Student Name: Jose Crespo

Student ID: MAC5305

Advanced Diploma of Management in Hospitality

SITXHRM004 - Recruit, select and induct staff.

Part A:

PR2.1. Identify the recruitment needs based on the case provided above. Justify the need you
identified.

Sno Identified recruitment need Justification

Increased demand for
catering services, current
1 Assistant chef staff members are working
extra shift to meet the
demand
Loss of experienced chef,
2 Chef making additional pressure
on the currents staff.
This could provide long
term benefits hiring
apprentices or volunteers
3 Volunteers
can balance the workflow
and support the current
team.

Part B:
You are thinking to hiring 1 Fulltime Chef, 1 Casual Chef and 1 Volunteer to fulfil the gap.

The motive behind this is:

1 Fulltime Chef – Replacement hire of the full time Chef who has recently left.

1 casual Assistant Chef– To help existing staffs on handling the demand.

1 Volunteer – To support kitchen as helpers and to transport food to churches.

PR2.2. Conduct a discussion meeting with the colleagues about the staffing need and job
description for each. Present your suggestion on the need and capture the suggestions and
feedback of the colleagues. Trainer (Head Chef) and a student (HR Manager) will act as the
colleagues.
Sno Staffing need Job description for staff
1 Full time Chef
Job title: full time chef

Organization: Zoolong Christian Society

Position types: full time

Responsibilities:
 Prepare and cook meals in accordance with
established recipes and quality standards.
 Collaborate with kitchen staff to ensure timely
and efficient food production.
 Assist in menu planning, ensuring variety and
nutritional value.
 Maintain a clean and organized kitchen
workspace.
 Monitor inventory levels and requisition
supplies as needed.
 Adhere to food safety and sanitation regulations.
 Mentor and guide apprentices/trainees in
culinary techniques and best practices.
 Contribute to a positive and collaborative team
environment.

Qualifications:
 Proven experience as a chef in a high-volume
catering or restaurant setting.
 Culinary degree or equivalent training preferred.
 Strong knowledge of food preparation
techniques and kitchen equipment.
 Ability to work well under pressure and in a
fast-paced environment.
 Excellent communication and teamwork skills.
 Attention to detail and a passion for creating
delicious and visually appealing dishes.

Compensation:
 Competitive salary based on experience and
industry standards.
 Benefits package including health insurance and
paid time off also work salary of 38 hrs/week.

To apply, please send your resume and a brief cover

letter detailing your relevant experience to
JosecrespoManager@hotmail.com
 Job Title: Casual Assistant Chef

Organization: Zoolog Christian Society

Position Type: Casual

Responsibilities:
 Assist the chef in food preparation and cooking
tasks (mise an place).
 Follow established recipes and kitchen
procedures.
 Maintain cleanliness and organization in the
kitchen area.
 Assist in stocking and restocking ingredients
and supplies.
 Support a smooth kitchen operation during peak
periods.

Qualifications:
 Previous experience in a kitchen or culinary
2 Casual Assistant Chef setting is a plus. (Mim 2 years)
 Basic understanding of food preparation
techniques.
 Ability to work well in a fast-paced
environment.
 Strong teamwork and communication skills.
 Willingness to learn and contribute to a positive
kitchen atmosphere.

Compensation:
 Hourly wage based on experience and industry
standards; Hours can depend on workflow.

To express your interest, please send a brief statement

of your relevant background to
josecrespoManager@hotmail.com.

3 Volunteer
Job Title: Hospitality Volunteer

Organization: Zoolog Christian Society

 Position Type: Volunteer

Responsibilities:
 Greet and welcome guests with a warm and
friendly energy.
 Assist in setting up and organizing event spaces.
 Help in serving food and beverages to guests.
 Provide general support to ensure a pleasant
experience for attendees.
Qualifications:
 Enthusiasm for providing exceptional
hospitality.
 Strong interpersonal and communication skills.
 Willingness to work collaboratively and follow
instructions.
 Reliable and punctual.

Benefits:
 Opportunity to contribute to a meaningful cause
and serve the community.
 Gain experience in event hospitality and
customer service.

To join our volunteer team, please contact Jose Crespo

at 0449912403 or JosecrespoManager@hotmail.com

PR2.3. Prepare an email to the GM and HR for approval of the identified positions. Request
for appropriate time for meeting to discuss the recruitment needs, roles and responsibility and
salary.
Subject: Request for Approval and Meeting to Discuss Recruitment Needs and Positions

Dear [GM's Name] and [HR's Name],

I hope this email finds you well. I am writing to seek your approval and request a meeting to discuss the
recruitment needs for the positions we have identified within the Catering Department of Zoolog Christian
Society. As the new manager of the department, I believe it is essential to address our staffing requirements
to ensure the continued success of our operations and the quality of services we provide to the churches and
communities we support.

Based on a thorough assessment of our current situation and challenges, we have identified the need for the
following positions:

 Full-Time Chef
 Casual Assistant Chef
 Hospitality Volunteer

These positions are very important to effectively manage the increased demand caused by the inclusion of
new churches and to alleviate the workload on our existing staff members. Hiring new team members will not
only contribute to a more efficient operation but also help address the concerns raised by the current staff
regarding their workload, stress, and job satisfaction.

I kindly request a meeting at your earliest convenience to discuss the details of these positions, including their
roles and responsibilities, as well as the appropriate compensation and benefits packages. I believe that open
communication and collaboration will allow us to make informed decisions that align with our organizational
goals and values.

Please let me know the best time for the meeting, and I will ensure that all necessary preparations are made.
Your insights and guidance will be invaluable in shaping the future of our Catering Department and ensuring
its continued success.

Thank you for your time and consideration. I look forward to the opportunity to meet and discuss these
matters further.

Best regards, Jose Crespo Catering Department Manager Zoolog Christian Society
Position Job description Selection Skills Salary Range
Criteria
 Culinary Expertise:
Proven experience
as a chef in
reputable  Culinary experience as a
establishments and chef demonstrating
cooking techniques. creativity and skill in a
variety. Of cuisines.
 Time Management:  Ability to lead and
 Competitive
knowing work motivate a culinary team, salary within
under pressure ensuring efficient the range of
As a chef at our while maintaining operation.
establishment, you will impeccable  Thrive in a fast-paced
(90k to 120k)
play an important role attention to details environment, meeting rewarding
in creating memorable and efficiency deadlines without your skills
dining experiences for during peak hours. compromising quality.
Chef (Full and expertise.
our guest. Your  A dedication person to
time) culinary experience  Team player: creating memorable Also.
will shine as you lead collaborate dining experiences that Additional
kitchen operation and seamlessly with exceed customer
ensure impeccable food
benefits such
crew, kitchen staff expectations.
quality. to ensure smooth  Formal culinary as healthcare,
and synchronized education or equivalent paid time off
operation. training is preferred. and staff
 Willingness to work
 Customer service: evening, weekend and discounts, etc.
focus person in holidays as required by
customer service the nature of the
and create restaurant industry.
memorable guest
experience.

 Provide culinary  Collaborate with the head

experience in a chef and kitchen staff to
professional kitchen prepare and execute a
environment. diverse menu of high –
 Strong passion for quality dishes.
food and details,  Assist. And support with
ready for learn and the preparation, cooking,
We are seeking an grow in the culinary and presentation of.  Competitive salary
enthusiastic and skills field. Meals in accordance with within the range of
assistant chef to join  Knowledge of food established recipes. (75k to 85k)
our dynamic team, as safety and  Ensure timely food rewarding your
Assistant Chef an assistant chef you sanitation production to meet the skills and
(Casual) will play a crucial role regulations. demands of a busy expertise. Also.
in making memorable  Flexibility to work kitchen, contributing to Additional benefits
dishes and top touch various shifts, the smooth flow of such as healthcare,
customer service including weekends service. paid time off and
experience. and holiday.  Support the training and staff discounts, etc
 Excellent teamwork mentoring of junior
and communication kitchen staff and provide
skills to collaborate positive and productive
effectively with work environment.
kitchen staff and  Perform any other duties
from of house as assigned by the head
teams. chef or management

 Excellent
communication and
interpersonal skills.  Assisting in the planning
Are you passionate
 Enthusiasm for and execution of
about. Making a community events,
working with
positive. Impact in your workshops, and other
people from
community? Join us as. similar events.
diverse.
A community volunteer As this is a volunteer
Backgrounds and  Engaging with
and be part of a position and does not offer a
cultures. community members to
dedicated team working salary, however. The.
 Ability to work and understand their needs,
to create meaningful Rewards of making a
Volunteer collaborate in a concerns and aspirations.
change, this volunteer positive impact on the
team environment.  Contributing to social
opportunity offers. A community and gaining
chance to contribute  Flexibility to media regardless the valuable experience are
your time and skills participate in events. immeasurable
while gaining valuable evening or weekend  Providing a warm and
experience in events as needed. welcoming presence at
community  No. previous community events to
PR2.4. Conduct meeting with GM (Trainer) and HR (Student) for final approval on
recruitment need, roles and responsibility and salary for identified vacancies. Assume that
you have got the approval for the purposed recruitments.(DON’T DO IT AS WE ARE
DOING ONLINE)

PR2.5. Based on the information collected above, create a basic job advertisement for each
new position that includes the salary range, job description, clear and concise selection
criteria and required skills. Ensure the criteria incorporates customer service attitude and
experience to ensure a fit to the position.

(SEE TABLE A THE TOP FOR THIS POINT)

PR2.6. Consider and outline three (3) mediums in which this job advertisement will be
placed, its advertising cost and justify why these are appropriate.

Media Advertising Cost Justification

Facebooks has diverse user

base and detailed targeting
options that allow you to
Facebook Medium – High reach professionals in the
culinary industry, attracting
experienced chefs who are
looking for exciting
opportunities.
Most of the linkedlns
audience of professionals
and jobs seekers can be
directed towards career
advancements opportunities.
LinkedIn Medium – High The medium cost ensure
visibility for hospitality roles
while appealing to those
looking to improve and get
more experience in their
culinary careers.
This is a good one for
younger demographics that
can be interested in doing
Instagram Low – Medium volunteer and get more
experience. The lower end of
the cost range ensures cost
effective visibility.
PR2.7. Choose and list the selection processes for each job taking into account the job
skill requirements. List the resources/employees used in the process and any three (3)
skills they must possess to effectively evaluate the prospective candidates.

Selection Process Resources/ Employees Skill Required

 Resume Screening: HR
personnel review
resumes. To identify
candidates with
relevant culinary
experience, education,
and skills

 Culinary Assessment: A
senior chef evaluates
candidates’ culinary
skills through a
cooking demonstration
or practical test.
HR Representatives, Senior  Effective
Chefs and Head chefs Communication
 Decision- Making
 Reference checks: HR  Culinary Expertise
contacts references
provided by
candidates to validate
their experience and
work ethics.

 Resume Screening: HR
personnel review
resumes. To identify
candidates with
relevant culinary
experience, education,
and skills

 Practical Cooking Test:  Coaching and

assistant chef or senior mentorship: important
culinary team HR Representatives, for assessing
 Assistant chef, senior culinary
members evaluate team members, head chef
candidates cooking
techniques and ability
to follow instructions.
 Team Interview and
feedback: Assistants
chef and head chef
hold an interview to
feedback candidates.
Compatibility with the
team and discuss to
develop their skills.
Volunteer
 Application Review: HR
personnel review
volunteer applications
to identify individuals
with a genuine
interest. In the cause.
 Phone interview: HR
representative
conduct brief phone
interview to
understand
candidates.
Motivations and
availability.
 Reference Checks: HR
contacts provided
references to verify
candidates. Reliability
and suitability for the
volunteer role.
 HR Representatives
 Volunteer
coordinators
 Program Managers.
candidates potential
for growth and
development.
 Team collaboration:
ensures candidates
can work in a good
environment within
the existing culinarily
team.
 Attention to details:
necessary for
evaluating candidates’
adherence to recipes
and cooking
techniques.
 Empathy and active
listening: Essential for
understanding
candidates’
motivations and
assessing them.
Alignment with the
organizations mission.
 Time Management:
Helps evaluate
candidates’ availability
and commitment to
the volunteer role
 Interpersonal skills:
important for
determining
 candidates’ ability to
work well with others
and contribute
positively to the
organization.

Part C:

Assume you have reviewed the applications against the selection criteria and validated
them. Here are the list of selected candidates and their compliance to criteria. (SEEI IN
THE DOCUMENT)

PR2.8. Based on the analysis above, process the application further. Review the
applicants against the selection criteria and choose the applicants for an interview
session with the highest number of matching selection criteria, ensuring Equal
Employment Opportunity (EEO) employment laws.

PR2.9. Prepare a rejection email for the unsuccessful candidate to inform about the
decisions and provide other recruitment information. Assume that you have rejected
Sammy.

Subject: Outcome of Your Job Application with Guzman&Gomez

Dear Sammy,

I hope this email finds you well. We would like to express our sincere appreciation for your
interest in the chef position at Guzman& Gomez. Your application was thoroughly reviewed
by our selection panel.

After careful consideration, we regret to inform you that we have chosen to move forward
with other candidates who closely match the specific requirements of the role. The decision-
making process was challenging, as we received many qualified applications.

Please understand that this decision was not a reflection of your qualifications or potential.
We value the effort you put into your application and the time you invested in our interview
process.

We sincerely appreciate your interest in becoming a part of our team. Your skills and
experience are noteworthy, and we encourage you to consider future opportunities with
Guzman & Gomez. Our organization periodically has new openings, and we would be
pleased to see your application in the future.
Once again, thank you for your interest in joining Guzman. & Gomez. We wish you the best
in your future endeavours and hope you find a role that aligns with your career aspirations.

If you have any questions or would like to receive feedback on your interview, please feel
free to reach out to our HR department at josecrespo@hrmanagergyg.com.

Thank you for considering us as a potential employer.

Warm regards,

Jose Crespo . HR manager. Guzman&Gomez

PR2.10. Assume that you have decided to call Layla, Bobby, James, Dorothy and Tony
for interviews. Prepare an email to inform the successful candidates of interview dates,
times, locations and ask for any special need assistance required to conduct the
interview.

Dear [Candidate's Name],

We are pleased to inform you that your application for the [Position Name] at [Company
Name] has been successful, and we would like to invite you for an interview.

Interview Details:

 Date: 25/06/2023
 Time: 4:00 PM
 Location: 243-249 Canterbury Road
 Interviewer(s): Layla, Bobby,James, Dorothy and tony
 Duration: Approximately 35 minutes

Please ensure that you arrive at least 15 minutes before your scheduled interview time. We
understand that circumstances may arise that could affect your availability. If you are unable
to attend the interview at the specified date and time, please let us know as soon as possible
so that we can make appropriate arrangements.

If you have any special needs or require specific accommodations to ensure a comfortable
and accessible interview experience, please let us know in advance. We are committed to
providing an inclusive and accommodating environments for all candidates.

To confirm your attendance and discuss any special needs, please reply to this email or
contact our HR department at josecrespo@hrmanager.com by 24/06/2023.

We are looking forward to meeting you and discussing your qualifications and potential
contributions to our team. If you have any questions about the interview process or need
further information, feel free to reach out to us.
Thank you for your interest in joining Guzman & Gomez. We appreciate the effort you have
put into your application and are excited to learn more about you during the interview.

Best regards,

Jose Crespo . HR manager. Guzman&Gomezformation]

PR2.11. Document and file all the recruitment records and decision made in a hardcopy.
Prepare the interview schedule along with the selection panel and interviewers for each
inTerview.

Candidate Date Time Location Selection panel

Layla 20/06/2023 9 /10:00 AM Restaurant HR rep and head chef
Bobby 20/06/2023 10/ 11:00AM Restaurant HR rep and head chef
Sammy 20/06/2023 11 / 12 AM Restaurant HR rep and Head Chef
James 21/06/2023 2 / 3 PM Restaurant Head chef and senior Cook
Dorthey 21/06/2023 3/ 4 PM Restaurant Head chef and senior cook

PR2.12. (CLASS ONLINE)

Conduct the interview session with the selected candidate. Use the selection criteria as
the basis for selection using appropriate interview questions, ensuring merit-based
selection and adherence to Equal Employment Opportunity principles and law. Evaluate
customer service attitudes and experiences to ensure a fit to the position. Fill up the
template provided below and note information about the candidates.

 For the interview, you trainer/instructor will act as various candidates and two
students (one will act as Head Chef, another as Chef) will be part of interview
panel.
 Use a face-to-face interview for the new Chef and Assistant Chef.
 Assume the candidate for the volunteer position is out of town and requested a
Videoconference.
 Use telephone or skype (use the internet) to interview for the volunteer position.

PR2.13. After the interview, discuss amongst the members of the selection panel and
select the candidate based on their attitude, aptitude and fit to the existing
organisational culture.

PR2.14. Assume that the performance of the candidate for the volunteer position was
not satisfactory. Discuss the deficiencies in the application and identify and decide on
using a different recruitment method/ re-advertising for the position.

PR2.15. Email the evaluation form, along with the selection recommendations to HR and
the GM to maintain clear, accurate and complete records of the selection process.
PR2.16. Call the past employers of the selected candidates for the Chef’s position to
check the reference and validate the qualification. Your trainer will act as a past
employer of the selected chef.

PR2.17. Prepare an employment offer letter for each selected candidate based on
organisational policy. Include employment details. It should contain:

 Positionoffered
 Rolesandresponsibilities
 Wage, Superannuation
 Awards

GUZMAN & GOMEZ

09/06/2023

Sydney, NSW, 2193

Dear Bobby,

We are delighted to extend an offer of employment to you for the position of head chef at GUZMAN&GOMEZ,
subject to the terms and conditions outlined in this offer letter.

*Position Offered: Head Chef

Roles and Responsibilities:

In this role, you will be responsible for the following key duties and responsibilities:

- Organise and maintain the kitchen clean with completely rotation and operation work following standards

- Design and elaborate Menu’s according with the season.

- Ordering and inventory count, roster hours and training plan for new chef

*Wage and Superannuation:

- Your starting salary will be $75.000.000 per year. You will be eligible to participate in our company's
superannuation plan, with contributions in accordance with applicable legal requirements.

Awards:

Your employment will be governed by the terms and conditions of the best kitchen operations which outlines the
minimum standards for pay and conditions in your role. You will receive the benefits and entitlements as per the
applicable award.

Employment Terms:

- Your employment with GUZMAN&GOMEZ is on a Full-Time basis, commencing on 10/09/2023.

- You will be subject to 3 months of period, during which your performance and suitability for the role will be
assessed.

- Your employment is at-will, meaning that either you or [Your Company Name] may terminate the employment
relationship at any time, with or without notice and for any reason, subject to applicable employment laws.

Benefits:
 You will be eligible for the following benefits: Medicare, GYM membership, dental care and supper anuation, also
10% of childcare conditions apply.

Company Policies: You will be required to adhere to all company policies and procedures, including those related
to confidentiality, code of conduct, and any other relevant policies.

Please sign and return a copy of this offer letter by today, indicating your acceptance of the terms and conditions
outlined herein. If you have any questions or require further clarification, please do not hesitate to contact Jose
Crespo at josecrespo@manager.com or 0449912304.

We look forward to welcoming you to the GUZMAN&GOMEZ team and are excited about the contributions you
will make to our organization.

Sincerely,

Jose Crespo

ASSESSMENT TASK 3 PROJECT

Part A - Induction Program Plan:

Induction Program Plan for New Employees

Date: 09/06/2023
Time: 10 Am
Location: Restaurant G&G
Resource Person: Jose Crespo
Duration:2 hours

Topics:

1. Conditions of Employment:
- Employment type (full-time, part-time, etc.)
- Probationary period (if applicable)
- Working hours and schedule
- Leave entitlements
- Termination policies

2. Contact Details:
- Key departmental contacts
- Colleague contact information
- Emergency contact information

3. Current Organizational Focus or Initiatives:

- Overview of current projects or strategic initiatives
- Company mission and values

4. Employee:
- Benefits (healthcare, retirement, etc.)
- Responsibilities within the organization
 - Rights and employee protections

5. Enterprise:
- Organizational culture and values
- Long-term goals and objectives
- Key responsibilities within the industry
- Vision for the future

6. Key Organizational Policies and Procedures:

- Introduction to important company policies (e.g., code of conduct, diversity and inclusion, anti-
harassment)
- Reporting procedures for various issues

7. Industrial Arrangements for the Organization:

- Overview of employment agreements
- Union affiliations or industry-specific agreements

8. Orientation:
- Familiarization with departmental locations and equipment
- Introduction to staff amenities
- Understanding of off-site operations, if applicable
- Tour of the entire business premises

9. Organizational Charts:
- Explanation of the company's organizational structure and hierarchy

10. Payroll Information:

- Explanation of awards and applicable pay rates
- Details about superannuation contributions
- Overview of wage payment procedures

11. Policies and Procedures Specific to the Job Role:

- Detailed information on job-specific policies and procedures
- Clear explanation of job responsibilities and expectations

12. Work Health and Safety Information:

- Overview of workplace safety policies and procedures
- Emergency protocols and evacuation procedures
- Introduction to safety equipment and reporting hazards

Note: The induction program is designed to provide you with essential information about our
organization and your role within it. Please feel free to ask questions and seek clarification during
the induction sessions.

Part B - Induction Email:

PR3.2. I have emailed the induction plan to relevant stakeholders and requested feedback on the
timing of the resource person to ensure that the induction program can be implemented without
significant operational disruption.
PR3.3. Conduct the induction training to the class/trainer. The induction training should contain the
following information:
Part B - Induction Training:

Induction Training for New Employees

Date:09/06/2023
Time: 10 Am
Location: Restaurant G&G
Trainer: Jose Crespo

Agenda:

1. Welcome and Introduction:

- Brief overview of the day's agenda
- Introduction of trainer and participants

2. Conditions of Employment:
- Employment type and status
- Probationary period (if applicable)
- Working hours and schedule
- Leave entitlements and policies
- Termination policies and procedures

3. Contact Details:
- Key departmental contacts and their roles
- Colleague contact information
- Emergency contact details

4. Current Organizational Focus or Initiatives:

- Overview of current projects and strategic initiatives
- Company mission, values, and goals

5. Employee:
- Employee benefits (e.g., healthcare, retirement plans)
- Employee responsibilities within the organization
- Employee rights and protections

6. Enterprise:
- Organizational culture and values
- Long-term goals and objectives
- Key responsibilities within the industry
 - Vision for the future

7. Key Organizational Policies and Procedures:

- Detailed explanation of important company policies (e.g., code of conduct, diversity and
inclusion, anti-harassment)
- Reporting procedures for various issues

8. Industrial Arrangements for the Organization:

- Explanation of employment agreements
- Overview of any union affiliations or industry-specific agreements

9. Orientation:
- Familiarization with departmental locations and equipment
- Introduction to staff amenities and their locations
- Understanding of off-site operations, if applicable
- Guided tour of the entire business premises

10. Organizational Charts:

- Explanation of the company's organizational structure and hierarchy

11. Payroll Information:

- Explanation of awards and applicable pay rates
- Details about superannuation contributions
- Overview of wage payment procedures

12. Policies and Procedures Specific to the Job Role:

- In-depth information on job-specific policies and procedures
- Clear explanation of job responsibilities and expectations

13. Work Health and Safety Information:

- Overview of workplace safety policies and procedures
- Emergency protocols and evacuation procedures
- Introduction to safety equipment and reporting hazards

14. Q&A and Discussion:

- Open the floor for questions and discussions on the topics covered

15. Conclusion:
- Recap of key points
- Provide contact information for further queries

Note: This induction training aims to provide you with essential information to help you integrate
into our organization smoothly. Please actively participate, ask questions, and seek clarification
when needed. We are excited to welcome you to our team!