Getting Started

Archer Daniels Midland Company

North American Headquarters
PO Box 1470
Decatur, Illinois 62525
t (217) 424.5200
ADM.COM

Welcome to your new computer! Upon your initial login, there are a few tasks you will need to perform to get
your profile set up to use some of the standard systems that ADM Employs. Clicking on the link in the list below
will bring you to a page with more specific information on the tasks at hand. Some of this info will be useful in
the future as well, so be sure to keep this PDF as a handy reference.

ADM VPN (Only needed for remote work)

Information on how to set up VPN on your new computer

Launch Outlook
When you launch Outlook for the first time, it will automatically configure itself

OneDrive Information
OneDrive is a technology new to Windows 10 that will actively sync data saved in your Windows Profile to SharePoint
Online.

Map Network Drives

Network Drives are individual specific, so will need to be mapped when you log on to a new computer.

Install Network Printers

Network Printers are also individual specific, so need to be set up when you log on. There are various methods to install
printers based on your location setup.

Software Center
ADM's self-serve software solution for both publicly available software titles as well as licensed applications upon request

Associate PDF with Adobe Acrobat Products

This step will make it easier to read this document. The default PDF association in Windows 10 is Microsoft Edge. This is a
valid application to use for PDFs, but not as robust as Adobe Acrobat Reader.

Remote Desktop (RDP)

Information on how to launch and use Remote Desktop to connect to a system inside ADM

How to report new Requests and Incidents

Information on how to submit a request and call IT for help

Additional Information
See this page for some additional information about your Windows 10 computer, including some information on how Office
2016 is activated (and what that means to you), additional information on OneDrive, how to identify your computer name,
and BlueZone.

Getting Started Page 1

ADM VPN (Only needed for remote work)
Return to Table of Contents

1) Launch Cisco Anyconnect Secure Mobility Client from Start Menu - Cisco - Cisco Anyconnect Mobility Client

2) The Cisco Anyconnect Secure Mobility Client software will launch. Click Connect
a. NOTE: After the initial launch on a new computer, the connect field will be BLANK, and must manually
be populated with myvpn.adm.com, as shown below.

3) You will be prompted to enter a username and password. Enter your credentials as follows:
a. Username = DOMAIN\USERNAME, e.g. NA\a123456 or EU\I7652987
b. Password = your static token PIN followed immediately by the token number displayed on your Mi-
Token
app or Physical Token, e.g. mypin123456
c. Second Password = your Domain Password

Getting Started Page 2

Once Connected, you can confirm you are on by checking the icons in the notification area by the clock. The
VPN Icon will display with a Padlock over it

You can now access ADM internal systems such as mapped drives, the Inside, etc…

Getting Started Page 3

Launch Outlook
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Upon the initial launch of Outlook, your computer will need to set up your mail profile so you can begin
downloading email. You can launch Outlook 1 of 2 ways, either by browsing for it in the Start Menu, or searching
for it, as pictured below. If you want to search, you do not need to click on anything special after clicking the Start
Button. Just click Start and begin typing!

When Outlook launches, it will search for your account. If an account can be identified, it will populate your email
address for you. If not, it will show up blank - simply enter your email address as below.

Click Connect, and it will automatically set up your profile, and prompt you when complete:

Getting Started Page 4

If you opt to Set up Outlook Mobile on my phone, too, it will bring up a website asking for your phone number to
send a link to. While this technology does work, it is not the supported standard for mobile email, so it is
suggested that you uncheck the box and not worry about setting up Outlook Mobile. The supported standard for
mobile email is InTune.

A note on Outlook: After the initial launch, Outlook will need to download/cache the entire contents of your
mailbox, which will take some time, depending on how large your mailbox is. This often causes some performance
issues on the first day. If you notice that email stops flowing in a while after you launch it, closing Outlook and
reopening will usually get it going. This performance degradation will subside once that initial download is
complete.

Getting Started Page 5

 OneDrive Information
Return to Table of Contents

Check out additional OneDrive training material on https://app.quickhelp.com/adm/skillPaths/205786!

Office 2016 also brings along a very convenient tool for managing local data and remote work options. Microsoft
OneDrive has been automatically configured to sync data you save on your Desktop and My Documents folders,
as well as your Internet Explorer Favorites.

You will know OneDrive is syncing your data when you see this icon down by the clock

To view what data OneDrive has synced to the cloud for you, simply click the OneDrive icon, and select View
Online

This will open your OneDrive site in the cloud where you can review your documents online.

What else can OneDrive do for you?

• Transforms the way you store, access and share files – secure access anytime, on any device
• Facilitates efficient and secure file sharing and collaboration with colleagues, clients or partners

Getting Started Page 6

Map Network Drives
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Before you map a drive, you must first identify the full path to the drive you want to map. In many cases, this
path consists of just a servername and a sharename, however some can have a path that is many folders deep.

A drive path looks like \\servername\sharename, but many times is reported in Windows as "sharename on
servername", or sharename (\\servername), as below:

Once you have the path identified, you are ready to map a drive

Mapping a network drive in Windows 10 is best launched from Windows Explorer. ADM's Group policy places a
pinned icon to Windows explorer in the task bar, 2 spots to the right of the Start Flag

Single click the icon to open Windows Explorer

Click the Map network drive button to bring up the drive map dialogue

Getting Started Page 7

• Pick the drive letter you want to use. This letter can be anything available in the Drive Dropdown, unless
your department has a set standard for the map
• Type the network drive path identified earlier into the Folder field
• If you want this drive to map every time you log in, keep the Reconnect at sign-in box checked
• The Connect using different credentials box is only needed if you have to map the drive using different
login information, so is rarely used
• Click Finish

Getting Started Page 8

Install Network Printers
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There are a few standard methods available to install network printers at ADM

Cloud Print Release

Refer to this page if Print Services has informed you that Cloud Print Release is available at your
location.

Network print queue - local server

Refer to this page if your location has a local print server available to you.

Print to IP - no local print server

Refer to this page for manual setup of a printer via its IP Address

Getting Started Page 9

 Cloud Print Release

Return to Install Network Printer Page

1. Open the start menu and type in Software Center

2. Locate the Lexmark Print Management Client Lexmark 3.3.3 and click on it

Click on install

Getting Started Page 10

 Click on install

3. Install typically takes anywhere from 5 to 15 minutes

Getting Started Page 11

4. After installation is complete window will appear like this

5. If you get a box that pops up like this just click “OK”

Getting Started Page 12

Registering with Cloud Print Release application on computer
Printing using Cloud Print Release
1. First time printing, you will need to validate on your computer through the Cloud Print
Application.
2. Print a document to the Cloud Print Management – PCLXL or Cloud Print Management – PS3
queue

3. Type in your email address and click next

4. Close the window out.

Getting Started Page 13

Network print queue - local server

Return to Install Network Printer Page

A vast majority of printers are hosted by print servers located across the network. A server based print
queue is a location on a server that allows that server to centrally manage job spooling, driver version,
and default settings of the printer in question. A path to that printer is in the format \\servername
\printername, and Windows reports this in reverse order when displayed in windows:

If this is a replacement computer, you can get this information from your old computer. If this is your
first computer at ADM, check with your colleagues or manager to determine what network printer you
need to access. Once you have identified the server and printer names, you are ready to install the
network printer you need access to.

Click Start, Settings, Devices, and then Printers & Scanners. Or, Click Start, and begin typing the word
Printers

Either method will open the printers & Scanners dialogue

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Click Add a printer or scanner, and a list of printers it identifies will populate directly below the button

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If the printer you are looking for is not listed, click the link stating "The printer that I want isn't listed"

Note: You can also get to this same Wizard via the Devices and Printers dialogue from the Control Panel,
if you have found yourself more comfortable using Control Panel in Windows 10.

Choose Select a shared printer by name, and type \\servername\ (where servername is replaced with
the name of the server hosting the print queue). Note: the \ at the end is VERY IMPORTANT if you need
to populate a list of available printers on that server.

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Select the printer you want from the list, and click Next

Click Next

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Print a test page if you like, and click Finish when you are done

Getting Started Page 18

Print to IP - no local print server

Return to Install Network Printer Page

If your location does not have a local print server you may have to manually set up your printer to print
direct to its IP address. Before proceeding, be sure to identify the IP address of your printer. It will be
listed either on a label on the printer, or somewhere on the main screen.

Click Start, Settings, Devices, and then Printers & Scanners. Or, Click Start, and begin typing the word
Printers

Either method will open the printers & Scanners dialogue

Getting Started Page 19

Click Add a printer or scanner, and a list of printers it identifies will populate directly below the button

Click on the link that reads "The printer that I want isn't listed"

Getting Started Page 20

Select the option to Add a local printer or network printer with manual settings, and click Next

Select Create a new port, and then pick Standard TCP/IP Port from the drop down, and click Next

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Select Create a new port, and then pick Standard TCP/IP Port from the drop down, and click Next

Enter the IP address of the printer in the Hostname or IP Address. The Port Name will automatically
populate with this same information. Click Next

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Select Generic Network Card if you see this screen, and click Next

Select the driver for the printer you are using. Most of the printers in use at ADM will be Lexmark, and

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Select the driver for the printer you are using. Most of the printers in use at ADM will be Lexmark, and
use the Universal print driver. If you have multiple universal versions available, pick the one with the
highest version number, then click Next

If you get this screen, leave the "Use the driver…." option selected, and click Next

Getting Started Page 24

Give the printer a name that will help you identify it, and click Next

On this screen, select the "Do not share this printer" option, and click Next

Getting Started Page 25

On this screen, select the "Do not share this printer" option, and click Next

You can send a test page from this screen if you like, then click Finish when complete

Getting Started Page 26

Software Center

Return to Table of Contents

This information can also be located in the Service Now Knowledge Base

Software Center is ADM's self-serve software solution for both publicly available software titles as well
as licensed applications you may request. To access Software Center, perform the following:

Click on the Start Button (Windows logo), and begin typing "software center" (without the quotes).
Windows will search for it and find it:

When it opens, you will see tiles for all software available to you

Simply click on the tile for the software you need, and follow the on screen instructions.

Getting Started Page 27

Associate PDF with Adobe Acrobat Products
Return to Table of Contents

By default, Windows 10 will associate PDFs with their modern browser, Microsoft Edge. While this is a valid
application to use, it does not have many of the features that a lot of individuals tend to use. In fact, this PDF will
work better in Adobe Acrobat or Acrobat Reader. To change your PDF association, you can launch Adobe Acrobat
Reader (Or Adobe Acrobat, if you are licensed for it). On the first launch, it will prompt you to make it default

Click Yes, and it will launch a Wizard stepping you through the process.

Alternatively, you can also set this association if you have a PDF handy (i.e. saved on your desktop or in a network
drive). You can right click on the PDF icon in question, select Open With, and Choose another app

Which will bring up this menu:

Getting Started Page 28

Check the box to Always use this app to open .pdf files, and select Adobe Acrobat Reader 2017 as the application.
If you have a license for Adobe Acrobat 2017, and it is installed on your computer, you can also select that as an
application.

For more information, you can visit https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html

Once you have changed the file association, you can close this PDF and then reopen to continue.

Getting Started Page 29

Remote Desktop (RDP)
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Remote Desktop Connection (commonly called RDP) is a built in Windows utility used to log in and take control of
another PC on the network. In order to utilize RDP, your host computer must also be connected to the ADM network,
either directly, VPN, or via a terminal server accessed through Citrix.

Click on Start, and begin typing "Remote Desktop" (without the quotes). Remote Desktop Connection will be the Best
Match

Alternatively you can find RDP in the Start Menu under Windows Accessories

Enter the PC name of the computer you would like to connect to, and click Connect

Getting Started Page 30

Enter your domain password, and click OK

Getting Started Page 31

How to report new Requests and Incidents
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In cases where you need to ask for some new IT provided service/equipment (Known as a "Request"), or report a
problem you are having (known as an "Incident"), launch ServiceNow by opening the web browser of your choice
and navigating to http://ithelp.adm.com.

Should you require assistance filling out a request you can consult a colleague, manager, or contact the Service
Desk and they will walk you through the process.

The Service Desk can also be contacted via phone if you need to report a problem with your IT equipment or
software.

Service Desk Information:

Self service portal located at http://ithelp.adm.com
Telephone (212) 461-8465 or (833) 273-6746

Getting Started Page 32

Additional Information
Return to Table of Contents

Office 2016 Activation

Along with a new version of Windows comes a new version of Office. Office 2016 (AKA O365) is the latest in the
Microsoft Office suite of tools. It is very similar to versions of Office you have used in the past, but Office 2016
licensing works differently than other versions of office. It is all based off of your ADM domain account/email
address. Because of that, there may be some delays in office activating. If you get a yellow banner across the top
of your Office products asking to activate, you can ignore it - Office will activate on its own within a couple of
days.

Windows 10 Search
The search capability in Windows 10 has been improved greatly when compared to other versions of Windows.
To initiate a search of applications and files on your computer, simply click the start button and start typing -
that's it! Results will appear in the start menu as you type. There are many other Windows 10 informational
resources published online at https://app.quickhelp.com/adm/.

What is my computer name?

If you ever have to call in for support, the most important piece of information to supply is the computer name.
There are many ways to get to this information, my 2 favorites are below:

1) Right click the start button, and select System from the menu
2) Click the start button and search for "Computer Name" (no quotes required)

Phone
Your Manager has been provided with your Extension number. Should that not be the case or mobile needs are
now known, a ServiceNow ticket should be raised to obtain one or both. See How to report new Requests and
Incidents for information on how to open a ticket.

BlueZone
BlueZone is ADM's web based application used for accessing the IBM and VAX systems. Since it is web based, it
must be launched independently on any computer you use (i.e. IT cannot install it for you). To launch BlueZone,
go to the Inside -Employee Resources -Applications. You can also access it via this link:
https://adm.sharepoint.com/sites/inside/en-US/applications/Pages/AtoZ.aspx

Getting Started Page 33