YUSUF ZEENAT ADEOLA

Lagos State, Nigeria

09034623234
Yusufzeenat1@gmail.com
CLIENT RELATIONS – CUSTOMER RELATIONSHIP MGT. – ADMINISTRATIVE SUPPORT
SUMMARY
Results-driven Sales and Customer Care Representative with three years of experience in generating leads,
closing sales, and providing exceptional customer service. Adept at managing client relationships, utilizing CRM
software, and achieving sales targets. Skilled in market research, problem-solving, and delivering tailored
solutions to meet customer needs. Proven ability to drive revenue growth and enhance customer satisfaction
through effective communication and strategic planning.

CORE COMPETENCIES
 Compliant Resolution  Problem Solving  Documentation & Reporting
 Inbound Customer Service  Active Listening  Data Entry
 Service Standard Compliance  Relationship Building  Contract Negotiation
 Sales Strategy Development  Teamwork  Market Research
 Upselling & Cross-selling  Time Management  Account Management

WORK EXPERIENCE
2022 – 2023 Customer Care Representative
Transsnet Microfinance Bank, Lagos, Nigeria.

 Delivered exceptional customer service by addressing client inquiries and

resolving issues promptly.
 Managed customer accounts, including loan applications, repayments, and
account updates.
 Educated clients on microfinance products and services, helping them make
informed financial decisions.
 Facilitated the loan approval process by verifying customer information and
conducting credit checks.
 Analyzed customer feedback to identify trends and recommend improvements
to management.
 Collaborated with team members to develop strategies for improving customer
service and satisfaction.

2021 – 2022 Teacher

Baptist High School, Oyo, Nigeria.

 Developed and implemented engaging lesson plans tailored to diverse student

needs and learning styles.
 Evaluated and assessed student performance through assignments, tests, and
exams to track progress.
  Facilitated classroom discussions to enhance critical thinking and
communication skills.
 Incorporated educational technology and multimedia resources to enrich the
learning experience.
 Fostered a positive and inclusive classroom environment to support student
well-being and academic growth.

2020 – 2021 Sales Representative

Hamdan Washukroh Ideal Business Enterprise, Lagos, Nigeria.

 Generated leads and identified potential clients through research, networking,

and cold calling.
 Conducted sales presentations and product demonstrations to showcase
product features and benefits.
 Managed and maintained client relationships, providing ongoing support and
addressing any concerns.
 Trained and mentored junior sales representatives, sharing best practices and
techniques.

EDUCATION
University of Ilorin Kwara State, Nigeria.
B.Sc. Agriculture

PROFESSIONAL SKILLS
 Adequate knowledge of standard regulations
and procedures.
 Good teamwork, strategic and planning skills,
and good organizational skills.
 Attention to detail and good analytical skills.
 Resilience and the ability to accept constructive
feedback.
 Good written and verbal communication skills.
 Ability to adapt, and work in a fast pace
environment.

TECHNICAL SKILLS
 Microsoft Word
 Microsoft PowerPoint
 Microsoft Excel