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Full download Marketing 5th Edition Grewal Solutions Manual all chapter 2024 pdf
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Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
Chapter 11
Product, Branding, and Package Decisions
Learning Objectives
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 1
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
The product itself is important, but so are its associated services, such as support or
financing. Other elements combine to produce the core ¬customer value of a product: the
brand name, quality level, packaging, and additional features.
These products tend to be classified into four groups: specialty, shopping, convenience,
and unsought products. Each classification involves a different purchase situation and
consumer goal.
LO3 Explain the difference between a product mix’s breadth and a product line’s
depth.
Breadth, or variety, entails the number of product lines that a company offers. Depth
involves the number of categories within one specific product line.
LO4 Identify the advantages that brands provide firms and consumers.
Brands play important roles in enabling people to make purchase decisions more easily and
encouraging customer loyalty. For firms specifically, they also constitute valuable assets
and improve a company’s bottom line and help protect against competition.
Brand equity summarizes the value that a brand adds, or subtracts, from the offering’s
value. It comprises brand awareness, or how many consumers in the market are familiar
with the brand; brand associations, which are the links consumers make be-tween the brand
and its image; and brand loyalty, which occurs when a consumer will only buy that brand’s
offer. Brand equity also encompasses the concept of perceived value, which is a subjective
measure that consumers develop to assess the costs of obtaining the brand.
Firms use a variety of strategies to manage their brands. First, they decide whether to ¬offer
manufacturer and/or private-label brands. Second, they have a choice of using an overall
corporate brand or a collection of product line or individual brands. Third, to reach new
markets or extend their current market, they can extend their current brands to new
products. Fourth, firms can co-brand with another brand to create sales and profit synergies
for both. Fifth, firms with strong brands have the opportunity to license their brands to
other firms. Finally, as the marketplace changes, it is often necessary to reposition a brand.
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 2
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
Whereas a brand extension uses the same brand name for a new product that gets
introduced into new or the same markets, a line extension is simply an increase of an
existing product line by the brand.
Similar to brands, packaging and labels help sell the product and facilitate its use. The
primary package holds the product, and its label provides product information. The
secondary package provides additional consumer information on its label and facilitates
transportation and storage for both retailers and their customers. Labels have become
increasingly important to consumers because they supply important safety, nutritional, and
product usage information.
Check Yourself: Several questions are offered for students to check their understanding of
core concepts. (PPT slide 11-6)
II. Product Mix And Product Line Decisions (PPT slide 11-7, 8)
1. Increase Breadth
2. Decrease Breadth
1. Increase Depth
2. Decrease Depth
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 3
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
Check Yourself: Several questions are offered for students to check their understanding of
core concepts. (PPT slide 11-12)
A. Value of Branding for the Customer and the Marketer (PPT slide 11-15)
Check Yourself: Several questions are offered for students to check their understanding of
core concepts. (PPT slide 11-21)
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 4
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
1. How do brands create value for the customer and the firm?
Answer: Branding provides a way for a firm to differentiate its product offerings
from those of its competitors and can be used to represent the name of a firm and
its entire product assortment, one product line, or a single item. Brand names, logos,
symbols, characters, slogans, jingles, and even distinctive packages constitute the
various brand elements firms use, 17 which they usually choose to be easy for
consumers to recognize and remember.
Check Yourself: Several questions are offered for students to check their understanding of
core concepts. (PPT slide 11-31)
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 5
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
2. What is co-branding?
Answer: Co-branding is the practice of marketing two or more brands together, on
the same package or promotion. Primarily due to credit card companies, such as
Visa and MasterCard, the practice has greatly increased in the past decade. Airlines
were among the first to co-brand with credit card companies (such as the United
Airlines Visa Card), but recently, firms in other industries, such as banking, retail,
and restaurants, have begun forming similar alliances. Starbucks was the first in the
quick-service restaurant industry to offer its own Starbucks credit card in alliance
with Visa. Co-branding can enhance consumers’ perceptions of product quality 70
by signaling “unobservable” product quality through links between the firm’s brand
and a well-known quality brand. For example, NutraSweet’s claim to be a sugar
substitute that was safe and left no aftertaste got a boost after both Coca-Cola and
Pepsi started offering products that contained it, was included on its labels and in
its promotions. Co-branding may fail if the brands’ owners cannot resolve financial
disputes about revenue or royalty sharing.
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 6
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-2: Learning Objectives These are the learning objectives for this
chapter.
11-3: Red Bull Ask students: How many use energy drinks?
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 7
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 8
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-7: Product Assortment and Product Line This chapter uses Colgate-Palmolive brands as
Decisions examples.
11-8: Product Assortment and Product Line Students should understand that each item is
Decisions called a stock keeping unit (SKU) and the
category depth is the number of SKUs within a
category.
11-9: Change Product Mix Depth Ask students: What are the pros and cons of
offering competing products in the same
category?
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 9
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-10: Change Product Mix Breadth Ask students: Why would a company want to
increase its product mix breadth? Why would it
want to decrease it?
11-11: Product Line Decisions It increases depth by adding one more scent.
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 10
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-14: What Makes a Brand? Group activity: Identify a brand that you
recognize primarily by each of these elements.
11-15: Value of Branding for the Customer Group activity: Have students pick a well-
and the Marketer established brand.
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 11
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-16: History in Advertising This clip looks at the history of advertising and
how the industry has matured over time.
11-17: Brand Equity: Awareness Brand equity cuts both ways; customers dislike
some brands because of the firm’s actions or
their negative perceptions.
11-18: Brand Equity: Perceived Value These retailers offer designer products at
reduced prices.
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 12
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-19: Brand Equity: Brand Associations Target teamed up with high-fashion designer
Jason Wu to create reasonably priced, yet very
fashionable apparel.
11-20: Brand Equity: Brand Loyalty Brand loyalty provides the firm with high value.
State Farm has built their brand equity by
having loyal customers.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 14
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-24: Brand Ownership There are two basic brand ownership strategies:
manufacturer brands and retailer/store brands.
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 15
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
11-29: Brand Licensing The NBA licenses products like these bobble
head figures of Dallas Mavericks and San
Antonio Spurs players to a manufacturer in
exchange for a negotiated fee.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 17
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
© 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution 18
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
Marketing Applications
1 LLBean guarantees that its products will last forever. What features of a pair of pants
from LLBean would be part of the actual product and which would be part of the
associated services?
Features of the actual pants product might include brand name, design, durability, quality,
fit and color. Features of the services associated with the delivery of the pants might
include customer service, product support, warranties, and L.L. Bean’s return policy.
2 Classify each of the following products into either convenience, shopping, specialty,
or unsought goods: toothpaste, Life insurance, Sharp TV, Eggo Waffles, lettuce,
Coach handbag, Adidas Soccer cleats, furniture.
Toothpaste, Eggo Waffles, and lettuce are likely convenience products because it is
frequently purchased with very little thought.
Life insurance is an unsought product. Unsought products are goods or services that
customers rarely think about purchasing or do not know about.
Sharp TV and adidas soccer cleats are examples of shopping products. Shopping products
are products that consumers will spend a fair amount of time comparing alternatives.
Furniture may be considered either a shopping product or a specialty product depending
on the consumer or the reason for purchase.
A Coach handbag would be considered a specialty product. Specialty products are those
for which customers have a strong preference and will spend a considerable amount of
time searching for.
3 Study the following two product mixes below are provided. Product Mix 1: A, B, C
and D are the lines and for Product Mix 2: X, Y and Z are the lines.
Which mix has more breath and why? Which mix is deeper and why?
A firm’s product mix breadth represents a count of th enumber of product lines offered by
the firm. Product mix 1 has greater breadth because it offers four product lines versus
three in product mix 2. Product line depth equals the number of products in a product line.
Product mix 2 has greater depth because two of its product lines have four products in
them versus three in product mix 1.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Chapter 11 - Product, Branding, and Package Decisions Marketing 5th
4 Suppose you are the coffee buyer at Kroger’s. There is a strong corporate initiative to
increase store label merchandise. Discuss the advantages and disadvantages of
offering private label coffee.
Private label brands (also called retailer/store brands) are products developed by retailers
who often contract with manufacturers to produce products. Store brands now account
for almost 20% of purchases in North America. By eliminating the middle man, retailers
can often enjoy higher margins on store brand products. In addition, when a customer
becomes loyal to a store brand, that brand is exclusive to the retailer, making the customer
loyal to the retailer as well. Many of today’s consumers perceive store brands as having
higher perceived value than their national counterparts.
5 Identify a specific brand that has developed a high level of brand equity. What
specific aspects of that brand establish its brand equity?
Student answers will vary. In picking a brand that they think has high equity value;
students should explore why they believe it has high value and what determines that value.
You could also review the top brands listed in the book and ask students to discuss why
these brands may be considered to have higher levels of equity than other brands.
IBM has developed a high level of brand equity through its longevity, its global reach, its
reputation for innovation and Nobel Prize–winning work, the quality of its products, its
sponsorship of sporting and cultural events, and the high level of customer service it
provides to its customers.
6 Are you loyal to any brands? If so, pick one and explain why you believe you are
loyal, beyond that you simply like the brand. If not, pick a brand that you like and
explain how you would feel and act differently toward the brand if you were loyal to
it.
Student answers will vary. This question challenges students to consider exactly why they
may be brand loyal toward one product but not another, which may be because of product
characteristics, the students’ experience, or their opinion of the company that provides the
product. Therefore, they might mention that they only purchase that brand to the exclusion
of all others, they purchase the product frequently, and they often visit the store that sells
it.
For example, some students might claim that they are loyal to Starbucks, in that they
generally do not get coffee from any other retailer unless there is absolutely no Starbucks
within reasonable walking or driving distance.
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in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
Another random document with
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The Project Gutenberg eBook of The religion of
Plutarch
This ebook is for the use of anyone anywhere in the United
States and most other parts of the world at no cost and with
almost no restrictions whatsoever. You may copy it, give it away
or re-use it under the terms of the Project Gutenberg License
included with this ebook or online at www.gutenberg.org. If you
are not located in the United States, you will have to check the
laws of the country where you are located before using this
eBook.
Language: English
THE RELIGION OF
PLUTARCH
A PAGAN CREED OF APOSTOLIC TIMES
AN ESSAY
BY
JOHN OAKESMITH, D.Litt., M.A.
Arist., Meta., i. 2.
CHAPTER I.
General character of Modern European Religions: their
cardinal appeal to Emotion—Roman Religion: its
sanctions chiefly rational: the causes of its failure: its
place as a factor in Morality taken by Greek Philosophy
—Early Greek Morality based partly on Religion, partly
on Reason, which, in the form of Philosophy, eventually
supplies the main inspiration to Goodness—Gradual
limitation of Philosophy to Ethics 1
CHAPTER II.
Importance of the ethical tendency in pre-Socratic Philosophy
generally under-estimated—Development of this
tendency from Thales to the Sophists, and from the
Sophists to the Stoics and Epicureans—Special
influence of these two Schools, aided by the failure of
political interest, in establishing a practicable ideal of
personal virtue—This ideal, conspicuous in Plutarch’s
“Ethics,” and inculcated by the philosophers of the early
Græco-Roman Empire generally 20
CHAPTER III.
Ethical aspect of Græco-Roman Society in the period of 43
Plutarch: difficulty of obtaining an impartial view of it—
Revival of moral earnestness concurrent with the
establishment of the Empire: the reforms of Augustus a
formal expression of actual tendencies—Evidences of
this in philosophical and general literature—The
differences between various Schools modified by the
importance of the ethical end to which all their efforts
were directed—Endeavour made to base morality on
sanctions already consecrated by the philosophies and
religious traditions of the Past—Plutarch’s “Ethics” the
result of such an endeavour
CHAPTER IV.
Plutarch’s attitude towards Pagan beliefs marked by a spirit
of reverent rationalism—The three recognized sources of
Religion: Poetry, Philosophy, and Law or Custom—The
contribution of each to be examined by Reason with the
object of avoiding both Superstition and Atheism:
Reason the “Mystagogue” of Religion—Provisional
examples of Plutarch’s method in the three spheres—His
reluctance to press rationalism too far—His piety partly
explained by his recognition of the divine mission of
Rome—Absence of dogmatism in his teaching 62
CHAPTER V.
Plutarch’s Theology—His conception of God not a pure
metaphysical abstraction, his presentment of it not
dogmatic—General acceptance of the attributes
recognized by Greek philosophy as essential to the idea
of God—God as Unity, Absolute Being, Eternity—
God as Intelligence: Personality of Plutarch’s God
intimately associated with his Intelligence—God’s
Intelligence brings him into contact with humanity: by it
he knows the events of the Future and the secrets of the
human heart—From his knowledge springs his
Providence—God as Father and Judge—the De Sera
Numinis Vindicta—Immortality of the Soul 87
CHAPTER VI.
Plutarch’s Dæmonology—Dæmonology as a means of 120
reconciliation between the traditional Polytheism and
Philosophic Monotheism—Dæmonlore in Greek
philosophers and in the popular faith—Growth of a
natural tendency to identify the gods of the polytheistic
tradition with the Dæmons—Emphasis thus given to the
philosophic conception of the Deity—Dæmons
responsible for all the crude and cruel superstitions
attaching to the popular gods—Function of the Dæmons
as mediators between God and man
CHAPTER VII.
Necessity for a Mediator between God and Man partly met by
Oracular Inspiration—General failure of Oracles in the
age of Plutarch—Plutarch’s “Delphian Essays”—The De
Pythiæ Oraculis: nature of Inspiration: oracles not
verbally inspired—The De Defectu Oraculorum—
Various explanations of Inspiration—Plutarch inclines to
accept that which assumes an original Divine afflatus
placed under the superintendence of Dæmons, whose
activities are subject to the operation of natural causes 138
CHAPTER VIII.
Sincerity of Plutarch’s belief in Dæmons—Function of the
Dæmons as Mediators not confined to oracular
inspiration—Dæmons in their personal relationship with
the human soul—The De Dæmonio Socratis—This
tract not a formal treatise on Dæmonology—Various
explanations of the Socratic “Dæmon”—Ethical value of
the conception of Dæmons as spiritual guardians of
individual men—“Men may rise on stepping-stones of
their dead selves to higher things”—Dangers of the
conception—Superstition: Plutarch’s general attitude
towards that Vice 163
CHAPTER IX.
Relation between Superstition and Atheism: Atheism an 179
intellectual error: Superstition an error involving the
passions: the De Superstitione—Moral fervour of
Plutarch’s attack on Superstition—His comparative
tolerance of Atheism—The greatest safeguard against