Resume Details

Nguyen Thi Thu Hien

22 February 1984
Local Vietnamese, Female
Phone: 0772021984
Email: hiennguyen.mc84@gmail.com

Total Years of Experience 11 years

Current Job Level Assistant Executive Housekeeping

Career Objective

To enter into a professional and international working environment

with new challenges and to dedicate all my abilities, to the
development and prosperity of the organization. To work in a
dynamic environment this encourages creativeness of the staff.

WORK EXPERIENCE

 05/2022 – 04/2024
1. Sale staff for imported Wine Company Nier Fine Wine. The main job is to meet Customers
to introduce the company’s wine products and sell them.
2. Cleaning supervisor for Novacares company at My Dinh Pearl and Artemis building.
Divide working shifts and assign daily tasks to the building janitor:
- Implement cleaning plans for lobby areas, hallways, offices, toilets,... according to assigned
schedules.
- Supervise the working process of employees, ensuring that stairs, hallways, halls, dining
areas, office blocks, gardens... always meet hygiene standards.
- Follow up and fulfill special requests from customers.
- Management of public sector assets.
- Regularly inspect and monitor assets in public areas of the building.
- Timely detect damage, damage, loss and quickly report to superiors for handling.
- Management of equipment, tools, and chemicals.
- Make a list of new purchases of equipment, tools, chemicals and submit to superiors for
approval.
- Training and evaluating employees.
- Conduct standard working process training for new employees.

 05/2014 – 04/2022 _ Assistant Executive Housekeeper in Mercure Ha Noi La Gare

Main task
- Assist Executive Housekeeper in managing efficiently the housekeeping department to
ensure that facilities and public areas are well maintained at all.
- Responsible for the operation of the Housekeeping Department.
- Train, supervise, evaluate and discipline Housekeeping staff.
- Prepare daily work for staff and follow up on the completion of tasks.
- Supervise laundry service on behalf of guest in the hotel.
- Prepare daily, weekly, monthly, and yearly cleaning schedules for respective items.
- Prepare monthly departmental reports including completed and outstanding.
- Effective inventory control and associated budgeting duties.
- Regularly inspect all areas of the building, interior, and exterior.
- Satisfy tenant requirements quickly, efficiently, and courteously.
- Create and maintain a schedule to provide good service to meet tenants demands.
- Reasonably cooperate with and assist all staff in all problems with may occur.

 02/2017 – 2019 _ Floor Supervisor in JW Marriott Hanoi.

Main task
- Supervise the implementation of housekeeping standards and procedures in relation to:
Bedroom service, Bathroom service, Bathroom service, Valet service, Cleaning service
- Open and close the shift and ensure effective shift hand over.
- Distribution and collection of keys.
- Solve employee grievances.
- Perform Room inspections.
- Prioritise arrival rooms.
- Liaise with Front Office for guest and hotel requirements.
- Manage all special requests made by guests.
- Ensure consistency within the department.
- Ensure you have complete knowledge of room types, layouts and facilities.
- Manage storage areas.
- Conducts shift briefings to ensure hotel activities and operational requirements are known.
- Is prepared to implement assigned tasks during emergencies such as fires, power failures and
bomb threats.
- Conduct on the job training in accordance with the departmental standards and procedures
and maintains a record of progress for each staff member.
- Recycles where-ever possible and enforces cost saving measures to staff.

 From 2011 – 2016 _ Room Attendant at Sofitel legend Metropole Hanoi and the JW
Marriott Hanoi
Main task
- Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to
set standards and procedures
- Follows the I-Clean process.
- Ensures guest services specified by superiors and guests requests are promptly and
courteously met.
- Reports damage or malfunction in hotel rooms to superior.
- Maintains equipment in proper state of cleanliness and repair.
- Reports and submits lost and found articles to superior immediately.
- Report guest complaints to superior immediately.
- Records room status in allocated section accurately.
- Complies with hotel’s health, safety and hygiene policy.
- Adheres to personal grooming and hygiene standards.
- Attends meetings and training sessions as required.
Education
Graduate intermediate Commercial and Tourism school
Join in all traning IHG traning couse:
ADDP,Be my guest,make it happen………..

REFERENCES
 Mrs: Pham Thi Nam – Executive housekeeper at Mercure Ha Noi La gare
Phone: +84 0988881000
 Mrs: Pham Thuy Linh- Human Resource Manager
Phone: +84 0949141287