main brake lift monitor (motor 1 and 2)
The brake wear monitor is located on the motor, monitor the thickness of brake. The fault
code is displayed on EMB when the brake thickness is below default thickness.
Mechanical check
Step Action Note

1 Check that the fault code can be reset
when the brake handle is lifted manually,
and displayed again after the handle is
released.
2 Check that the brake clearance must be
correct. NOTE: Adjust the brake clearance if
needed.
3 Check the brake lining wearing condition

NOTE: Replace the brake lining if
needed.
4 Replace the brake wear monitor if

needed and check the function again.
Electrical check
Step Action Note

monitor to:
1)
(motor 2)
6 Check that the connector at the brake
wear monitor is connected correctly. NOTE: Replace the monitor if needed.
7 If the fault indication is not cleared,


Diagnostic Guide
6.55 Fault code 70 - additional brake lift monitor (motor 1 and motor 2)
The brake lift monitor is only active when escalator is running. When the brake lever is lifted,
the sensor must be energized. Purpose of the brake lift monitor is to prevent the motor from
running against the closed brake. This could happen when brake coil is not energized by the
corresponding contactor.
NOTE: EMB 501-B software (version 3.00 or higher) checks the electric and mechanical
functions of the brake even if escalator was stopped.
Mechanical check
Step Action Note

1 Check that the brake lift switch is
released when the brake handle is lifted NOTE: Adjust the switch if needed.
manually and is actuated after the
handle is released.

Diagnostic Guide
Electrical check
Step Action Note

monitor to:
1)
(motor 2)
3 Check that the related LED on relevant
boards when the connection is removed.
4 If the LED does not flash, move the
maintenance access just above the
drive station with access to the brake lift
monitor.
– Check whether the connector at the
brake lift monitor is connected
correctly.
– Check correct adjustment of the
monitor.
5 Lift brake manually and check if status of
LED for related terminal changes:
– If the brake is not lifted, the LED is
OFF (0 V at terminal).
If the brake is lifted, the LED is ON (24 V
at terminal).
6 Replace the monitor and check function
again.

Diagnostic Guide
6.56 Fault code 71, 73 – 80 - extended fault inputs on ECO safety extension board
NOTE: For fault codes 71 – 80 refer to inputs on ECO Safety Extension Board (ESE 501-
B). The ESE 501-B is used to extend the safety chain by additional safety switches.
Terminal assignments are variable. For details concerning the wiring refer to the circuit
diagram for a particular escalator.
Step Action Note

1 Check wiring and connections at the
related safety switch shown in the circuit
diagram.
2 Check that there is 24 VDC at the
corresponding terminal when switch is NOTE: For the detailed information of
not actuated.
the ESE board, see the electric
– If there is no voltage at the
corresponding terminal, check wiring. diagram.


Diagnostic Guide
6.57 Fault code 72 - middle emergency stop switch
Mechanical check
Step Action Note

1 Check switch for actuation.
display.
Electrical check
Step Action Note

middle emergency stop switch.
that there is 24 VDC at terminal EMB
5 If there is no voltage at terminal EMB
X1/17, check wiring.

Diagnostic Guide
6.58 Fault code 93 - communication fault, ESE
NOTE: For the data exchange between the 501 modules, a connection via the local
periphery bus is provided (CAN bus). Any interruption of the CAN bus wiring could cause a
communication fault.
Step Action Note

1 Check connections and wiring for CAN Example for wiring:
bus. – ESE / X1/37
– ESE / X1/36

Diagnostic Guide
6.59 Fault code 94 - communication fault, EIO
NOTE: For the data exchange between the 501 modules, a connection via the local
periphery bus is provided (CAN bus). Any interruption of the CAN bus wiring could cause a
communication fault.
Step Action Note

1 Check connections and wiring for CAN Example for wiring:
bus. EMB / X1/42 to EIO / X1/21
EMB / X1/43 to EIO / X1/22

Diagnostic Guide
6.60 Fault code 98 - input configuration fault
Step Action Note

1 Check and correct fault configuration Illogical configuration settings will cause
settings via ECO Programming System this fault.
(EPS).

Diagnostic Guide
6.61 Fault code 99 - power loss (when escalator is running)
NOTE: The voltage drop fault can only be detected while the escalator is running. The
drop is detected by a power failure device on the EMB 501 which is connected to 24 VAC
power supply. Fault 99 is displayed, when power supply resumes.
Electrical check
Step Action Note

1 Check the power input of EMB 501 at
terminals X1/46 and X1/47.
2 Check the customer’s power supply.
3 If the customer’s power supply is OK,
attempt to restart the escalator with the
key switch.

Diagnostic Guide
7 DISPLAY MODES - 2-DIGIT DISPLAY
The following describes display modes for the 2-digit display.

– Menu system overview
– Configuration overview for faults
– State messages
– Display menu
– Fault storage
– Fault configuration
– Operational parameters
7.1 Menu system overview
STATE MENU FAULT STORAGE

S1+S2 (2s) S1 S1
S2 S2
S1
FAULT CONFIGURATION
S1 S1 S1
S1
*S2
S2 S1
*S2
S1
*S2 S1
S1 S1=2s
*S2 S1 (STORE)
S1 S1 S1=2s (STORE)
S1
*S2 S1=2s (STORE)
S1
OPERATIONAL S1=2s (STORE)
S1
PARAMETERS S1=2s (STORE) *S2: Sel ect ion via s2
S1 S1
S2
S2 Modif ikat ion
via S2!
S1
S1=2s (STORE)
S1 S1
S707-033 (6/99)
2-digit display menus

Depending on fault configuration, the additional information is available by pressing push
button S1 (a, b, c and d appear).

Diagnostic Guide
7.2 Configuration overview for faults
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f a n ly
s
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O
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N
Blocking relay* 00 01 02
*Blocks new starting. Blocking is

carried out by the relays of the
Motor Speed Monitor safety circuit.
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ed
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fa isp
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D
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Display Mode** 00 01 02
**Is valid for all fault text displays
S708-088 (10/2001)

Diagnostic Guide
st 2
1
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er or
lt) or
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au at
(E ic
(F dic
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In
In
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Indicator relays*** 00 01 02
***Activation of the relays depend

on the adjustment in the menu
s
op
Display Mode
st
y
nc
ge
ts
er
ul
Em
Fa
o
N
Counter**** 00 01 02
****Faults will not be stored when

set to 00
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fa st
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Activ. Of Autom. 00 01 02
Restart Device
S708-089 (10/2001)

Diagnostic Guide
7.3 State messages
When power is switched on, one of the following state messages is displayed.
– Escalator stopped
– Continuous mode KCM
– Automatic mode KAM
– Passenger control K2D
– Stand-by operation KSB
– Inspection mode
When faults occur and the escalator is stopped, the state display changes to display the fault
message. The fault message appears for 0.5 second, then, the display turns dark for
1 second. In case another fault message occurs, this latest fault appears in the display for
0.5 second. The display then turns dark for 1 second. This cycle repeats as long as faults
exist.
Faults that do not stop the escalator are shown alternating with the state message (3 seconds
for the state message, and 1 second for the fault message).
– Faults that do not stop the escalator such as pre-warnings do not have a latch function.
Escalator stopped
This state message indicates the escalator is stopped with no fault and no
direction pre-selection.
S707-001 (6/99)
Continuous mode KCM

This state message indicates the escalator is running in the continuous
mode in the UP direction.
"u" digit is flashing in relation to the speed.
S707-002 (6/99)
This state message indicates the escalator is running continuously in the

DOWN direction.
"d" digit is flashing in relation to the speed.
S707-003 (6/99)
Automatic mode KAM

This state message indicates the escalator is preselected in the automatic
mode in the UP direction.
S707-004 (6/99)
This state message indicates the escalator is preselected continuously in

the DOWN direction.
S707-005 (6/99)
Passenger control K2D

Diagnostic Guide
This state message indicates the escalator is running in passenger control

and the escalator is stopped.

and the escalator is running in the UP direction.
S707-007 (6/99)

and the escalator is running in the DOWN direction.
S707-008 (6/99)
Stand-by operation KSB

This state message indicates the escalator is running in OkaVarioEnergy
OVE and the escalator is running in the UP direction.
S707-009 (6/99)
This state message indicates the escalator is running in OkaVarioEnergy

(OVE) and the escalator is running in the DOWN direction.
S707-010 (6/99)
Inspection mode
This state message indicates blind plug is disconnected (EN 115-1only).
S707-011 (6/99)
This state message indicates the escalator is running UP with the hand-held
pendan control.
S707-012 (6/99)
This state message indicates the escalator is running DOWN with the hand-
held pendan control.
S707-013 (6/99)

Diagnostic Guide
7.4 Display menu
The display menu is selected by using the push buttons located on the right and left side of
the display.
– Push buttons S1 and S2 are located under the display.
Step Action Note

1. To change from the state display to the
display menu, press push buttons S1
and S2 simultaneously for 2 seconds.
The first submenu (F.S.) appears.
2. To select other submenus, press push
button S2.
With each actuation of push button S2,
the display changes to the next
submenu in the following order: "F.S."
"FC." "O.P" "-.E."
3. To get more information at each
submenu, press push button S1.
4. To change from the display menu, to the
state display, press push button S2 until
submenu "-.E." (EXIT) appears. Then,
press push button S1.
NOTE: Arrangement for all submenus: when no push button is actuated for more than 3
minutes, the display automatically returns to the display menu (F.S. / FC. / O.P).

Diagnostic Guide
7.5 Fault storage
When the submenu fault storage is selected, the display shows "F.S." and both dots flash.
(pulse / pause = 0.5 s / 1 s).To view the latest (newest) fault, press push button S1 located on
right side of display.
– The dots stop flashing, but stay illuminated.
Step Action Note

Selecting a position number
1. Press and release push button S2 to
select a position number in ascending
order one step at a time. (Press and
release push button S2, and display
changes from F.S. to 0.1. Press and
release push button S2 again, and
display changes from 0.1. to 0.2.)
– Position 0.1. shows the latest
(newest) stored fault message.
Position 9.9. shows the oldest stored
fault message.
– When 99 faults have been stored and
a 100th appears, the 100th will be
stored as number 01 and fault
number 98 will be shifted to 99 (FIFO
- first-in-first-out).
2. Press and hold push button S2 and the
display changes as follows.
– The display changes up to number
0.9. in single steps. (0.7. > 0.8. >
0.9.)
– The display changes in steps by 10.
(0.9. > 1.0. > 2.0. > 3.0. . .)
– If actuated again, the display also
changes in single steps. (3.0. > 3.1. >
3.2. . . .)
Displaying stored fault associated with a position number

Diagnostic Guide
Step Action Note

3. To display the stored fault that is
associated with a position number,
press push button S1 when the desired
position number is displayed.
– The fault number associated with the
position number is shown in the
display, and the dots disappear on
the display.
Displaying stored faults in order
4. When stored faults are displayed, press
push button S2 to view stored faults in
order of storage.
Returning to position number selection
5. Press push button S1 to return to
position number selection display.
Returning to F.S. menu
6. Press push button S2 until "-.E." (EXIT)
appears.
7. Press push button S1.
Returning to state messages display
8. With F.S. displayed, press push button
S2 until "-.E." (EXIT) appears.
9. Press push button S1, and the display
returns to the state messages display. NOTE: In case no push button is
actuated within 10 seconds, the
display automatically returns to the
position 0.1.

Diagnostic Guide
7.6 Fault configuration
When the fault configuration menu is selected, the letters "FC." appear in the display and the
right dot flashes (pulse / pause = 1 s / 1 s).
Step Action Note

Changing to fault number submenu
– The fault number appears, and the dot
stops flashing, but stays illuminated.
Selecting the fault number
2. Press and release push button S2 to select
a fault number in ascending order one step
at a time. (FC. > 01., 01. > 02.) S707-018 (6/99)
3. Press and hold push button S2 and the Example: Fault number 01. appears.
display changes as follows. Right dot is illuminated, but does not
– The display changes up to number 09. in flash.
single steps.
– Then, the display changes in steps by 10
(07. > 08. > 09. > 10. > 20. > 30. . ..).
– If actuated again: (30. > 31. > 32. . . .).
Displaying the configuration for the selected fault number
The configuration for the selected fault
number appears without a dot. S707-023 (6/99)
5. Press push button S2 for the next

configuration (for the function: verify
"Selection of the fault no.").
Displaying the configuration setting
– The configuration of the fault number
appears without a dot. S707-024 (6/99)
or
S707-025 (6/99)
or
S707-026 (6/99)

Diagnostic Guide
Step Action Note

Changing the configuration
– The next configuration parameter
appears (01, 02, 03).
Quitting without storing the changed setting
8. Press push button S1
– The setting does not change, and the
display returns to the last configuration
menu point.
Storing changed setting
9. Press push button S1 until the display
flashes three times. The modified NOTE: The display flashes three
configuration is stored. This storage
times. Then, the display returns to
procedure is shown on the display in the
following manner. the last configuration menu
position.
Returning to fault number

10. Press push button S2 several times until "-
E" (EXIT) appears.
returns to fault number menu.
Returning to the FC. menu
12. Press push button S2 several times until "-
E" (EXIT) appears.
returns to "FC." menu.
Returning to the state messages display
14. With display at the "FC." menu, press push
button S2 several times until "-E" (EXIT)
appears.
actuated within a time period of 10
seconds, the display automatically
returns to the position 01.

Diagnostic Guide
7.7 Operational parameters
When the operational parameters menu is selected, the letters "O.P." appear in the display
and the left dot flashes (pulse / pause = 0.5 s / 1 s).
Step Action Note

Selecting operational parameters
1. Press push button S2 to select The following operational parameters can
operational parameters in ascending be selected.
order. – Star-delta starting
– When an operational parameter is – Brake stopping distance limit
selected, the dot stops flashing, but – Lubrication pause (time between
stays illuminated. pulses)
2. Press and release push button S2 to – Lubrication pulse (time the pulse will
select an operational parameter in be activated)
ascending order one step at a time. (O.P – ...
> 0.1, 0.1 > 0.2) – DEFAULT SETTING (Insert "77",
3. Press and hold push button S2 and the press push button S1 for 3 seconds,
display changes as follows. and set operational parameters to the
– The display changes up to number basic default production settings)
0.9 in single steps.
– Then, the display changes in steps WARNING: DEFAULT SETTING could
by 10 (0.7 > 0.8 > 0.9 > 1.0 > 2.0 >
change the required setting of
3.0...).
– If actuated again: (3.0 > 3.1 > 3.2 . . escalator controller. The escalator
.) circuit drawing shows the settings for
any special functions which deviate
from the default setting (standard
setting). Do not use this option.
Displaying setting
– The setting for the selected
operational parameter appears on
the display without the dot (dot does
not flash, and is not illuminated).
Example: operational parameter 0.1 >
setting 03 (03 means: 3 seconds for
star-delta starting time)
Changing settings

Diagnostic Guide
Step Action Note

5. Press and release push button S2 to
select an operational parameter in
ascending order one step at a time. (0.1
> 0.2 > 0.3 ...)
6. Press and hold push button S2 and the
display changes as follows.
– The display changes up to number
0.9 in single steps.
– Then, the display changes in steps
by 10 (07 > 08 > 09 > 10 > 20 > 30...)
– If actuated again: (30 > 31 > 32 . . .)
Quitting without storing the changed setting
7. Press push button S1
– The setting does not change, and the
display returns to the last operational
parameter.
Storing changed setting
8. Press push button S1 until the display
flashes three times. The operational NOTE: The display flashes three
parameter is stored. This storage
times. Then, the display returns to the
procedure is shown on the display in the
following manner. last operational parameter.
Returning to the O.P menu

9. Press push button S2 several times until
"-E" (EXIT) appears.
returns to "O.P" menu.
– The latest selected operational
parameter is displayed.
Returning to the state messages display
11. With display at the "O.P" menu, press
push button S2 several times until "-E"
(EXIT) appears.
actuated within a time period of 10
seconds, the display automatically
returns to the position 01.

Diagnostic Guide
Operational parameters (501-B)

Number Description Unit Range Default Format Remark
1 Basic initialization 77 Default 
configuration
78 Memory 
initialization
99 Controller 
initialization 
(= 77 + 78)
2 Time Hour 00 – 23 HH:MM:SS
3 Time Minute 00 – 59 HH:MM:SS
4 Time Second 00 – 59 HH:MM:SS
5 Date Day 01 – 31 DD-MM-
YYYY
6 Date Month 01 – 12 DD-MM-
YYYY
7 Date Year 00 – 99 DD-MM-
YYYY
8 Date Year 19 – 21 DD-MM-
YYYY
9 EN / ANSI  0 0 EN 115-1
selection 01 ANSI
10 Brake stopping 1 mm 01 – 99 05
distance factor 100
and 101
11 Brake stopping 0.01 mm 01 – 99 20
distance factor 10-1
and 10-2
distance limit 102
and 103
distance limit 100
and 101
14 Star-delta starting 1s 01– 99 03 XX
time
15 Star-delta switching 100 Hz 01 – 99 0
lower limit 102 and
103

Diagnostic Guide

lower limit 100 and
101
upper limit 102 and
103
0
upper limit 10 and
101
19 Lubrication pump Minute 00 – 59 0 MM:SS
on time minutes
20 Lubrication pump Second 00 – 59 0 MM:SS
on time seconds
21 Lubrication pump off Hour 00 – 23 0 HH:MM:SS Not available
time hours
22 Lubrication pump off Minute 00 – 59 10 HH:MM:SS
time minutes
23 Lubrication pump off Second 00 – 59 0 HH:MM:SS
time seconds
24 Language selection 00 – 99 0 0 = English
1 = German
2 = Programmable 
language
25 EMB-version info 00 – 99 Read only
high
26 EMB-version info 00 – 99 Read only
low
27
28
29 Normal running time 100 s 01 – 99 0
103 and 102
30 Normal running time 1 s 01 – 99 30
101 and 100
31 Opposite running 1s 01 – 99 10 XX
time
32 Normal running time 1 s 01 – 99 05 XX
with restart device

Diagnostic Guide

*33 Inverter on delay 1s 00 – 02 01 0 = Permanent
101 and 100 inverter driven
*
34 Inverter on delay 0.01 s 00 – 99 0
10-1 and 10-2
*
35 Inverter off delay 1s 00 – 02 0 0 = Permanent
101 and 100 inverter driven
*36 Inverter off delay 0.01 s 00 – 99 0
10-1 and 10-2
37 Stand-by running 1h 00 – 24 0 HH:MM 0 = Escalator does
time hours not stop in stand-by
38 Stand-by running 1 min 00 – 59 0 HH:MM mode
time minutes
39 Startup delay 101 1s 00 – 09 03
and 100
40 Startup delay 10-1 0.01 s 00 – 99 0
and 10-2
41 Second light beam 0 0 Second light beam
installed not installed
01 Second light beam
installed
42 Second light beam 0 0 Second light beam
alternative mode normal mode
01 Second beam DB
mode
43 Not used in R 2.0
44 Inverter 1s 00 – 99 01
deceleration time
101 and 100
45 Inverter 0.01 s 00 – 99 70
deceleration time
10-1 and 10-2
* These parameters are only available for bypass inverter.

Diagnostic Guide

46 Operation mode 0 0 Operation mode
selection selection at 
escalator
1 Operation mode 
selection at switch 
cabinet
2 Operation mode 
selection at switch 
cabinet + 
activation of restart
device
47 Input configuration 0 0 Default input 
configuration
1 User input 
configuration
48 Second brake 1s 00 – 99 01
minimum hold time
100 and 101
49 Second Brake 0.01 s 00 – 99 50
minimum hold time
10-1 and 10-2
50
51
52
53 Buzzer control 0 0 No buzzer
1 Buzzer on emer-
gency stop
2 Buzzer on 
escalator start
3 Buzzer on emer-
gency stop and
escalator start
4 Buzzer on 
escalator start
(manually activated)
5 Buzzer on emer-
gency stop and
escalator start
(manually activated)

Diagnostic Guide

54 Buzzer delay on 1s 00 – 99 03
emergency stop
55 Buzzer delay on 1s 00 – 99 03
escalator start
56
57 Start delay 1s 00 – 05 0 Delayed start with
acoustical signal 
(Country / region 
package Taiwan)
58
59 Stop by key switch 0 0 Off
1 On
60 Application 0 1 Mode selection
through EIO
1 Star-delta 
continuous (KCM)
2 Stand-by operation
(KSB)
3 Automatic mode
(KAM)
4 Stand-by operation
61
62
63
64 Handrail speed  1 mm 00 – 99 60
monitor: diameter of
the roller
65 Handrail speed  00 – 99 06
monitor: pulses per
revolution of roller
66
67
68
69
70 Communication 00 – 99 01
address
71 KoneXion port 0 01 KoneXion off
selection 01 KoneXion on port 1
(RS232)
02 KoneXion on port 2
(RS422)

Diagnostic Guide

72 Serial port 1 baud 0 06 110 baud
rate 01 150 baud
02 300 baud
03 600 baud
04 1200 baud
05 2400 baud
06 4800 baud
07 9600 baud
73 Serial port 1 RS485 0 0 None
control (valid only 01 DTR
for port 1) 02 RTS
03 DTR inverted
04 RTS inverted

Diagnostic Guide
7.8 Operational parameters for brake stopping distance factor and brake stopping
distance limit
To determine the brake stopping distance, the number of pulses from the speed sensor
between the stop instruction (actuation of the stop button, the emergency stop, or any of the
safety devices) and the standstill are counted. The initial signal for counting is the changing of
the run / stop signal at X1/3. The number obtained is then multiplied by a factor (brake
stopping distance factor) that represents the linear movement of the step band (in mm)
between two sensor pulses. The result of the calculation is the actual brake stopping distance
(in mm) that is compared to the preset brake stopping distance limit. If the actual brake
stopping distance exceeds the preset limit, fault number 64 appears in the display.
The brake stopping distance factor depends on the transmission of the gear but is simply
calculated by the relation of the escalator speed, motor speed and the number of speed
pulses provided for each revolution of the motor. The brake stopping distance factors for the
standard escalator speeds are shown in the table "brake stopping distance factors".
Operational parameter setting for brake stopping distance factor
The calculated factor is split into two values as shown in the following example for a motor
with 50 Hz and 960 rpm:
– Operational parameter 10: 05
The calculation formula of brake stopping distance factor is:
[escalator speed × 1000] × 60 / [motor rated rotation speed (rpm) × pulses per revolution of
motor]
Operational parameter setting for brake stopping distance limit
The brake stopping distance limit is split into two values (as shown in the following example
for 350 mm):
Brake stopping distance factors

Escalator speed (m/s) Pulses per revolution of Motor Brake stopping
Nominal value Motor / rpm distance factor
50 Hz
0.5 960 6 05.21
60 Hz
0.48 1152 6 04.17
NOTE: For values of escalator speed, see the main board. For values of motor
parameters, see the motor nameplate.

Diagnostic Guide
8 BRAKE MODULE
8.1 ECO brake module (EBM) 501-B (A85)
The following describes the ECO brake module (EBM) 501-B.

– EBM 501-B description of operation
– EBM 501-B layout and connectors
– EBM 501-B LED arrangement
– EBM 501-B terminal assignments
NOTE: The EBM 501-B is used when a second brake (auxiliary brake) is equipped.
8.1.1 EBM 501-B description of operation
At normal operation, the actuation of the brake is dependent on the run/stop signal. After a stop signal,
the brake is switched off after the adjusted delay-time is reached. The delay-time is adjustable with a
potentiometer on the brake module.
– At inspection mode and when the stop button on the inspection cable is released, the brake is
continuously open and the main brake stays closed.
– In case of motor speed monitor failure the brake is switched off immediately.
– In case of power failure the brake is switched off - delayed by means of an external capacitor.
– If the main switch is switched off, the brake is switched on for a short term and the capacitor is
discharged.

Diagnostic Guide
8.1.2 EBM 501-B layout and connectors
X1
L
+
e+
-
e-
N
C”
C/N”
citor
AC /
citor
AC /
Brak
Brak
“Path
“Path
Capa
230V
Capa
230V
S708-095 (2003-11)

Diagnostic Guide
8.1.3 EBM 501-B LED arrangement
8.1.4 EBM 501-B terminal assignments
EMB 501-B terminal assignments

Terminal No. Function Description Voltage level
1 Input Ub / + 24 V 24 VDC
2 Input Ub / GND GND

Diagnostic Guide

3 Input Fault Speed Monitor,24 V (0 V = ok) 24 VDC
4 Input Esc. Run / Stop (0 V / 24 V)
5 Input Internal Jumper from X1/4
6 Input Normal Run 24 V / Service 0 V
7 Input Internal Jumper from X1/6
8 Input Capacitor - (approximately 290 290 VDC
VDC)
9 Input Capacitor + (approximately 290 290 VDC
VDC)
10 Output Brake - (207 VDC) 207 VDC
11 Output Brake + (207 VDC) 207 VDC
12 Input Path C 230 VAC
13 Input Path C / N N (230 VAC)
14 Input L (230 VAC) Power supply Brake 230 VAC
15 Input N (230 VAC) Power supply Brake N (230 VAC)
8.2 Auxiliary brake module (V12) 501-B
The following describes the auxiliary brake module (V12) 501-B:

– V12 501-B description of operation
– V12 501-B layout and connectors
– V12 501-B terminal assignments
8.2.1 V12 501-B description of operation
In normal operation, the actuation of the brake is dependent on the run / stop signal. After a stop
signal, the brake is switched off after the adjusted delay time is reached. The delay time is adjustable
with a potentiometer on the brake module.
– At inspection mode and when the stop button on the inspection cable is released, the second brake
remains open.
– In case of motor speed monitor failure and drive chain monitor failure, the brake is switched off
immediately.
– In case of power failure, the brake is switched off - delayed by an external capacitor.
– If the main switch is switched off, the brake is switched on for a short term and the capacitor is
discharged.

Diagnostic Guide
8.2.2 V12 501-B layout and connecotrs
The auxiliary brake module V12 is used when a second brake is specified.
C o n t r o l b o a r d m o d u le
2
230VAC
3
5
Monitoring contacts
6
7
External solenoid
8
P o w e r s u p p ly m o d u le
as5101210b
8.2.3 V12 501-B terminal assignments

2 Input External 220 VAC / L power supply 230 VAC
3 Input External 220 VAC / N power supply 230 VAC
5 Input Monitoring contact 24 VDC
6 Input Monitoring contact 24 VDC
7 Output External solenoida) 200 VDC / 6 VDC +
8 Output External solenoida) 200 VDC / 6 VDC -
a) After one second, 200 V high voltage is converted into low voltage 6 V.

Diagnostic Guide
9 ECO SAFETY EXTENSION BOARD (ESE) 501-B
The ESE 501-B is used when the electric safety chain must be extended past the standard
safety devices.
9.1 ECO safety extension board (ESE 1) 501-B in lower pit (if decentralized)
The following describes the ECO safety extension board (ESE 1) 501-B.
– ESE 1 board layout and connectors
– ESE 1 board LED arrangement
– ESE 1 board terminal assignments
9.1.1 ESE 1 board layout and connectors
DIP switch setting

Switch 1 2 3 4
ESE 1 OFF OFF OFF OFF

Diagnostic Guide

Diagnostic Guide
9.1.2 ESE 1 board LED arrangement
S708-098 (2003-11)

Diagnostic Guide
9.1.3 ESE 1 board terminal assignments
ESE 1 board terminal arrangements

Terminal Function Description Voltage level
number
1 Output Output to X1/12 (to next 24 VDC
module)
2 Input Fault input*
11 Input Fault Input
15 Input Fault input* 24 VDC
18 Input Power supply electric safety
chain
(from previous module)
19 Input Signal missing step device
lower
20 Input GND
21 Input 24 V
22 Input Signal missing step device 24 VDC
upper
23 Input GND
24 Input 24 V
25 Input Signal handrail speed left 24 VDC
26 Input GND
27 Input 24 V
28 Input Signal handrail speed right 24 VDC
29 Input GND
30 Input 24 V
31 Input Power supply 24 VAC (N) 24 VAC
32 Input Power supply 24 VAC (L) 24 VAC

Diagnostic Guide
ESE 1 board terminal arrangements

number
33 Input Protection earth
34 Input Power supply 24 VDC (+) 24 VDC
35 Input Power supply 24 VDC (-)
36 Bus CAN A
37 Bus CAN B
38 Bus CAN A
39 Bus CAN B
9.2 ECO safety extension board (ESE 2) 501-B in upper pit
The following describes the ECO safety extension board (ESE 2) 501-B.
– ESE 2 board layout and connectors
– ESE 2 board LED arrangement
– ESE 2 board terminal assignments
9.2.1 ESE 2 board layout and connectors
DIP switch setting

Switch 1 2 3 4
ESE 2 ON OFF OFF OFF

Diagnostic Guide

Diagnostic Guide
9.2.2 ESE 2 board LED arrangements

Diagnostic Guide
9.2.3 ESE 2 board terminal assignment
ESE 2 board terminal assignments

number
1 Output Output to X1/12 (to next module) 24 VDC
5 Input Top step upthrust monitor
7 Input Second handrail inverter fault
8 Input Q19 switch for second handrail drive
10 Input Bottom step upthrust monitor
11 Input Bottom skirt panel monitor
12 Input Incline skirt panel monitor
13 Input Top skirt panel monitor
15 Input Fault input* 24 VDC
18 Input Power supply electric safety chain
(from previous module)
19 Input Signal Missing step device lower
20 Input GND
21 Input 24 V
22 Input Signal Missing step device upper 24 VDC
23 Input GND
24 Input 24 V
25 Input Motor 2 brake lift monitor / motor 2 24 VDC
brake wear monitor
26 Input GND
27 Input 24 V
28 Input Water level monitor 24 VDC
29 Input GND
30 Input 24 V
33 Input Protection earth
34 Input Power supply 24 VDC (+) 24 VDC
35 Input Power supply 24 VDC (-)

Diagnostic Guide
ESE 2 board terminal assignments

number
36 Bus CAN A
37 Bus CAN B
38 Bus CAN A
39 Bus CAN B

Diagnostic Guide
10 ECO INFO DISPLAY (EGD) 501-B
EGD 501-B connections

– +24 VDC (1)
– GND- (2)
– CAN+ (3)
– CAN- (4)

Diagnostic Guide
Pos1 Pos3
Pos2 Pos4
as5101210a
– Default setting adress 0
– Address decoding via X7
Function Pos1 Pos2 Pos3 Pos4 Address

EGD (1st) OFF OFF OFF OFF 0
EGD (2nd) ON OFF OFF OFF 1
EGD (3rd) OFF ON OFF OFF 2
EGD (4th) ON ON OFF OFF 3
EFP OFF OFF ON OFF 4
Not
Activated activated
ON OFF
as5101210b
– Termination resistor CAN-BUS via X8
Function Position
Termination resistor activated (default) ON
Termination resistor not activated OFF

Diagnostic Guide
11 ECO INPUT / OUTPUT (EIO) 501-B
The EIO 501-B contains the ECO option board with input / output software. The EIO 501-B
contains programmable inputs for such options as brake lift monitor, and other control
functions (options). Terminals from 2-20 are programmable with EPS (electronic
programming system).
11.1 ECO input / output (EIO 1) 501-B in lower pit
The following describes the ECO input / output (EIO 1) 501-B.

– EIO 1 layout and connections
– EIO 1 terminal assignments
11.1.1 EIO 1 layout and connections
DIP switch setting

Switch 1 2 3 4
EIO 1 ON OFF OFF OFF

Diagnostic Guide

Diagnostic Guide
11.1.2 EIO 1 terminal assignments
EIO 1 terminal assignments

number
1 Option for 0 – 10 V
2 Input Light beam lower 12 – 24 V
Light beam user control mode, lower (second light
3 Input 12 – 24 V
beam)
4 Input Direction preselection UP (key switch signal) 12 – 24 V
5 Input Direction preselection DOWN (key switch signal) 12 – 24 V
6 Input Continuous operation ON (KCM) 12 – 24 V
7 Input Automatic mode ON (on demand starting) (KAM) 12 – 24 V
8 Input Stand-by speed ON (KSB) (KST) 12 – 24 V
9 Input User control mode ON (K2D) 12 – 24 V
10 Input Service stop 12 – 24 V
11 Input Operation ON 12 – 24 V
12 Input Operation OFF 12 – 24 V
13 Input Reset 12 – 24 V
14 Input Inspection 12 – 24 V
15 Input No function
17 Input Water level monitor 12 – 24 V
21 Bus CAN B
22 Bus CAN A
23 Bus CAN B
24 Bus CAN A
25 No function 0 – 10V
26 No function GND
27 Output Traffic light red, lower
28 Output Traffic light green, lower
29 Output No function
31 Output Traffic light user control mode
32 Output Traffic light user control mode, "WAIT" flashing
33 Output Preselection UP

Diagnostic Guide
34 Output Preselection DOWN

35 Output Continuous operation (KCM)
36 Output Automatic mode (on demand starting) (KAM)
37 Output Stand-by speed (KSB) (KST)
38 output User control mode (K2D)
41 Input Potential earth (PE)
42 Input Power supply 24 VDC (+) 24 V
43 Input Power supply 24 VDC (-) GND 24 V

Terminal Function Description Relay contact
number
44a/44b Output Ready to start Normally open
45a/45b Output Inspection Normally open
46a/46b Output Buzzer Normally open
47a/47b Output Fault Normally open
48a/48b Output Emergency stop Normally open
49a/49b Output No function Normally open
52a/52b Output Fault Normally open
53a/53b Output Emergency stop Normally open
54a/54b Output Lubrication Normally open

Diagnostic Guide
11.2 ECO input / output (EIO 3) 501-B in upper pit
The following describes the ECO Input/Output (EIO 3) 501-B.

DIP switch setting

Switch 1 2 3 4
EIO 3 ON ON OFF OFF

Diagnostic Guide

Diagnostic Guide

number
1 Option for 0 – 10 V
2 Input Light beam upper 12 – 24 V
3 Input Light beam user control mode, upper (second 12 – 24 V
light beam)
4 Input Direction preselection UP (key switch signal) 12 – 24 V
5 Input Direction preselection DOWN (key switch 12 – 24 V
signal)
7 Input Automatic mode ON (on demand starting) 12 – 24 V
(KAM)
13 Input Reset 12 – 24 V
14 Input Inspection 12 – 24 V
15 Input Gear box oil level 12 – 24 V
16 Input Chip control 1
17 Input Motor 1 brake lift monitor (decentralized 12 – 24 V
system)
18 Input Motor 2 brake lift monitor / motor 2 brake wear 12 – 24 V
monitor
19 Input Motor 1 brake wear monitor (Pre-Warning) 12 – 24 V
20 Input Motor 2 brake wear monitor (Pre-Warning) 12 – 24 V
21 Bus CAN B
22 Bus CAN A
23 Bus CAN B
24 Bus CAN A
25 No function 0 – 10 V
26 No function GND
29 Output Traffic light red, upper
30 Output Traffic light green, upper

Diagnostic Guide

number
31 Output Traffic light user control mode
33 Output Preselection UP
34 Output Preselection DOWN
36 Output Automatic mode (on demand starting) (KAM)
37 Output Stand-by speed (KSB) (KST)
38 Output User control mode (K2D)

number
44a / 44b Output Ready to start Normally open
45a / 45b Output Inspection Normally open
46a / 46b Output Buzzer Normally open
47a / 47b Output Fault Normally open
48a / 48b Output Emergency stop Normally open
49a / 49b Output No function Normally open
52a / 52b Output Fault Normally open
53a / 53b Output Emergency stop Normally open
54a / 54b Output Lubrication Normally open

Diagnostic Guide
11.3 ECO input / output (EIO 4) 501-B in control cabinet
The following describes the ECO input / output (EIO 4) 501-B.

DIP switch setting

Switch 1 2 3 4
EIO 4 OFF OFF ON OFF

Diagnostic Guide

Diagnostic Guide

Terminal Function Description Voltage
number level
1 Input Frequency motor speed (option for 0 – 10 V)
2 Input Light beam user control mode, lower 12 – 24 V
(second light beam) (K2D) (KAM)
3 Input Light beam user control mode, upper 12 – 24 V
(second light beam) (K2D) (KAM)
4 Input Gear box oil level monitor 12 – 24 V
5 Input Fire switch / smoke detector 12 – 24 V
7 Input Automatic mode ON (on demand starting) (KAM) 12 – 24 V
13 Input Inverter operation (KCM) (KAM) (K2D) 12 – 24 V
14 Input Signal when frequency < 8 Hz 12 – 24 V
15 Input Activation of ramp monitor (dynamic brake) 12 – 24 V
16 Input Automatic lubrication oil level monitor
17 Input Motor 1 brake 2 lift monitor 12 – 24 V
18 Input Motor 2 brake 2 lift monitor 12 – 24 V
19 Input Motor 1 brake wear monitor (Pre-warning) 12 – 24 V
20 Input Motor 2 brake wear monitor (Pre-warning) 12 – 24 V
21 Bus CAN B
22 Bus CAN A
23 Bus CAN B
24 Bus CAN A
25 No function 0 – 10 V
26 No function GND
27 Output Traffic light red, lower
28 Output Traffic light green, lower
29 Output Traffic light red, upper
30 Output Traffic light green, upper
31 Output Traffic light user control mode (K2D)

Diagnostic Guide

Terminal Function Description Voltage
number level
(K2D)
33 Output Smart star-delta
34 Output Direction down
36 Output Automatic mode (KAM)
37 Output Stand-by speed (KSB) (KST) (KIB)
38 Output User control mode (K2D)
EIO 4 TERMINAL ASSIGNMENTS

number
44a / 44b Output Ready to start Normally open
45a / 45b Output Inspection mode Normally open
46a / 46b Output Buzzer Normally open
47a / 47b Output Start-up bypass (4s) Normally open
48a / 48b Output Restart of automatic restart device Normally open
49a / 49b Output Alarm for wrong direction (lower) Normally open
50a / 50b Output Alarm for wrong direction (upper) Normally open
51a / 51b Output Fire / smoke alarm Normally open
Switch-over from stand-by to nominal
52a / 52b Output Normally open
speed (KSB) (KST) (KIB)
53a / 53b Output Relay safety circuit K73 (dynamic brake) Normally open
54a / 54b Output End of running time of stand-by (v = 0) Normally open

Diagnostic Guide
12 CAN BUS
A terminating resistor is needed when a display is not available. Use a 120 ohms 1/4 watt
resistor if a termination resistor is needed.

Diagnostic Guide
13 RELATED DOCUMENTS
Readers of this document must also take note of the following documentation:
– AS-51.01.210: 501-B diagnostic guide (ECO3000)
– AS-51.01.220: 501-B diagnostic guide (ECO3000 ANSI)
– AS-51.05.001: 501-B diagnostic guide (TravelMaster™ 110)
– KM3711837: Delivery specification EMB 501-B

Diagnostic Guide
14 APPROVALS AND VERSION HISTORY
Compiled by: PIA Technical Writer / Lu Liang

Checked by: Escalator Maintenance Specialist / Ye Zu Ling
PCM Escalator Electrical Electrical Engineer / Liu Juan Zhi
PCM Escalator Electrical Assistant Manager / Jin An Quan, Jim
Approved by: Maintenance Method Director / Werner Ettrich
Translation approved by:
Issue Date Description of Change Ref CR Approved by

- 2011-01-06 First issue Valliovuo Seppo
-.2 2011-06-09 Added fault code 72:middle CR-016164 Valliovuo Seppo
emergency stop; Changed the CR-017213
teminal of fault code 20 to ESE X1/
12; Changed fault code 26 auxiliary
brake monitor to isolation monitor.
Added ECO front display 501-B
picture and setting table. Added
section “Feedback”.
A 2013-01-14 Updated the document according to CR-020377 Werner Ettrich
some feedbacks. Added the auxiliary
brake module V12.
B 2013-08-12 Updated the data in section 10.3.2. CR-021080 Werner Ettrich
Added the fault code 39.
C 2014-07-07 Updated for Release 14.1. CR-027137 Werner Ettrich

Diagnostic Guide
15 FEEDBACK
Click one of the star buttons in the PDF version to rate the document and report errors or
suggest improvements. This opens your default e-mail client. Users of printed documents can
send feedback directly to ktd@kone.com.
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Good
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Acceptable
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Diagnostic Guide
KONE Corporation
KONE Technical Documentation
P.O. Box 677 F
FI-05801 Hyvinkää, Finland
ktd@kone.com


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Control System 501-B Upgrade

ESCALATOR CONTROL SYSTEM 501-B FOR KONE

© 2013 KONE Corporation

All rights reserved.

© 2013 KONE Corporation 1 (168) AS-51.05.004

© 2013 KONE Corporation 2 (168) AS-51.05.004

6.11 Fault code 10 - step band lock device (if equipped) . . . . . . . . . . . . . . . . . . . . . . . . . 57

© 2013 KONE Corporation 3 (168) AS-51.05.004

© 2013 KONE Corporation 4 (168) AS-51.05.004

11.2 ECO input / output (EIO 3) 501-B in upper pit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

© 2013 KONE Corporation 5 (168) AS-51.05.004

1.1 501-B modules

Module name Part number Hardware Software (SW) Remarks

DIP switch setting for ESE and EIO:

DIP switch setting

© 2013 KONE Corporation 6 (168) AS-51.05.004

• DIP switch setting for EIO

DIP switch setting

© 2013 KONE Corporation 7 (168) AS-51.05.004

1.2 Diagnostic procedures

Comb plate impact device tripped

© 2013 KONE Corporation 8 (168) AS-51.05.004

1.3 List and definition of functions / operational modes of KONE escalators

Function / New Components Useful

© 2013 KONE Corporation 9 (168) AS-51.05.004

1.4 Description of operation for start control and monitoring

This section describes operation of start control and monitoring items.

1.4.1 Description of operation for start control

Step Action Note

Starting in down direction

Step Process Note

© 2013 KONE Corporation 10 (168) AS-51.05.004

1.4.2 Description of operation for monitoring items

Monitoring of X1/2, X1/3 and X1/4

1.5 Fault finding procedure

1.6 Customer experience

© 2013 KONE Corporation 11 (168) AS-51.05.004

© 2013 KONE Corporation 12 (168) AS-51.05.004

Do not work on equipment unless you understand how that equip-

Always clean-up any excess oil, and dispose of properly.

Avoid sharp hazards when handling materials.

Use proper safety equipment when welding, cutting, grinding and

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Use extreme caution when welding in truss. Take precautions to pre-

Check that there is adequate lighting in the work space.

If unit is equipped with a hand-held pendant control, the hand-held

3.1 Take 5 (five steps to ensure electrical safety)

3.1.1 Disconnecting power supply completely

© 2013 KONE Corporation 14 (168) AS-51.05.004

3.1.2 Secure against re-connection

Main switch Car light

3.1.3 Verifying that the installation is de-energized

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3.1.4 Checking the requirements for earthing in special circumstances

1. Emergency back up supplies (in the event of main power failure)

3.1.5 Providing protection against adjacent live parts

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3.1.6 Additional information

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4 ECO MAIN BOARD (EMB) 501-B

This section describes the the followings:

4.1 EMB 501-B block diagram

© 2013 KONE Corporation 19 (168) AS-51.05.004