HANNAH

MORALES
Customer Service Manager (CSM)

Result-oriented and personable CSM with over 2-year

experience in a fast-paced retail environment and 2-
year additional as a customer support representative.
Improved customer experience through managing,
leading, and training the entire staff and functions.
Resolved various customer inquiries and complex issues.

PHONE PROFESSIONAL EXPERIENCE

+123-456-7890
Paucek & Lage 2020 – Present
WEBSITE
www.reallygreatsite.com Customer Service Manager

Responsibilities:
ADDRESS
123 Anywhere St., Any City Effectively oversaw day-to-day front-end operations
of a busy customer service department
EMAIL Hired, trained, and mentored top customer service
hello@reallygreatsite.com agents and front-end staff
Applied ambitious customer satisfaction goals, and
KEY QUALIFICATIONS better-enabled customer service staff members to
effectively meet them
Complaint Resolution
Effective Communication Achievement:
Teambuilding & Training Decreased customer service staff turnover by 45%
Cost Reduction & Waste Elimination
Patience & Empathy
Larana Stores 2017 – 2018
Ability to Keep Calm under Pressure or in
Stressful Situations Customer Service Representative

Responsibilities:
EDUCATION
Helped store guests with all client concerns, including
Bachelor of Science – Retail Management
replacements, refunds, returns, and service guarantees
Borcelle Southwestern University
Completion: 2017 Achievement:

Relevant Coursework: Won “Friendliest Customer Service Agent” Award in

Retail Purchasing, Management 2018
Communications, Project Management, Sales
and Sales Management, Consumer Behavior,
Organizational Behavior, Supply Chain CERTIFICATE
Management, Retail Store Operations, and
Customer Service Management Certificate 2019
Business Leadership.