Frontline Daily Check List

Date: To be completed by the Supervisor in the

morning and signed off by the Duty

Prepopulated
Store: Manager by 12:00 Daily

Answers
Supervisor Name & Signature: When the answer is different to the
prepopulated one, enter the Action Taken
Manager Name & Signature: next to the item in the columns below

Tills
Are all the tills online - are both the lights green (left cache Yes
and right network)?
Is all the hardware in working order - screen, printer, cash Yes
drawer?
Is there any evidence of tampering on any of the above No
equipment?
Are all scanner screens cleaned, not cracked and flush with the Yes
till
Are all the belts working? Yes, Where
Applicable
Are all the lights and supervisor bells in working order? Yes
Do all tills have till rolls and plastic bags / barrier bags? Yes
Are there “closed/next customer” signs available for every till? Yes
Are all tills clean, do they have a cloth, spray bottle with Yes
sanitizer and sponges to open plastic bags?
Is there a till packer for every trolley till? Yes
Do all unmanned tills to have a “closed” sign and the access Yes
blocked?
Are there enough open tills? Yes
PEDS
Is there any evidence of tampering on the PEDs i.e.: skimming No
devices, screws missing, mounting issues?
Were all the PEDs confirmed to be online prior to trade? Yes
Are there any missing PEDs or have PEDs been incorrectly No
allocated?
Has a call been logged for offline or missing PEDs? Yes, When
Applicable
Other
Have all suspended transactions been recalled? Yes
Have scan rate and shortages for the previous day been Yes
addressed?
Are cashiers greeting the customers? Yes
Are cashiers asking customer for their Smart Shopper loyalty Yes
cards?
Are cashiers asking customer if they want to use their Smart Yes
Shopper Rands?
Are there any personal items at the checkout - cell phones, No
handbags, bottles, gum, bank or loyalty cards, barcodes of any
items or personal cash?
Is the Deposita/Moola in working order? Yes
Are all standalone Nedbank devices docked, banked and in Yes
working order?
Are cashiers dropping cash early and often? Yes
Is there more than R5000 in the till drawer? No
Are all staff wearing their correct uniforms? Yes
Are frontline staff chatting to one another while serving No
customers?
Is the tea/lunch allocation list available? Yes
Is the returns area clean? Yes
Are all refunded items cleared from area? Yes
Are all trolleys and baskets clean? Yes
Are all logged calls recorded in the log book? Yes, When
Applicable
Have all outstanding calls been followed up on and, calls older Yes, When
Applicable
than 24hrs escalated?
Money Counter
Is the counter correctly staffed? Yes
Are there cashiers scheduled to cover the entire day? Yes
Is the counter clean and free from clutter and no customer Yes
data lying around unsecured i.e.: handset purchase or return
documentation?
Are there any copies of customer documents that were left No
behind accidentally by customers i.e.: RICA documents,
statements, etc.?
Are the TVs switched on and in working order? Yes
Are all the cellular handsets displayed with pricing? Yes
Are the cellular accessories & SIM packs fully merchandised Yes
with the correct price labels?
Are the gift cards wall fully merchandised? Yes
Are the financial services fully merchandised with the correct Yes
price labels?
Is the lotto machine online? Yes
Is the TymeBank kiosk online? Yes
Is the PnP Money tablet online? Yes, Where
Applicable
Information Counter / Store Managers Office
Are all documents that contain personal information of Yes
customers or employees are adequately secured in a locked
desk/ safe i.e.: customer injury forms, CPA forms, employee pay
slips, injury on duty forms, methylated spirits register etc.?
Are lost credit / debit cards secured in the store safe and Yes, When
Applicable
destroyed within 48 hours if not collected?

Are there forms or documents with personal information that Yes

are no longer required been shredded?