Hospitality – 1 Assignment

Learner’s Name Akshat Chettri

Course Title CH11

Assessor’s Name MR.SATYAJIT ROUTH

Internal Verifier Chumila Tamang

Name
Unit Number and Unit 7 Hospitality – Room Management
Title
Assignment Title Hospitality 1
Outcome Unit – 7
Number(s) and LO1 : Explore the growth of the hotel industry
Statement(s) LO2: Examine the effectiveness of front office
services LO3: Investigate the role of
housekeeping
LO4: Use Fidelio software for Hotel Room Management
Date Set 17/06/24 Hand In Date 17/06/24

Learner Declaration
I confirm that the work submitted for this assignment is my own.
Learner’s Name Akshat Chettri Date 17/06/24
Instruction Your assignment will not be accepted
if it does not contain the list of source
details of the text material referred to
and the details of the people
contacted in accomplishing this
project and the tasks attached.
Introduction
Purpose/Aims
 Explain the growth of the hotel industry worldwide

 Compare the facilities of different types of hotels in

India
 Analyse the range of services provided by the
front office to meet guest expectations, using
appropriate terminology
 Explain the importance of the role of housekeeping
 Compare a range of amenities supplied for different
types of guests
 Demonstrate the reservation process through correct
use of Fidelio
 Hospitality – 1 Assignment

 Evaluate the benefits of technology to the hotel, staff,

and guests who come into contact with the front
office.
Backgroun You have been selected as a Front Office Assistant of a 5 star
d or Hotel. As part of your six months Probation you will undergo
Scenario on the job exposure in Accommodation Operations & handle
various situations which are typical to Hotel operations. On
successful completion of this period you will be deputed as a
Front Office Supervisor with independent responsibilities.
Keeping this in mind you should take a lot of initiative &
approach your assignments in an individualistic & creative
manner.

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto One week to submit the Assignments

Question 1. Select two renowned chains of hotels (one domestic & one International)
and trace its history right from the time of its inception. Also compare the facilities
offered by the hotel chains. Write your findings below. (PASS)

Ans. Domestic Chain Hotel: The Taj Hotels, Resorts and Palaces (India)
History:
The Taj Hotels, Resorts, and Palaces, a part of the Indian Hotels Company Limited (IHCL), is one of
India's most renowned hotel chains. It was founded by Jamsetji Tata in 1903, with the opening of the
Taj Mahal Palace in Mumbai. This iconic hotel was established with the vision of providing world-
class hospitality and services in India, rivaling the best in the world. Over the decades, the Taj Group
has expanded significantly, establishing a strong presence both domestically and internationally.
Today, it operates luxury, premium, mid-range, and budget hotels across various brands, including
Taj, Vivanta, SeleQtions, and Ginger.
 Hospitality – 1 Assignment

Facilities

Luxury Accommodation: Spacious, elegantly designed rooms and suites.

Dining: Multiple fine dining restaurants offering diverse cuisines.
Recreation: Swimming pools, fitness centers, and spas.
Business Services: State-of-the-art conference and banquet facilities.
Cultural Experiences: Unique experiences reflecting local culture and traditions.
Sustainability: Initiatives focusing on sustainability and community engagement.

International Hotel Chain:Marriott International (USA)

History:
Marriott International was founded by J. Willard Marriott and his wife Alice Marriott in 1927, originally
as a root beer stand in Washington, D.C. Over the years, it evolved into a chain of restaurants and,
eventually, hotels. The first Marriott hotel, the Twin Bridges Marriott Motor Hotel, opened in 1957.
Today, Marriott International is a global hospitality company with more than 7,000 properties in over
130 countries and territories, encompassing a broad portfolio of brands including Marriott, Ritz-
Carlton, Sheraton, Westin, and more.

Facilities

Luxury Accommodation: Well-appointed rooms and suites with modern amenities.

Dining: A variety of restaurants and bars serving international and local cuisines.
Recreation: Pools, fitness centers, and world-class spas.
Business Services: Extensive meeting and event spaces with advanced technology.
Rewards Program: Marriott Bonvoy, offering loyalty benefits and exclusive experiences.
Sustainability: Focus on eco-friendly practices and community support.
Comparison of Facilities:

Accommodation:Both chains offer luxurious, comfortable accommodations with modern amenities.

The Taj Hotels often feature elements of local architecture and culture in their design, whereas
Marriott hotels tend to have a more contemporary, international style.
Dining: Both chains boast a wide range of dining options. Taj Hotels emphasize Indian and regional
cuisines alongside international options, while Marriott hotels offer diverse international culinary
experiences.
Recreation: Both offer comprehensive recreational facilities, including pools, fitness centers, and
spas. The Taj Hotels often integrate local wellness traditions, while Marriott focuses on global spa
standards.
Business Services: Both hotel chains provide state-of-the-art business facilities, though Marriott
might have a broader range of options due to its extensive global presence.
Unique Experiences: Taj Hotels often provide culturally immersive experiences, reflecting the
heritage of their locations. Marriott hotels offer a range of exclusive experiences through their loyalty
program and extensive property network.
Sustainability: Both chains prioritize sustainability, with initiatives aimed at reducing environmental
impact and supporting local communities.
In summary, while both The Taj Hotels and Marriott International offer luxurious and comprehensive
hospitality services, their unique strengths lie in their distinct cultural offerings and global reach. Taj
Hotels bring a rich heritage and local flavor to their guests, while Marriott offers a consistent and
expansive global experience
 Hospitality – 1 Assignment

Question 2. Explain the range of services provided by the front office department to
a specific type of guest (FIT, FFIT, CVGR & CIP) from the time that he has made his
booking until he settles his account during departure.
Also, write on any one of the following topics-
a) Telephone etiquettes b) effective sales techniques
c) Understandings the modes of payment- traveler’s cheque/ credit card
(PASS)

Ans. Range of Services Provided by the Front Office Department to a Specific Type of Guest
Guest Type: Free Independent Traveler (FIT)

Booking:

Reservation Confirmation: The front office confirms the booking details with the FIT, ensuring room
availability and any special requests are noted.
Personalized Welcome: Upon reservation, a personalized welcome email or message may be sent,
including booking confirmation, details about the hotel, and optional pre-arrival arrangements.
Pre-Arrival:

Pre-Arrival Preferences: The front office team contacts the guest to confirm any preferences, such
as room type, bed preference, dietary requirements, and transportation arrangements.
Transportation Services: Arrangements for airport pickup or other transportation services, if
requested.
Arrival:

Warm Welcome: Upon arrival, the front office greets the guest warmly, often addressing them by
name.
Efficient Check-In: A swift and efficient check-in process is provided, minimizing wait times and
handling any necessary paperwork.
Luggage Assistance: Bell service is offered to transport the guest’s luggage to their room.
Room Orientation: A brief orientation of the room’s features and hotel facilities is provided.
During Stay:

Concierge Services: The front office provides information on local attractions, dining
recommendations, and can arrange tours or activities.
Handling Requests: Prompt response to any guest requests, such as extra towels, room service, or
maintenance issues.
Guest Relations: Regular check-ins with the guest to ensure their stay is comfortable and to address
any concerns.
 Hospitality – 1 Assignment

Departure:

Express Check-Out: For convenience, express check-out options are available.

Billing and Payment: The front office reviews the bill with the guest, ensuring all charges are
accurate. Assistance with payment methods, including handling traveler’s cheques or credit cards, is
provided.
Transportation Arrangements: Arrangements for transportation to the airport or next destination.
Farewell and Feedback: A warm farewell and invitation to return, often including a request for
feedback on their stay.
Understanding the Modes of Payment: Traveler’s Cheque and Credit Card
Traveler’s Cheque:

Meaning:
Traveler’s cheques are a pre-printed, fixed-amount cheque designed to be a safe alternative to
carrying cash while traveling. They are issued by financial institutions and can be replaced if lost or
stolen.

Advantages:

Security: Can be replaced if lost or stolen, making them safer than cash.
Acceptance: Widely accepted at hotels, restaurants, and shops worldwide.
Fixed Value: Helps in budgeting travel expenses as they are issued in fixed denominations.
Disadvantages:

Declining Use: With the rise of digital payments, the acceptance of traveler’s cheques has declined.
Fees: Issuance and encashment may involve fees.
Convenience: May require identification and signatures for use, which can be cumbersome.
Credit Card:

Meaning:
A credit card is a payment card issued by a financial institution that allows the cardholder to borrow
funds to pay for goods and services, with the promise to repay the amount along with any applicable
interest and fees.

Advantages:

Convenience: Widely accepted globally and can be used for online and offline transactions.
Security: Includes fraud protection and zero-liability policies.
Rewards: Many cards offer rewards programs, including cashback, travel points, and discounts.
Credit Building: Responsible use can help build a positive credit history.
Disadvantages:

Interest and Fees: High interest rates and fees if the balance is not paid in full.
Debt Risk: Potential for accumulating debt if not managed properly.
Acceptance Issues: In some regions, certain types of credit cards may not be widely accepted.
By understanding the differences and uses of these payment methods, hotels can better
accommodate their guests' preferences and provide seamless financial transactions during their
stay.
 Hospitality – 1 Assignment

Question 3. Explain how the Housekeeping department contributes towards earning

hotel revenue. Write your findings below. The findings should not exceed 10-15
sentences. Also, describe a standard room in a hotel, exhibiting the basic amenities
and facilities provided.
(PASS)

Ans. Contribution of the Housekeeping Department Towards Earning Hotel Revenue

Cleanliness and Hygiene: Housekeeping ensures high standards of cleanliness and hygiene in
guest rooms and public areas, which enhances guest satisfaction and encourages repeat business
and positive reviews
.
Guest Comfort: By maintaining well-kept rooms and common areas, housekeeping contributes to the
overall comfort and experience of guests, leading to longer stays and increased spending.
Preventive Maintenance: Regular inspections and maintenance performed by housekeeping staff
help prevent costly repairs and extend the life of furniture and fixtures, reducing operational costs.
Inventory Management: Efficient management of linen, amenities, and cleaning supplies helps
control costs and ensures availability, which improves operational efficiency and guest satisfaction.
Special Services: Housekeeping can offer additional services such as laundry, dry cleaning, and in-
room dining setup, generating extra revenue.
Room Turnover: Quick and efficient room cleaning allows for faster room turnover, increasing the
occupancy rate and revenue.

Upselling: Housekeeping staff can assist in upselling higher-category rooms or additional services
by highlighting features and amenities to guests during their stay.
Guest Feedback: Housekeeping interacts closely with guests and can gather valuable feedback that
helps in improving services and offerings, leading to better guest experiences and increased
revenue.

Sustainability Initiatives: Implementing eco-friendly practices, such as linen reuse programs, can
appeal to environmentally conscious guests and reduce costs.

Brand Loyalty: Consistently high standards in housekeeping contribute to building a strong brand
reputation, which attracts more guests and enhances revenue streams.
Description of a Standard Room in a Hotel
Basic Amenities and Facilities:

Bed: A comfortable bed with high-quality linens and pillows.

Bathroom: Private bathroom with essential toiletries (soap, shampoo, conditioner, lotion), fresh
towels, and a hairdryer
.
Furniture: A desk or work area, chair, bedside tables, and a wardrobe or closet.

Electronics: Flat-screen TV with cable or satellite channels, telephone, and sometimes an alarm
clock.
 Hospitality – 1 Assignment

Internet: Complimentary Wi-Fi access.

Climate Control: Air conditioning and heating controls to maintain a comfortable room temperature.
Lighting: Adequate lighting with bedside lamps, ceiling lights, and a desk lamp.

Refreshments: Tea and coffee-making facilities, and sometimes a minibar or mini-fridge.

Safety: In-room safe for storing valuables.

Housekeeping: Daily housekeeping service to clean and restock the room.

A standard room in a hotel is designed to provide comfort and convenience to guests, ensuring they
have a pleasant and satisfying stay, which encourages repeat visits and positive word-of-mouth
promotion.

Question 4. Write the steps for reservation, check-in, during stay and check-out process
using any one of the case study given below, on the Fidelio Software. Provide the steps.

(PASS)
FIDELIO CASE STUDY - 1
Accept a reservation for an Free Individual Traveller guest and confirm it. 2. Check in
the guest. 3. Accept a message for him. Later deliver the message. 4. Make an ADD
ON reservation for him. 5. Do a Room Move for the guest as there is a major leakage.
6. Post 5 bills – room tariff, tax, breakfast, bar and coffee shop. Create a single guest
folio. 7. Settle the bill and check out the guest.
 Hospitality – 1 Assignment

FIDELIO CASE STUDY - 2

Accept a reservation for an Free Individual Traveller guest and confirm it. 2. Check in
the guest. 3. Accept a trace for an extra blanket and pillow. 4. Put a locator - Guest in
coffee shop till 15.00 hours. 5. Extend the guest’s stay by two days. 6. Post 5 bills –

room tariff, tax, laundry, bar and mini bar. Create a single guest folio. 7. Settle the bill
and check out the guest.
 Hospitality – 1 Assignment

FIDELIO CASE STUDY - 3

Accept a reservation for an Foreigner Free Individual Traveller guest and confirm it.
2. Enter retention charges – Rs.15,000/- 3. Check in the guest. 4. Accept a trace for an
extra blanket and pillow. 5. Put a maintenance work order – Bulb fused. Later resolve
it 6. Reduce the guest’s stay by two days. 7. Post 5 bills – room tariff, tax, laundry, bar
and juice. Create a single guest folio. 8. Settle the bill and check out the guest.

FIDELIO CASE STUDY - 4

Accept a reservation for an Foreigner Free Individual Traveller guest and confirm it.
2. Check in the guest. 3. Do a Room Move for him. 4. Put the earlier room – Out of
Service 5. Exchange $400 for the guest. 6. Post 5 bills – room tariff, tax, laundry,
champagne and juice. Create a single guest folio. 7. Settle the bill and check out the
guest.
 Hospitality – 1 Assignment

FIDELIO CASE STUDY - 5

Accept a reservation for a Corporate Client guest and put it on Waitlist. 2. Confirm
the Waitlisted Reservation. 3. Check-in the guest. 4. Put a locator – Guest in meeting.
5. Accept a trace for an extra bottle of water. 6. Post 5 bills – room tariff, tax, laundry,
champagne and juice. Create a single guest folio. 7. Settle the bill and check out the
guest.
 Hospitality – 1 Assignment

Ans.

Question 5 Write steps for the appropriate and unique solutions in order to handle
different situations which can occur during a guest’s stay. You can choose any one of the
Role Play Situations as below.
The case-studies can be on any of the following stages of guest stay. (MERIT)
 Reservation
 Registration
 Guest stay
 Departure

Role Play Situation No.1

Ms. Jennifer Ross wants to make a booking for 5 nights at your hotel. The room type
that she is asking for is not available. It is her first trip to the city. On arrival she insists
that 2 pieces of luggage be kept at the left luggage room. She checks in to the hotel. She
wants to do a sight – seeing trip of the city and the surrounding places. She has a fax to
be sent and calls the business centre. During the stay she asks for a bottle of champagne
and insists that it be given as complimentary.
Do the needful with the student playing the role of Front Office Supervisor.

Answer. Role Play Situation: Front Office Supervisor Handling Ms. Jennifer Ross' Stay
Reservation Stage

Listen to the Request: Understand Ms. Ross's requirement for a specific room type.
Check Availability: Verify the availability of the requested room type for the 5-night stay.
Offer Alternatives: If the room type is not available, offer alternative room types or suggest
nearby dates when the preferred room type might be available.
Upgrade Options: If available, consider offering a complimentary upgrade to a better room
type as a gesture of goodwill since it's her first trip to the city.
Registration Stage

Warm Welcome: Greet Ms. Ross warmly upon arrival and assist with the check-in process.
Luggage Assistance: Arrange for her two pieces of luggage to be kept in the left luggage
room, ensuring she receives a claim ticket for retrieval.
 Hospitality – 1 Assignment

Concierge Services: Inform her about concierge services and assist with any immediate needs
or questions.
Guest Stay Stage

Sightseeing Arrangements:
City Tour: Offer information about popular sightseeing spots in the city and surrounding areas.
Tour Packages: Provide details of available sightseeing tours, including transportation options
and guide services.
Booking Assistance: Assist in booking a city tour, ensuring she has all necessary details and
confirmations.
Business Center Services:
Fax Service: Facilitate the faxing of her documents through the business center, ensuring
timely and accurate delivery.
Special Requests:
Champagne Request: Politely explain that complimentary champagne is not standard, but
offer to deliver a bottle to her room at the standard charge. If she insists, offer a discount as a
gesture of goodwill or provide a complimentary alternative like a welcome drink or fruit basket.
Departure Stage

Final Assistance:
Luggage Retrieval: Ensure her luggage is retrieved from the left luggage room promptly.
Billing: Review her bill with her, addressing any discrepancies or concerns she might have.
Feedback: Ask for feedback on her stay and thank her for choosing your hotel.
Farewell: Offer assistance with transportation to her next destination and extend an invitation
to stay with the hotel again in the future.
Dialogue Example: Front Office Supervisor Interaction
Reservation Stage

Ms. Ross: "I'd like to book a deluxe room for 5 nights."

Supervisor: "Let me check availability for you. Unfortunately, the deluxe room is fully booked
for your dates. May I suggest our superior room? It offers similar amenities and comfort."
Registration Stage

Ms. Ross: "Can you store my luggage in the left luggage room?"
Supervisor: "Of course, Ms. Ross. Here is your claim ticket for easy retrieval."
Guest Stay Stage

Ms. Ross: "I want to do a sightseeing trip. Can you help?"

Supervisor: "Certainly! I can arrange a city tour for you. Would you like to join a group tour or
prefer a private guide?"
Ms. Ross: "I need to send a fax."
Supervisor: "Our business center can handle that for you. I'll have someone assist you right
away."
Ms. Ross: "Can I have a complimentary bottle of champagne?"
Supervisor: "We typically don't offer complimentary champagne, but I can offer you a special
rate or a complimentary welcome drink."
Departure Stage

Ms. Ross: "I’m checking out. Can I get my luggage?"

 Hospitality – 1 Assignment

Supervisor: "I'll have your luggage brought to the reception. Here is your final bill. We hope
you enjoyed your stay. Can we assist you with transportation?"
These steps and interactions ensure a smooth and pleasant experience for Ms. Ross,
showcasing the hotel's commitment to excellent customer service and guest satisfaction.

Role Play Situation No.2

The travel assistant from Accenture Company calls to make a reservation for Ms.
Sangeeta Chawla, for 5 nights. On her arrival check- in the guest. She is on a M.A.P meal
plan but insists that it be changed to A.P. plan without informing the company. During
occupancy she asks for a hair-drier. When asked to return the hair- drier just before
departure, she refuses to return it and says that she did not get one from the hotel.
Do the needful with the student playing the role of Assistant Front Office Manager.

Answer. Role Play Situation: Assistant Front Office Manager Handling Ms. Sangeeta
Chawla's Stay
Reservation Stage

Reservation Request:
Travel Assistant: "Hello, this is the travel assistant from Accenture. I’d like to make a
reservation for Ms. Sangeeta Chawla for 5 nights."
Assistant Front Office Manager: "Certainly. I will make the reservation for Ms. Chawla. Could
you please confirm her meal plan?"
Travel Assistant: "She is on a Modified American Plan (M.A.P.)."
Registration Stage

Warm Welcome:

Ms. Chawla: "Hello, I’m Ms. Sangeeta Chawla. I have a reservation."

Assistant Front Office Manager: "Welcome, Ms. Chawla. We have your reservation for 5 nights
on the M.A.P meal plan. Here are your room keys. Do you need assistance with your
luggage?"
Meal Plan Change Request:

Ms. Chawla: "I’d like to change my meal plan to an American Plan (A.P.) without informing my
company."
Assistant Front Office Manager: "I understand, Ms. Chawla. However, for such changes, we
need authorization from Accenture as they handle the bookings. Would you like me to contact
them for you?"
Guest Stay Stage

Providing a Hair Dryer:

Ms. Chawla: "Could I please get a hair dryer in my room?"
Assistant Front Office Manager: "Certainly, Ms. Chawla. I will have a hair dryer sent to your
room immediately."
Departure Stage

Checking the Room:

 Hospitality – 1 Assignment

Assistant Front Office Manager: "Ms. Chawla, we hope you enjoyed your stay. As part of our
checkout process, could you please return the hair dryer provided during your stay?"
Ms. Chawla: "I didn't receive any hair dryer from the hotel."
Assistant Front Office Manager: "We provided a hair dryer as per your request on the first day
of your stay. It was logged by our housekeeping staff. Could you please check your luggage?
If you still believe you did not receive it, we will need to look into this matter further."
Handling the Dispute:

Assistant Front Office Manager: "Ms. Chawla, I apologize for any confusion. To resolve this
quickly, I will have our housekeeping team double-check the room. Meanwhile, we need to
ensure all provided items are accounted for."
(Housekeeping confirms hair dryer is missing)
Assistant Front Office Manager: "Ms. Chawla, our records and the housekeeping team confirm
the hair dryer was provided and is now missing. Unfortunately, we will need to add a charge
for the missing item to your bill."
Finalizing the Checkout:

Assistant Front Office Manager: "Thank you for your understanding, Ms. Chawla. Here is your
final bill including the charge for the hair dryer. We hope you enjoyed your stay and we look
forward to welcoming you again."
Dialogue Example: Assistant Front Office Manager Interaction
Reservation Stage

Travel Assistant: "Hello, I need to book a room for Ms. Sangeeta Chawla for 5 nights."
Assistant Front Office Manager: "Certainly. She is booked under the M.A.P meal plan. The
reservation is confirmed."
Registration Stage

Ms. Chawla: "I want to change my meal plan to A.P. without informing my company."
Assistant Front Office Manager: "For such changes, we require authorization from Accenture.
May I contact them on your behalf?"
Guest Stay Stage

Ms. Chawla: "Can I get a hair dryer?"

Assistant Front Office Manager: "Certainly. We will have it sent to your room immediately."
Departure Stage

Assistant Front Office Manager: "Ms. Chawla, we need the hair dryer returned."
Ms. Chawla: "I didn’t receive one."
Assistant Front Office Manager: "Our records show it was provided. We’ll check with
housekeeping."
Handling the Dispute

Assistant Front Office Manager: "Housekeeping confirms the hair dryer was provided and is
now missing. We’ll need to add a charge to your bill."
Ms. Chawla: "Alright, I understand."
Finalizing Checkout
 Hospitality – 1 Assignment

Assistant Front Office Manager: "Here is your final bill including the hair dryer charge. Thank
you for staying with us."
These steps ensure the situation is handled professionally and efficiently, maintaining guest
satisfaction while adhering to hotel policies.

Question 6 You have prepared a layout of a standard room as per the current scenario of the hotel
industry. After analysing the guest supplies, amenities, décor and cleaning standards, design a
standard room for future.
You can describe the layout in a few lines)
Explain as to how the hotel with updated room facilities can create a niche in the industry.
DISTINCTION)
OR Answer the Question below

Design a brochure with specially designed packages to up-sell a hotel in the off-season.
Explain how the various packages will be successful in bringing business during the off-
season. You can share your design ideas in the space below
(DISTINCTION)

Answer Future Standard Room Design

Layout Description

The future standard room is designed to offer both comfort and advanced technology to meet
the evolving needs of travelers. The room measures 35 square meters and includes:

Entrance Area:

A smart card/keyless entry system.

A full-length mirror and a luggage rack.
Sleeping Area:

A king-sized bed with memory foam mattress and hypoallergenic bedding.

Adjustable ambient lighting and blackout curtains.
Work Area:

A large, ergonomic desk with a comfortable chair.

High-speed Wi-Fi and multiple USB charging ports.
 Hospitality – 1 Assignment

A multifunctional smart TV that doubles as a computer monitor.

Entertainment Area:

A 55-inch 4K smart TV with streaming services.

A soundproof room with a Bluetooth sound system.
Refreshment Area:

A mini-bar with healthy snack options and a Nespresso coffee machine.

A small refrigerator stocked with complimentary bottled water and beverages.
Bathroom:

A spacious, marble-finished bathroom with a walk-in rain shower and a separate bathtub.
Smart mirrors with built-in lighting and temperature control.
High-quality toiletries and a hairdryer.
Additional Amenities:

A small seating area with a loveseat and a coffee table.

A safe with biometric access.
A digital assistant (like Amazon Alexa) for room control and concierge services.
Creating a Niche in the Industry

Personalization:

The use of smart technology allows guests to personalize their room environment, such as
adjusting lighting, temperature, and entertainment preferences through a mobile app or voice
control.
Enhanced Comfort:

High-quality mattresses and hypoallergenic bedding ensure a good night's sleep, catering to
both leisure and business travelers.
Productivity Focus:

Ergonomic workspaces and high-speed internet make the room ideal for business travelers
who need to work remotely.
Health and Wellness:

Healthy mini-bar options and advanced air purification systems cater to the increasing demand
for wellness-focused amenities.
Sustainability:

Energy-efficient lighting and smart thermostats reduce the hotel's carbon footprint, appealing
to environmentally conscious travelers.
Luxury Experience:

Marble bathrooms, rain showers, and high-end toiletries enhance the sense of luxury,
attracting premium clientele.
Advanced Technology:

The integration of smart TVs, digital assistants, and keyless entry systems provides a futuristic
and seamless guest experience.
 Hospitality – 1 Assignment

Enhanced Security:

Biometric safes and smart locks ensure the safety and security of guests' belongings.
Entertainment:

Comprehensive in-room entertainment options, including streaming services and Bluetooth

sound systems, cater to modern entertainment needs.
Customer Service:

A digital assistant for concierge services enhances guest convenience, allowing them to make
reservations, request room service, or get information without needing to call the front desk.
By integrating these updated room facilities, the hotel can position itself as a leader in the
industry, attracting a niche market of tech-savvy, health-conscious, and luxury-seeking
travelers. This approach not only enhances guest satisfaction but also differentiates the hotel
from competitors, fostering customer loyalty and repeat business.