What should I do if the key I purchased does not work?

Do not worry, we have a technical team to help you install and activate the product. Please

send us a screenshot containing the error message that appears after inserting the license

key and send it to us by:

Please access our contact details from: Help Center section

We will be happy to help you at any time.

If I purchase your product, can I receive it on a USB key or disc?

Once your purchase is validated, you will receive an email which contains your activation key

and a download link, and you can simply copy it to a CD or USB. However, we send orders

by email to save you shipping costs and CD fees as well as to protect the environment and

ensure that orders reach our customers without delay. Of course, you must perform the

same installation steps, but you will have the advantage of receiving a detailed guide and

technical support that will remain at your disposal until the end of the installation and

activation, either by chat, email or telephone.

For more details, please contact us by:

Please access our contact details from: Help Center section

We will be happy to help you at any time.

I purchased my product yesterday and have not received an email yet.

Please check the spam box or you can collect your order directly by connecting to our site

Lalicence.fr with your email address and password, then click on >> My orders.

If you have not found the order email, you can contact us by:

Please access our contact details from: Help Center section

We will be happy to help you at any time.

How long do I have to wait to get a license key after purchase?

Once you successfully order the product, you will immediately receive an email containing

the license key to activate your software, the download link of the software you purchased

and the guides for the download and activation process. Additionally, you will receive an

invoice from us as proof that you acquired the product legally.

For more details, please contact us by:

Can I pay with PayPal?

Yes, you can pay by PayPal, please contact us by email so that we can give you the

procedure to follow.

Please access our contact details from the Help Center section

We will be happy to help you at any time.

Can I receive an invoice?

Yes of course. The invoice is proof of purchase and, if you are purchasing products for your

EU, USA and Canada

registered business, it allows you to deduct the tax as a fee.

How can I download the 32-bit version of Office?

To install the 32-bit version of Microsoft Office, right-click the ISO file, select "Open with",

then "Windows Explorer", navigate to the "Office" folder and select "Setup32".

I tried to order software from you. The cart says I am buying 6; how can I cancel all 6 and

only order one?

Please empty your cart and reorder the desired software, make sure the product quantity is

only one before making payment.

Will my data be saved and transferred securely?

Of course, safety is one of our highest priorities. We have been SSL verified. This means

your data is fully encrypted and transferred using proven technology. If you have any

questions regarding billing during the checkout process, you can always contact our

customer service.

If I'm not satisfied, can I get a refund?

Our slogan is "Satisfied or refunded". This is our main objective. We always strive to satisfy

our dear customers, no matter how difficult the situation. We will be happy to help you and

satisfy your needs. We are always here to listen to you.

My download was interrupted. What to do ?

If your download has been interrupted, please check your firewall or antivirus software

settings and ensure that your computer has a working Internet connection. After trying the

above methods, please restart the download. If that doesn't work, you can also try changing

your Internet browser and repeating the procedure again.

When can we contact you?

Our customer service team is available 24 hours a day, with the exception of 5 hours when

we hold teamviewer sessions for our special customers. Different methods are available to

contact us.

How do I cancel my order?

If you need to cancel your order, you can contact us by phone, email or chat so we can help

you resolve this issue. Go to "Help and Support" at the top right of the home page, you will

find all our contact details there.

What contact options and benefits do you offer?

We offer different contact options and benefits. When you contact us before purchasing, we

may offer you special offers and discounts. Indeed, if you are planning to buy a large quantity

of products, you must contact us before placing your order so that we can prepare a special

order for you with a special price, we can also prepare a special quote with an attractive

discount for businesses and professionals. In addition, we will provide them with a qualified

agent to help them every step of the way. Please note that the higher the value of your order,

the better the discount will be.