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Why are the battery charge LEDs flashing on a Smart-UPS? more

Article available in these languages: Czech, Spanish, Russian

Range:
NetShelter
Switched
Issue: Rack
Battery Charge LED Bar Graph is flashing in unison. PDUs

Smart-
UPS

Smart-
UPS On-
Line

Product line:
Smart-UPS, Smart-UPS Online

Environment:
All Smart-UPS models with model numbers that begin with SU, SUA, SUM, SURT
All serial numbers

Cause:
When operating on line, the runtime remaining (calculated by the Smart-UPS microprocessor) must be AT LEAST two
minutes more than the low battery signal warning time.
If the UPS calculates the runtime remaining as being less than 2 minutes more than the low battery signal time, the
battery charge graph LEDs will flash

Resolution:

Option 1: Reset the low battery signal time to a lesser value. Take for example a Smart-UPS with 15 minutes of runtime
at full charge, and with the low battery signal warning time set for 7 minutes. If runtime remaining is 8 minutes or less ,
then the battery bar graph LEDs will flash in unison. Try setting the low battery signal warning time to a lesser value
through the Configuration menu and then the UPS Shutdown Parameters submenu of PowerChute plus. Two minutes is
the lowest setting option available. Please keep in mind that when using PowerChute Business Edition server and
console, the low battery signal time is set to 5 minutes and cannot be changed.

Option 2: Reduce the load or replace the battery. The firmware inside a Smart-UPS is designed to last for years, yet the
batteries are consumable items. As the batteries age, they lose their ability to hold a charge and therefore available
runtime will decrease over time. Once the runtime remaining is within 2 minutes of the low battery signal warning time,
the battery charge LEDs will begin to flash and PowerChute software / SmartSlot accessories will report that the ""UPS
battery are discharged"", even if the battery is at 100% capacity. In the case of an older unit running with a heavy load,
try reducing the attached load. If the unit is an XL (Extended Run) model, then try adding an additional battery pack.
Typical battery life is 3 - 6 years. If you have an older UPS, try replacing the battery. XL battery packs and replacement
battery cartridges are available for purchase on our website at http://www.apc.com/buy/

Option 3: Perform a Manual Runtime Calibration. This is a manual procedure and should not be confused with the
runtime calibration performed through PowerChute software. The batteries inside of the Smart-UPS are controlled by a
microprocessor within the UPS. Sometimes it is necessary to reset this microprocessor, especially after the installation
of new batteries.
Note: Before beginning the calibration make sure the UPS has been online and charging for at least 24 hours for just
the UPS or 48 hours for a UPS with external batteries.

1. Stop the PowerChute software from running and disconnect the serial cable.
2. There must be at least a 30% load attached to the UPS during this procedure, and this load cannot fluctuate
more than +/- 5%. This process will cause the UPS to shut off and cut power to its power outlets, therefore,
attach a non-critical load to the UPS and then force the UPS on battery by disconnecting it from utility power.
3. Allow the unit to run on battery until it turns off completely. Make sure a 30% load or greater is present!
4. Plug the UPS back into the wall outlet and allow it to recharge (it will recharge more quickly turned off and with
no load present). Once the unit has recharged, the ""runtime remaining"" calculation should be more accurate.
Remember that if the unit is an older model, then the runtime will not improve significantly.

Note: Should the previous steps not resolve the issue please contact APC Customer Support for further assistance.

Theory of Operation: An APC Smart-UPS has a microprocessor which calculates runtime primarily based on the load
attached to the UPS and on its battery capacity. On the right side of the front display panel there is a vertical graph of
five LEDs. Each LED is an indication of battery charge in increments of (approximately) twenty percent: 20, 40, 60, 80,
100% (bottom to top). For example, if the battery charge is 95%, then only four of the five LEDs are illuminated. To
ensure that an operating system receives a graceful shutdown when using PowerChute plus or a SmartSlot accessory,
an alert is generated by the Smart-UPS indicating that the UPS has reached a low battery condition. The alert is
audible (rapid beeping), visual (flashing battery LED or LEDs), and readable through the graphical interface of
PowerChute software (or a native UPS shutdown program within a particular operating system.) In order to calculate
this "low battery condition," all Smart-UPS products have a default low battery signal warning time of two or two and a
half minutes. Users may adjust this threshold (Via Powerchute or a Network management Card) higher if their load
needs more time to shutdown gracefully. If the low battery signal warning time is set for 2 minutes, then the alerts will
activate simultaneously two minutes prior to shutdown. Similarly, if the total runtime for a particular UPS is 30 minutes
with a low battery signal warning time set at 10 minutes, then the UPS will run on battery for 20 minutes before the low
battery alert begins. Total runtime is primarily based on two factors, battery capacity and UPS load. UPS load and
runtime on battery are inversely proportional: as load increases, battery runtime decreases and vice versa. When utility
power is lost, the UPS begins discharging the battery in order to support the attached load. Once power returns, the
Smart-UPS will automatically begin to recharge its battery.

Published for: APC USA

Published on: 8/10/2012 Last Modified on: 1/20/2023

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