DEPARTMENT OF MANAGEMENT STUDIES

SRM ARTS AND SCIENCE COLLEGE

PERSONALITY ENRICHMENT NOTES

&
QUESTION BANK
UG-II YEAR (TSSEH)
LEVEL-II EVEN SEMESTER

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 UNIT-I

Stress: Psychological (mental) and physiologic (bodily) pressures experienced or felt by people
throughout their lives. Stress is not always bad. It is only the degree or the level of stress which
produces positive or negative consequences.

Definition of Stress

Stress is defined as “a state of psychological and physiological imbalance resulting from the
disparity between situational demand and the individual's ability and motivation to meet those
needs.”

Stress can be positive or negative:

1. Stress is good when the situation offers an opportunity to a person to gain something. It
acts as a motivator for peak performance.
2. Stress is negative when a person faces social, physical, organizational and emotional
problems.

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Stress Signs, symptoms and diagnosis

Stress that is not controlled and continues for a long period of time can cause a number of
psychological and physical symptoms. Psychological symptoms of stress can include:

 Sleep disturbances
 Difficulty concentrating
 Lack of confidence
 Depression
 Difficulty relaxing
 Difficulty with decision making
 Irritability
 Tearfulness.

Physical symptoms of stress can include:

 Muscle tension and pain

 Low energy
 Headaches
 Nervous twitches or muscle spasms
 Changes in appetite
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  Decreased sexual function
 Shortness of breath or difficulty breathing.

Stress Management Techniques

 Regular meditation
 Physical exercise
 Balanced diet
 Focused thinking
 Control of anger
 Managing Depression
 Maintaining calmness in stressful situations
 Having a positive attitude towards life

UNIT-II

Trust definition: Trust is both and emotional and logical act. Emotionally, it is where you
expose your vulnerabilities to people, but believing they will not take advantage of your
openness.

Trust definition is - assured reliance on the character, ability, strength, or truth of someone or
something.

10 Ways to develop and maintain Trust in a Relationship

1. First, trust in your own worth.

2. Have faith in your partner's love for you.
3. Value honesty and take time to listen.
4. Talk about the things that matter.
5. Be strong enough not to give in to temptations.
6. Resolve relationship issues together.
7. Don't be scared to ask questions.
8. Be brave enough to hear the truth.
9. Never lie – no matter how much the truth hurts.
10. Develop a connection beyond happiness

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 Being trusting and trust worthy

1. They are authentic. 2. They are consistent. 3. They have integrity.4. They are
compassionate.5. They are kind.6. They are resourceful.7. They are connectors. 8. They are
humble.9. They are available.

Building Interpersonal Trust

1. Belong and Connect

2. Voice and Recognition
3. Significance and Position
4. Fairness
5. Learn and Challenge
6. Choice and Autonomy
7. Security and Certainty
8. Purpose

Re-establishing trust after broken

1. Forgive yourself 2.forgive the other person 3.trust yourself 4.trust the other person

Trusting appropriately
1. You influence more by your actions than your words.
2. You are self-aware.
3. You give trust first.
4. You use trust elevating communication techniques.
5. You bring the best of who you are to your work.
6. You want the best for others.
7. You tell considered stories.
8. You operate with dependable politics. You get things done the "right" way, with ethics,
integrity, and positive intention that builds relationships.

9. You collaborate, cooperate, consider, and contribute.

10. You demonstrate competence as your starting point.

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Trust and friendship
1. Remain honest 2.keep a secret 3.remain considerate 4.make time 5. Listen 6.encourage
7.offer help 8.sharing things

UNIT: 3

Definition of conflict: Friction or opposition resulting from actual or perceived differences or

incompatibilities.

Types of conflict

Conflict of interests

Conflicts of interest are a clash that most often occurs between requirements and interests.
Conflicts can occur when an individual makes or influences a decision and does so for some
personal gain that may be unfair, unethical, or even illegal. The important part is what you do in
each of those situations.

Negotiating to win

Develop the skills needed to win any negotiation; including the complex, difficult and
seemingly impossible situations.
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Negotiating to solve the problems

 Avoid being provoked into an emotional response.

 Don’t abandon value-creating strategies.
 Use time to your advantage.
Seven-steps for an effective problem-solving process.
1. Identify the issues. Be clear about what the problem is.
2. Understand everyone's interests.
3. List the possible solutions (options)
4. Evaluate the options.
5. Select an option or options.
6. Document the agreement(s).
7. Agree on contingencies, monitoring, and evaluation.

Refusal skills: are a set of skills designed to help children avoid participating in high-risk
behaviors. Programs designed to discourage crime; drug use, violence, and/or sexual activity
frequently include refusal skills in their curricula to help students resist peer pressure while
maintaining self-respect.

UNIT-4

Emotion: Emotions can be defined as a positive or negative experience that is associated with a
particular pattern of physiological activity.

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Emotional intelligence (EI), is the capability of individuals to recognize their own emotions and those
of others discern between different feelings and label them appropriately, use emotional information to
guide thinking.

Emotional competence

Emotional competence refers to one's ability to express or release one's inner feelings
(emotions). It implies an ease around others and determines one's ability to effectively and
successfully lead and express.

Components of emotional intelligence

1. Self awareness 2.self regulation 3.social skills 4. Empathy 5.motivation

Behavioral skills of emotional intelligence

 The ability to be self-aware.

 Create an emotional vocabulary.
 Practice empathy.
 Be aware of your own body.
 Learn to manage emotions.
 Develop coping strategies.
 Practice assertive
 Communication skills.
 Utilize limit setting.
 Learn how to understand others’ emotions.
 Manage negative emotions
 Practice listening.
 Develop strategies for difficult situations.
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 UNIT -5

1. Self esteem is your opinion of yourself. High self esteem is a good opinion of yourself
and low self esteem is a bad opinion of yourself.

Self theory:

Johari Window

Characteristics of fully functioning individuals

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Manifestations of low and high self esteem

Techniques for enhancing self esteem

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Nurturance Techniques

 Take time out of each day to focus on being your best you

 Make a commitment to stop criticizing your appearance

 Be good to your body so you feel appreciated and pampered

 Stop comparing yourself to other people

 Spend time with people who love you for you

 Celebrate your gifts

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PERSONALITY ENRICHMENT
UG-II YEAR
EVEN SEMESTER LEVEL-II

QUESTION BANK

UNIT –I (PART-A) 2 MARKS QUESTIONS

1. What is stress?
2. What is the factors influences stress?
3. What are the different types of stress?
4. What are the symptoms of stress?
5. What are the outcomes of stress?

PART-B 6 MARKS QUESTIONS

1. Explain eu-stress and dis-stress with examples?
2. “Stress is inevitable in today’s scenario” comment.
3. Explain physical stress and mental stress with examples.
4. Explain the various methods/techniques to reduce stress?
5. “Level of stress will differ from person to person” elaborate the statement.

UNIT –II (PART-A) 2 MARKS QUESTIONS

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1. What is trust?
2. What are the characteristics of trust?
3. How to build trust?
4. How to build trust in friendship?
5. What makes a person trust worthy?
6. On what basis you trust someone?
7. How will you regain trust on yourself?
9. Write short note on Trust and friendship

PART-B 6 MARKS QUESTIONS

1. Are you a trustworthy person? Explain
2. Give tips for building strong trust.
3. What are the ways to demonstrate trust?
4. Explain the steps to build interpersonal trust.
5. How to come out from broken trust?
6. How will you develop trust with others?
7. What are the ways to develop and maintain trust in a relationship?
8. Narrate the concept of being trusting and trust worthy.
9. Explain the ways to re-establishing trust after broken.

UNIT –III (PART-A) 2 MARKS QUESTIONS

1. What is Conflict?
2. Conflict of Interest-Meaning
3. What are Inter personal and Intra personal Conflict?
4. How do Avoiding and Accommodating work in Conflict?
5. Negotiation Skill – Explain.
6. What do you know about negotiating to solve problems?
7. What is refusal skill?

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PART-B 6 MARKS QUESTIONS
1. What are the Causes of Conflict according to you?
2. Write down the types of conflict.
3. Explain the ways to resolve conflict.
4. “Do you have negotiating skills” discuss.
5. How to win a negotiation?
6. What are the steps in effective problem solving?

UNIT –IV (PART-A) 2 MARKS QUESTIONS

1. Define Emotion.
2. Define Emotional Intelligence.
3. Define Emotional Competence.
4. Define Empathy.
5. Mention the Impact of effective communication.
6. List out the factors which affect Emotional Intelligence.
7. Mention the types of emotional competence.
PART-B 6 MARKS QUESTIONS
1. Explain the components of Emotional Intelligence.
2. Explain the factors affecting Emotional Intelligence.
3. List out few benefits in controlling and handling emotions properly.
4. Explain few methods to handle Emotions.
5. Explain the behavioral skills of emotional intelligence.
6. Mention few situations which make you emotional.
7. How will you develop yourself to be emotionally strong?
UNIT –V (PART-A) 2 MARKS QUESTIONS

1. What is Self- Esteem?

2. What is High self esteem?
3. What is Low self esteem?
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4. What is self theory?
5. What is Johari Window?
6. How do you build self esteem?
7. Write short notes on nurturance techniques.
PART-B 6 MARKS QUESTIONS
1. Explain the Techniques to build self- Esteem
2. What are the factors influence self esteem?
3. What are the types of self esteem?
4. What are the Signs of Healthy Self-Esteem? Explain with examples
5. Explain the Signs of Low Self-Esteem.
6. How low self esteem can be cured?
7. What are the characteristics of fully functioning individuals?
8. Explain the manifestations of low and high self esteem.
9. Explain the techniques for enhancing self esteem.

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