service-level agreement (SLA) rule?

SLA---Service level Agreement:

It comes under process category
In every application we have time bound
requirements
SLA initial urgency 10
Total Urgency 0-100—Based on urgency Who
queue first for processing
It runs Internal background process
SlA run by pega OOTB agent—Pega Procom
Agent
Service-level intervals
1.Goal
2.Dead Line
3 Passed Dead Line
Cofigure SLA 4 Levels
1.Case level

2.Stage level

3.Flow level 0r process level.

 4.Assignment level

How to create SLA in pega?

Click on class—create –process—SLA—
Label(Name)
Service-level intervals