FACULTY OF LIFE

Nurturing professionals with high moral and ethical values

MANAGING PEOPLE & ORGANIZATIONS

Lecture 1
Management and Diversity

2 July 2024
Assoc. Prof. Dr. Mohd Fuad Mohd Salleh

1
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Recommended Text & Reference Books:

1. MANAGING AND ORGANIZATIONS SIXTH ED.
Clegg, Pitsis & Mount (2019)

2. MANAGEMENT, 16TH EDITION: Management, 16th edition

By: Robbin, Coulter & Long (2024).

3. MANAGEMENT, 15TH EDITION

By Bacharch & Shermerhorn (2023)
ISBN: 978-1-119-80249-5
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LEARNING OUTCOMES
After studying this chapter, you should be able to:
❑ Analyze the psychological and social foundations of
individual behavior in organizational settings..
❑ Evaluate organizational behavior, management strategies
and practices in organizations.
❑ Recommend courses of action to improve employees’
motivation, behavior, wellness, and attitudes of
organizational members by applying theoretical approaches.
❑ Develop a plan to maintain or change an organization’s
culture and ensure that newcomers will fit with the culture.
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Course outline overview

❑ Topic # 1: Management : Concept, Scope, Significance, Role,
Nature, Purposes of Management

❑ Topic # 2: Diversity in organizations: age, sex, ethnicity, race

❑ Topic # 3: Decoding Behavior & Personality

❑ Topic # 4: A framework for the study of organizations, people and

their behavior
❑ Topic # 5: Planning : Nature, Types, Importance

❑ Topic # 6: HR policies and procedures

❑ Topic # 7: Coaching & Development

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Course outline overview…

❑Topic # 8: Organization Analysis

❑Topic # 9: Motivation and Planning

❑Topic # 10: Managing Groups

❑Topic # 11: Foundations of group behavior, group psychology.

❑Topic # 12: Leadership

❑Topic # 13: Communication and Information Technology

❑Topic # 14: Organizational structure

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Topic 1:
Management: Concept, Scope, Significance, Role,
Nature, Purpose of Management
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Management Concept
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Management Concept
Definition
1 Management is the process of achieving goals and
objectives effectively and efficiently through and with
the people.

2 Management is a process of designing and

maintaining an environment in which individuals
work together in groups to effectively and
efficiently accomplish selected aims.
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Management Defined…
3 Management is the process of achieving
organizational goals and objectives effectively and
efficiently by using management functions i.e.
 Planning

 Organizing

 Directing/Developing

 Coordinating

 Controlling
4 Management is a set of activities directed at an
organization's resources with the aim of achieving
organizational goals in an efficient and effective
manner.
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These definitions when expanded have this

meaning:
A process of getting the work or the task done through
others.
and these implications:
 Management is thus a continuous effort aimed at shaping
an organization and contributing to its overall growth.
 The functions of managers include planning, organizing,
directing, developing, staffing, leading and controlling.
 It applies to managers at all hierarchical levels.
 The aim of managers is to increase productivity,
effectiveness and efficiency.

How do you measure?

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Three Elements
 Process - represents ongoing functions or primary
activities engaged in by managers
 Efficiency - getting the most output from the least
amount of inputs
 “doing things right”
 concerned with means
 Achieving the objectives in time

 Effectiveness - completing activities so that

organizational goals are attained
 “doing the right things”
 concerned with ends
 Achieving the objectives on time
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Efficiency and Effectiveness

Means Ends
Efficiency Effectiveness

Goals

Goal Attainment
Resource Usage

Low High
Waste Attainment
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Management: Science or Art?

▪ Science is a collection of systematic knowledge,
collection of truths and inferences after continuous study
and experiments. It has fundamental principles
discovered.
▪ Art uses the known rules and principles and uses the skill,
expertise, wisdom, experience to achieve the desired
result.
Management has got two faces like a coin; on one
side it is art and on the other it is science.
Management has got scientific principles which
constitute the elements of Science and Skills and
talent which are attributes of Art.
Management is both art and science.
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Management Nature and Roles

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Nature
Goals-oriented
➢ The most significant aim of all management
pursuit is to achieve the purposes of a firm.
➢ The aims must be practical and reachable.
➢ Supreme in Thought and Action: Managers set
achievable goals and then direct execution on all
aspects to achieve them.
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Roles
Roles are behaviors adopted to perform various
management functions:
➢ Planning
➢ Organizing
➢ Directing/Developing
➢ Coordinating
➢ Controlling
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Roles: Three Categories

1. Interpersonal roles.
This category includes the roles which concern
interactions with people working inside and
outside the organization - figurehead, leader,
and liaison.

2. Informational roles.
The informational category involves creating,
receiving, or sharing information with coworkers.
collects information, processes it, delivers it to
those who need it.
- monitor, disseminator, and spokesperson.
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Roles: Three Categories

3. Decisional roles.
Decisional roles are about action. By
communicating with people and using information,
managers make decisions that lead the
organization to its goals.
- Eentrepreneur, disturbance-handler, resource-
allocator, and negotiator.
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Management Purposes
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Purposes
The purpose of management is to
➢ coordinate
➢ organize
an organization's many operations so that those
actions may contribute to the company achieving
its goals.
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What is the ultimate GOAL of an

organization?
How to achieve the GOAL?
1st. assignment due Tuesday (9/7/2024).
Write about your organization’s goal and how the
management go about it (how the management
achieve the goal.)
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Ends of Discussion