PRACTICE 2

1. Rewrite letter
Dear Sir,

This letter is another reminder that an $56700 balance on your account due in February
remains unpaid, which means the overdue has lasted for three months. Please send us your
payment within 10 days or give an explanation for your late payment. Although we look
forward to continuing our business relationship with a long-time customer like you, we
cannot do so if your balance remains unpaid.

This letter is also our final reminder, then we regret to inform you that if you do not send us
your payment within 10 days or provide any excuse, we will be forced to sue you.

Sincerely,
[Your name]
[Your position]
[Your company name]

PRACTICE 1:

From
To: Ms Jo Smith
Subject: Letter of invitation for a guest speaker

Dear Ms Jo Smith,

We are delighted by having the opportunity to invite you as a guest speaker in our company
conference to enlighten our employees regarding [the topic]. They will be honored to have
been able to listen to your experiences and opinions. Our conference will take place at the
Hotel Intercontinental on 27 September 2004. This conference is an annual event and will be
attended by 250 people.

We hope you will accept our request of this invitation and help our attendees to gather
valuable experience.

In any case if you are unable to attend we humbly request you to give us small information.
You can contact us in the No. [Phone number] or reply to this email.

We hope that we will gain a lot from your presence.

Thank you very much,

Regards,
[Sender’s name]
[Organization name]

PRACTICE 2:
1. LEAVE REQUEST NOVEMBER 1-15 - [NAME]
2. [NAME OF COMPANY] PRODUCT ENQUIRY - [NAME OF PRODUCT]
3. POLICY CHANGE IN WORKING HOURS - [NAME OF COMPANY]
4. CUSTOMER CARE TRAINING COURSE [DATE]
PRACTICE 3:
1. I don’t know what the answer is at the moment. I’ll tell you as soon as possible.
2. Thank you very much for the proposal.
3. By the way, I’m going away on holiday next week so see you when I get back.
4. ...so it’s quite difficult, you see.
5. I’m busy now. Please can we call me later?
6. Ok, see you later.
7. For your information I’m not here tomorrow.
8. Thank for your message.
- Advantage of using abbreviations:
+ Using abbreviations helps us to save time. When we are really busy or in hurry, instead of
using full sentences, short abbreviation are very comfortable and useful.
+ When using abbreviation, people feel sense of belonging and a closer bond of friendship
- Disadvantage of using abbreviations:
+ It creates social sense of alienation. This could cause a huge gap between generations (for
partner belonging to older generation)
+ It can be seen as informal and impolite

PRACTICE 4:
1-D
2-F
3-H
4-C
5-J
6-I
7-B
8-G
9-E

PRACTICE 5:
From:
To: Galwaynian Language School (info@galwaylangschool.net)
Subject: information about courses

Dear Sir/Madam,

I am writing to ask for information of a course provided by your language school that I saw in
an advertisement
I am especially interested in English for Travel course and I am at pre-intermediate level
I would like to go on December 1st, which means four weeks from now
Could you send me information about this course including the time, fee and other details?
I would also like information about accommodation with local families because I want to
experience life as a native. By the way, I intend to stay there for 3 weeks.

I look forward to hearing from you.

Yours sincerely,
[NAME]

HOMEWORK 1:
Hi Mary,

Two days ago, you have asked to borrow the book “Pride and Prejudice” from me to use as a
reference to your English Literature assignment
I remember telling you about this book but at the moment I cannot find it on my bookshelf.
Maybe I have lent it to one of my teachers since previous semester
Tomorrow I will ask my teacher about it then notify you later. While you are waiting for my
reply, I can send you a PDF version of this book to read beforehand. Are you OK with this?
See you later

Bye,
Nga

HOMEWORK 2:
Dear Mr/Ms [name],

On behalf of XYZ company, I’m sorry to share that a product you ordered recently is out of
stock:

[Patterned Shirt - Size M - Color: Red]

I expect we’ll have more inventory available on November 10th . If you’d like, I can hold your
order to be processed then. Otherwise, I can issue you a refund now.

I understand that this is disappointing, and I hope we can make it up to you with [some kind
of incentive]. If you have any questions, please reply back to this message or call me at
[phone number].

Sincerely,
Nguyen Thi Hang Nga
Customer Service Manager
XYZ Company