As you may be aware, we are currently in the final stage of transitioning Citi’s consumer business in India to Axis Bank.

While we
have tried our best to minimize the duration of interruptions, certain banking services will be temporarily affected for your Axis
Bank products between 10 pm,12th July 2024 and 9 am, 14th July 2024.

We strongly urge you to plan your banking requirements well in advance, as per the availability of services. Rest assured, upon
completion of the migration, you will be able to use all the services on our platforms from 9 am, 14th July 2024.
Here is a quick reference of some of the most important services and transactions which will be affected (all timings in IST):

MOST IMPORTAN T SERVIC E S

12th July 13th July 14th July

Service / transaction request
10:00 PM 1:00 AM 8:00 AM 9:00 AM 10:00 AM 10:00 PM 12:00 AM 6:00 AM 9:00 AM
onwards onwards onwards onwards onwards onwards onwards onwards onwards

Non-financial services on Axis Bank

Available Temporarily unavailable Available
Internet Banking and Mobile Banking App, open

Financial services on Axis Bank Internet Banking

All NEFT, RTGS, IMPS and UPI transfers linked to your existing Axis Bank account to continue seamlessly
and Mobile Banking App, open

Credit cards: Online and merchant purchases Available Temporarily unavailable Available

Credit cards: Usage-limit and PIN management

Available Temporarily unavailable Available
services

Credit cards: Inward IMPS payments Available Temporarily unavailable Available

Cheque services (new cheque book,

Available Temporarily unavailable Available
stop payment, cheque status, positive pay)

Mutual fund subscriptions and redemptions Available Temporarily unavailable Available

Loan services (repayments via "pay my dues",

Available Temporarily unavailable Available
interest certificates etc.)

OTHER SERVICES
Credit cards

12th July 13th July 14th July

Service / transaction request
10:00 PM 1:00 AM 8:00 AM 9:00 AM 10:00 AM 10:00 PM 12:00 AM 6:00 AM 9:00 AM
onwards onwards onwards onwards onwards onwards onwards onwards onwards

Inward NEFT and RTGS transfers Available To be processed once systems are restored Available

Card ATM usage Available Temporarily unavailable Available

Accounts

12th July 13th July 14th July

Service / transaction request
10:00 PM 1:00 AM 8:00 AM 9:00 AM 10:00 AM 10:00 PM 12:00 AM 6:00 AM 9:00 AM
onwards onwards onwards onwards onwards onwards onwards onwards onwards

Order demand drafts online Available Temporarily unavailable Available

Migrate to salary account Available Temporarily unavailable Available

Enrol for family banking Available Temporarily unavailable Available

Upgrade your account Available Temporarily unavailable Available

Investments

12th July 13th July 14th July

Service / transaction request
10:00 PM 1:00 AM 8:00 AM 9:00 AM 10:00 AM 10:00 PM 12:00 AM 6:00 AM 9:00 AM
onwards onwards onwards onwards onwards onwards onwards onwards onwards

Mutual fund subscriptions and redemptions Available Temporarily unavailable Available

Tools and calculators (MyMoney) Available Temporarily unavailable Available

Downloading dividend statements, capital gain Temporarily unavailable

Available Available
and loss statements etc.

Systematic investment / switch / transfer /

Available Temporarily unavailable Available
withdrawal plans

Risk profiling and all other investment-related Temporarily unavailable

Available Available
transactions

Loans

12th July 13th July 14th July

Service / transaction request
10:00 PM 1:00 AM 8:00 AM 9:00 AM 10:00 AM 10:00 PM 12:00 AM 6:00 AM 9:00 AM
onwards onwards onwards onwards onwards onwards onwards onwards onwards

Inward NEFT and RTGS transfers Available on Axis platforms

Repayment of loans online (pay my dues) Available Temporarily unavailable Available

Change EMI cycle Available Temporarily unavailable Available

View interest certificate, repayment schedule

Available Temporarily unavailable Available
and statement of loan account

Receive NOC for closed loan Available Temporarily unavailable Available

Change EMI repayment accout Available Temporarily unavailable Available

Forex cards

12th July 13th July 14th July

Service / transaction request
10:00 PM 1:00 AM 8:00 AM 9:00 AM 10:00 AM 10:00 PM 12:00 AM 6:00 AM 9:00 AM
onwards onwards onwards onwards onwards onwards onwards onwards onwards

Usage-limit and PIN management services Available Temporarily unavailable Available

All products - accounts, cards, loans, investments

12th July 13th July 14th July

Service / transaction request
10:00 PM 1:00 AM 8:00 AM 9:00 AM 10:00 AM 10:00 PM 12:00 AM 6:00 AM 9:00 AM
onwards onwards onwards onwards onwards onwards onwards onwards onwards

Update customer details (Name, Email ID, PAN, Temporarily unavailable

Available Available
KYC, DOB, Occupation, Address, Signature)

Upload documents for form 15G / 15H,

Available Temporarily unavailable Available
dormancy

Update nominee Available Temporarily unavailable Available

Change your home branch Available Temporarily unavailable Available

Other services - wearables, lockers, Temporarily unavailable

Available Available
insurance etc.