Table of Contents

1.1 Introduction:..............................................................................................................................3
1.2 Objective of the Study:....................................................................................................................3
Specific Objectives:..............................................................................................................................3
1.3 Scope of the Report..........................................................................................................................4
1.4 Methodology of the Report.............................................................................................................4
Primary Data sources:..........................................................................................................................4
Secondary Data Sources:.....................................................................................................................4
Sample Design:....................................................................................................................................4
Chapter: 2..................................................................................................................................................6
The Overview of Radisson Blu Bay View Chattogram...........................................................................6
2.1 About Radisson Blu Bay View Chattogram:..................................................................................7
 Location:......................................................................................................................................7
S.S. Khaled Road, Lal khan Bazar, Chattogram, Bangladesh.................................................................7
 Proximity:.....................................................................................................................................7
Centrally located, the hotel is easily accessible from major business districts,shopping centers, and
tourist attractions. It's about 20 kilometers from Shah Amanat International Airport........................7
 Accommodation:.........................................................................................................................7
 Dining:..........................................................................................................................................7
 Amenities:....................................................................................................................................8
 Business And Event Facilities:......................................................................................................8
 Additional Services:.....................................................................................................................9
 Nearby Attractions:......................................................................................................................9
 Sustainability and Community engagement:...............................................................................9
2.2 Mission:..........................................................................................................................................10
Luxurious Accommodations:..............................................................................................................10
Culinary Excellence:...........................................................................................................................10
Sustainability and Responsibility:.......................................................................................................10
Continuous Improvement:.................................................................................................................11
Guest Satisfaction and Loyalty:..........................................................................................................11
2.3 Vision:.............................................................................................................................................11

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 1. Exceptional Guest Experience........................................................................................................11
2. Sustainable Practices.....................................................................................................................11
3. Community Engagement.................................................................................................................12
4. Innovation and Excellence..............................................................................................................12
Chapter: 3................................................................................................................................................19
Findings and their Results......................................................................................................................19
3.1 Explore the hygiene practices in food production area:.................................................................20
Hand washing:.....................................................................................................................................20
Personal protective equipment (PPE):...............................................................................................20
Personal grooming:..............................................................................................................................20
Illness:...................................................................................................................................................21
Eating and smoking:............................................................................................................................21
Clean as you go:...................................................................................................................................21
Disinfection:.........................................................................................................................................21
Remove debris:....................................................................................................................................22
Avoid cross-contamination:.................................................................................................................22
Wash equipment and utensils:............................................................................................................22
3.4 Problem Identifying:.....................................................................................................................35
3.5 Recommendations:........................................................................................................................35
Chapter: 4................................................................................................................................................39
Summary of the findings, policy implication & Conclusion.................................................................39
4.1 Summary of the findings:..............................................................................................................40
4.2 Policy Implications:...........................................................................................................................41
4.3 Conclusion:.........................................................................................................................................42
4.4 Reference:...........................................................................................................................................42

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1.1 Introduction:

Proper food hygiene practices are essential to prevent the spread of diseases and to
promote the safety and quality of food products in every food production area.
Hygiene practices in food production aim to prevent contamination of food
products by microorganisms, chemicals, and physical hazards. The purpose of this
internship report is to assess the hygiene practices of the food production area in
Radisson Blu Bay View Chattogram.

1.2 Objective of the Study:

The main objective of the report is to evaluate the current hygiene practices in food
production area followed by Radisson Blu Bay View Chattogram. To satisfy the
main objective some specific Objectives has been developed.

Specific Objectives:

 To highlights the overview of Radisson Blu Bay View Chattogram.

 To explore the hygiene practices in food production area.
 To evaluate the hygiene practices in food production department.
 To identify the problems and provide policy recommendations.

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1.3 Scope of the Report

This study provides insight into the problems "hygiene practices of food
production area in Radisson Blu Bay View Chattogram". The outcome of the
Report is going to be a notable document that provides valuable information and
ideas about hygiene practices of food production department.

1.4 Methodology of the Report

The report is prepared on the basis of performance of food and beverage

production of Radisson Blu Bay View Chattogram. All the information and data
has been collected from primary & secondary sources.

Primary Data sources:

- Data were collected through questionnaire survey.

- Direct conversation with employees & Discussion session with expert.
- My personal maintained notes and other fellowship's experience.
- primary Data has been collected through questionnaire 5.0 Likert scale.

Secondary Data Sources:

- Website of the Radisson Blu Bay View Chattogram

- customer reviews and journals on hotel functions

Sample Design:

Sample size: 20

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(20 employees of the production area in Radisson Blu Bay View Chattogram.)
1.5 Limitations of the Report:

There were some problems while I have undergone the internship program. A
wholehearted effort was applied to conduct the internship program and to bring a
reliable and fruitful result. In spite of having the wholehearted effort, there exits
some limitations, which acted as barrier. The limitations are given below:

Time limitation: The duration of our internship program is only 3 months. The
allocated time is not sufficient for us to gather knowledge and to make the study a
complete and fruitful one. It was one of the main constraints that affected covering
all aspects of the study.

Data inadequacy: The study also suffered from inadequacy of data provided by
Radisson Blu Bay View Chattogram. Secondary source of information was not
sufficient for the completion of the report.

Limited resources: limited access to resources, such as technology, personnel, or

funding, which may have impacted the quality and scope of the report.

Limitation of the Skills: Much confidential information was not disclosed by

respective personnel of the department.Every project has some limitation. The
researcher faced some usual constraints during the course of my practical
orientation.

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 Chapter: 2
The Overview of Radisson Blu Bay View
Chattogram

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2.1 About Radisson Blu Bay View Chattogram:

The Radisson Blu Bay View Chattogram is a luxury hotel located in Chattogram
(formerly Chittagong), Bangladesh. It offers a blend of modern amenities, elegant
accommodations, and comprehensive services catering to both business and leisure
travelers. Here's an overview of the hotel's features and offerings:

 Location:

S.S. Khaled Road, Lal khan Bazar, Chattogram, Bangladesh.

 Proximity:

Centrally located, the hotel is easily accessible from major business

districts,shopping centers, and tourist attractions. It's about 20 kilometers from
Shah Amanat International Airport.

 Accommodation:

Rooms and Suites: The hotel boasts a variety of rooms and suites designed with
contemporary decor and equipped with modern amenities. Options range from
standard rooms to executive suites, each providing comfortable furnishings, high-
speed internet, flat-screen TVs, and stunning views of the city or the bay.

 Dining:

Restaurants or Bars:
• The Exchange: An all-day dining restaurant offering a diverse menu with
international and local cuisine.

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• Mezetto: Specializes in Mediterranean dishes, providing a unique culinary
experience.
• Fisherman's Wharf: Focuses on seafood, featuring fresh catches prepared
with regional flavors.
• Port Bar & Deli: A casual spot for drinks and light snacks, perfect for
unwinding after a busy day.

 Amenities:

• Swimming Pool: An outdoor pool with a relaxing ambiance, ideal for a

refreshing swim or lounging by the water.
• Spa and Wellness: A full-service spa offering various treatments and
therapies designed to rejuvenate and relax guests.
• Fitness Center: Equipped with modern exercise equipment to help guests
maintain their fitness routines.

 Business And Event Facilities:

• Meeting Rooms and Banquet Halls: The hotel offers several versatile
meeting rooms and banquet halls suitable for conferences, seminars, weddings, and
other events. State-of-the-art audiovisual equipment and professional event
planning services are available.
• Business Center: Provides essential services like printing, photocopying, and
high-speed internet access to meet the needs of business travelers.

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  Additional Services:

• Concierge Service: Assists with travel arrangements, tour bookings, and

other guest inquiries.
• 24-Hour Room Service: Ensures guests can enjoy meals and refreshments in
the comfort of their rooms at any time.
• Laundry and Dry Cleaning: Offers convenient and efficient laundry services.

 Nearby Attractions:

• Patenga Beach: A popular spot for enjoying the seaside and engaging in
water activities.
• Foy's Lake: An amusement park and scenic area perfect for family outings.
• Chattogram Port: One of the busiest ports in the region, offering insights into
the maritime industry.
• Ethnological Museum: Showcases the diverse cultural heritage of
Bangladesh.

 Sustainability and Community engagement:

• Sustainability Initiatives: The hotel is committed to environmental

sustainability and often engages in practices aimed at reducing its carbon footprint
and promoting eco-friendly operations.
• Community Involvement: Participates in local community projects and
supports various social initiatives.

Overall, the Radisson Blu Bay View Chattogram provides a luxurious and
comfortable stay with a wide range of amenities and services, making it an ideal
choice for visitors to Chattogram.

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2.2 Mission:

The mission of Radisson Blu Bay View Chattogram likely revolves around
providing exceptional hospitality experiences to guests, ensuring their comfort,
satisfaction, and well-being throughout their stay. This mission might include:

The mission of Radisson Blu Bay View Chattogram likely revolves around
providing exceptional hospitality experiences to guests, ensuring their comfort,
satisfaction, and well-being throughout their stay. This mission might include:

Exceptional Service: Striving to exceed guest expectations by delivering

personalized service, attention to detail, and genuine care in every interaction.

Luxurious Accommodations: Providing upscale and comfortable accommodations

that offer a blend of modern amenities, stylish design, and a welcoming ambiance.

Culinary Excellence: Offering a diverse range of dining options that showcase

local flavors, international cuisines, and innovative culinary creations, all served
with impeccable quality and service.

Sustainability and Responsibility: Committing to sustainable practices and

responsible tourism initiatives to minimize environmental impact and contribute
positively to the local community.

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Continuous Improvement: Fostering a culture of continuous improvement and
innovation to adapt to evolving guest preferences, industry trends, and
technological advancements.
Guest Satisfaction and Loyalty: Prioritizing guest satisfaction and loyalty by
actively seeking feedback, addressing concerns promptly, and cultivating long-
term relationships with guests.

2.3 Vision:
The vision of Radisson Blu Bay View Chattogram revolves around providing
exceptional hospitality, fostering sustainable practices, and contributing positively
to the community. Here are the key elements that typically comprise the vision of
such a prestigious hotel:

1. Exceptional Guest Experience

The primary vision of Radisson Blu Bay View Chattogram is to offer an

outstanding guest experience characterized by high-quality service, comfort, and
luxury. The hotel aims to exceed guest expectations through personalized services,
modern amenities, and a welcoming atmosphere.

2. Sustainable Practices

Radisson Blu is known for its commitment to sustainability and environmental

responsibility. The vision includes implementing eco-friendly practices such as

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energy conservation, waste reduction, and using sustainable resources. The hotel
strives to minimize its environmental footprint while maintaining high operational
standards.

3. Community Engagement
A significant part of the hotel's vision is to engage with and support the local
community. This includes participating in local projects, supporting local
businesses, and contributing to social initiatives that benefit the community. The
hotel aims to be a responsible corporate citizen and a positive influence in
Chattogram.

4. Innovation and Excellence

The vision emphasizes continuous improvement and innovation in services and
facilities. Radisson Blu Bay View Chattogram seeks to stay ahead of industry
trends by adopting new technologies, improving its service offerings, and ensuring
that the property remains a leader in the hospitality industry.

5. Inclusive Workplace
Creating an inclusive and supportive workplace for employees is a crucial aspect
of the hotel's vision. This includes providing opportunities for professional growth,
fostering a collaborative environment, and ensuring that employees are well-
trained and motivated to deliver top-notch service.

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6. Cultural Representation
As part of its vision, the hotel aims to reflect and promote the rich cultural heritage
of Chattogram and Bangladesh. This can be seen in the culinary offerings, decor,
and cultural events hosted by the hotel, providing guests with an authentic and
enriching experience.

7. Global Standards, Local Flavor

While maintaining the high standards associated with the Radisson Blu brand, the
hotel also seeks to incorporate local elements into its offerings. This blend of
global standards with local flavor ensures a unique and memorable experience for
guests.

By focusing on these core elements, Radisson Blu Bay View Chattogram envisions
itself as a premier destination for travelers seeking luxury, comfort, and a
connection to the local culture, all while promoting sustainable and community-
centric practices.

2.4 Objective of the Radisson Blu Bay View Chattogram:

The objectives of Radisson Blu Bay View Chattogram are aligned with its vision of
delivering exceptional hospitality, fostering sustainability, engaging with the
community, and maintaining high standards of service and innovation. Here are the
primary objectives:

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1. Enhance Guest Satisfaction
 Objective: To consistently provide an outstanding guest experience by
exceeding expectations through personalized services, high-quality
amenities, and exceptional customer care.
 Actions: Regularly train staff on customer service best practices, gather and
act on guest feedback, and continuously update and improve facilities.
2. Promote Sustainability
 Objective: To implement and maintain eco-friendly practices that reduce the
hotel’s environmental footprint.
 Actions: Adopt energy-efficient technologies, reduce waste through
recycling programs, and source materials and products sustainably.
3. Strengthen Community Relationships
 Objective: To actively engage with and support the local community through
various initiatives and partnerships.
 Actions: Participate in local social and environmental projects, support local
businesses by sourcing products and services locally, and sponsor
community events.
4. Drive Innovation and Excellence
 Objective: To be a leader in the hospitality industry by embracing innovation
and striving for excellence in all aspects of hotel operations.
 Actions: Invest in new technologies, continuously improve service offerings,
and stay updated with industry trends and best practices.
5. Foster an Inclusive Workplace

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  Objective: To create a supportive and inclusive work environment that
promotes professional growth and employee satisfaction.
 Actions: Provide ongoing training and development opportunities,
implement fair employment practices, and encourage a culture of
collaboration and respect.
6. Promote Cultural Heritage
 Objective: To showcase and celebrate the rich cultural heritage of
Chattogram and Bangladesh within the hotel experience.
 Actions: Incorporate local art and decor in the hotel, offer traditional
Bangladeshi cuisine in dining options, and host cultural events and activities.
7. Achieve Financial Performance Goals
 Objective: To ensure the financial health and profitability of the hotel by
optimizing revenue streams and controlling costs.
 Actions: Implement strategic pricing models, optimize occupancy rates
through targeted marketing, and manage operational costs effectively.
8. Ensure Safety and Security
 Objective: To provide a safe and secure environment for guests and staff.
 Actions: Implement comprehensive safety and security measures, conduct
regular training and drills, and maintain high standards of cleanliness and
hygiene.
9. Expand Market Reach
 Objective: To increase the hotel’s market share by attracting a diverse range
of guests, including business travelers, tourists, and event organizers.

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  Actions: Develop targeted marketing campaigns, establish partnerships with
travel agencies and corporate clients, and enhance online presence through
effective digital marketing strategies.

10. Continuous Improvement and Adaptability

 Objective: To remain adaptable and continuously improve operations to
meet changing market demands and guest expectations.
 Actions: Regularly review and update operational procedures, stay informed
about industry developments, and foster a culture of innovation and
flexibility among staff.

By focusing on these objectives, Radisson Blu Bay View Chattogram aims to

solidify its reputation as a premier hospitality destination, offering superior service,
sustainable practices, and a deep connection to the local community and culture.

2.5 Service of Radisson Blu Bay View Chattogram:

The Radisson Blu Bay View Chattogram offers a comprehensive range of services
designed to meet the needs of both business and leisure travelers. These services
aim to provide guests with a luxurious, comfortable, and convenient stay. Here is
an overview of the key services offered by the hotel:

1. Accommodation Services
Variety of Rooms and Suites: A selection of rooms and suites with modern
amenities, including free high-speed internet, flat-screen TVs, minibars, and
stunning views of the city or bay.

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24-Hour Room Service: Guests can enjoy meals and refreshments in the comfort
of their rooms at any time.
2. Dining and Culinary Services
The Exchange: An all-day dining restaurant offering international and local
cuisine.
Mezetto: Specializing in Mediterranean dishes.
Fisherman's Wharf: A seafood restaurant featuring fresh catches with regional
flavors.
Port Bar & Deli: A casual spot for drinks and light snacks.
3. Business and Event Services
Meeting Rooms and Banquet Halls: Equipped with state-of-the-art audiovisual
technology, these spaces are ideal for conferences, seminars, weddings, and other
events.
Business Center: Provides essential services such as printing, photocopying, and
high-speed internet access.
4. Leisure and Wellness Services
Outdoor Swimming Pool: A pool area designed for relaxation and recreation.
Spa and Wellness Center: Offers a variety of treatments and therapies for
relaxation and rejuvenation.
Fitness Center: Equipped with modern exercise equipment for guests to maintain
their fitness routines.
5. Concierge and Travel Services
Concierge Service: Assists with travel arrangements, tour bookings, restaurant
reservations, and other guest inquiries.

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Airport Shuttle Service: Convenient transportation to and from Shah Amanat
International Airport.
6. Additional Guest Services
Laundry and Dry Cleaning: Efficient and convenient laundry services for guests.
Valet Parking: Secure parking service for guests' vehicles.
Complimentary Wi-Fi: Free high-speed internet access throughout the hotel.
Multilingual Staff: Staff members who speak various languages to assist
international guests.
7. Sustainability Initiatives
Eco-friendly Practices: Initiatives such as energy-efficient lighting, waste
recycling programs, and sustainable sourcing of materials.
8. Safety and Security
24-Hour Security: Comprehensive security measures to ensure the safety of guests
and their belongings.
Health and Hygiene Protocols: High standards of cleanliness and hygiene
maintained throughout the hotel.
9. Family-Friendly Services
Childcare Services: Available upon request for guests traveling with children.
Kids’ Menu and High Chairs: Dining options tailored for younger guests.
10. Specialty Services
Event Planning and Catering: Professional event planning and catering services
for weddings, corporate events, and special occasions.
VIP Services: Special packages and services for VIP guests, including
personalized check-in and exclusive amenities.

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By offering these diverse and high-quality services, Radisson Blu Bay View
Chattogram ensures that guests have a memorable and enjoyable stay, whether they
are visiting for business, leisure, or special events.

Chapter: 3
Findings and their Results

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3.1 Explore the hygiene practices in food production area:

The Radisson Blu Hotel’s production team recognizes the importance of good food
hygiene practices in ensuring the safety of the food they produce. Here are some
rules and regulations of hygiene practices followed by Radisson Blu Bay View
Chattogram Food and Beverage production team:

Hand washing:

Proper handwashing is the most crucial personal hygiene practice in food

production. Radisson Blu Bay View Chattogram Production team ensures that
hands are washed thoroughly with soap and warm water for at least 20 seconds
before and after handling food, after using the restroom, blowing nose, sneezing or
coughing, and after handling waste or cleaning. They also wash their hands after
touching any potentially contaminated surfaces or equipment.

Personal protective equipment (PPE):

To prevent contamination of food by hair, skin, or other foreign objects, every

member of Radisson Blu Bay View Chattogram Production team wears appropriate
PPE, such as gloves, hairnets, aprons, and closed-toe shoes.

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Personal grooming:

All the members of Radisson Blu Bay View Chattogram team maintains good
personal grooming habits, including showering or bathing regularly, wearing clean
clothes, and keeping hair tied back or covered to prevent hair from falling into the
food.
Illness:

The Food handlers of Radisson Blu Bay View Chattogram production area do not
work while ill or have symptoms like diarrhea, vomiting, fever, sore throat, or open
wounds. They inform their supervisor immediately if they experience any of these
symptoms.

Eating and smoking:

To prevent contamination of food, the Food handlers of Radisson Blu Bay View
Chattogram does not eat, drink, or smoke in food preparation areas or where food
is stored. They also do not use chewing gum or tobacco products.

Clean as you go:

Every member of Radisson Blu production team cleans up any spills or messes
immediately to prevent bacteria growth and cross-contamination.

Disinfection:

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To prevent the spread of harmful bacteria and contaminants, Radisson Blu Food
and Beverage team cleans and disinfects surfaces, equipment, and utensils
regularly using an appropriate sanitizer or disinfectant. They also follow a cleaning
schedule to ensure all areas are cleaned and sanitized regularly.

Remove debris:

All debris and food waste are removed from the food production area in Radisson
Blu and disposed of appropriately.

Avoid cross-contamination:

To prevent cross-contamination with non-food areas, Food and Beverage team of

Radisson Blu uses cleaning tools and supplies exclusively for food production
areas. They also use separate cleaning supplies, such as mops and buckets, for each
area.

Wash equipment and utensils:

To maintain the quality and safety of the food produced, every Food handler of
Radisson Blu Chittagong washes, rinses, and sanitizes all equipment and utensils
before and after use. They air-dry, cover, and store them in a clean, dry area.

Floors and walls:

The Radisson Blu production team cleans and sanitizes floors and walls regularly
to remove any food residue and prevent bacteria growth.
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Drainage:

To prevent the buildup of bacteria and pests, the production team cleans and
disinfects drainage regularly.
By following these cleaning and sanitation practices, the Radisson blu hotel
production team ensures that the food production area is free of harmful bacteria
and contaminants, and the food produced is safe and of high quality.

3.2 Evaluate the hygiene practices in the food production

Department:

The Radisson Blu Chattogram Food and Beverage Production Team is responsible
for ensuring the safety of the food produced and served to guests. This report
presents an evaluation of the current hygiene practices followed by the Radisson
Blu Chattogram Food and Beverage Production Team. The following factors were
evaluated to determine the hygiene practices in food handling:
Cleaning and Sanitizing:
It was observed that the Radisson Blu Chattogram Food and Beverage Production
Team follows a regular cleaning and sanitizing schedule for all surfaces and
equipment used in food preparation and storage. This helps prevent the growth and
spread of harmful microorganisms.
Food Storage:

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The team ensures proper food storage by maintaining correct temperatures,
labeling food with expiration dates, and separating different food items to avoid
cross-contamination.

Personal Hygiene:
The food handlers maintain good personal hygiene practices, such as washing
hands frequently, wearing protective clothing, and covering their hair, to prevent
the spread of harmful microorganisms.

Pest Control:
Effective pest control practices are followed by the Radisson Blu Chattogram Food
and Beverage team, including regular inspections and treatments, to prevent the
contamination of food with pests and their droppings.
Training and Education:
The Radisson Blu Chattogram Food and Beverage Production Team provides
regular training and education for food handlers to ensure that they are aware of
and follow good hygiene practices.
HACCP Implementation:
The team follows the implementation of Hazard Analysis and Critical Control
Points (HACCP), which is a systematic approach to identifying potential hazards
and implementing measures to prevent or control them.
Food Safety Management System:

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A comprehensive food safety management system, such as the ISO 22000, is in
place to ensure that effective hygiene practices are followed throughout the food
handling process.
The Radisson Blu Chattogram Food and Beverage Production Team follows
strict hygiene practices and policies to ensure the safety of the food produced
and served to guests. Regular training and education are provided to food
handlers to maintain and improve their hygiene practices. The implementation
of HACCP and a comprehensive food safety management system further
enhances the effectiveness of hygiene practices in the team.
3.3 Questioner on “hygiene practices in food production area
followed by Radisson Blu Bay View Chattogram.”
Question 1: Radisson Blu Bay View Chattogram ensures personal hygiene of
staff.
Option Agree Strongly Neutral Disagree Strongly
Agree Disagree
Respond 8 7 5 0 0
Percentage 40% 35% 25% 0 0

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 43%
38%
33%
28%
23%
18%
13%
8%
3%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
The chart shows 40% employee agreed, 35% of them strongly agreed, 25% of
them were neutral about it, and There was no one who disagreed or strongly
disagreed.

Question 2: Radisson Blu Bay View Chattogram uses fresh and good quality
materials for good production.

Option Agree Strongly Neutral Disagree Strongly

Agree Disagree
Respond 7 8 2 2 1
Percentage 35% 40% 10% 10% 5%

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 43%

38%

33%

28%

23%

18%

13%

8%

3%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
From the Chart it is seen that, 35% agreed, 40% strongly agreed, 10% neutral, 10%
Disagreed, and 5% strongly Disagreed.

Question 3: Radisson Blu Bay View Chattogram maintains proper food

storage Guidelines.

Option Agreed Strongly Neutral Disagree Strongly

Agree Disagree
Respond 6 4 2 5 3
Percentage 30% 20% 10% 25% 15%

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 33%

28%

23%

18%

13%

8%

3%

Agree Strongly Disagree Neutral Disagree Strongly Disagree2

Interpretation:
From the chart it is seen that, 30% agreed, 20% strongly agreed, 10% neutral, 25%
Disagree, 15% strongly disagreed with the statement.

Question 4: Radisson Blu Bay View Chattogram uses high quality water
purification system and maintains the quality of water.

Option Agree Strongly Neutral Disagree Strongly

Agree Disagree
Respond 2 3 1 10 4
Percentage 10% 15% 5% 50% 20%

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 55%

45%

35%

25%

15%

5%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
From the chart it is seen that, 10% agreed, 15% strongly agreed, 5% neutral, 50%
Disagreed and 20% strongly disagreed with the statement.

Question 5: Radisson Blu Bay View Chattogram has proper waste disposal
system and maintain regular inspection.

Option Agree Strongly Neutral Disagree Strongly

Agree Disagree
Respond 6 3 0 7 4
Percentage 30% 15% 0 35% 20%

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 38%

33%

28%

23%

18%

13%

8%

3%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
From the chart it’s seen that, 30% agreed, 15% strongly agreed, 0% neutral, 35%
Disagreed, 20% strongly disagreed with the statement.

Question 6: Regularly scheduled inspection of equipment and supplies to

ensure the food hygiene.

Option Agree Strongly Neutral Disagree Strongly

Agreed Disagree
Respond 6 6 0 5 3
Percentage 30% 30% 0 25% 15%

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 33%

28%

23%

18%

13%

8%

3%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
We can see from the chart 30% agreed, 30% strongly agreed, 0 neutral, 25%
Disagreed and 15% strongly disagreed with the statement.

Question 7: The food production department always keeps clean and sanitized
the food making station.

Option Agree Strongly Neutral Disagree Strongly

Agree Disagree
Respond 8 6 4 2 0
Percentage 40% 30% 20% 10% 0

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 45%

40%

35%

30%

25%

20%

15%

10%

5%

0%
Category 1
Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
From the chart it is seen that, 40% agreed, 30% strongly agreed, 20% neutral, 10%
Disagree, and 0% remained strongly disagree with the statement.

Question 8: Radisson Blu Bay View Chattogram inspect and maintain pest
control regularly.

Option Agree Strongly Neutral Disagree Strongly

Agree Disagree
Respond 8 4 0 5 3
Percentage 40% 20% 0 25% 15%

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 43%

38%

33%

28%

23%

18%

13%

8%

3%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
From the chart it is seen that, 40% agreed, 20% strongly agreed, 0% neutral, 25%
Disagreed, 15% Strongly disagreed with the statement.

Question 9: Radisson Blu Bay View Chattogram provides all the necessary
items to ensure hygiene.

Option Agree Strongly Neutral Disagree Strongly

Agree Disagree
Respond 8 5 1 4 2
Percentage 40% 25% 5% 20% 10%

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 43%

38%

33%

28%

23%

18%

13%

8%

3%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
From the chart it is seen that, 40% agreed, 25% strongly disagreed, 5% neutral,
20% Disagreed and 10% remained strongly disagreed with the statement.

Question 10: Radisson Blu Bay View Chattogram provides training to the
staff regarding hygiene practices.

Option Agree Strongly Neutral Disagree Strongly

Disagree Disagree
Respond 7 5 4 2 2
Percentage 35% 25% 20% 10% 10%
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 38%

33%

28%

23%

18%

13%

8%

3%

Agree Strongly Agree Neutral Disagree Strongly Disagree

Interpretation:
From the chart it is seen that, 35% agreed, 25% strongly agreed, 20% neutral, 10%
disagreed and 10% remained strongly disagreed with the statement.

3.4 Problem Identifying:

This study reports mostly proper hygiene practice in Radisson Blu Bay View
Chattogram except two of the vital problems. These problems are mentioned
below:

 Radisson Blu Bay View Chattogram does not uses high quality water
purification system and improper maintenance of the quality of water.

 Radisson Blu Bay View Chattogram has improper waste disposal system
although weekly inspection maintained.

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3.5 Recommendations:

There are some recommendations that are found by analyzing that should bring
more effectiveness in Radisson Blu Bay View Chattogram. The study has given as
following some valuable recommendations for effective hygiene practices in
production area. They are given below:

 Radisson Blu Bay View Chattogram does not uses high quality water
purification system and improper maintenance of the quality of water.

Recommendations-
To address the issues of low-quality water purification and improper maintenance
at Radisson Blu Bay View Chattogram, the following steps can be implemented:

1. Install Advanced Water Purification Systems: Upgrade to high-quality

water purification systems such as reverse osmosis (RO), ultraviolet (UV)
purification, or activated carbon filters to ensure water safety and quality.

2. Regular Maintenance and Monitoring: Establish a strict maintenance

schedule for the water purification systems, including regular inspections,
cleaning, and replacement of filters. Implement continuous monitoring of
water quality through periodic testing.

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 3. Training and Staffing: Train staff on the proper operation and maintenance
of water purification equipment. Ensure that there is dedicated personnel
responsible for overseeing the water quality and system maintenance.

4. Compliance with Standards: Adhere to local and international water

quality standards and guidelines. Regularly audit the water quality to ensure
compliance.

5. Transparency and Communication: Inform guests about the measures

taken to ensure high water quality and safety. Provide clear communication
regarding water safety protocols and quality assurance practices.

Implementing these steps will significantly improve water quality and maintenance
at Radisson Blu Bay View Chattogram.

 Radisson Blu Bay View Chattogram has improper waste disposal

system although weekly inspection maintained.

Recommendations-
To address the issue of an improper waste disposal system at Radisson Blu Bay
View Chattogram, despite weekly inspections, the following steps can be
implemented:

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1. Comprehensive Waste Management Plan: Develop and implement a
detailed waste management plan that includes waste segregation, collection,
transportation, and disposal procedures. This plan should address all types of
waste generated by the hotel, including solid, liquid, and hazardous waste.

2. Enhanced Training and Awareness: Conduct regular training sessions for

staff on proper waste handling, segregation, and disposal methods. Educate
employees on the environmental impact of improper waste disposal and the
importance of adhering to the waste management plan.

3. Upgrade Waste Disposal Infrastructure: Invest in modern waste disposal

infrastructure such as recycling bins, composting units, and secure
containers for hazardous waste. Ensure that the waste disposal areas are
well-maintained and equipped to handle the volume and types of waste
generated.

4. Frequent and Rigorous Inspections: Increase the frequency and

thoroughness of waste disposal inspections. Ensure that inspections are
conducted by qualified personnel and that any issues identified are promptly
addressed.

5. Partnership with Waste Management Companies: Collaborate with

certified waste management companies to ensure proper disposal and
recycling of waste. These companies can provide expertise and services that
ensure compliance with environmental regulations.

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 6. Implement Waste Reduction Strategies: Encourage practices that reduce
waste generation, such as reducing single-use plastics, encouraging
recycling among guests and staff, and implementing programs for reusing
materials.

7. Regular Audits and Continuous Improvement: Conduct regular audits of

the waste management system to identify areas for improvement. Use
feedback from these audits to continuously refine and enhance waste
disposal practices.

Implementing these measures will help Radisson Blu Bay View Chattogram
improve its waste disposal system, ensuring it is effective and environmentally
responsible.

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 Chapter: 4
Summary of the findings, policy implication
& Conclusion

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4.1 Summary of the findings:

The study has identified specific findings related to the hygiene practices in food
production department followed by Radisson Blu Bay View Chattogram:
1. 40% of participants strongly agreed and 35% of participants agreed with the
statement, it's indicating that Radisson Blu Bay View Chattogram ensures
personal hygiene of staff.
2. 35% of participants agreed, 40% strongly agreed with the statement, it's
indicating that Radisson Blu Bay View Chattogram uses fresh and good quality
material for food production.
3. -30% of participants agreed and 20% of participants strongly agreed and 25%
disagreed with the statement, it's indicating that Radisson Blu Bay View
Chattogram maintains proper food storage guidelines.
4. -10% of participants agreed, 15% of participants strongly agreed, but 50% of
participants Disagreed with the statement, it's indicating Radisson Blu Bay
View Chattogram maybe not provides high quality water purification system.
5. -30% of participants agreed and 15% of participants strongly agreed, but 35%
disagreed with the statement, it's indicating Radisson Blu Bay View Chattogram
does not have proper waste disposal system and doesn’t maintain regular
inspection.
6. 30% of participants agreed and 30% of participants strongly agreed with the
statement, it's indicating Radisson Blu Bay View Chattogram regularly inspects
the equipment and supplies to ensure the food hygiene.
7. 40% of participants agreed and 30% of participants strongly agreed with the
statement, it's indicating Radisson Blu Bay View Chattogram always keeps the
food production area clean and sanitized the food making station.

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8. 40% of participants agreed and 20% of participants strongly agreed with the
statement, it indicating Radisson Blu Bay View Chattogram pest controls
regularly.
9. 40% of participants agreed and 25% of participants strongly agreed with the
statement, it indicating Radisson Blu Bay View Chattogram provides all
necessary items to ensure hygiene.
10.35% of participants agreed and 25% of participants strongly agreed with the
statement, it indicating Radisson Blu Bay View Chattogram trains to the staff
regarding hygiene practice.

4.2 Policy Implications:

Foster a positive work culture Radisson Blu Bay View Chattogram should
prioritize employee satisfaction by offering fair wages, benefits, and opportunities
for career growth. A positive work culture leads to happier employees, which
translates to better guest experiences.

Focus on customer satisfaction: It is essential to prioritize the satisfaction of guests

to maintain their loyalty and positive reviews. The hotel staff should be trained to
offer exceptional service and personalized attention to each guest.

Focus on sustainability: The food production team should implement sustainable

practices, such as reducing waste and energy consumption.

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4.3 Conclusion:

This report is based on the activities of Food and Beverage Production Department
in Radisson Blu Bay View Chattogram the study conducted to evaluate the current
hygiene practices in Radisson Blu Bay View Chattogram has provided insightful
findings. To ensure optimal hygiene performance and food safety, they should
bring the latest equipment and maintain regular inspection of the machineries
through the maintenance department. Overall, the results indicate that the hotel is
maintaining a satisfactory level of hygiene of the hotel as good and safe. During
the internship program, I have learnt a lot of things including the food hygiene
guideline and practice. To say about the feature of Radisson Blu Bay View
Chattogram, it provides opportunities every trainee to get properly trained on
specific department.

4.4 Reference:
Survey:
Radisson Blu Bay View Chattogram employee.
Self study:
Websites: https://www.radissonblubayView.com/
https://m.facebook.com/Radissonhotel
https://www.google.com/

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