2021 年宽体车保修手册

2021 WIDE BODY CAR WARRANTY MANUAL

出口产品服务政策

Export product service policy

一、海外质保服务原则

1. The principle of overseas warranty Service

用户购买潍柴产品或配有潍柴产品的主机产品，在正常使用和维护保养情况下，由于产品制造、装配
等原因造成损坏的，在质保期内对潍柴产品实行保修；

For users that purchased Weichai products or OEM products equipped with Weichai
products, under condition of normal use and maintenance, when Weichai products are
damaged due to manufacture fault, assembly problem, etc., Weichai provide warranty
service during the warranty period;

二、质保期的确认

2. Confirmation of the warranty period

1.保修期终止时间：保修时间（月数量）或使用里程（小时）以先期到达者为准；

1. Termination of the warranty period: depending on warranty period (months) or

mileage (hours), whichever comes first.

2.如果里程表、计时器失效或更换过，无法确认行驶里程或使用小时的，则以推算法计算。推算原则
如下：

2. In case the odometer or timer is invalid or replaced, and the mileage or running hours
cannot be confirmed, then it can be calculated as follows:

3.工程机械按每天 10 小时计算；

3. For construction machinery, the using hours is reckoned at 10 hours per day;

4.其他按小时计算的各类用途发动机，如计时器损坏则按照每天 10 小时计算。

4. For other types of engines that are calculated by hour, if the timer is broken, the
running hours will be reckoned at 10 hours per day.

三、不予三包规定

3. Regulations for no warranty

1.因使用、维护、保养、匹配不当造成的柴油机故障，以及未按规定标准使用机油及滤芯进行发动机
定保的，如购买后自行运输途中装卸造成的损坏，使用条件超出产品使用说明书规定的范围，匹配不合理、

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2021 WIDE BODY CAR WARRANTY MANUAL
超速超负荷使用等；未按产品使用说明书规定进行磨合、维护保养等；使用不符合规定的质量低劣的油料、
冷却液、三滤等；

1. Diesel engine failure caused by improper use, care, maintenance or matching; Not
use engine oil and filters in accordance with specified standards for regular maintenance;
Damage caused by loading and unloading during transportation after purchase; The use
conditions are beyond the range specified in the product manual, unreasonable matching,
excessive speed or overload, etc. Run-in, maintenance, etc. are not performed according
to the product instruction manual; Use inferior oil, coolant, fuel filter, oil filter, air filter, etc.
that do not meet the required standards.

2.因自行改装、调整、拆卸产品说明书中规定不允许自行调整、拆卸的部位和零件的故障；

2. Failure of components and parts that are not allowed to be modified, adjusted or
dissembled in the product Manuel but caused by self-modification, adjustment or
disassembly.

3.正常使用、消耗、保养所更换的机油、防冻液、滤芯、软管、皮带、喷油器偶件等；

3. Engine oil, antifreeze fluid, filter element, hose, belt, injector coupling etc., that are
replaced during normal use, consumption or maintenance;

4.无保修卡、发票等三包凭证，又不能证明所购产品在三包有效期内的。三包凭证或发票上的产品规
格型号与要求三包的产品规格型号不符，或者涂改的；

4. No warranty card, invoices or other warranty certificates, and cannot prove that the
purchased product is within the validity period of the warranty; The specifications and
models on the warranty certificates or invoices are inconsistent with the products, or they
are altered;

5.发生故障后未保持损坏原状，而自行处理，使对故障原因无法做出技术鉴定的；

5. After the failure, the damage is not kept in the original state, but disposed by the
user, and engineers can't make technical identification of the cause.

6.因误操作造成的故障；

6. Failure caused by mis-operation;

7.因不可抗力造成的损坏，如战争和自然灾害等；

7. Damage caused by force majeure, such as war and natural disasters;

8.发生交通事故的车，对柴油机有损伤的；

8. Damage to the engine caused by traffic accident.

9.私自更改 ECU 数据；

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2021 WIDE BODY CAR WARRANTY MANUAL
9. Change ECU data privately;

10.碰撞和自行拆解共轨油泵、增压器和尿素喷射系统等发动机精密零件；

10. Collision and self-dismantling of precision engine parts such as common rail
injection pump, turbocharger and urea injection system, etc.;

11.使用潍柴指定的燃油粗、精滤器之外的滤清器，由此造成的对共轨系统的损坏等问题；

11. Damage to the common rail system and other problems caused by the use of
filters other than fuel fine filter and fuel coarse filter specified by Weichai.

12.添加私自调配的尿素溶液及其它液体，引起的对 SCR 系统损坏等问题；

12. Damage to the SCR system and other problems caused by adding privately
prepared urea solution and other liquids;

13.因燃油质量问题对柴油机燃油系统造成的损坏或导致柴油机排放超标等问题。

13. Damage to the diesel engine fuel system or excessive emission problems etc. due
to fuel quality problems.

1、潍柴动力工程机械用柴油机质保期限规定

1. Regulations on warranty period of Weichai Power diesel engine for

construction machinery

1.1 发动机整机

1.1 Whole engine

发动机用途 质保期限

Engine application Warranty period

6 个月或 3 万公里（以先期到达者为准）
矿用自卸车
6 months or 30000km in general (whichever
WIDE BODY CAR
comes first)

1.2 零部件：

1.2 Spare parts

类别 名称 质保期限

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2021 WIDE BODY CAR WARRANTY MANUAL
Item Part name Warranty period
基础件 气缸体、连杆、飞轮壳、曲轴、凸轮轴、气缸 24 个月（属于原始制
盖、曲轴箱、正时齿轮室 造缺陷如砂眼等）
Basic
parts Cylinder block, connecting rod, flywheel 24 months
housing, crankshaft, camshaft, cylinder (original
head, crankcase, timing gear chamber manufacturing
defects such as
sand inclusion,
etc.)
飞轮、齿轮轴、曲轴平衡机构、连杆螺栓、齿
圈、曲轴后油封、活塞、机油泵、金属油管类、
活塞环、进、排气管、金属水管类、活塞销、油
底壳、金属管接头、连杆瓦、发动机前、后支
架、主轴瓦、皮带轮、油气分离器、凸轮轴瓦、
法兰、缸套、水箱、气门、高压油泵、高压油
管、气门弹簧、喷油器本体、气门弹簧座、高压
油泵支架、空滤器本体、气门阀口、联轴器、柴
滤器本体、气门导管、空压机、机油滤清器座、
气门罩壳、各类垫块及盖板、消音器、挺柱、气
缸垫、止推片、挺杆、水泵、集滤器、进、排气
门摇臂、机油散热器、油尺管组件、摇臂座、风
重要件
扇托架、冷却喷嘴、摇臂轴、硅油离合器、齿
轮、手压机油泵、水寒宝除滤芯部分、活塞销卡
Important 随以上柴油机整机的
簧、减震器、限压阀、气门罩壳密封垫、曲轴前
parts 质保期限
油封、喷油器回油管、各类橡胶软管、其它各类
油封、油底壳密封垫、增压器、输油泵、进、排
Same warranty
气管密封垫、手油泵、增压器密封垫、节温器、 period of the
油标尺、风扇、喷油器衬套、碗型塞、各类密封 above diesel
胶圈、涨紧轮、各类螺栓、螺钉、起动机、各类 engine
传感器、启动预热装置、发电机、电磁阀、各类
仪表

Flywheel, gear shaft, crankshaft balance

mechanism, connecting rod bolt, gear
ring, crankshaft rear oil seal, piston, oil
pump, metal tubing, piston ring, intake
and exhaust pipe, metal water pipe,
piston pin, oil pan, metal pipe joints,
connecting rod bearing, engine front and
rear brackets, main bearing, pulley, oil
and gas separator, camshaft bearing,
flange, cylinder liner, water tank, valve,
high pressure injection pump, high
pressure oil pipe, valve spring, injector
body, valves spring seat, high pressure
injection pump bracket, air filter body,
valve port, coupling, diesel filter body,
valve guide, air compressor, oil filter
seat, valve cover, various cushions and
covers, muffler, tappet, cylinder gasket,
thrust plate, push rod, water pump,
sump strainer, intake and exhaust valve
rocker arm, oil cooler, dipstick tube
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2021 WIDE BODY CAR WARRANTY MANUAL
assembly, rocker arm seat, fan bracket,
cooling nozzle, rocker shaft, silicone oil
clutch, gear, hand oil pump, fuel-water
seperator except filter element, piston
pin circlip, shock absorber, pressure
limiting valve, cylinder head cover
gasket, crankshaft front oil seal, injector
fuel return pipe, various rubber hoses,
other various oil seals, oil pan gaskets,
turbocharger, fuel supply pump, inlet and
exhaust pipe gasket, hand oil pump,
turbocharger gasket, thermostat, oil
dipstick, fan, injector bushing, bowl plug,
various seal rings, tension pulley, various
bolts, screws, starter, various sensors,
starter preheating device, alternator,
solenoid valve, various instruments
皮带、其它类垫片、高压油泵柱塞偶件、护风
圈、卡箍、各类编制软管、喷油嘴偶件
易损件 1 个月或 5000km

Belt, other gaskets, high-pressure

Wearing One month or
injection pump plunger coupling, wind
parts 5000km
guard, clamps, various braided hoses,
injector nozzle coupling