ECS- LO-4

I confirm that the work submitted for this assignment is my own.

Learner name, FIAT/DRG/24-25/146 Date Batch code

Reference id
3/7/2024 B - 3

Guidelines: Students to attempt the below questions for getting PASS/

MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hrs to submit this Assignment

Session 30
Total Marks: 50 Time: 2 hrs

A. Read the text carefully and answer the questions on the text. (4 marks)
The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10 Cottages. The
Rooms have hot and cold showers and private balconies. Room service and
laundry facilities are also available. All rooms except Cottages offer air
conditioning. Each room is equipped with two single beds, Family rooms have
4 single beds. All rooms (except for Cottages) have televisions. If you desire
to make a reservation or request for more information you need to complete
the form. Our travel staff will be prompt in responding to any request within
one working day. The hotel staff there to help you. An approval of your
booking will be sent to you via e-mail (and fax if required). If for any reason
you wish to cancel your booking, it would be in your benefit if you do so as
early as possible by e-mailing our travel staff.
Answer the questions given below: Tick mark the correct option
1. Showers
a. There are no showers in the Cottages.
b. There is a shower in every room.
c. Only the Cottages have showers.

Ans - B

2. Air Conditioning
a. There’s no air conditioning available in the Cottages.
b. Air conditioning is available in every room.
c. Air conditioning is only available in the Cottages.

Ans - A

3. Apart from the Family rooms, all rooms are...

a. Double rooms.
b. Twin-bedded rooms.
c. Single rooms.

Ans - B

4. To book a room you must...

a. Respond in one working day.
b. Send a fax.
c. Fill in a form.

Ans - C

B.Read the passage given below and answer the questions that follow:(16
marks)
We often come across the stylish image of an air hostess or pilot greeting
passengers on board. In fact, so powerful is the image within us that today
the ever-smiling face of an air hostess has come to represent the epitome of
hospitality, glamour and ultimate fantasy of flying and seeing the world.
Flying across the globe and moving silently, the crew attendants meet and
greet the passengers first and make them comfortable for the journey ahead.
Right from the moment the plane moves in front of the aerobridge, they are at
the aircraft door with a warm smile, welcoming and guiding passengers on
board to their seats and performing their duties. Once the aircraft is airborne,
they make the passengers comfortable by rolling out the cart load of goodies,
food and drinks, chocolates and coffee, snacks and tea. Even though their
services may appear to be a very quiet affair, yet they have lots of
responsibilities on their shoulders, which include executing flight
commander›s instructions, coordinating security arrangements and ensuring
passengers› overall safety as well. During an emergency, they take the
responsibility and determine the most appropriate step to deal with the
situation.
Various domestic and international airlines have increased their services,
there is no doubt that the expansion is going to bring in a recruitment drive for
every new route demands additional basic cabin crew members. Therefore,
we are now witnessing a huge demand for trained cabin crew. This is clear
from why there is an increase in interviews conducted and many inductions
by many airlines. At the interviews of air hostesses and Flight Attendants, the
applicants are asked about their eyesight, interest in the job and how they can
handle difficult passengers. The governments of some countries are keen on
going liberal with an open sky policy. In this respect, India is emerging as an
important aviation hub in South Asia. This growth is going to bring in multiple
recruitment drives, as for every new route added, it demands additional basic
cabin crewmembers.
If you have any interest in this career, you can do a vocational programme,
specifically in aviation. Going to a well-known institute is always helpful when
you go job hunting.

From paragraph 1 and 2(5 marks)

1. Why is it mentioned that the air hostess is the epitome of hospitality
and style?

Ans - this is because she is always at the aircraft door with a warm smile,
Welcoming and guiding passengers on board to their seats.

From paragraph 2(2 marks)

2.(a) The word ‘quietly’ can be replaced with__softly silently faintly._________.

(b) The word executing refers to___flight commander›s' instructions.

___________________________
From paragraph 2(2marks)
3(a) What should members of the cabin crew do in an emergency?

Asn - they take the responsibility and determine the most appropriate step
To deal with the situation.

(b) What must the crew attendants do first when the plane reaches in front
of the aerobridge?

Ans - they must put on a warm smile, welcoming and guide the passengers
On board to their seats.

4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2

marks)
Asn - india is a emerging as a major aviation hub in south asia.

(b)What are the various questions asked during the interview to

applicants?
Ans - the applicants are asked about their eyesight interest in the job
And how they can handle difficult passengers.

From paragraph 4(5 marks)

5. How can one work towards a career as a member of the cabin crew?

Ans - first of all interest in this career, then will choose a vocational
programme, specifically in aviation in well - known institute they
Trained for cabin crew , they prepare for interviews of airhostess
And flight attendants and trained the eyesight, interest in job and
How they can handle difficult passenger then become a career as
A member of the cabin crew.
C. Read the passage given carefully and answer the questions that
follow :(10 marks)
Flights have just become longer so that passengers can reach their
destination in one go without hopping flights. A long flight means passengers
do not need to break their journey at places and change planes. “They like to
board once, de-plane once. “It saves a lot of time and energy as passengers
do not waste time hopping from one flight to another,” says Tripta Bhatia, a
member of the cabin crew who works with one of the long flights and is very
happy to be on such flights. The flight from New Delhi to Toronto is now in
operation for a couple of years. The flight takes approximately eighteen hours,
which creates many challenges. A lot of groundwork goes into a flight like this.
The aircraft is, of course, specifically designed for the journey with more
space and wide-ranging entertainment services. The flight crews are also
specially trained to face the challenges involved. Travellers are now quite
aware of the health hazards that may be associated with flights that cover
17,600 or more kilometers in distance more. Exposure to lower oxygen is
harmful to the human body. Passengers on extreme-long range flights need
to be provided with flight socks and, if necessary, tablets for thinning the
blood. It is a belief that prevention is better than cure when it comes to in-
flight health. It is not just the health and life of the passenger that is at stake
on a flight of this length, but also that of the flight crew. “They give us training
on fatigue management and how to fine- tune to the local time in Toronto. We
need and to exercise, as well as take care our diet and eat lightly in-flight,”
says Tripta Bhatia. The long-haul flights are now becoming a trend and many
airlines offer these direct flights the timings of which suit the domestic
airlines. Singapore, Cathy Pacific, Qantas are some of the Airlines that offer
these long flights. Asia is, perhaps is the region where the demand for these
long flights is the greatest. The flights connecting from the Asian cities to the
US is the big market since flights to the European continent don’t require 18
hours of endurance and capacity
Tick mark the correct option (5 marks)
1.Why are longer flights harmful to passengers and crew?
a) Because there is less oxygen in the air.
b) People will get bored
c) long periods of inactivity will damage their bones

Ans - A

2. What are flight socks?

a) special socks are meant to keep the plane free of harmful bacteria
b) one of the preventive measures planned by airlines
c) socks that stop your blood from getting too thin

Ans - B

3. Which of the following methods given below for countering the health
problems caused by long flights is NOT mentioned?

a) how best to cope with jetlag?

b) advice on food consumption during a flight
c) advice on drinking alcohol

Ans - C

4. What are the advantages of longer flights?

a) There are less problems with jetlag
b) passengers save time
c) passengers get a good break between flights

Ans - B

5. Where on the globe is the area for longer flights expected to develop?
a) between Europe and America
b) between Asia and America
c) between Asia and Europe

Ans - B

6. Write 5 lines on what does a flight attendant do to take care of

himself and his passengers during a long flight of 18hours. ( 5 marks)

Ans - they take care of passengers tending to their needs, comfort and
Safety during a flight. The primary duty of a flight attendant is to
Ensure passenger safety during flight by adhering to safety regulation
reviewing safety and emergency procedure specific to the type of
aircraft pair to boarding.

D. Picture comprehension (20) Things That You need to include in your story

Character 1(1mark)
Name: Soniya singh
Age: 23
Sex: female
Mood: happy

Character 2 (1mark)
Name: Shivani
Age: 14
Sex: female
Mood: happy

2.Action heading (what is happening in the story (4 marks)

Getting permission to go to a party -

apologizing for reaching home late. -
Girl asks permission to go to party: When permission is not given, she
blames her parents and when she reaches home late after the party, she
apologizes to her parents.

Now to write a story (14 MARKS)

The following points need to be included in your story
1. Make an interesting story with a main character
2. Bring a problem in the story
3. Include innovative ideas to solve that problem
4. End the story properly
5. If you are female, then make a female main character in the picture
6. The story must represent you, how you think, how you react in that
situations, include these things in your story. You must add your emotions
and feelings in the story

The pictures are printed on the inside back cover of the ECS book.

Getting Permission to go to a Party -

Apologizing for Reaching home late. -

I got late from a party last evening when I reached home I saw...

So bharti is my one of the childhood friend and she going to abroad in few
days so trow a party before go abroad like a farewell party. So she invite all
of her friends include me for party and request to everyone to come the
party. I need to permission to go to party so I went to my parents for
permission but at first my father clearly said no because my exam about to
start but after a lot of convincing they agreed but on one condition that I
have to come home before 10 : 00 pm means I have to come early. So after
all this I went to party and I enjoy party alot I meet my old friend and
congress bharti before leave the party. Because I had to reach home early, I
left the party early but due to traffic at night, I was late in reaching home.
When I reached home I saw my father waiting for me they shout on me and
asked me that When I already said that you have to come early then why are
you late And your phone was also being switched off. How can you be so
careless? I timidly told them that I was late in coming home due to heavy
traffic at night. then my father smiled lightly and told me that he is not
angry at you nor is I imposing any restriction on you. I'm just worried about
you if something happens to you, that's why I told you all this. After this I
relaxed and hugged my dad.That day I came to know that my father is not as
strict and rude as he looks, he is just worried about me and cares more
about me.
End