MATHEWS
With a diverse professional background spanning roles in hospitality and
PAVANA
JOSEPH
mathewsjoseph70@yahoo.com
+44 (0) 7442668633
www.linkedin.com/in/mathews-
pavana-joseph-a586aa88
21 Stanhope Road, Salford
Manc hester, M6 7HY
EDUCATION
MSc (Hons) Project Management
University of Salford, Manchester
2022-2023
B Tech Mechanical Engineering
Albertian Institute of science and
technology
2013-2017
SKILLS
• Flexible and resourceful worker
• Good planning and organizational skills
• Problem Solving Capacity
• Keen attention to detailed reviewing
• Efficient time management skill to
prioritize task
• Strong interpersonal skills
• Able to handle multiple tasks
simultaneously
• Priority in Fast paced work
environment
• Exceptional communication
and interpersonal skills
SUMMARY
healthcare,myself brings a wealth of experience and skills to the table. As a
Food and Beverage Team Member at both Manchester Marriott Victoria &
Albert and Novotel Manchester City Centre, I have excelled in providing
exceptional customer service, managing time effectively, and ensuring
adherence to food safety standards. My expertise extends to drink recipes,
mixology techniques, and bar operations, allowing me to enhance customer
satisfaction through personalized recommendations and efficient service.
Additionally, my collaborative nature is evident in my ability to work
seamlessly with team members and other departments to achieve project
goals and maintain high service standards. In my previous role as a Health
Care Assistant at L&M Healthcare Hulton House, I demonstrated empathy,
compassion, and attention to detail while providing support to patients with
limited mobility and assisting with medication management. Overall, My
diverse skill set and dedication to excellence make them a valuable asset
in any team or organization.
PROFESSIONAL EXPERIENCE
Food and Beverage Team Member
Manchester Marriot Victoria & Albert
Feb 2024- Present
• Closely collaborating with management and team members to
ensure the effective completion of initiatives and projects, offering
suggestions and insights to improve the caliber of services and
happiness of customers.
• Providing outstanding customer service by attending to guests'
requirements in a timely and courteous manner, accurately taking
orders, and serving food and drinks in a timely and effective
manner.
• In order to ensure that project targets and timelines are met, plan
and carry out promotional campaigns, special events, and menu
adjustments.
• Setting priorities for work and efficiently managing time to meet
service demands High caliber.
• Following food safety and hygiene guidelines, making sure that
food and beverages are handled, stored, and presented properly,
and actively taking part in quality control procedures to uphold
high levels of service.
• Keeping lines of communication open and transparent with
coworkers, managers, and other departments, giving regular
updates on the status of the project, any difficulties, and areas
that could use improvement.
• Using problem-solving techniques to handle complaints from
customers, fix service problems, and get past roadblocks that
come up when daily operations or projects are being carried out.
 Food and Beverage Team Member
LANGUAGE SKILLS Novotel Manchester City centre
Apr 2022 - Feb 2024
• ENGLISH
• MALAYALAM
• TAMIL
• Extensive knowledge of drink recipes, mixology techniques,
• HINDI and flavor combinations
• Exceptional interpersonal and communication skills, dedicated
to providing excellent customer service
• Solid understanding of bar operations, including inventory
management, ordering supplies, and maintaining cleanliness
and organization.
• In-depth knowledge of various spirits, wines, beers, and other
beverages. Familiarity with different brands, styles, and
REFERENCES regions, enabling recommendations and suggestive selling to
enhance customer satisfaction.
• Strong ability to work in fast-paced environments while
maintaining attention to detail and efficiency.
• Proven experience working collaboratively with bar staff,
Nikhil Das Kommangot (F &
servers, and kitchen personnel to ensure smooth operations
B Manger)
and seamless customer service.
Manchester Marriot Victoria &
Albert
Health Care Assistant
Nikhil.Kommangot@thevanda. L&M Healthcare Hulton House
co.uk
Feb 2022- Apr 2022
+44 7435018777
• Assisted and encouraged medication or administration
management as required and appropriately monitored health-
related factors such as food and fluid intake.
Alexandra Panta (Operation
• Recorded Patient observations and behavioral changes
Manager)
promptly reporting concerns to the manager.
Novotel Manchester City • Provided help and support to people with limited mobility.
Centre • Kept track of ongoing treatment, spotting and effectively
addressing barriers to recovery.
h3145-fb@accor.com • Discussed changes to care plans with patients and their
+44 7466217498 families, demonstrating emotional resilience, active listening
and compassion.
• Looked after the client’s physical, emotional, cultural, and social
needs using a person-centered approach.
Alexandra Panta (Operation • Cleaned patient rooms, completing tasks such as changing beds,
dusting, hoovering and sanitizing.
Manager)
Novotel Manchester
Deepa santhosh City Nurse)
(Senior
Centre
L&M Healthcare Hulton House
h3145-fb@accor.com
dsanthosh@lmhealthcare.co.uk
+44
+44 7466217498
7523496013