DANITA OWUSU-TWUMASI

Owusudanita@gmail.com | +233 50 615 2871 / +233 20 292 9293 | https://www.linkedin.com/in/danita-owusu/

PROFESSIONAL SUMMARY

● 3+ years of customer service specialisation in both online and in-person settings as well as fostering trust and building
a loyal clientele.
● 2+ years of experience in marketing and sales having worked as a freelance hairstylist and a sales executive through
developing and implementing successful marketing strategies.
● Over 1 year experience in Administrative Support having demonstrated proficiency in document processing,
scheduling, communication, and data entry; utilising Google tools, Excel, Word and PowerPoint during my National
Service Personnel at Ghana Civil Aviation Authority.
● Over a year’s experience of financial management through maintaining accurate financial records, ensured smooth
bookkeeping, and managed budgets as a freelance hairstylist. Created invoices, streamlined financial processes and
provided valuable sales insight.

KEY SKILLS

● Organisation: Highly organised with a strong ability to prioritise tasks and manage deadlines effectively.
● Communication: Excellent written and verbal communication skills, adept at liaising between executives and staff.
● Administrative Support: Proficient in document processing, scheduling, communication, and data entry.
● Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google tools.)
● Project Coordination: Experienced in planning and coordinating meetings and logistics.

Fluent Languages: English and Akan

EDUCATION

ALX Certification AI Career Essentials May 2024 – Present

University of Ghana Bachelor of Science Business Administration (Human Resource)

Relevant Coursework: Introduction to AI, AI in Career Development, Human Resource Management, Computer
Applications, Human Behaviour in Organizations, Principles of Management, Accounting, Labour Economics.

WORK EXPERIENCE

Sales Executive 5th Spice Candles December 2022 – February 2023

● Successfully worked in a team of 4 and managed 50 online clients which increased sales to about 25%
through social media management and fostered a vibrant online community, engaging directly with
customers and encouraged customer feedback for strategic improvements.
● Maintained meticulous financial records, ensuring accurate bookkeeping and budget adherence for smooth
business operations.
● Cultivated a welcoming and engaging in-store environment, greeting customers daily and ensuring a
positive shopping experience.
● Organised enhanced delivery logistics, ensuring cost-effective delivery options while guaranteeing timely
order fulfilment for customer satisfaction.
Administrative Assistant Ghana Civil Aviation Authority November 2021 – August 2022

● Managed administrative tasks and ensured operational efficiency: Daily streamlined at most 300 documents
processing with a team of financial administrators for internal and external clients, facilitated departmental
communication through meeting coordination, and maintained organised filing systems for easy retrieval.
● Provided exceptional customer service and ensured accuracy by delivering clear and concise communication through
formal documents like minutes, memos, and letters. Additionally, processed invoices for airlines according to company
standards and deadlines.
● Contributed to financial operations: Generated accurate invoices adhering to company standards and deadlines and also
optimised inspection fee calculation to guarantee adherence to regulations.

Personal Assistant to the CEO Vea’s Spa and Wellness December 2020 – January 2021

● Front-Line Customer Service: Managed the front desk and reception area, providing a warm and ensuring a positive
first impression to all visitors.
● Contributed to efficient business operations: Performed administrative tasks, including processing checks and running
errands, to support the CEO and maintain smooth workflow.
● Actively pursued professional development: Demonstrated initiative by independently acquiring basic knowledge in
massage therapy, expanding skill set and potential future contributions.

Marketing Intern Access Bank PLC June 2019 – July 2019

● Facilitated customer account creation: Assisted in opening accounts, ensuring all necessary documentation was
complete and accurate for account activation.
● Ensured financial accuracy: Scrutinised customer-provided documents to verify information and mitigate risk before
account creation and transactions.
● Maintained clear communication: Communicated with clients via email for confirmation before clearing checks,
fostering trust and transparency.
● Contributed to efficient cash flow: Participated in cash pick-up procedures, ensuring timely collection of customer
payments.

Freelance Hairstylist NeetahStyles November 2020 – Present

● Increased customer base by 20% annually through strategic marketing initiatives, including social media and online
client interactions. Cultivated exceptional communication skills to build trust and brand awareness.
● Overseeing financial records, ensuring accurate and thorough bookkeeping and strict budget compliance.
● Independently managing all administrative tasks, including scheduling, correspondence, and logistics coordination.
● Demonstrate strong organisational and time management abilities by effectively handling multiple tasks while
maintaining high client satisfaction.

LEADERSHIP AND VOLUNTEERING EXPERIENCE

Choir Secretary International Central Gospel Church (Open Heavens Temple) June 2021– Present
● Lead and coordinate administrative tasks including scheduling activities for the church choir, ensuring smooth
operation and efficient use of resources.
● Facilitate communication between choir members and leadership, promoting a collaborative and positive environment
which improved choir attendance by almost 80%.
● Play a leadership role in supporting the choir director and contributing to the success of choir performances through the
organisation of all choir correspondences and the onboarding, orienting and follow of new members.