TechMasters

Author Damon Person

Date 7/10/2024
Purpose To analyze the wait times of technical
support calls to TechMasters
 Prepared by : Antriksh Rawat
Date : 07/11/2024

TechMasters
Technical Support Wait Times

Wait Time Measures

Excellent 22 sec. Avearge Wait Time (All Days) 44.2
Good 28 sec.
Acceptable 47 sec.
Poor 69 sec. Average Wait Time (Weekdays) 50.3
Very Poor 84 sec.
Unacceptable 90 sec.
Average Wait Time (Weekends) 28.9

Wait Time (Seconds)

SUN MON TUE WED THU FRI SAT
12:00:00 AM
01:00:00 AM 17.0 28.1 28.5 27.7 25.6 21.9 17.2
02:00:00 AM
03:00:00 AM
04:00:00 AM 19.4 41.2 31.5 29.7 26.1 33.3 15.7
05:00:00 AM
06:00:00 AM
07:00:00 AM 27.4 51.7 41.9 45.0 40.4 49.1 24.8
08:00:00 AM
09:00:00 AM
10:00:00 AM 48.3 88.2 74.6 70.6 66.4 83.8 46.5
11:00:00 AM
12:00:00 PM
01:00:00 PM 50.7 96.6 91.4 77.4 67.7 88.9 43.6
02:00:00 PM
03:00:00 PM
04:00:00 PM 35.8 67.1 58.4 54.5 50.8 63.4 33.9
05:00:00 PM
06:00:00 PM
07:00:00 PM 32.6 58.2 51.4 47.7 43.8 55.8 28.1
08:00:00 PM
09:00:00 PM
10:00:00 PM 22.0 43.6 40.3 40.3 31.7 30.7 19.2
11:00:00 PM

Notes
Average Wait time for the Entire Week and for the weekends are within acceptable limits. The Avearge
wait time for weekends is Good. The customers experienced Very Poor and Unacceptable wait times on
Monday 9 AM to 2 PM, Tuesday 12 PM to 2 PM and on Friday 9 PM to 2 PM respectively.

Filename: 771699753.xlsx Worksheet Name: Wait Times