Distribution Business Unit Dealership Branch : Jamshedpur - Garuda

Cummins Field Service Report Power Private Limited

GARUDA POWER PRIVATE LIMITED Single Point Contact No.:
Customer care email ID :

Service Order Type : AMC Sub Type : PM Service Order Number : FSR No : FSR-SA-4337319 Date : 19-04-2024
Service SON-GP-JS-2425-00143
Customer Name : FLEETGUARD Contact Person Name : Designation : Maintenance Contact No : 7481845459
FILTERS PRIVATE LTD.
Customer Address : PLOT NO.A-3 & A-4 IN Email Id : Email Id 2 :

ESN : 90937267 Gen/Equp Model : Alternator Sr. No : Equp Sr. No : NA Current Hours : Cumulative Hours : Component Hours :
PI144G1 4038.00 4038.00 0.00
Engine Model : OEM : Pawarika Avg. Monthly Running Hrs : Last B Check done at Hrs & Date :01-02-2024 07:17:00 AM
0.00 Last D Check done at Hrs & Date :
Air Cleaner element replaced Hrs & Date:
kVA Rating : 62.5 Branch Code : Employee Number : Battery replaced Date :
Coolant replaced Date :01-02-2024
Digital Failure Code : 00 Brand and Grade of Lube Oil used : VCL15w40 Type of Coolant Used : EG 50 50
Battery Make : Exide
Model : 12 v
Battery Sr No. : A3G1D0210007
DG Set : Manual Controller Type : PS0500 Coolant Concentration Level :

Engine Performance Parameters Service Request Details

Low Idle RPM 0 RPM Low Idle Pressure 0.00 kPa Response to Service Request Date/Time
High idle RPM 1500 RPM High Idle pressure 5.30 kPa Failure Date 19-04-2024 9:26:00 AM
Full Load RPM 1500 RPM Full Load pressure 5.20 kPa Failure Reported on 19-04-2024 9:27:54 AM
Coolant Temp Lube Oil Temp
65.00 70.00 Customer Requested on 19-4-2024 12:51:39 PM
(Degree/C) (Degree/C)
Cranking Voltage 10 Volts Attended on 19-4-2024 12:43:21 PM
Parameters for Generator Set Parameters for Other applications Diagnosis Completed on 19-04-2024
Frequency Drilling Speed
Voltage(AC) 415 Volts 50.00 hz 0.00 RPM Required Material Received on 19-04-2024
(HZ) (Rpm)
Current Gear Speed
11.00 amp Load(KW) 0 kW 0.00 RPM Actual Resolution Date 19-4-2024 12:51:39 PM
(Ac/Ampere) (Rpm)
Stray Ripple
Voltage(DC 0.010 Voltage (AC 0.000 Power Factor 0.80
volts) volts)
Customer Complaint : AMC visit

Inspection/Observation and Work Done in Brief : AMC visit done as per sedule

Problem Resolution/Solution : Attended the engine site for AMC visit as per sedule, Checked lube oil level found up to H mark , checked coolant level found ok,
checked all electrical connection point and their tightness found ok, check condition of fan belt and radiator condition externally ok,checked all mounting bolts and
clamps tightness found ok after all necessary inspection started the engine, all parameters are within limits.

Recommendation/Suggestion :Check lube oil level and coolant level before starting the engine.

Customer Observation Date : 19-04-2024

Problem Status : Closed Responsibility (If Status is Open) :

Customer's Remarks: Customer Experience :Satisfied

Service Representative's Name : VISHWAJEET AICH Customer Representative's Name: Sauvik kumar
Cummin's ID No: 1410270PM Service Rep Signature and Date : 19-04-2024 Customer Signature and Date : 19-04-2024
12:56:23 PM 12:55:55 PM
Promotion ID No: 1410270
 B/ C / D Check Level Leakage Condition Check/Adjust Condition-Clean Alternator
Fuel Filters Checked OK Enginee Oil Checked OK Battery Checked OK Radiator/H E Check Blow Clean
LO Filter Checked OK Coolant Checked OK Charger Checked OK Canopy/Base Check AVR/RRA
Coolant Filter Checked OK fuel Checked OK Starter Checked OK BreatherHose Check IR
Coolant Checked OK Air Intake Checked OK Acurator Checked OK Aircleaner Check Greasing
Lub Oil Checked OK Exhaust Checked OK Sensors/Trans Checked Fan Drive Check Panel
Air Filter Checked OK Hoses Checked OK Harness Checked OK Belts Check Earthing
Air Filter Checked OK Hoses Checked OK Harness Checked OK Belts Check Earthing
Val-Inj Se Checked OK Gaskets Checked OK AVR Checked OK Tensioner Check Cables
Fuel Pump Checked OK Seal Checked OK Controller Checked OK Turbo- Check Breaker
Emergency
Injector Checked OK Clamps Checked OK Checked OK Mountings- Check
Stop
Escalation Matrix
Dealership: Cummins:
*Designation Contact No. Function Designation: Contact No.
Customer Support
Customer Support
Customer Support
Customer Support
I AM CUMMINS , YOU CAN DEPEND ON ME. Our Goal : Zero Engine Down