FORM 4.

1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or information
which is essential in planning training sessions. Please check the appropriate box of your answer
to the questions below.

BASIC COMPETENCIES
Can I....? YES NO

1. Participate in workplace communication

1.1 Obtain and convey workplace information?



1.2 Complete relevant work related documents?

1.3 Participate in workplace meeting and discussion?

2. Work in a team environment

1.1 Describe and identify team role and responsibility in a team?


2.2 Describe work as a team member?

2. Practice career professionalism

3.1 Integrate personal objectives with organizational goals?


3.2 Set and meet work priorities?

3.3 Maintain professional growth and development?

3. Practice occupational health and safety

4.1 Evaluate hazard and risks?


4.2 Control hazards and risks?

4.3 Maintain occupational health and safety awareness?


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COMMON COMPRTENCIES
Can I....? YES NO

1. Develop and update industry knowledge

1.1 Identify and access key sources of information on the industry?


1.2 Access, apply and share industry information?

1.3 Update continuously relevant industry knowledge?

2. Observe workplace hygiene procedures

2.1 Practice personal grooming and hygiene?


2.2 Practice safe and hygienic handling, storage and disposal
food, beverage and materials
of

3. Perform computer operations

3.1 Identify and explain the functions, general features and

capabilities of both hardware and software?

3.2 Prepare and use appropriate hardware and software according to
task requirement?

3.3 Use appropriate devices and procedures to transfer files/data?

3.4 Produce accurate and complete data according to the
requirements?

3.5 Maintain computer system?

4. Perform workplace and safety practices

4.1 Practice workplace safety, security and hygiene systems,

processes and operations?

4.2 Respond appropriately to faults, problems and emergency situations
in linewith enterprise guidelines?


4.2 Maintain safe personal presentation standards?


5. Provide effective customer service

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 5.1 Apply effective verbal and non-verbal communication skills to
respond to customer needs?

5.2 Provide prompt and quality service to customer?

5.3 Handle queries promptly and correctly in line with enterprise
procedures?

5.4 Handle customer complaints, evaluation and recommendations?

5.5 Provide prompt and quality service to customer?

5.6 Handle queries promptly and correctly in line with enterprise
procedures?

5.7 Handle customer complaints, evaluation and recommendations?


CORE COMPRTENCIES
Can I....? YES NO

1. RESEARCH INFORMATION RELEVANT TO TOUR ITINERARY

1.1 Pro-actively source and write a range of scripts on different sites and 
sights ?

1.2 Arrange information? 

2. MANAGE ARRANGEMENTS FOR VISITORS

2.1 Perform Pre – arrival checks?


2.2 Manage tour arrangements?

2. 3 Resolve complaints and other emergencies?

2.4 Perform post – departure activities?

3. ACCOMPANY AND GUIDE VISITORS IN ACCORDANCE WITH THE TOUR
ITINERARY
3.1 Perform pre-arrival activities? 
3.2 Deliver information and commentaries 
3.3 Guide tourists?

6
3.4 Resolve complaints and other emergencies?

3.5 Perform post-departure activities?

3.6Develop tour guide –tour driver work relationship (teamwork)?


7
Evidence/Proof of Current Competencies

Form 4.2: Evidence of Current Competencies acquired related to Job/Occupation

Current Proof/Evidence Means of validating

Competencies

Participate in workplace Transcript of Records(BS Submitted a Transcript of

communication Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

Work in a team environment Transcript of Records(BS Submitted a Transcript of

Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

Practice career Transcript of Records(BS Submitted a Transcript of

professionalism Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

Practice occupational health Transcript of Records(BS Submitted a Transcript of

and safety Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

Develop and update industry Transcript of Records(BS Submitted a Transcript of

knowledge Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

Observe workplace hygiene Transcript of Records(BS Submitted a Transcript of

procedures Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

8
Perform computer Transcript of Records(BS Submitted a Transcript of
operations Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

Perform workplace and Transcript of Records(BS Submitted a Transcript of

safety practices Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

Provide effective customer Transcript of Records(BS Submitted a Transcript of

service Tourism) Record in BS Tourism
Demonstration with oral course.
questioning. Demonstrated the skills
according to criteria.

9
 Form 4.3 Summary of Current Competencies Versus Required Competencies

Required Units of Current Competencies Training

Competency/Learning Gaps/Requirement
Outcomes based on CBC

1. Participate in workplace communication

1.3 Obtain and convey Obtain and convey workplace

workplace information information

1.4 Complete relevant work Complete relevant work

related documents related documents

1.3 Participate in workplace Participate in workplace

meeting and discussion meeting and discussion

2. Work in a team environment

2.1 Describe and identify team Describe and identify team role
role and responsibility in a and responsibility in a team
team

2.2Describe work as a Describe work as a team

team member member

3. Practice career professionalism

3.1 Integrate personal Integrate personal objectives

objectives with with organizational goals
organizational goals

Set and meet work priorities.

3.2Set and meet work
priorities.

3.3Maintain professional Maintain professional growth

growth and development and development

Required Units of Current Competencies Training

Competency/Learning Gaps/Requirement
Outcomes based on CBC

4. Practice occupational health and safety

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 4.1 Evaluate hazard and Evaluate hazard and risks
risks

4.2 Control hazards and Control hazards and risks

risks

5.Develop and update industry knowledge

5.1 Identify and access key Identify and access key

sources of information sources of information on
on the industry the industry

5.2 Access, apply and Access, apply and share

share industry industry information
information

5.3 Update continuously Update continuously relevant

relevant industry industry knowledge
knowledge

6. Observe workplace hygiene procedures

6.1 Practice personal Practice personal grooming

grooming and hygiene and hygiene

6.2 Practice safe and Practice safe and hygienic

hygienic handling, handling, storage and
storage and disposal of disposal of food, beverage
food, beverage and and materials
materials

Required Units of Current Competencies Training

Competency/Learning Gaps/Requirement
Outcomes based on CBC

7. Perform computer operations

7.1 Identify and explain Identify and explain the

the functions, general functions, general features
features and and capabilities of both
capabilities of both hardware and software
hardware and
software

11
 7.2 Prepare and use Prepare and use appropriate
appropriate hardware hardware and software
and software according to task requirement
according to task
requirement

7.3 Use appropriate Use appropriate devices and

devices and procedures to transfer
procedures to transfer files/data
files/data
7.4 Produce accurate and Produce accurate and
complete data complete data according to
according to the the requirements
requirements

7.5 Maintain computer Maintain computer system

system

8. Perform workplace and safety practices

8.1 Practice workplace Practice workplace safety,

safety, security and security and hygiene
hygiene systems, systems, processes and
processes and operations
operations
8.2 Respond appropriately Respond appropriately to
to faults, problems faults, problems and
and emergency emergency situations in
situations in linewith linewith enterprise guidelines
enterprise guidelines
8.3 Maintain safe personal Maintain safe personal
presentation presentation standards
standards
9 Provide effective customer service

Apply effective verbal and

9.1 Apply effective verbal
non-verbal communication
and non-verbal
skills to respond to customer
communication skills to
needs
respond to customer
needs

9.2Provide prompt and Provide prompt and quality

quality service to service to customer
customer

Handle queries promptly and

9.3 Handle queries promptly
correctly in line with
and correctly in line with
12
 enterprise procedures enterprise procedures

Handle customer complaints,

9.4 Handle customer
evaluation and
complaints, evaluation
recommendations
and recommendations

Provide prompt and quality

9.5 Provide prompt and
service to customer
quality service to
customer

Handle queries promptly and

9.6 Handle queries promptly
correctly in line with
and correctly in line with
enterprise procedures
enterprise procedures

Handle customer complaints,

9.7 Handle customer
evaluation and
complaints, evaluation
recommendations
and recommendations

Required Units of Current Competencies Training

Competency/Learning Gaps/Requirement
Outcomes based on CBC
10 RESEARCH INFORMATION RELEVANT TO TOUR ITINERARY

10.1Sourceinformation Sourceinformation

10.2Arrange information Arrange information

11 MANAGE ARRANGEMENTS FOR VISITORS

11.1 Perform Pre – arrival Perform Pre – arrival

checks checks

11.2 Manage tour Manage tour

arrangements arrangements

11.3 Resolve complaints and Resolve complaints and

other emergencies other emergencies

11.4 Perform post – Perform post – departure

departure activities activities

13
 12 ACCOMPANY AND GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY

12.1 Perform pre-arrival Perform pre-arrival

activities activities

12.2Guide tourists Guide tourists

12.3 Deliver information and Deliver information and

commentaries commentaries

12.4Resolvecomplaints Resolve complaints and

and other other emergencies
emergencies
12.5 Perform post-departure Perform post-departure
activities activities

12.6Develop tour guide – Develop tour guide –

tour driver work tour driver work
relationship (teamwork) relationship (teamwork)
Form No. 4.4: Training Needs

Training Neeeds ModuleTitle/ Module of Instruction

(Learning Outcomes)

Source information RESEARCHING INFORMATION RELEVANT

TO TOUR ITINERARY

Arrange information

Perform Pre – arrival checks

Manage tour arrangements MANAGING ARRANGEMENTS FOR VISITORS

Resolve complaints and other

emergencies

Performe post – departure activities

Perform pre-arrival activities

Guide Tourist

Deliver information and commentaries ACCOMPANYING AND GUIDE VISITORS

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 ACCORDANCE WITH THE ITINERARY
Resolve complaints and other
emergencies

Perform post-departure activities

Develop tour guide – tour driver work

relationship (teamwork)

15