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v3

YBA
BABOK r

v3

YBA
2005 2006 2008 2009 2015

2005 1.0 1.4 1.6 2006 1.6 2008 2.0 2009

3.0 2015
ISBN-13: 97978-1-927584-03-3
IIBA
IBA

IBA

Com
etay
IBA IIBA BABOK CBAP
EEP EEP

Archimate The Open Group

BusinessModelGeneration.com

CMM

COBIT IT

Mind Map Buzan

SAFeTM
TOGAP The Open Group
etm UML

Zachman Zachman

bok@iiba.org
 Com
:

1.1 BABOK 1
1.2 ?2
1.3 ?2
1.4 BABOK 3

2 :

on
2.1 tm 12

Resale
2.2 14
2.3 16
2.4 16
2.5 19

3.1 24
3.2 31
3.3 37
3.4 42
3.5 47
 :
4.1 56
4.2 61
4.3 Elicitation 65
4.4 67
4.5 71

5.1 79
5.2 83
5.3 86
5.4 91
5.5 95

103
10

6.1
6.2 110
6.3 120
6.4 124

7.1 136
7.2 141
7.3 144
7.4 148
7.5 152

7.6 157

8.1 166
8.2 170
8.3 173
8.4 177
8.5 182

9 :

9.1 188

i
Table of Contents

9.2 194
9.3 199
9.4 203
9.5 207
9.6 211

10.1 217
10.2 220
10.3 223
10.4 226
10.5 227

Com
10.6 230
10.7 234
10.8 236
10.9 240
10.10 243
10.11 245
10.12 247
10.13 250
10.14 253
10.15 256
10.16 261
10.17 265
10.18 269

n
10.19 271

Resale
10.20 274
10.21 279
10.22 283
10.23 286
10.24 287
10.25 290
10.26 294
10.27 296
10.28 (kpi) 297
10.29 299
10.30 302
10.31 305
10.32 308

ii
 10.33 311
10.34 314
10.35 318
10.36 323
10.37 326
10.38 329
10.39 333
10.40 335
10.41 338
10.42 341
10.43 344
10.44 348
ajesay

10.45 350
10.46 SWOT 353
10.47 356
10.48 359
10.49 361
10.50 363

:
11.1 368
11.2 381
11.3 394
11.4 408
Aequau

11.5 424

A: 441
o

B: 457

C: 473

D: BABOK Guide v 2.0 483

V
IIBA 2003 10 :

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2004 10 2005 1 IIBA

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2005 10 1.4 1.6

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 Introduction

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 Analyze Potential Value and Recommend Solution Requirements Analysis and Design Definition

:
7.6.5
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7.6.6

:
IIBA

160
Requirements Analysis and Design Definition Analyze Potential Value and Recommend Solution

IIBA
:

(kpi):

SWOT :

7.6.7
:

:
:

161
 Analyze Potential Value and Recommend Solution Requirements Analysis and Design Definition

7.6.8
:
IIBA

162
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IIBA
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8.0.1:

:
:

:
IIBA

(BACCM )

164
Solution Evaluation

8.0.1::

IIBA

165
 Measure Solution Performance Solution Evaluation

8.0.2: /
IIBA

8.1
8.1.1

166
Solution Evaluation Measure Solution Performance

8.1.2
8.1.3

(kpi)

Inputs

IIBA
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8.1.1: /

167
 Measure Solution Performance Solution Evaluation

8.1.4
1

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2
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1.3

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8.1.5
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8.1.6
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( ):

IIBA
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(kpi):

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8.1.7
8.1.8 :
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8.2
8.2.1
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IIBA

( 166 )

(kpi)

8.2.3
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170
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8.2.1: /

IIBA
8.2.4

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2
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( 182 )

8.2.5
8.2.6 :

:
IIBA

172
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(kpi):

8.2.7

IIBA
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8.2.8
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8.3
8.3.1

8.3.2

( 177 )

173
 Assess Solution Limitations Solution Evaluation

8.3.3 Inputs
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8.3.1: /
IIBA

174
Solution Evaluation Assess Solution Limitations

8.3.4

( 166 )
( 170 )

IIBA
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3.

8.3.5
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175
 Assess Solution Limitations Solution Evaluation

8.3.6
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8.3.7

:
IIBA

176
Solution Evaluation Assess Enterprise Limitations

: ;

IIBA
8.3.8
:

8.4
8.4.1

8.4.2

177
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8.4.3 Inputs
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8.4.1: /
IIBA

8.4.4

:
Solution Evaluation Assess Enterprise Limitations

:
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IIBA
2

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8.4.5
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:
IIBA

180
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:
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IIBA
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8.4.7
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181
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: ;

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8.4.8
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8.5
8.5.1

8.5.2
8.5.3
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IIBA

Inputs

182
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8.5.1: /

IIBA
8.5.4

183
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(
IIBA

184
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: (
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IIBA
8.5.5 :
8.5.6
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185
 Recommend Actions to Increase Solution Value Solution Evaluation

8.5.7
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:
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186
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IIBA
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( 188 );

( 194 )

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( 207 )

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9.1

(
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9.1.1

2
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3
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9.1.2

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189
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9.1.3
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3
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9.1.4
9.1.5
1

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2
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9.1.6
1

2
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3
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192
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9.1.7 V
1

IIBA
3
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9.2

( 194 );

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9.2.1
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194
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9.2.2
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1
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3
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9.2.4

2
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3
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9.2.5

2
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3
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198
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9.3

( 199 );

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IIBA
9.3.1

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200
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9.3.4

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9.3.5

2
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3
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203
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2
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204
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9.4.2
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3
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2
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9.4.4
1
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206
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9.5 I
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9.5.2
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3
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208
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9.5.3
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209
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9.5.4
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9.5.5
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3
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9.6

( 212 );
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9.6.1
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212
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2
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9.6.3

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215
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216
 10

IIBA
BABOK Guide

BABOK Guide

BABOK
BABOK Guide

10.1
10.1.1

217
 Acceptance and Evaluation Criteria Techniques

10.1.2

10.1.3

1
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218
Techniques Acceptance and Evaluation Criteria

10.1.1:

IIBA
2

(UAT)

219
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10.1.4
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10.2
10.2.1
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10.2.2

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220
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221
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4
IIBA

10.2.4

222
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IIBA
10.3
10.3.1

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10.3.1:

10.3.3
1
IIBA

3
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5
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10.3.4

IIBA
1

225
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10.4
10.4.1
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10.4.3

1
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IIBA

( );
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2
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226
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10.4.4
1

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10.5
10.5.1
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10.5.2

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10.5.1:
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228
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10.5.3
10.5.4 1

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IIBA
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229
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10.6
10.6.1

10.6.2
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1
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:
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IIBA
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10.6.1:Sample Capability Map 1 Cell

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10.6.2: 1
IIBA

232
Techniques Business Capability Analysis

10.6.3:

IIBA
10.6.4

233
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10.7
1 0.7.1
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;
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10.7.3
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2
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( )

3.
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IIBA
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10.7.4
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10.8
10.8.1

10.8.2
IIBA

236
Techniques Business Model Canvas

10.8.1:

IIBA
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:
:

:
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238
Techniques Business Model Canvas

( ) ( )

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IIBA
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239
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:
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2
IIBA

10.9
10.9.1
10.9.2

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( )

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IIBA
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10.9.3

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2
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242
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10.9.4

IIBA
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10.10
10.10.1

10.10.2

243
 Collaborative Games Techniques

10.10.3
1.

2
IIBA

4.
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244
Techniques Concept Modelling

10.10.1:

IIBA
10.10.4
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10.11
10.11.1

245
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10.11.2
10.11.3

;
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10.11.4
1

IIBA
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10.12
10.12.1

10.12.2

247
 Data Dictionary Techniques

( ( 256
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10.12.1:
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10.12.3

2
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:
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IIBA
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First Name+Middle Name+Family Name
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10.12.4
1

2
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10.13
10.13.1
10.13.2

( )

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10.13.1:Context Diagram game - sarson Notation

IIBA

1
Techniques Data Flow Diagrams

Figure 10.13.2: Level 1 Diagram Yourdon Notation

IIBA
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1

10.13.3
1 ( )
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IIBA

10.13.4: Yourdon
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10.13.4

IIBA
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10.14
10.14.1
10.14.2

253
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10.14.3
1

( ( 265 ))
IIBA

2 :
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80 80
70 90

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IIBA
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10.14.4
1

10.15
10.15.1
IIBA

10.15.2

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256
Techniques Data Modelling

( )

(ERDs)

IIBA
10.15.3
1
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:
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258
Techniques Data Modelling

10.15.1: ( )

IIBA

259
 Data Modelling Techniques

10.15.2: (UML )

5
IIBA

10.15.4
1

260
Techniques Decision Analysis

2
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10.16

IIBA
10.16.1

10.16.2

;
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:
1. :

2. :

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(MCDA)
IIBA

10.16.3

:
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262
Techniques Decision Analysis

10.16.1:

IIBA
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10.16.2:

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263
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(
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100
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10.16.4
1
IIBA

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10.17
10.17.1
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IIBA
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10.17.3

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10.17.1:
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(
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266
Techniques Decision Modelling

( )

10.17.2:

IIBA
:
:

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( )
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10.17.3:

10.17.4
1
IIBA

268
Techniques Document Analysis

10.18
10.18.1

10.18.2
10.18.3

IIBA
( )

(sme)

:
;

269
 Document Analysis Techniques

( )

2
:

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10.18.4
IIBA

(
)
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10.19
10.19.1

10.19.2 :
10.19.3

IIBA
( )

:
:

271
 Estimation Techniques

(ROM):

(Rolling Wave):
( )

PERT: :(1) ;
(2) ;(3)
PERT :( + +(4 ))/6

.2
IIBA

(Rough Order of Magnitude, ROM)

ROM +50% -50%

10%

ROM
( )
ROM
ROM
Techniques Estimation

.3

: ( )

IIBA
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( )

( )

40 90% 36 44
95% 38 42

PERT

( )

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 Financial Analysis Techniques

10.19.4
1

10.20
10.20.1
IIBA

10.20.2

;
;

274
Techniques Financial Analysis

10.20.3

IIBA
1

2 (TCO)
(TCO)

( )

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10.20.1:
IIBA

276
Techniques Financial Analysis

.5

IIBA
(ROI)

ROI :

=( - )/

ROI

(
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:
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NPV

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(IRR)

IRR ( )
IRR
IIBA

IRR
IRR

IRR

IRR NPV 0 :

= (-1 x )+( /(1 + IRR)= 0

278
Techniques Focus Groups

10.20.4
1

IIBA
2

10.21
10.21.1

10.21.2

279
 Focus Groups Techniques

10.21.3

1
IIBA

:
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280
Techniques Focus Groups

0.3

6 12

IIBA
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5.

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281
 Focus Groups Techniques

10.21.4

2
IIBA

282
Techniques Functional Decomposition

10.22
10.22.1

10.22.2

IIBA
10.22.1:

283
 Functional Decomposition Techniques

10.22.3
1

2
:
:
IIBA

: ( WBS)

284
Techniques Functional Decomposition

.4

( )

IIBA
:

: /

10.22.4
1

285
 Glossary Techniques

10.23
10.23.1

10.23.2
IIBA

10.23.3

286
Techniques Interface Analysis

10.23.4

IIBA
1

10.24 Interface
10.24.1
10.24.2
 Interface Analysis Techniques

:
;

(api)

:
;

;
IIBA

10.24.1:

10.24.3

1
Techniques Interface Analysis

IIBA
;
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289
 Interviews Techniques

10.24.4
1

10.25
Interviews
10.25.1
10.25.2
IIBA

( )

:
Techniques Interviews

:
;

;
;

10.25.3
1

IIBA
:

3.
:
,

;
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4.
:

( )

5.
:
;
IIBA

292
Techniques Interviews

:
;

6.

IIBA
10.25.4

293
 Item Tracking Techniques

10.26
10.26.1
10.26.2

10.26.3

:
IIBA

:
:

: ( )
Owner:

294
Techniques Item Tracking

:
:

IIBA
3

10.26.4
1

2
 Lessons Learned Techniques

10.27
10.27.1
10.27.2

( )

10.27.3

;
IIBA

10.27.4

296
Techniques Metrics and Key Performance Indicators (KPIs)

10.28 (kpi)
10.28.1

IIBA
10.28.2
10.28.3

(KPI)

:
:

297
 Metrics and Key Performance Indicators (KPIs) Techniques

:
:

:
:

2
IIBA

298
Techniques Mind Mapping

10.28.4
1

IIBA
( )

10.29
10.29.1

10.29.2

299
 Mind Mapping Techniques

( ) ( )

10.29.1:
IIBA

300
Techniques Mind Mapping

10.29.3
1

( ) ( )

IIBA
( ) ( )

301
 Non-Functional Requirements Analysis Techniques

10.29.4
1

10.30
10.30.1

(
)

10.30.2
IIBA

( )

X
S X% X%

302
Techniques Non-Functional Requirements Analysis

10.30.3
1
:
:

IIBA
(Performance Efficiency):

:
:

(Service Level Agreements):

303
 Non-Functional Requirements Analysis Techniques

:
90% 6

90%

ISO ;

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IIBA

304
Techniques Observation

10.30.4
1

IIBA
10.31
10.31.1
10.31.2

305
 Observation Techniques

:
/ :

/ :

10.31.3
1

;
IIBA

2
Techniques Observation

.3
:
;

IIBA
10.31.4
1

307
 Organizational Modelling Techniques

10.32
10.32.1

10.32.2

:
IIBA

( );

( );

( )

10.32.3

1
:
:

308
Techniques Organizational Modelling

(
)
10.32.1:

IIBA
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10.32.2:
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; ( )

( )

10.32.3:

2
IIBA

3
( )

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:
:

:
310
Techniques Prioritization

IIBA
10.32.4
1

10.33
10.33.1

311
 Prioritization Techniques

10.33.2

10.33.1:
IIBA
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10.33.3
10.33.4 1

( )

( )

3. /

IIBA
4

313
 Process Analysis Techniques

10.34
10.34.1

10.34.2
:
;

;
;

;
IIBA

( )

10.34.3

314
Techniques Process Analysis

:
;
;

IIBA
:

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SIPOC
SIPOC

SIPOC
SIPOC
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10.34.1:SIPOC

V (VSM)
(Value stream mapping, VSM)

( )
IIBA

( )
( )

316
Techniques Process Analysis

Figure 10.34.2: Value Stream Map

IIBA
10.34.4
1

317
 Process Modelling Techniques

10.35
10.35.1
10.35.2

( )
( )
( )

;
IIBA

( as-is )
( )

( )

( )
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10.35.3
1

(VSM):

IIBA
(UML ) :

(BPMN): ;

(IDEF) (IGOE) :

SIPOC :

:
( )

(Directional Flow):
(
)

: ( )
( )

319
 Process Modelling Techniques

( )

10.35.1:
IIBA

(BPMN)

(BPMN)
BPMN
( ) ( )

BPMN
Techniques Process Modelling

( )

10.35.2:

IIBA

(UML )

321
 Process Modelling Techniques

10.35.3:
IIBA

10.35.4
1

( )
Techniques Prototyping

2
IT

IIBA
;

( )

10.36
10.36.1

10.36.2
 Prototyping Techniques

(
)

10.36.3
1
:
: ( )

:
IIBA

:
/

:
Techniques Prototyping

( )

:
( )

: ( )

.3
:

IIBA
:

10.36.4

325
 Reviews Techniques

10.37
10.37.1
10.37.2

:
IIBA

;
Techniques Reviews

10.37.3

;
;

;
;

IIBA
2

( ):

( ):

327
 Reviews Techniques

10.37.1:
IIBA

10.37.4

328
Techniques Risk Analysis and Management

IIBA
10.38
10.38.1

10.38.2
10.38.3

1
 Risk Analysis and Management Techniques

10.38.1:
IIBA

330
Techniques Risk Analysis and Management

( )

10.38.1:

IIBA

331
 Risk Analysis and Management Techniques

:
:

:
IIBA

10.38.4
1

332
Techniques Roles and Permissions Matrix

10.39
10.39.1
10.39.2

IIBA
10.39.1:

333
 Roles and Permissions Matrix Techniques

10.39.3
1
:

RACI( )
CRUD( )
IIBA

.3

Inheritances

334
Techniques Root Cause Analysis

10.39.4

2
;

IIBA
10.40
10.40.1
10.40.2

( ) ( ) (
)

335
 Root Cause Analysis Techniques

10.40.3
1
( )

2 ( )

7
IIBA

10.40.1:

336
Techniques Root Cause Analysis

1
2 ?

IIBA
10.40.4
1

; /

337
 Scope Modelling Techniques

10.41
10.41.1
10.41.2

( )

: (
)

: (
)

Both: (
)

:
IIBA

10.41.3

1
:
;

338
Techniques Scope Modelling

IIBA
;

;
;

( )

339
 Scope Modelling Techniques

- : (
)

- :

:
(Ishikawa)

:
IIBA

.6
:
;

340
Techniques Sequence Diagrams

10.41.4
1
:

;
;

IIBA
(
)

10.42
10.42.1
10.42.2

( )
 Sequence Diagrams Techniques

(UML )

10.42.3
1

10.42.1:

10.42.2:
IIBA

3
Techniques Sequence Diagrams

( ):

10.42.3:

IIBA
10.42.4
1

343
 Stakeholder List, Map, or Personas Techniques

10.43
10.43.1

10.43.2
10.43.3

( 31 )
IIBA

344
Techniques Stakeholder List, Map, or Personas

IIBA
10.43.1:

/ :

/ :

/ :

345
 Stakeholder List, Map, or Personas Techniques

/ :

10.43.2:

.3 (RACI)
(RACI) RACI
: RACI

RACI /
RACI
IIBA

(R):
(A):

(C):
(sme)

(I):
Informed consult Informed
( )

346
Techniques Stakeholder List, Map, or Personas

10.43.3:RACI

IIBA
4

10.43.4
1

347
 State Modelling Techniques

10.44
10.44.1

10.44.2

( )

:
IIBA

10.44.3
1

348
Techniques State Modelling

( ) (
)

.3

IIBA
10.44.1:

349
 Survey or Questionnaire Techniques

.4

10.44.4
1

2
;
IIBA

sme

10.45
10.45.1

350
Techniques Survey or Questionnaire

10.45.2
10.45.3 (sme)

: /
/

IIBA
1

:
:

: (
)

351
 Survey or Questionnaire Techniques

:
IIBA

( )
:
;

.3
:
;

352
Techniques SWOT Analysis

10.45.4
1

( )

IIBA
2

10.46 SWOT
10.46.1
10.46.2 SWOT

SWOT

SWOT SWOT
SWOT

353
 SWOT Analysis Techniques

SWOT

SWOT :

;
;

10.46.3
SWOT :
(S):
IT

(W):

(O):
IIBA

(T):

SWOT

354
Techniques SWOT Analysis

10.46.1:SWOT

IIBA
10.46.4
1

2
SWOT ;

SWOT

355
 Use Cases and Scenarios Techniques

10.47
10.47.1
10.47.2

10.47.3
IIBA

(UML )
Techniques Use Cases and Scenarios

( )

10.47.1:

IIBA
2

357
 Use Cases and Scenarios Techniques

( )
IIBA

10.47.4

358
Techniques User Stories

( )

IIBA
10.48
10.48.1

10.48.2

359
 User Stories Techniques

10.48.3
.1 ( )
10.48.4

:
:

< > < > < >

Then

3
IIBA

.4

( ( 217 ))

360
Techniques Vendor Assessment

IIBA
10.49 V
10.49.1
10.49.2

(
)

(RFI) (RFQ) (RFT)

(RFP)

361
 Vendor Assessment Techniques

10.49.3
1

.3

.4
IIBA

.5
Techniques Workshops

10.49.4

IIBA
10.50
10.50.1
10.50.2

(sme)

;
 Workshops Techniques

10.50.3

:
;

;
;

;
;

2
:
:

:
IIBA

364
Techniques Workshops

.3

IIBA
4.

10.50.4

2
IIBA Workshops Techniques

366
11

IIBA
BABOK :

BABOK

( ) (
) ( )

( ) (
)
 The Agile Perspective Perspectives

BABOK

BABOK

;
( 9 )
;

11.1

?
IIBA

BABOK
(www.agilemanifest
o.org)
Perspectives The Agile Perspective

11.1.1

( )

IIBA
1

(
)
 The Agile Perspective Perspectives

(sme) ;
IIBA

.4

BABOK

.5
:

370
Perspectives The Agile Perspective

( )

IIBA
11.1.2

( )

2
 The Agile Perspective Perspectives

:
:

scrum master

:
Scrum
(DSDM) (XP)

:
IIBA

BABOK

.4
Perspectives The Agile Perspective

11.1.3

IIBA
1

11.1.1:

373
 The Agile Perspective Perspectives

11.1.1: ( )
IIBA

374
Perspectives The Agile Perspective

BABOK

11.1.2:

IIBA

375
 The Agile Perspective Perspectives

11.1.2: ( )

11.1.4

BABOK

:
: ; ;
;

:
IIBA

376
Perspectives The Agile Perspective

11.1.5 I
BABOK

BABOK BABOK
BABOK

IIBA
BABOK
( 220 )
( 311 )
(p. 243) ( 338 )
(p. 271)
(kpi)( ( 344 )
297 ) ( 359 )
( 299 ) ( 363 )

2
 The Agile Perspective Perspectives

BABOK
( 217 )
( 318 )
( 220 ) ( 323 )

( 227 ) ( 326 )
( 338 )
(Collaborative Games)( 243 )

( 245 )
(344 )
(p. 287) ( 356 )

( 299 ) ( 359 )
( 302 ) ( 363 )

.3
IIBA

BABOK
( 217 )
( 311 )
( 220 ) ( 326 )

(p. 243) ( 363 )

378
Perspectives The Agile Perspective

.4

BABOK
( 220 )
( 245 )
( 227 )
(kpi)( 297 )

IIBA
( 230 )
( 338 )
(p. 243)
( 363 )

.5

BABOK
( 217 )
( 230 )
( 240 )

379
 The Agile Perspective Perspectives

.6

BABOK
( 217 )
( 323 )
( 230 ) ( 326 )
IIBA

(kpi)(
297 ) ( 344 )

( 302 ) ( 356 )
( 359 )
(p. 314)
( 363 )

380
Perspectives The Business Intelligence Perspective

11.2

11.2.1 "
1

IIBA
( )

11.2.1: -

381
 The Business Intelligence Perspective Perspectives

2
:

: ;

.3
IIBA

.4
Perspectives The Business Intelligence Perspective

:
( ) ( )
( )

IIBA
.5
:

11.2.2

.3

;
 The Business Intelligence Perspective Perspectives

,
( )

.4
:

;
;
IIBA

384
Perspectives The Business Intelligence Perspective

: /
( ) ( )

: :

IIBA
,

(OLAP) ;

:(1) /
; (2)
( )

:
( )
:

( / ) ( )

385
 The Business Intelligence Perspective Perspectives

( );

( )

( )

11.2.3
1

:
:

(KPI)
IIBA

386
Perspectives The Business Intelligence Perspective

( ) (
):

: ?

:
1.

IIBA
2.

3.

: ?

:
:
( ) (
)

( )

387
 The Business Intelligence Perspective Perspectives

11.2.4

pivot

ETL( )

11.2.5
I
BABOK
IIBA

BABOK BABOK BABOK

1.
Perspectives The Business Intelligence Perspective

IIBA
BABOK
( 217 )
( 329 )
(p. 223)
( 333 )
( 227 )
( 335 )
(p. 261)
( 338 )
(p. 271)

( 283 ) ( 344 )

( 290 ) ( 350 )
( 294 ) ( 356 )

(kpi)( ( 359 )
297 ) ( 363 )
( 302 )

( 308 )

( 311 )

( 318 )

( 326 )

389
 The Business Intelligence Perspective Perspectives

;
IIBA

BABOK
( 227 )
( 294 )
( 269 ) (p. 305)
( 279 ) ( 323 )
(p. 363)
( 283 )
( 286 )

( 287 ) ( 344 )
( 290 ) ( 350 )

.3
Perspectives The Business Intelligence Perspective

BABOK
( 294 )
( 333 )
( 308 )

( 311 )
( 344 )
( 326 )
( 363 )

.4

IIBA
:

: ( )

BABOK
( 220 )
( 240 )
( 226 ) (p. 250)

( 227 ) ( 256 )
(p. 261)

391
 The Business Intelligence Perspective Perspectives

( 265 ) ( 308 )
(p. 269) ( 329 )

(p. 271) ( 335 )

( 279 )

( 283 ) ( 344 )
( 286 )
SWOT ( 353 )

.5

(
)
IIBA

.6 BABOK
( 217 )
( 247 )
( 223 ) (p. 250)

(p. 240) ( 256 )

( 265 )

392
Perspectives The Business Intelligence Perspective

( 269 ) ( 311 )
(p. 283) ( 318 )

( 286 ) ( 323 )
( 287 ) ( 326 )

( 290 ) ( 338 )
(p. 341)
(kpi)(
297 )
( 302 ) ( 344 )

( 348 )
(p. 305)
( 356 )
( 308 )
( 361 )

IIBA
.7

.8 BABOK
( 217 )
(kpi)(
(p. 223) 297 )
(p. 305)
( 240 )
( 308 )
(p. 250) ( 311 )

( 256 ) ( 318 )
(p. 261)
( 329 )
( 265 )

(p. 271)
( 344 )
( 279 )
( 350 )
( 283 )
SWOT ( 353 )
( 286 )

( 290 ) ( 356 )

( 294 ) ( 359 )
393 (p. 361)
 The Information Technology Perspective Perspectives

11.3

(IT)
IT

IT

( 368 )
IT
IT
IT

IT IT
IT
IIBA

:
:
:

11.3.1
IT
IT :

394
Perspectives The Information Technology Perspective

: IT
IT

: IT

IIBA
: IT

(COTS)

IT

COTS

COTS
IT
IT
 The Information Technology Perspective Perspectives

IT

IT :

IT ?

IT

2
IT
IT
IIBA

IT
IT

IT

IT :

396
Perspectives The Information Technology Perspective

;
,

.4
IT

IIBA
.5
IT :

IT ;

IT

IT

11.3.2

1
IT
IT

397
 The Information Technology Perspective Perspectives

,
,

( )

IT

(
)

IT

IT :

IT ;

IT
;
IIBA

(SME);

IT ;

398
Perspectives The Information Technology Perspective

COTS

.4
IT

IT :

IIBA
;

399
 The Information Technology Perspective Perspectives

11.3.3

(
) ( )

11.3.1:
IIBA

11.3.4

IT IT

400
Perspectives The Information Technology Perspective

IT

( )

IT

IIBA
IT

11.3.5 I
BABOK
IT

IT
BABOK BABOK
BABOK

1
 The Information Technology Perspective Perspectives

IT

COTS

COTS

BABOK
( 220 )
( 308 )
( 269 ) (p. 333)
(p. 271) ( 338 )
(p. 283)
(p. 294) ( 344 )
(kpi)
( 297 )

2
IIBA

IT
IT
( )

IT

IT
:

402
Perspectives The Information Technology Perspective

:
: alpha beta A/B

IT

BABOK
( 227 )
( 323 )
(Collaborative Games)( 243 ) ( 338 )

IIBA
(p. 269) (p. 341)
( 279 )
( 287 ) ( 344 )

( 290 ) ( 348 )
( 305 ) ( 350 )

( 318 ) ( 356 )
( 363 )

.3
IT
IT (
) ( (CMMI) )
( (SaaS) )

IT

( )

403
 The Information Technology Perspective Perspectives

IT

IT

IT

BABOK
( 217 )
(kpi)
( 261 ) ( 297 )
( 311 )
( 294 )

.4
IT
IIBA

IT

404
Perspectives The Information Technology Perspective

;
;

:
;

IIBA
BABOK

( 230 ) ( 318 )
( 279 ) ( 338 )

( 283 ) ( 350 )
( 290 ) SWOT ( 353 )
( 294 ) ( 361 )
( 305 ) ( 363 )

(p. 314)

.5
IT
IT

( IT )
 The Information Technology Perspective Perspectives

IT

IT
( ) IT

BABOK
(p. 240)
( 302 )
( 247 )
( 308 )
(p. 250)
( 318 )
( 256 )
IIBA

( 323 )
(p. 261)
( 326 )
( 265 )
(p. 269) ( 333 )

(p. 271) ( 338 )

(p. 283)
(p. 341)
( 286 )
( 348 )
( 287 ) ( 356 )

( 359 )

.6
IT
Perspectives The Information Technology Perspective

IT

IT

( )

IIBA
IT

IT IT

BABOK
( 217 )
( 329 )
( 261 )
( 318 )
(p. 271)
SWOT ( 353 )
( 294 ) ( 361 )

(kpi)
( 297 )

( 308 )

407
 The Business Architecture Perspective Perspectives

11.4

:
:

;
IIBA

:
(what, how, who, why
)

408
Perspectives The Business Architecture Perspective

11.4.1

1
:

( )

IIBA
2

;
,

409
 The Business Architecture Perspective Perspectives

(IT) IT
:

;
IIBA

4.

410
Perspectives The Business Architecture Perspective

:
,

,
,

IIBA
:

(
);

(
)

.5
:

( ) ;

411
 The Business Architecture Perspective Perspectives

11.4.2

2
:

,
,

( )
IIBA

412
Perspectives The Business Architecture Perspective

:
;

;
IT ;

.4

IIBA
:

413
 The Business Architecture Perspective Perspectives

11.4.3

1
( IT
)

11.4.1:
IIBA

2
BABOK

414
Perspectives The Business Architecture Perspective

11.4.2:

IIBA

415
 The Business Architecture Perspective Perspectives

11.4.2: ( )

11.4.4
:
IIBA

( ) (
);

416
Perspectives The Business Architecture Perspective

11.4.5 I
BABOK

BABOK
BABOK BABOK

IIBA
:

;
;

BABOK
( 217 )
(p. 283)
( 227 ) ( 290 )

( 230 ) ( 294 )
(kpi)(
( 261 )
297 )
(p. 271)

417
 The Business Architecture Perspective Perspectives

( 302 ) ( 335 )
( 338 )
( 308 )

( 318 ) ( 344 )
( 326 ) ( 350 )
( 329 ) ( 356 )

( 359 )
( 333 )

( )
IIBA

418
Perspectives The Business Architecture Perspective

(PMO)
IT

BABOK
( 227 )
( 294 )
( 269 ) (p. 305)
( 279 ) ( 323 )
Stakeholder List, Map, or Personas

IIBA
( 283 )
( 286 ) ( 344 )

( 287 ) ( 350 )
( 290 ) ( 363 )

.3

( )

BABOK
(p. 223)
(p. 243)
( 226 ) ( 256 )

( 230 ) (p. 261)

(p. 271)

419
 The Business Architecture Perspective Perspectives

( 287 ) ( 326 )
( 294 ) ( 329 )
( 296 )
( 333 )
(kpi)(
297 ) ( 335 )
( 308 )

(p. 314) ( 344 )

( 318 ) SWOT ( 353 )

Archimate

.4

;
IIBA

BABOK

( 223 ) ( 240 )
( 243 )( 226 )
( 256 )
( 227 ) ( 269 )
( 230 )
( 271 )
( 236 ) ( 279 )
Perspectives :

( 286 )
(344 )
(kpi)(
297 ) ( 350 )
( 308 ) SWOT ( 353 )

( 326 ) workshop( 363 )

(329 )

Archimate

IIBA
.5

( )

421
 The Business Architecture Perspective Perspectives

BABOK
( 217 )

( 220 ) ( 302 )
(p. 305)
(p. 223) ( 308 )
( 226 ) (p. 314)

( 227 ) ( 318 )
( 323 )
( 230 )
( 326 )
( 236 )

( 240 ) (329 )

(p. 243)
( 247 ) (333 )
( 335 )
(p. 250)
( 338 )
( 256 )
(p. 341)
(p. 261)

( 269 ) (344 )
(p. 271) ( 348 )

( 279 ) ( 350 )
( 283 ) SWOT ( 353 )

( 286 ) ( 356 )
( 287 ) ( 359 )
IIBA

( 294 ) (p. 361)

( 296 ) (p. 363)

(kpi)
( 297 )

Archimate

.6

422
Perspectives The Business Architecture Perspective

SMART( )
?

IIBA
BABOK
(p. 223)
( 308 )
( 226 ) (p. 314)

( 227 ) ( 318 )

( 230 )
(329 )
(p. 243)

( 279 ) (333 )
( 335 )
( 294 )
( 296 )
(344 )
(kpi)(
( 350 )
297 )
(p. 305) SWOT ( 353 )

423
 The Business Process Management Perspective Perspectives

11.5

(BPM) :

BPM

BPM
BPM

11.5.1
BPM

BPM :
: (as-is)
(be -be)
IIBA

: ( )
( ) BPM

424
Perspectives The Business Process Management Perspective

1
BPM BPM
BPM

( )

IIBA
2
BPM BPM
BPM

BPM

.3
BPM ( )
BPM

BPM BPM :

425
 The Business Process Management Perspective Perspectives

;
,

,
,

;
;

BPM ;

.4
BPM

BPM BPM BPM

BPM:

:
IIBA

BPMS : BPM

426
Perspectives The Business Process Management Perspective

BPM

( ) ( it )
:

it :

IIBA
.5
BPM :
BPM
IT

BPM

BPM

BPM

11.5.2
1
BPM

BPM
BPM
 The Business Process Management Perspective Perspectives

2
BPM :
: BPM
BPM
BPM

: BPM

BPM

: BPM

: BPM
IIBA

: BPM BPM

.3
:

:
BPM
Perspectives The Business Process Management Perspective

BPM
BPM

(kpi) (CSF)

/ :
/

: ( )

IIBA
/

11.5.1:BPM

429
 The Business Process Management Perspective Perspectives

.4
:

,
;

(as-is) (be -be)

IIBA
Perspectives The Business Process Management Perspective

( )
( )

BPM

IIBA
11.5.3
1

BPM

431
 The Business Process Management Perspective Perspectives

BPM ( )

11.5.1:BPM
IIBA

432
Perspectives The Business Process Management Perspective

11.5.1:BPM ( )

.3
BABOK BPM

11.5.2:BPM

IIBA

433
 The Business Process Management Perspective Perspectives

11.5.2:BPM ( )
IIBA

434
Perspectives The Business Process Management Perspective

11.5.4

(sme)

BPM

BPM

IIBA
11.5.5
I
BABOK

BABOK
BABOK

1
BPM
BPM BPM
BPM

435
 The Business Process Management Perspective Perspectives

BABOK
(p. 271)
( 326 )
( 294 )
( 344 )
(p. 318)
( 363 )

(IGOE)

2
BPM

BPM

BPM
IIBA

BABOK
( 227 )
( 326 )
( 269 ) ( 335 )
( 279 ) ( 338 )
( 287 )
( 290 ) ( 344 )

(kpi)( ( 350 )
297 ) ( 356 )
(p. 305) ( 359 )
( 318 ) ( 363 )
( 323 )

436
Perspectives The Business Process Management Perspective

.3
BPM

BPM

BPMS

BABOK
( 217 )

IIBA
( 311 )
( 220 ) ( 314 )

( 227 ) ( 318 )
( 323 )
( 240 )
( 338 )
( 302 ) ( 363 )

.4
BPM

BABOK
(p. 269)
( 296 )
(p. 283) ( 314 )

( 290 ) ( 318 )

437
 The Business Process Management Perspective Perspectives

Drum-Buffer-Rope
(IGOE)
/
TOC

.5

IT

BABOK
( 226 )
( 311 )
( 240 ) ( 323 )

( 265 ) ( 338 )

(p. 271) ( 344 )

(p. 283) ( 363 )

(kpi)
( 297 )
IIBA

.6
BPM

BPM

438
Perspectives The Business Process Management Perspective

BABOK
( 217 )
(kpi)(
(p. 223) 297 )
(p. 305)
( 226 )
( 308 )
( 227 ) ( 318 )

( 230 ) ( 326 )
( 329 )
( 240 )
( 335 )
( 261 )

( 269 )
( 344 )
(p. 271)

IIBA
( 350 )
( 290 )
SWOT ( 353 )

(FMEA)

439
IIBA The Business Process Management Perspective Perspectives

440
Glossary

A:

IIBA
IIBA Glossary

442
Glossary

(BPM):

IIBA
c :

:
:

:
(sme)

( ):

443
 Glossary

(COTS):

( ):

( ): :

COTS:

(CRUD ):
IIBA

CRUD :

d :

444
Glossary

: ( ) ;

: ( 14 )
( 19 )

( ):

IIBA
DSDM:
(DSDM):

e elicitation:

:
:

; ,

445
 Glossary

( ):

f :

:
IIBA

( )

g :

:
( ):

446
Glossary

( ):

h :

IIBA

447
 Glossary

:
IIBA

448
Glossary

IIBA

449
 Glossary

r
IIBA

450
Glossary

IIBA

451
 Glossary

:
/

:
IIBA

452
Glossary

SME:
:

:
:

:
:

IIBA
SOW:

( ):

(SOW):

453
 Glossary

strategy: A description of the chosen approach to apply the capabilities of an

enterprise in order to reach a desired set of goals or objectives.

strengths, weaknesses, opportunities, and threats analysis (SWOT): An analysis

model used to understand influencing factors and how they may affect an
initiative. Also known as SWOT analysis.

structural rule: See definitional business rule.

subject matter expert (SME): See domain subject matter expert; implementation
subject matter expert.

supplier: A stakeholder outside the boundary of a given organization or

organizational unit who provides products or services to the organization
and may have contractual or moral rights and obligations that must be
considered.

suppliers, inputs, process, outputs, and customers (SIPOC): A tool used to

describe relevant high-level elements of a process. May be used in
conjunction with process mapping and in/out of scope tools, to
provide additional detail.

survey: Collecting and measuring the opinions or experiences of a group of

people through a series of questions.

swimlane: A horizontal or vertical section of a process diagram that shows which

activities are performed by a particular actor or role.

SWOT analysis: See strengths, weaknesses, opportunities and threats analysis.

system: A set of interdependent components that interact in various ways to
produce a set of desired outcomes.
task (business analysis): A discrete piece of work that may be performed formally
or informally as part of business analysis.
t technique: A manner, method, or style for conducting a business analysis task or
for shaping its output.
IIBA

temporal event: An event based on time that can trigger the initiation of a
process, evaluation of business rules, or some other response.

tester: An individual responsible for determining how to verify that the solution
meets the requirements defined by the business analyst, and conducting the
verification process.

throw-away prototype: A prototype used to quickly uncover and clarify

requirements or designs using simple tools, sometimes just paper and
pencil. It is intended to be discarded when the final system has been
developed.

time-box: An agreed-upon period of time in which an activity is conducted or a

defined deliverable is intended to be produced.

traceability: See requirements traceability.

454
Glossary

u UAT:
UML :

UML
( )

: ( )

IIBA
: UML

(UAT):

:
:

v ( ):

( ):

( ):

455
 Glossary

VSM:

w :

WBS:

(WBS):

( ):

:
IIBA

456
Techniques to Task Mapping

B:
BABOK

IIBA

457
IIBA Techniques to Task Mapping

458
Techniques to Task Mapping

IIBA
3.4.

3.5.

459
IIBA Techniques to Task Mapping

460
Techniques to Task Mapping

IIBA

461
 Techniques to Task Mapping
IIBA

462
Techniques to Task Mapping

IIBA

463
 Techniques to Task Mapping
IIBA

464
Techniques to Task Mapping

IIBA

465
 Techniques to Task Mapping
IIBA

466
Techniques to Task Mapping

IIBA

467
 Techniques to Task Mapping
IIBA

468
Techniques to Task Mapping

IIBA

469
 Techniques to Task Mapping
IIBA

470
Techniques to Task Mapping

IIBA

471
IIBA Techniques to Task Mapping

472
Contributors

Appendix C: Contributors

Angela M. Wick, CBAP, PMP, PBA

Emily Iem, CBAP, PMP:

John M. A. Burns, MSc, BSc, CEng

Joy Beatty, CBAP, PMI-PBA

Soh

IIBA
w (Matthew W. Leach) CBAP

Peter Lefterov, CBAP

Phil Vincent, CBAP, m.p . Sci , PMP

CBAP, MIM, ICE-VM

CBAP, MBA, PMP:

CBAP CSPO

Kevin Brennan, CBAP, OCEB, PMP, IIBA

:

Paul Stapleton IIBA:

Sandi Campbell IIBA:

Vasquez CBAP, MBA, PMP

Stempihar CBAP

(Ali Mazer) CBAP, MBA CBAP

Andrew Guitarte, CBAP, DBA, Brian T. Hunt, CBAP, I.
PMP Eng , FInstLM

473
 Contributors

Cari J. Faanes-Blakey, cap, PMI- b CBAP, PMP, CSM

PBA
Martin Schedlbauer, CBAP, PhD
Charles Bozonier, CBAP
(Maureen McVey) cpap
Christina D. Harris, ITIL, BA
McNaughton Lebohang, CBAP ( )CS
Colleen S. Berish, AIT PMP

(Dean J. Larson) CBAP

CBAP

Edwina Simons, CBAP, MBA, SSGB

Ellan Kay Young CBAP

PMP
Gagan Saxena
Neale Croutear-Foy, BA (Hons. ) FBCS,
Georgy Saveliev, CBAP FInstLM

Geracie Norman A. Thuswaldner, CBAP

Heather Mylan-Mains, CBAP CBAP

CBAP Poonam Dhanwani

( ) CMC (Ricardo Pereira) CBAP

CBAP, PMP, PMI-PBA

cpap (Janet Wood)

g

CBAP, MBA, (Sean P. Boylan) CBAP, MAppLing

CISSP

CBAP
(Sherri L. Nowak) CBAP, MSM
IIBA

(Silke Goodwin) cap

CBAP (Jennifer batan)
Steven Blais, PMP, PBA
Swearingen
Suneet K. Garg, CBAP, TOGAF 9, CBPP
(Josh Jones) CBAP
Suzanne R. Burgess, CBAP
Statz
Tharshan Sreetharan, CBAP, PMP, MBA
Judith A. Haughton, CBAP, MBA

CBAP
( ) CBAP PMP
(Kelly Morrison
Smith) MBA
m
Manish S. Nachnani, CBAP, PMP, CSM
Victoria Cupet, CBAP, PMP, PMI-PBA
CBAP

Maria Amuchastegui, CBAP, CTFL,

CSM

474
Contributors

BABOK 3.0 IIBA BABOK 3.0

Barbara A. Carkenord, CBAP, PMI-

PBA, PMP j

r
Walrad
CBAP, CSM, PMI-PBA
Elizabeth Larson, cap, PMP, CSM

Ellen Gottesdiener, SM, CPS

FSM
Gladys S. W. Lam
Roger T. Burlton, p.eng, CMC

IIBA
Geracie
g

Whynde

3.0

aljajov Prusnik, CBAP Devendra Shrikant Upadhye, CBAP

CBAP
CBAP, MBA
CBAP
Fabr cio CBAP, PMP, MBA
Ashok Kaushal
CBAP
J CBAP
Iavi Rotberg
Beth Gomolka, CBAP, PMP, CSP
Jayesh Jain, CBAP CSPO
CBAP

Cei Sanderson, CSPO

f
CBAP, b.com , FCA
Karen Gras, CBAP
Chen-Kuang
c (Kathleen C. McGoey)

475
 Contributors

CBAP
r LSS j CBAP, MS

Lenche Pandovska, CBAP Teri A. McIntyre, CBAP, CAPM

Lily V. Dang, CBAP

Tonkovska

Tolani J Hassan, ISEB

d CBAP
CBAP
Nicolae Crudu

Partha Pratim Das, PMP, CSM

(Yoshinori Tanaka) CBAP
Richard freley, CBAP
Zoya Roytblat, CBAP
:

Billie Johnson, CBAP, PBA, CSM

Camille L. Spruill, CBAP, PMP, CSM

Chaithanya Atthanti, CBAP

Jeanette Moore-Loggins, CBAP, BA, MBA

CBAP

(Peter Johnson) cpap

Karasmanis

BABOK IIBA BABOK

IIBA

Hemker

Scalice Pascal Van Cauwenberghe

Hastie

Erlank

Gottesdiener

476
Contributors

BABOK IIBA
BABOK

Charlie huail - ling ching Matt Northrup

Joanne Dong Phillip Quinn

3.0 BABOK

IIBA
CBAP
CPAP

Rose Ha, cap

Bernard Aschwanden, Publishing Smarter: Layout and Design

Irena Duniskvaric, Publishing Smarter:

Lynda Sydney, Ignite Writing Services:

SOS Design Inc.:

Vic Bhai / IIBA:

IIBA

V 2.0

Kevin Brennan, CBAP, OCEB, PMP

477
 Contributors

Barbara A. Carkenord, MBA, CBAP

CBAP

b PMP

(Brenda Kerton)

CBAP, PMP

CBAP, PMP

MBA, CBAP, PMP( )

CBAP Cherifa Mansoura Liamani

Bruce C. Chadbourne, PgMP, PMP

Carrolynn
Gillian
(Richard Fox) CBAP
b
Hossenlopp
(Angie Perris) CBAP
Ellen Gottesdiener

:
IIBA

Carl Gosselin Patricia Sandino

Perry McLeod, CBAP, PMP Maggie Yang

2.0 BABOK

IIBA BABOK 2.0

Scott Ambler Kurt Bittner

Dorantes

478
Contributors

f -
Gottesdiener

Leffingwell g

sw

j Tockey

2.0 :

IIBA
Sharon M. Aker Tamer El-Tonsy, CISA, PRINCE2, ITIL
h CBAP
Steve Erlank, BSc, BCom (Hons)
B D. Barnes PE, PMP,
CSSBB Margaret Gaino Ewing, MBA, CBAP

Jennifer S. batan, CBAP CBAP

Subrahmanya Gupta Boda

w MPM, CSM (Karen Gras) CBAP

Brunsting Kwabby Gyasi

PMP PMP

CBAP (Billie Johnson) CBAP

(Diana Cagle) MBA, CBAP CBAP

CBAP, PMP

Koenig
Bruce Chadbourne, PgMP, PMP
r MBA
Carrollynn

Patricia Chappell, CBAP, MBA

(Robert Lam) MBA, ISP
PMP
CBAP, PMP
CBAP
CBAP
CBAP

CBAP, PMP

m
Nitza Dovenspike

PMP

479
 Contributors

Brian Monson, PMP

Nancy A. Murphy, PMP, CBAP Keith Sarre, CBAP

Richard L. Neighbarger, CSQA, CSQE

Seip
CBAP
Thomas Slahetka, CBAP

Rathwell
CBAP
PMP
m (James M. Szuch)
Ronnenbergh

Roytblat

Umashankar

:
Brunsting

(Patricia Chappell) cap, MBA

CBAP

(Robert Lam) MBA, ISP

V 1.6
IIBA

Kathleen Barret( )
CBAP, PMP( )

CBAP

CBAP

b PMP

Kerton

CBAP, PMP

CBAP, PMP

Pillifant

480
Contributors

1.6

IIBA

Cherifa Mansoura Liamani

481
IIBA Contributors

482
Summary of Changes from BABOK Guide v 2.0

D: BABOK v2.0

3 BABOK BABOK 2.0

2.0 3

IIBA
Introduction

BABOK
(BACCM )

(BACCM )( )

( )
:

483
 Summary of Changes from BABOK Guide v 2.0

3
3
IIBA

Elicitation(2.0 )
( 3 )
2.0

2.0

484
Summary of Changes from BABOK Guide v 2.0

(2.0 ) (3
)

IIBA

485
 Summary of Changes from BABOK Guide v 2.0

(2.0 )
(3 )
IIBA

486
Summary of Changes from BABOK Guide v 2.0

(2.0 )
( 3 )

3
2.0
;

IIBA

487
 Summary of Changes from BABOK Guide v 2.0

(2.0 ) (3
)

3
IIBA

488
Summary of Changes from BABOK Guide v 2.0

Ethics-removed IIBA
-

NEW-Adaptability

489
 Summary of Changes from BABOK Guide v 2.0

Verbal Communication

NEW-Non-verbal

(2.0 )
( 3 )

(v2.0 )
(v2.0 )
IIBA

(v2.0 )

(v2.0 )

(v2.0 )

(v2.0 )

(v2.0 )

Backlog

490
Summary of Changes from BABOK Guide v 2.0

IIBA
( )

BABOK :

BABOK

491
IIBA Summary of Changes from BABOK Guide v 2.0

492
Index

IIBA
 Index

C
IIBA

203

212
215 204
205

376 205
285

494
Index

D 335 267,285

256 283
247

250 319 391

262
253
100,124 152
256
387 100,110
387 262 134,148
385
134
387 88

257 160 386 284,424

257

391 250 319 391

IIBA
391 285

247,385 426
261 30,269 69
262 17

285
265

384 391 194

189 262 5,
163 424 276
263
403 61 29,273
319 372
154

158
274
E 4,53

54,56
285
184
319
17

295

284

271

207
F 364

235

143

495
 Index

279 284 168

324 69 283 325
327 16

100,110

286
416
70

G
IIBA
Index

1 256
68

IIBA

PERT 272 134,157

254,400

497
IIBA Index
Index

IIBA
T
 Index

Trustworthy 298 1 298

285 356

387 356 359

U 290
303

325 204 134,

134,144 141 190

22 55 77 101 135 165 325

V 235
193 VSM 319

319

36

327
W
325

363
205
IIBA

500
 IIBA II
(IIBA )
IIBA
2003

IIBA
IIBA
IIBA
IIBA

IIBA

IIBA

IIBA :

IIBA
IIBA
:

IIBA

BABOK PDF
IIBA

IIBA

IIBA

IIBA iiba.org/Membership
iiba.org/Chapter

502
EO

(BABOK ) :
BABOK

BABOK

YBA