Contact

Email: ntandolunga600@gmail.com
Cell: 0794366636

NTANDO LUNGA
Dynamic and dedicated individual with a passion for
problem-solving and a strong commitment to delivering
high-quality results.
Personal characteristics
Employment History
Fast learner

Customer service leader and team player

Excellent communication and

CCI 11/02/2023-05/31/2024 interpersonal skills

Disciplined and reliable
Handled high volumes of incoming calls: Assisted customers with inquiries, complaints, Well organized, focused and
and service requests, ensuring each interaction was handled efficiently and efficient
commercial awareness
professionally.
Confident and problem solver
Resolved customer issues: Provided solutions to customer problems by troubleshooting perseverance and highly
and escalating issues as needed, achieving a high first-call resolution rate. motivated
Maintained accurate records: Documented customer interactions and transactions,
recording details of inquiries, complaints, and comments, as well as actions taken.
Trained new employees: Assisted in training new call centre agents, sharing best Goals
practices and providing guidance to ensure consistent service quality.
Achieved performance targets: Consistently met or exceeded individual and team Continuously strive for personal
performance metrics, including call handling time, customer satisfaction scores, and
growth and development through
resolution rates.
ongoing learning opportunities
Achievements:
Improved customer satisfaction: Contributed to a 15% increase in customer satisfaction Enhance adaptability by embracing
ratings through effective issue resolution and customer engagement. change and seeking opportunities
Efficiency recognition: Recognized as the top performer for maintaining the lowest to learn from new experiences
average call handling time while ensuring high-quality service. Develop strong networking skills by
Team collaboration: Played a key role in a project that streamlined the call handling actively engaging with
process, reducing average call duration by 10%. professionals in my field and

Sales Person building meaningful connections

Pick n Pay 06/ 02/ 2023-08/15/2023

.Assisted customers in selecting products, providing information
on features and benefits.
.Managed cash transactions, ensuring accuracy and adherence
to cash control procedures.
.Conducted regular stock checks and managed inventory.
Maintained the sales floor, ensuring product displays were neat Educational Qualification
and appealing. Highest Grade Passed: Matric
Subjects Passed: History
.Developed and maintained good customer relationships, Business studies
enhancing customer satisfaction and loyalty. Economics
Tourism
.Executed top-quality customer service, greeting customers, and English
processing transactions efficiently. IsiZulu