GOLD MEDAL FROM STARWOOD IN MBA HR NAD HOSPITALITY

Specialist – responsible to generate revenue along with DoSM, have handled

entire hotel operations as a GM. I have also taken care of Guest Experience, Quality & Loyalty at Hotel the royal
plaza New Delhi. Have detailed exposure of Operations and pre-openings. I have also conducted Internal Audits
for various properties in North India including LRA Audits, Risk, Food Safety Audits

Gurprabhjit Singh (Ex-Army) 9873502756

Seeking assignments in setting/planning & managing Operations of in a leading organization.

Professional Profile

22 years expertise in handling equipment selection and layout; staffing and selection; operations pertaining to
planning & budgeting. Proven ability in forging relationship with guests & effectively resolving their problems.
Exemplary communication skills with the ability to network with staff with consummate ease.
Was responsible to generate revenue along with DoSM, have handled entire hotel operations as a GM. Ihave also
taken care of Guest Experience, Quality & Loyalty at Hotel the royal plaza New Delhi. Have detailed exposure
of Operations and pre-openings. I have also conducted Internal Audits for various properties in North India
including LRA Audits, Risk, Food Safety Audits
Core Competencies

 Planning Aseasoned professional with 20+ Years of experience in Hospitality Sector.

 Have vast experience in Hotel Management Operation by working closely with hotel team with full responsibility of all day to day operations.
 Have worked exclusively with Hotel Management in developing financial, operational & business plans and implementation of marketing plans,
preparing and executing strategy to maximize guests’ satisfaction & optimize revenues.

 Support and drive Human Resources and fostering the development of a positive work environment for all employees as well as developing
communityand environment related initiatives

Operations
 Handed activities pertaining to maintenance of Departments.
 Handling all types of guest/Staff complaints.
 Established operating standards for Security and fire & Safety, conducting month end inventories and
training.
 operating condition. Ensure presence and adherence of AMCs, Conducted functions as interviewing, hiring,
performance review and counseling.
 Assisted in rates revision on basics of market survey, comparison with other hotels and operating costs.
 Liaise with Vendors to maintain daily man power requirements.
 Monitored to ensure prescribed Security system formulas are being followed in order to ensure highest
possible quality of performance.
 Updated self on new Security/fire & safety products, system of operation, new equipment available &
possible improvement of quality and service in term of security and safety.
 Coordinated with others departments to ensure that there is an adequate security systems available at all time.
 Responsible for ensuring management of staff locker, cabin as well as other important access keys
 Ensure all vendor bills are checked & processed within the stipulated timeframe as set by the finance team
 Planned & implemented Departmental Training/ refresher training for the security personnel.
 Responsible for planning and carrying out the plan for V.I.P.s.

Team Management
 Allocating work among the staff member as per the requirement.
 Imparted training to the security staff thereby ensuring smooth operations.
 Making of security Manual and setting security delivery guest standards.
 Maintained cordial relationship with the staff members.
Career Highlights

DIRECTOR OF OPREATION
AMOUR HOSPITALITY
AMOUR RESORT AND CONVENTION CENTER

DEC 2023 TO TILL DATE

GURPRABH JIT SINGH

Aug 2022 to DEC 2023
VICE PRESIDENT TIVOLI GROUP OF HOTELS
09 PROPERTIES HNDLING OPREATION ,VENDOR MANAGEMENT

PRE OPENING HEAD OF TIVOLI CITITEL HOTEL DEHRADUN

Dec 2017 to till date jul 2022

Genral Manager at Hotel the Royal
plaza New 450 rooms propertyDelhi
Was responsible to generate revenue along with DoSM, have handled entire hotel operations as a GM. I have also taken care of Guest
Experience, Quality & Loyalty at Holiday Inn Mayur Vihar, New Delhi. Have detailed exposure of Operations and pre- openings. I
have also conducted Internal Audits for various IHG (Holiday Inn) properties in North India including LRA Audits, Risk, Food Safety
Audits
2 To ensure team is courteous and provide complete immediate attention to the guest request and queries and are
handled up to the guest satisfaction level.
3 To review guest complaints and take timely action.
4 To interact with the guest and ensure that their stay is comfortable.
5 Build a rapport and personally meet with the entire in-house guest and ensure that any issue or complaint is
tackled well.
6 To build and strengthen liaison with external Telecom personnel and setup the guest communication centre.
7 Ensure that all department projects, reports and scheduled are completed accurately and punctually.
 Mar 2014 to Oct 2017

Genral manager At TIVOLI GARDEN RESORT HOTEL AND BANQUETS

Tivoli 130 rooms and 5 banquet

 Coordinated with others departments to ensure that there is an adequate security systems available at all time.


Jan 2011 to mar 2014 as OPREATION MANGER / GM at The Lalit Resort Intercontinentel GOA
Company Profile:
 ALL Responsibilities of Running Resort
Having been an admirer of the exceptional services and outstanding reputation of your hotel for many years,
I am thrilled to apply my extensive experience and personal commitment to excellence to this position, knowing
that I will not only contribute to ,but also enhance the esteemed image of company
My 14 years of hands on experience in the hospitality industry has equipped me with the comprehensive
understanding of Specialized in Hotel Operation, Team management ,Business development , Sales, Revenue
Generation ,Turndown properties from loss making to profit making.
I am associated with 1500 Travel agents from Delhi, NCR, Gujrat and Maharstra
Cost control ,Inventory management P&L Budget and SOP implementations
I take pride in my ability to consistently inspired and motivate high-performing teams that strive to surpass
every guest expectation ,resulting in creation of loyalty patrons and sustained Business growth.


Jan-09 to Jan-11 opreation manager MANAGER MARRIOT INTERNATIONAL PUNE

INDIA

Aug-07 to Dec-08 ITC Sheraton Hotel, F&B OPRETION

New Delhi, INDIA
Company Profile:
Contemporary colour schemes and soft furnishings fill our 220 guest rooms with warmth. The rooms offer a
spacious environment of 340 sq ft, with Wi-Fi connectivity, so business travelers can connect to what matters to
them. .
Treat yourself at our four highly awarded food and beverage outlets which offer a variety of delectable cuisine
spanning Northern and Southern Indian fare, South-East Asian specialties, and both vegetarian and non-
vegetarian cuisine. Our swimming pool, state of the art fitness centre and shopping arcade are great places to
unwind after a busy day. Our round the clock room service, laundry service, beauty salon, concierge, travel desk
and valet parking services will make your stat.

INDIA
 Commissioned Officer

ARMY – Feb 92- July 2007

U N SERVICES (South Africa & Libnan as Peace Keeping Force the aegis of United Nations in cross-functional
and multi-cultural environment.
Sena Medal in J&K after done militancy operation and defuse bomb
Two years’ experience of supervision command of bomb disposal section

Worked with team UN position on an International Border between two hostile nations in a
Highly sensitive zone Lebanon encompassing highly sophisticated Equipment (Jammers, Scanners, surveillance
Radars, Vehicle X-Ray Machines, Baggage
Scanning, Personal frisking etc).
Conducted many cadres & classes as an instars of IEDs & bomb disposal
Theft of property and Various Accidents along with different agencies (UN Military Police, Local Police)
Detailed for the security of Personal (VIPs), VIP Fleets, sophisticated and high value Equipment in hostile
situations which involves Local Security agencies,
As part of a Threat Analysis team Analyzed, Planned and later implemented the Electronic Gadgets for
Perimeter/Fence Security, Access Control Systems, Measures to Stop Forced Entry and Related Alarms for
immediate Location and Remote Alarms.
Led and trained a multi-cultural, multiethnic team ensuring operational, administrative and
logistics readiness for successful implementation of UN Mandate.

Military Ops ( Operation prakaram & Vijay)

1 Trained three platoons soldiers in self-defense techniques & mines laying in mine fields (detections and
disarming) of Indian & foreign mines. six of them won medals in Command Level Tournaments.
2 Responsible for discipline and professional growth of the man under command and implementing
disciplinary norms and standards for minimizing violations of rules/regulations in the organization.
3 Conducted performance appraisals with commanding officer for specialized task forces. Identifying gaps in
desired & actual performance and devising strategies for performance improvements.
4 Conceptualizing and implementing training program based on the training need analysis to enhance the
manpower skills and efficiency.
5 Providing skill enhancement drills and various refresher courses for continuous improvement in individual
skills.
6 Developed, Implemented and enforced Security policies, SOP’ s and Security Systems.

7 Responsible for the Complete Security of Man and Material/Sophisticated Equipments and the surveillance
of Strategic area under command.
8 Conducted Visitors screening, electronic surveillance monitoring and garrison protection to thwart of suicide
attacks and espionage (Using Special Access Control Methods and other Electronic surveillance gadgets like
CCTV’ s).

Other training sessions attended:

 Attended Train the Trainer, First Aid, Fire Fighting Training.

 Knowledge of Computers. (MS – Office, Internet etc.)

Extra Curricular Activities:

 Gold Medal from Starwood for Controlling Big Fire incident.

 Trained in combat fight

Education & Personal

 Graduation certificate in Art from Army Education corps

 MBA (HR) Symbiosis, Pursuing.

Address : New Delhi- India.

Date of Birth 1978
Marital Status : Married
Nationality : Indian
Gender : Male
Expected CTC : Negotiable

All references will be made available on request.