Day 1 Presentation - Dubrovnik

2016 V2500 Regional Forum
Welcome to Dubrovnik!
25-27 October 2016
This page contains No Technical Data subject to the EAR or the ITAR
The V2500® Engine: Proven Power that Keeps Getting Better
Ed Lagoy
Deputy VP
Customer Support
Welcome & Introductions
This document contains No Technical Data subject to the EAR or the ITAR
This document contains material which is proprietary to IAE International Aero Engines AG and is delivered on the express condition that it is not to be used,
disclosed or reproduced in whole or in part for any purpose without IAE’s express written permission.
IAE Welcomes You!
2016 Regional Forums
Dubrovnik, Croatia
Oct 25-27
Washington DC
Nov 7-10 Cebu, Philippines
Sept 20-22
The V2500® Engine: Proven Power that Keeps Getting Better IAE International Aero Engines AG Proprietary Information
3
Who is in Dubrovnik….
Accipiter Holdings Limited
Adria Airways
Aegean Airlines Nova Airlines AB
AerCap Qatar Airways
AIR ASTANA Rolls Royce plc
Air Serbia Royal Aero
AIRBUS Royal Jordanian Airlines
ALAFCO Aviation Lease and Finance SAS
Arena Aviation Capital Seal Dynamics / HEICO
Avinco Seraph Aviation Management
Avion Express Free Bird Airlines Shaheen Air International
AWAS Germanwings GmbH Small Planet Airlines Group
BBAM Aviation Services Limited Grand Cru Airlines South African Airways Technical
Bulgarian Air Charter ltd. Gulf Air Sumisho Aero Engine Lease
CALC HARCO LLC TES Aviation
CIT Aerospace HYDRO Systems KG TURKISH AIRLINES INC.
Cobalt Air IAG Group / Iberia Maintenance Turkish Airlines Technic Inc.
Danish Air Transport IHI UTAS CARE
Deutsche Lufthansa ISR Airlines UTC Aerospace Systems
DLR Israel Aerospace Industries LTD Vueling
Egypt Air Lufthansa Technik AG Windrose Aviation Company
ELFC London Ltd. Masterjet/Luxaviation Wizz Air
Etihad Airways Meggitt Customer Services & Support Woodward
Finnair MTU Maintenance WOW air
FL Technics Nile Air Yemen Airways
Facility Map
Breakoutn – Soderini 3 / Windroses
Breakfast - Origano
Main ballroom – Soderini
The V2500® Engine: Proven Power that Keeps Getting Better IAE International Aero Engines AG Proprietary Information 5
Administration
6
Agenda Overview
2016 V2500 Regional Forum Agenda
Monday, October 24, 2016, 6:30 - 9:00 Welcome Reception, Il Giardino
Day 1 Day 2 Day 3
Cebu - 25 October Cebu - 26 October Cebu - 27 October
Main Hall Main Hall Main Hall
8:30 8:30 8:30
Agenda Review
Welcome & Introductions Agenda Review HPC 9-12 Drum
Opening Remarks Airbus Nacelle Redesigned mount tube stopper
Customer Feedback/MFA N1 Fan harness No.5 brg compartment
V2500 Program Update EGT Hardware Improvements SCN21 ESN Output (V18191 and greater)
EEC Software Loader & DEP Tester
10:20 9:50 9:50

Break Break Break
10:50 V2500-A1 Service Event Update 10:20 10:15
No.3 brg Customer Caucus Intro
HPT Stage 1 and 2 Hubs
HPT Stage 1 Blade/Ignitor Plug Customer Caucus (customers only)
HPT Manufacturing Issue
New oils, ACOC, VSVA Customer Caucus Feedback (open to all)
Quality Update
Training & Return on Investment Study Closing Remarks
12:05 12:20 12:00
Lunch Lunch Lunch
Main Hall Main Hall 13:50 Main Hall 12:00
13:35
V2500 Forum Ends
Power Take Off (PTO) Shaft
Burner Pressure (Pb) Sense Line 13:15
HPC Stage 4
Cold Section Technical Documentation Updates
HPC Stage 7 GTF General Program Update
Hot Section limits overview - HPT/Combustor
TCA bolts
14:20 14:50 14:45

Break Break Break
Breakout Sessions Breakout Sessions 15:15
14:50 Troubleshooting: Faults Flight Deck Effect Troubleshooting: Faults Flight Deck Effect 15:20 PW1100G-JM In Service Review
& Best Practices & Best Practices (PW1100G-JM In Service
Cold & Hot Sections: Cold & Hot Sections: & Contracted Customers Only)
Updated Limited & Best Practices Updated Limited & Best Practices
15:50 Forum Day Ends Forum Day Ends 16:20 17:00
GTF Update Ends
17:30 Evening Dinner Event Open Evening
Detail Agenda - Tuesday
2016 V2500 Regional Forum - Dubrovnik
Monday, October 24, 2016, 6:30 - 9:00 Welcome Reception, Il Giardino
Day 1 - Tuesday, October 25, 2016
Title Presenter Start Duration Location
Welcome & Introductions Ed Lagoy 8:30 0:15 Soderini Ballroom
Opening Remarks Dick Fair/Bernie Zimmerman 8:45 0:15 Soderini Ballroom
Customer Feedback/MFA Gijs Gielen/Stephane Pettiti (Airbus) 9:00 0:20 Soderini Ballroom
V2500 Program Update Larry Boyes/Jay Goya 9:20 1:00 Soderini Ballroom
Morning Break 10:20 0:30
HPT Stage 1 and 2 Hubs Barry Beckwith 10:50 0:15 Soderini Ballroom
HPT Manufacturing Issue Barry Beckwith 11:05 0:15 Soderini Ballroom
Quality Update Dan Eigenbrode 11:20 0:45 Soderini Ballroom
Lunch 12:05 1:30
Burner Pressure (Pb) Sense Line Jason Patch 13:35 0:15 Soderini Ballroom
Cold Section Technical Documentation Updates Mike Manzi 13:50 0:15 Soderini Ballroom
Hot Section limits overview - HPT/Combustor Barry Beckwith 14:05 0:15 Soderini Ballroom
Afternoon Break 14:20 0:30
Breakout Sessions 14:50 1:00
Troubleshooting: Faults Flight Deck Effect & Best Practices 14:50 1:00 Soderini-3
Cold & Hot Sections: Updated Limits & Best Practices 14:50 1:00 Wind Roses South/West
Forum Day Ends 15:50
Evening Dinner Event 17:30 Meet Lower Level II Giardino Terrace
2015 Regional Forum feedback
 Positive feedback: 4.6 out of 5.0
• 267 responses
 Keep doing / stop doing
• Expand forum / conference to 2 or 3 days
• Too rushed – more time for Q&A
• Deliver solutions to technical issues AND commercial
• Minimize marketing material
• Communication – involve customers in planning (ACT), be transparent
• Better alignment with Airbus
• More technical depth on GTF
 Your feedback is important and valuable
9
Breakout Sessions – Tuesday and Wednesday
 V2500 troubleshooting Location

• Faults and flight deck effect / best practices Soderini 3
 Cold and Hot section

• Updated limits and best practices Windroses S/W
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Leadership in Dubrovnik
Bernie Zimmerman Dick Fair Alan Zimmerman Dan Eigenbrode

President IAE VP Customer Service Program Director - PW VP - Quality
Larry Boyes Jay Goya Ken Rawolle Bruce Hall Ed Lagoy

V2500 Program Manager GM Aftermarket GM - V2500 CTS GM Training Deputy VP, CS
V2500 Customer Technical Services (CTS)
Francesca Echegaray Dave Lynch Barry Beckwith Jonathan Sullivan Aprila Chatman Mike Manzi
Accessories and Components Manager Troubleshoot Manager Hot Section Manager Fan/LPC/HPC Manager Oil System Focal 3-8 Drum, 9-12 Drum
Randy Gionfriddo Domenic Mancini Peter St Onge Hau Bui Jason Patch Toshi Komatsu
FMU, VSVA, FDRV, 2.5 Action, AMV, ACC Comb/Diff, TEC, P4.9 system EEC,DEP,Core Wash EGT Sys, Harnesses LPT, Tubes, Pipes, Brackets Fan Module, LPC, LPT Shaft,
Vlv, Fuel Pump & Filter, FF Xmtr, FDV Fuel System, #5 compartment Control System TS Software Loader P2T2 & N1 Probes Pb/P3T3 Probe 2.5 Bleed System
Vib Xmtr, Switches/Sensors
Opening Remarks
Bernie Zimmerman
President - IAE
Opening Remarks
Dick Fair
VP Customer Service
Gijs Gielen Stephane Pettiti

CFD - Europe Supplier Support Manager - Powerplant
Airbus
Customer Feedback
Agenda
Survey released, results are in
Process / Inputs
Summary of results
Strengths / Opportunities
Initiatives
Summary
Prioritize Tasks &
and Corrective Action

Implement Root Cause
Provide timely
Feedback to Customer
Improvement Process
0
5
10
15
20
25
PW4000 Surge / Cutback Statrs
Warranty Support
PW2000 10/11 Stator
Total Maintenance Cost
Respons. to Tech'l Inquiries
PW4000-94in T2 SCC
Respons. to In-service Problem
Spare Parts Delivery Perff
PW4000 Fan Blade FTDM
Lease Engine Support
New Spares Value
Summary of Results
New Spare Parts Quality

JT8D 4th Turbine Blade
PW2000 GBX Vibr/Oil Duct

PW4090 NGV Durability
Cheshire Capacity (TAT)
Business Proposal Respons.
Repair Development
Cost of Ownership
Serviceable Material Value
Part Repair Avail (NHaven TAT)
PW2000 2-3 Carbon Seal
JT8D-200 Fuel Nozzle
PW4000-100" FECR OD Liner
JT8D-200 #1 Bearing Skidding
PW4168 Aft Mount
(PW4000-94" 5th Blade
JT9D EGT Margin
JT9D Durability
Repetitive Inspections
Tech Pubs EM Revisions
Senior Management Contact
PW4000-94" 6th Drum Cracks
PW4000-100" 4th IAS
PW4000 T/R Actuator
PW4090 Unison Ring Wear
PW4090 HPC 15th Disk Life
PW4000 112" T-1 SCC
PW4000 112" Surge
JT8D-200 Cabin Noise/Vibr.
JT9D Fan Case Repair
JT9D Lenticular Seal
JT9D Lack of Throttle Respons.
PW4000-112” EGT Margin
PW4000-100" Tie Rod fractures
PW4000-100" T2 SCC
PW4168 Oil Filter Clogging
PW4000-94" HPT Durability
PW4000-94" T1 Burning
PW2000 LPT Vane Sulfidation
JT9D-7R4 LPT 5th Disk
JT9D-7R4E Reliability
Global Part Repair TAT
Business Process Issue
Serviceable Spare Parts Avail

Service Bulletin Updates
Service Bulletins - Missing Info
Product Performance Issue
JT8D - Close of SIR items

New Product Updates
Customer Training Availability
Customer Satisfaction Action Monitor Issues
Analyze Results
& Identify Issues
Collect feedback
from Customer Surveys
And Airbus Supplier Scorecard
17
IAE International Aero Engines AG Proprietary Information
Airbus Supplier Support Rating Process
 Airbus Supplier Support Rating Objectives

 Airbus Supplier Rating Principles
 Airbus Supplier Rating Questionnaire
 Airbus Supplier Rating Detailed results
This
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This Document has been publicly released
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Airbus Supplier Support Rating objectives
Voice of Customer for all In-Service Support domains
Evaluate if the Service provided is first class and at competitive cost
Assessing Suppliers capacity to deliver a reliable product
Leverage / Incentive for Suppliers to improve in Aftermarket Support

Award well-performing suppliers
Identify weaknesses, highlighted at Supplier top management level

Development of Suppliers Improvement Plans
Powerful tool to continuously improve suppliers support

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Airbus Supplier rating principles
Scope Metrics
• Highlight Suppliers strengths & weaknesses with
 Occurs annually from December until January 2 Ratings:
- Airline Rating
 Airline must operate at least 4 aircraft for at least 2 - Airbus Rating
years to participate. • Scoring is break down in 5 levels:
 Completely satisfied  100
 Include A300/A310, A320, A330/A340 and A380  Satisfied  75
 Fairly satisfied  50
aircraft family.  Fairly dissatisfied  -50
 A320neo and A350 out of scope in 2015  Totally dissatisfied  -100
• 1 scale to measure perception aligned to

 Each invited Airline has 1 vote international rules: Satisfaction Index
 19 questions for Engines with three domains: • Suppliers performance identified by colour
Product, Service and Cost category
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Engine Manufacturer questionnaire content
Categories & Questions list
Operational reliability
Product Engine LRU reliability
Engine time on wing
Line maintenance
Nacelle reliability
Documentation ***
Technical issues resolving ***
Maintenance Service performance

Service Repair / overhaul performance
Lease engine
Communication ***
Warranty administration ***
Retrofit ***
Technical support ***
LRU supplier management
Nacelle supplier management
Commercial flexibility
Cost Cost consistency
Overall Overall improvement ***
Legend: *** => common question for all suppliers

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2015 Airbus Supplier Rating – Detailed results
P&W / IAE Engine Scope: V2500 / PW4000-100 ’’ / JT9D / PW6000
Engine time on wing
Line maintenance
 112 A/L invited to participate Documentation
 78 Questionnaires received from 46 airlines Operational reliability

Engine LRU reliability
 41% of Participation Rate Communication
Warranty
Retrofit
Technical support
Technical issues
Lease engine
LRU supplier management
Cost consistency
Nacelle reliability*
Maintenance service
Nacelle supplier management*
Overall improvement
Commercial flexibility
Repair/overhaul performance
* only applicable on PW4000-100 engine

22
Few words to summarize
Performance
Customer
survey
Airbus Supplier
Rating 2016
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IAE Survey Results
Q2 2016
Summary of Results
Customer Support and Product Performance
Customer Support Product Performance

7
7
6
6
4.9 4.9 5.0 4.8 4.9 5 4.5 4.6 4.5
5 4.3 4.3
4
4
3 3
2 2
1 1
0
0
Americas Asia P/China EMARC Lease Overall Americas Asia P/China EMARC Lease Overall
Americas A/P & C EMARC Lease Overall Americas A/P & C EMARC Lease Overall
↓ 6% ↓ 4% ↓ 4% ↑ 13% ↓ 4% ↓ 2% ↑ 2% ↓ 13% ↑ 2% ↑ ↓ 0%
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Summary of results
Score Distribution
Customer Support – 4.9 Product Performance – 4.5
+ 7%
+5%
- 2%
0%
- 5% 56%
↓
- 5%
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Customer survey
Survey results from scores and comments
Customer Support Product Performance
Ease of requesting 24hr assistance Engine Time On Wing (TOW)
Strengths
Documentation Operational Reliability
Technical and Line Support Engine LRU Reliability

Opportunities
Responsiveness to technical issues Product Technical Issues
Aftermarket Performance Shop Visit Cost
LRU Vendor Management Quality
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Actions
Issues identified
1. Responsiveness to technical issues
2. Aftermarket performance
3. LRU vendor management
Airbus Supplier Improvement
Meetings (SIM)
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Current initiatives
Responsiveness to Technical Issues
38% increase in Customer Support
Personnel >40%
Responsiveness to Customer
Questions
 90% on-time-delivery of technical

questions from customers
• 16% improvement from 2015 16%
 40% improvement on one-time concession

(OTC) Turnaround Time (TAT)
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Current initiatives
V2500 Aftermarket
Part Supply
• Critical part plans created to monitor
progress, recovery in Q4
• 150+ lease pool engines by the end
of 2017
Shop Capacity
• Increased by more than 20% /
prepare for 2017 SV demand
Turn Around Time (TAT)
• Reduce Wing to Wing TAT to 90 days
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Current initiatives
V2500 LRU Supplier Management
Quarterly Reviews
Corrective Actions Established
Metrics Communicated on FleetCare

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Summary
Focus areas of improvement
Customer communications. Timely and transparent across all products
Responsiveness. Strategic hiring across all P&W/IAE organizations
Effective technical solutions. VSVA, EGT harness, fuel temp sensor, 7th blade
Aftermarket performance. Spare part and MRO forecast and delivery
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Larry Boyes Jay Goya

Program Manager General Manager
Aftermarket
V2500 Program Overview
This Document Contains no Technical Data Subject to the EAR or the ITAR
The V2500 Management Team
Rick Deurloo
Robert Dolan
Sr. Vice President Bernie Zimmerman
Vice President
Sales, Marketing & COO
Engineering
Customer Service
Dick Fair Carmen D’Onofrio Matt Engster

Vice President Director Vice President
Customer Support V2500 Programs Operations
Ed Lagoy Ken Rawolle Sarah Mears

Deputy Vice President Manager Director
Customer Support/ Customer Technical Quality
Operations Support
34
V2500 Fleet
V2500 fleet Highlights
66 aircraft
V2500-D5
46 aircraft
MD90
V2500-A1
>7,000 engines produced to date
A320
~430 firm engine backlog
1,722 aircraft
V2500-A5
S1/S2 1,125 aircraft >170 million flight hours
accumulated
~190 customers in 80 countries
2,958 aircraft in-service 140 airline operators
50 lessors, charters & corporate
Note - as of August 2016

35
V2500 Market Landscape
Latest trends
Fleet size peaks at ~6,000 2,500
A5/S1/S2 Fleet Age Avg 7.9
V2500 installed fleet
2,000
6,000 V2500-D5
V2500-A1 1,500
4,500 V2500-A5 S1
V2500-A5 1,000
3,000
500
1,500
0
0 0-5 5-10 10-15 15-20 >20
1990 2000 2010 2020 2030 years years years years years
Utilization peaks >18M EFH A5/S1 Shop Visit Profile

50%
V2500 Annual Utilization
20.0 M 40%
Millions
V2500-D5
15.0 M V2500-A1 30%
V2500-A5 S1 SelectOne
V2500-A5
10.0 M 20%
A5
5.0 M 10%
0.0 M 0%
1990 2000 2010 2020 2030 0 SV 1 SV 2 SV 3 SV 4 SV 5 SV
The V2500® Engine: Proven Power that Keeps Getting Better 36
36
V2500 Shop Visit Forecast
1,200
1,000
Number of SV’s is increasing by
800 20% over the next few years
600
Driven partially by HPT Hub and
400 HPC 3-8 drum AD’s
200
Planned SelectOne™ engine
0
SV’s are also increasing
The V2500® Engine: Proven Power that Keeps Getting Better 37
37
A1 A5 D5 S1
Agenda
 Key topics selected for presentations were

based on one or more of the following
• High impact to engine reliability
• Product improvement
• Customer feedback
38
V2500 Fleet Continues To Be Very Reliable
 V2500-A5 accumulating over 1.5 million hours per month
 IFSD rates well under ETOPS requirements and Airbus goal
 Fleet statistics comparable to the competition
 Management plans for fleet and quality issues essential to
continuing reliability
 Incorporation of NMSB’s and SB’s
 Focus on identifying emerging issues
39
V2500-A5 Fleet Reliability
12 month moving average through September 2016
IFSD Rate – 12 MMA UER Rate – 12 MMA
All Fleet – Engine Basic Airbus Goal All Fleet – Engine Basic
0.005 0.025
0.004 0.02
0.003
0.015
0.002 IAE Goal
IAE Goal 0.01
0.001
0.005
0
Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16 0
Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16
ABTO Rate – 12 MMA D&C Rate – 12 MMA

All Fleet – Engine Basic
Airbus Goal
0.007 Airbus Goal
0.1
0.006
0.005 0.08
0.004 0.06
0.003 IAE Goal
IAE Goal 0.04
0.002
0.001 0.02
0 0
Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16 Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16
40
V2500-SelectOne™ Fleet Reliability
12 month moving average through September 2016
IFSD Rate – 12 MMA UER Rate – 12 MMA
All Fleet – Engine Basic Airbus Goal All Fleet – Engine Basic
0.005 0.025
0.004 0.02
0.003
0.015
0.002 IAE Goal
IAE Goal 0.01
0.001
0.005
0
Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 Apr-16 Jul-16 0
ABTO Rate – 12 MMA D&C Rate – 12 MMA

All Fleet – Engine Basic Airbus Goal
0.007 Airbus Goal
0.1
0.006
0.005 0.08
0.004 0.06
0.003 IAE Goal
IAE Goal 0.04
0.002
0.001 0.02
0
0
41
V2500 Top Reliability Drivers
12 months through June 2016
IFSD ABTO
Issue A5 SelectOne™ Issue A5 SelectOne™

VSV Actuator 5 3 VSV Actuator/Stiction 28 13
Engine Stall 1 EGT System 11 6
HPC Stg 4 Blade 1 Flex T/O 6 4
HPC Stg 6 Blade 1 1 Air Tube 5
HPC Stg 7 Blade 1 1 Comp Vane Message 3
HPC Stg 7 Bleed Valve 1 Electrical Harness 3
PTO Shaft Center Brg 1 1 Engine Indicating 3 3
#3 Bearing 1 1 Engine Stall 2 2
Gearbox Bearing 1 1 EEC 2 2
Air Cooled Oil Cooler 1 Fuel Pump 2 2
FMU 1
Harness Chafed 1
43
V2500 Top Reliability Drivers
12 months through June 2016
UER D&C
Issue A5 SelectOne™ Issue A5 SelectOne™
EGT Overlimit 23 15 EGT System 195 108
HPC Stage 7 Blade 13 13 EEC 107 37
Cabin Odor 11 2 VSV Actuator 90 66
#3 Bearing 8 7
Ignition System 71 49
#4 Bearing Oil Nozzle 6
FDRV 67 32
Angle Gearbox Leak 5 2
Comp Vane Message 57 32
Oil In Gas Path 5 4
Electrical Harness 55
HPC Stage 6 Blade 4 2
Starting 3 3
44
V2500 Technical & Quality
Top Fleet Issues
HPC 6-8th Blades
SB 72-0642 (17%)
#3 Bearing
SB 72-0673 (17%) HPT T1 / T2 Hubs
SB 72-0674
SB 72-0661 (13%)
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Top Reliability Drivers
Corrective Actions and Fleet Incorporation
% Fleet
Issue IFSD ABTO D&C UER Corrective Action Available Incorporation
VSV ACTUATOR SB75-0122 17%
HPC STAGE 6/7 BLADE SB72-0642 38%
EGT SYSTEM 1Q17
EEC Maintenance / UTAS EEC 150-40-73-33 4%
IGNITION SYSTEM SB 73-1003 / 73-1004 37% / 22%
AIR COOLED OIL COOLER 1Q17
EGT OVERLIMIT Refurbish Engine N/A
#3 BEARING SB 72-0671 / 72-0672 / 72-0673 / 72-0674 17%
FDRV SB 73-0240
FLEX T/O SB 73-0236 15%
FMU SB73-0215 / 73-0223 92% / 49%
FUEL PUMP Soft Time Overhaul N/A
TOWERSHAFT CENTER BEARING 1Q17 EM Update
STARTING Servicing / SB80-0024 18%
Pb SENSE LINE Working Root Cause
Product Upgrades – Previously Released A1 A5 D5 S1
 Enhanced Variable Stator Vane Actuator (VSVA)

• New VSVA with larger piston for additional force margin
• Fleet Incorporation – 17%
• Significant reduction in engine events when incorporated
 SelectTwo / SCN22
• SelectTwo Fuel Burn Reduction package (0.58% fuel burn)
• Operational improvements to reduce ABTO, UER, D&C
 Fuel Temperature Thermocouple

• Eliminates potential differences between channels
• Will result in significant reduction in engine events when incorporated
47
A1 A5 D5 S1
Planned product upgrades
 EGT Harness
• Combines EGT core harness and EGT harness
• Water shield reduces potential for moisture ingress
• Anticipated release date: 1Q17
• 2 year Support Program from Harco
 EGT Thermocouple
• Improved internal wire management to eliminate potential for loop resistance failures
 ACOC
• Provides additional life improvement over current standard
• 5 year Support Program from Sumitomo
 Ignitor
• Improved durability; prevents release of material
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Aftermarket Status
Organic increase in demand
Shop visits per month
70
60
50
2010 2011 2012 2013 2014 2015 2016 LE
50
Quality issues impacting material delivery
Timeline
One of two
HPT seal
One of two sources Increase HPT hub sources Seal Forgings
stops HPT hub HPT hub inspection temporary production capacity Positive Seal Recovery Hub Recovery
production production released on hold re-started increased Trend Expected Expected
May 2015 Jul 15 Nov 15 Apr 16 May 16 May 16 Aug 16 Q4 Q1
= Complete
= Projected
51
V2500 turn time and shop WIP
Wing to Wing Turn Time Engines in Shop (WIP)
160 300
140 Predicted
250 Predicted
120
100 200
80 150
60
100
40
20 50
0 0
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2
2014 2015 2016 2017 2015 2016 2017
52
T1 / T2 Hub spare part recovery
Recovery to customer critical requirements
80 80
60 60
40 40
20 20
0 0
Sep Oct Nov Dec Jan Feb Mar Sep Oct Nov Dec Jan Feb Mar
2016 2017 2016 2017
T1 Hub P/N 2A5001 T2 Hub P/N 2A4802
53
T1 / T2 Seal spare part recovery
Recovery to customer critical requirements
40 40
20
6
4
0 0
Sep Oct Nov Dec Jan Feb Mar Sep Oct Nov Dec Jan Feb Mar
2016 2017 2016 2017
T1 Seal P/N 2A3423 T2 Seal P/N 2A4157
54
Improvement indicators
Hubs and seals sold overdue is improving
136 131
74 107
109
101 95
63 111
108
112 103 110

94
79 79 69
67
53
38
Jan Feb Mar Apr May Jun Jul Aug Sep Oct MTD
Seals Sold Overdue (Units) Hubs Sold Overdue (Units)
55
Improvement indicators
Shop performance showing early signs of improvement
SV Completions
79
70 72
67 64
57 61
41
Jan Feb Mar Apr May Jun Jul Aug

SV Completions
56
Shop visit forecast
1200
Projected Capacity 1100 1100
1000 1050 1050
800
600
950 950 950 950
400 830
200
0
2016 2017 2018 2019 2020
Lower Limit Upper Limit Capacity
57
Operational fleet health
Goal is 100% aircraft availability – zero AOG’s*
Fleet Assessment Customer Assessment
 Determine fleet health Customer 16-Sep

End of month ready spare engines
16-Oct 16-Nov 16-Dec 17-Jan 17-Feb
1 9 10 9 7 9 12
2 2 2 2 2 2 1
3 1 (5) (6) (2) 0 1
4 8 7 8 7 8 8
 Review requirements 5
6
8
1
0
5
1
0
5
1
0
5
1
0
6
1
0
6
0
0
6
9 4 4 4 4 4 4
10 1 1 1 1 1 2
11 3 2 2 2 2 2
12 3 2 0 1 2 2
 Optimize available assets 13

14
15
1
0
1
1
0
1
1
0
0
3
0
0
3
0
0
3
0
0
16 0 0 1 1 1 1
18 0 1 0 3 6 2
19 2 0 0 0 0 1
20 2 1 1 2 3 3
 Global fleet management
* No available spare engine identified
This
Data subject Data
tosubject
the EARto the or
EAR or the
the ITAR
ITAR
58
58
Lease engine demand and plan
Growth to support fleet
Lease engines
155
125
90
2015 2016 2017
Increases include both new and used engines
Summary
 Deliver HPT hubs and seals to fleet demand
 Reduce wing to wing TAT
 Grow MRO capacity / prepare for 2017 demand
 155+ lease pool engines by end of 2017
 Full and transparent communication
 Maintain / improve fleet reliability
 Execute on technical and quality plans
60
Questions?
61
Morning Break - 30 minutes
Thank you
Barry Beckwith
Hot Section Manager
Customer Technical Services
High Pressure Turbine (HPT) Hub Update
WARNING -- This document contains technical data the export of which is or may be restricted by the Export Administration Act and the Export Administration
Regulations (EAR), 15 C.F.R. parts 730-774. Diversion contrary to U.S. law is prohibited. The export, re-export, transfer or re-transfer of this technical data to any other
company, entity, person, or destination, or for any use or purpose other than that for which the technical data was originally provided by P&W, is prohibited without prior
written approval from P&W and authorization under applicable export control laws – ECCN 9E991
This document contains material which is proprietary to IAE International Aero Engines AG and is delivered
on the express condition that it is not to be used, disclosed or reproduced in whole or in part for any
purpose without IAE’s express written permission.
HPT Hub Investigation – Background
 Event on engine V12556 occurred 18th September 2014
• During climb, engine experienced a stall followed by high N2 vibration,
EGT over-limit and ENG Fire warning
• Pilot performed a commanded engine shut down and Air Turn Back
(ATB)
 Findings
• HPT stage 2 hub attachment lug fractured and liberated two full blades
which were case contained
• Manufacturing broach process produced non-conforming tool mark
• Inspection did not identify tool mark at one of the suppliers
• Supplier stopped HPT hub production and has not been restarted
EAR Export Classification: ECCN 9E991
64
64
HPT Hub Investigation – Background
HPT stage 2 hub fracture lug
View: Front Looking Aft

Fracture initiation site shown by arrow

65
65
HPT Hub Investigation – FMP
 Safety risk assessment completed and action required to maintain
safety thresholds
 Hubs inspected through Non Modification Service Bulletin (NMSB)
72-0661
• Shadowgraph provides definitive inspection
• Hubs inspected by hard time
• Inspection criteria for accept/reject reduces turn time
 FAA AD 2016-18-10 issued 2 September 2016
• Hard time cycle starts 7 October 2016
• IAE applying for global AMOC for compliance on NMSB 72-0661 rev 3

66
66
HPT Summary
 In-service event caused by non-conforming tool mark during
manufacturing process
 NMSB 72-0661 issued to shadowgraph inspect hubs
 Increasing production of hubs to cover FMP
 FAA AD 2016-18-10 issued
 IAE to apply for global AMOC
NMSB
First NMSB 72- 72-0661 FAA AD
Customer 0661 initial Rev 3 Issued
Event issue
Call
2014 2015 2016

67
HPT Hub Investigation
Questions?
68
Barry Beckwith
Hot Section Manager
HPT Hardware Manufacturing Quality Issues
HPT Manufacturing Issues - Background
Manufacturer self reported violations to manufacturing process on three
rotating parts
 HPT stage 1 air seal -outer
 HPT stage 2 air seal
 HPT stage 2 blade retaining plate
 There are two manufacturers for
these parts 2A3423
• Manufacturing issue pertains to one Stage 1
Air Seal
source
• Neither one produces HPT hubs 2A4157 2A3437
 No operational events Stage 2 Stage 2 blade
Air Seal retaining plate

70
HPT Manufacturing Issues - Background
During manufacturing process, tool breakage was not properly reported
or documented
 Violation of manufacturing requirements
 Concern is impact on part life due to embedded tool
 Identified engines with suspect hardware
 304 total engines affected by these parts
• 9 engines have more than one part
 Safety Risk Assessment (SRA) accomplished
• Fleet action is required to maintain safety threshold
 FAA has been notified
• FAA is currently evaluating need for an AD

71
HPT Manufacturing Issues - Evaluation
 Fleet action requires removal of 20 engines prior to shop
visit
• Engines to be removed to be removed between 1000 to 4900 cycles
• Alternatively remove at next shop visit if engines in shop earlier
• Customers have been notified
 284 engines to have parts removed at next HPT overhaul
 List of engine serial numbers on portal
• Engine serial numbers based on last known build records

72
HPT Manufacturing Issues - Fleet Action
Non-Modification Service Bulletins (NMSB) to be issued
 One NMSB for each part number

• NMSB for HPT stage 2 air seal to be released in September 2016
• Followed by remaining two NMSBs in October 2016
 NMSB will list part serial number
This document does not contain any export regulated technical data
73
HPT Summary
 During manufacturing process tool breakage was not properly
reported or documented
 Tool breakages can impact part life
 SRA requires action to be taken
 20 engines will require removal prior to next shop visit
• Customers have been notified
 NMSBs to be issued to remove suspect parts NMSB St 1
seal &
NMSB Retaining
Customer
St 2 seal plate
Self Reported Call On Target to
Complete
Q1 2016 Q2 2016 Q3 2016 Q4 2016

74
HPT Hardware Manufacturing Issues
Questions?
This document does not contain any export regulated technical data
75
Dan Eigenbrode
Pratt & Whitney
Vice President Supplier Quality
V2500 Quality Investigations

and Improvement Plan
This presentation does not contain any export controlled technical data.
Agenda A1 D5 A5 S1
 Summary of V2500 high impact quality issues

• HPT 1 & 2 hubs
• HPT seals
 Quality improvement strategy
• 2016 initiatives
 Summary
EAR Export Classification: No Technical Data

77
Key Messages A1 D5 A5 S1
 Significant V2500 escapes evaluated and corrective actions being

implemented
 Supply chain systemic risks identified and mitigation on-going
 Significant focus on process capability throughout our producers
 Increasing quality resources and talent at P&W

78
HPT 1 & 2 Hub – Background A1 D5 A5 S1
Issue defined
Discovery:
 Defects in blade attachment slots were
discovered as a result of an NTSB incident
investigation
Finding:
 A fractured lug was determined to be the result of
tool marks produced during the broaching process

79
HPT 1 & 2 Hub – Root Cause A1 D5 A5 S1
Root cause identified Q1 2015
Manufacturing Root Cause:

 Combined factors leading to local tool overcutting
• Sub-optimal cutter geometry
• Inadequate cutter sharpening process
Quality / Detection Root Cause:

 Inadequate shadowgraph equipment and
inspection process
Shadow Graph Machine

80
HPT 1 & 2 Hub A1 D5 A5 S1
Quality containment implemented Q1 2015
 Broaching and shipment of parts was suspended in May 2015
 Pratt & Whitney & GE deployed broaching experts to validate root

cause and implement corrective actions
 Re-substantiation and first article inspection unsuccessful, production
terminated
 100% part manufacture transitioned to Pratt & Whitney

81
HPT Seals – Background A1 D5 A5 S1
Issue defined
Discovery:
 Producer self-reported violation of PWA 370
ESA process
Issue:
 Broken tools not reported to Pratt & Whitney
as required
 Embedded tool chips found during
investigation
Embedded carbide tool material

82
HPT Seals A1 D5 A5 S1
Quality containment implemented Q2 2016
 Manufacturing WIP over-inspected – Q2 2016
 Engineering evaluation of fielded hardware – Q2 2016
 Decision to remove and replace hardware per fleet

management plan – Q3 2016

83
HPT Seals – Corrective Action A1 D5 A5 S1
Corrective actions implemented, prevention plans in work
 PW worked with producer to optimize cutter configuration and machine

settings
 Revised process re-qualified per PW procedures
 Apply tool change record chart for all turning operations
 Manage, remove, and replace activity per fleet management plan

84
LLP Integrity Improvement
Improve oversight and surveillance of critical rotating products
Systemic improvement initiatives

• Enhanced surveillance and engagement content and frequency
• Expanded testing and qualification frequency
Implement LLP
Integrity
Standard Work
HPT 1 – 2 Disk Rotating (Fully Q1 2017)
Root Cause Hardware Root Initiate Initiate
Identified Cause Identified Near-term enhanced
(March 2015) (April 2016) containment process
2015 2016 2017 On Target to

Complete

85
Quality Improvement Initiatives

Quality Improvement Strategies
Progress toward world class quality
Organizational
Growth
Initiative
Breakthrough Pro Cert
Quality Value
Tool World Stream Supply Chain Improvement Plan
Upgrades Quality
Class IT Tool upgrades
Product
Quality Organization growth
Value Stream Quality

Break-
Supply
through UTC Production Part Approval Process
Chain
Pro Cert/ (UPPAP)
Quality
UPPAP Controlled
CAT FAI Builds
1

87
0
5
10
15
20
Rolls Royce: 72788
19
UTAS: 03897
14
KAYDON RING & SEAL: 3120
9 9
BTL: 31014
8
Western Titanium
GKN Aerospace Services Cromwell: 41454
Jedco: 36056
7 77
Meggitt: 30243
Lewis Machine: 802
Howmet Whitehall: 3655
6 66
WSK: 40342
GKN AEROSPACE SWEDEN AB: 27585
GE: 41752
Rolls Royce: 42698
5 55 5
Precision Components Inc: 39534
Admill Machine: 25217
Whitcraft: 27660
E. A. Patten Co.: 04115
GKN Norway: 30937
Unison: 26065
44 4 44 4
KREISLER INDUSTRIAL CORP: 3134
DuPont Valley View: 31516
O & A: 4049
Aero Gear Inc.: 33530
TRIUMPH AEROSTRUCTURES: 40572
ESCAPES
Pratt & Whitney Aerotech Manufacturing: 41293
Triumph: 2577
MITSUBISHI HEAVY INDUSTRIES: 37889
Cobham: 41509
AAA AIRCRAFT SUPPLY LLC: 25783
3 33 3 33 3 33 3
Dell Manufacturing: 2392
J&L Machine: 40684
Howmet Wichita Falls: 32155
VIKING METALLURGICAL CORP: 09616
SAM: 40888
UTAS: 4172
LeFiell: 4938
HAMILTON SUNDSTRAND PHOENIX: 99559
AGC ACQUISITION LLC: 00178
PCC PRECISION CASTPARTS CORP: 34238
PCC AIRFOILS, INC.: 3118
Therm Inc: 08123
Hitchiner: 7716
C&P: 34054
AdChem: 37194
# Escapes all programs

FAG Canada: 37243
Woodward: 01978
Numet: 34349
TCT: 19437
TECT Thomasville: 33175
Thermal Structures Inc: 37836
Howmet Dover: 6649
XAT: 173
PCC STRUCTURALS - SCHLOSSER: 40629
22 2 22 2 22 2 22 2 2 22 2 22 2 22 2 22 2 2
PRATT & WHITNEY CANADA: 5943
Jobin Machine Co: 28188
HSES: 99559
CT Spring: 1405
Metro Machine: 8863
Ketema: 33022
Techsapce: 31358
NHBB: 19163
Polar Corp.: 36202
Eaton Corp. 4738
PCC: 29489
PCC STRUCTURALS: 8969
Qingdao Aero Investment castings (AIC): 42403
Stratoflex: 36805
EATON INDUSTRIAL CORPORATION: 28047
WINSLOW: 27606
SKF: 3438
Empire: 26205
0
10
20
30
40
50
60
70
SPARTAN AEROSPACE LLC: 27678
Supplier Code
Honeywell 760
Pac Foundries Rancho: 40310
1
CPP Syracuse: 07982
Jedco 36056
BH Aircraft: 00608
Exotic Metals: 31747
Alp: 41934
PWAA: 09422
TURBOCAM, INC.: 12629
L & E Engineering: 42585
48
Marston: 41718
PWC: 5943
UTAS: 1111
Selmet: 33831
2013
Flanagan Brothers: 4810
Delta Industries: 8286
Tal Mfg.: 42694
Parker Hannafin: 03927
7
3
Parker Aerospace: 36221
52
Carmel Forge: 30519
Quality Name Plate: 4374
Process Control
Ferco: 39056
Pratt & W hitney Proprietary - This page contains no technical data subject to the EAR or the ITAR.
PSI Bearings: 33959
TECHSPACE AERO: 41649
Hexcel: 24529
HSES: 5412
2014
GKN AEROSPACE CINCINNATI INC: 32583
4
CPP-CLEVELAND: 40966
Composite Horizons Inc (CHI): 30791
Firth Rixson Sheffield Forgings LTD: 40491
PARKER HANNIFIN CORP: 8128
TRELLEBORG SEALING SOLUTIONS: 41121
Partner / Member
2 Year Supplier
EvoAero: 34054
CAT 1 Supplier
SMITHS TUBULAR SYSTEMS-LACONIA: 28412
24
TECHSPACE AERO S.A.: 43533
TOP DRIVERS
PW Kalisz: 40800
Red Risk Supplier

Integral: 32492
Paradigm - Florida: 19437
NGPF
Florida Eagle: 19726
GOODRICH AEROSTRUCTURES GROUP: 4579
WYMAN GORDON FORGINGS LP: 7846
PW Auto Air: 09422
1
6
GE: 45215
22
AH Wichita Falls: 32155
FAI/Inspection
BEACON INDUSTRIES INC: 31986
GROS-ITE INDUSTRIES INC: 2423
Auburn Manufacturing: 0564
1 1 11 1 1 11 1 11 1 11 1 11 1 11 1 11 1 11 1 111 111 111 111 111 111 111 11 111 111 111 111 111 11
Howmet Corp: 6936
7
1
12
Performance Assessment
17
Contract Flow
10
19
11
Subtier
3
12
12
Pratt & W hitney Proprietary - This page contains no technical data subject to the EAR or the ITAR.
13
4
14
8
15
Part Marking

16
2
Supplier performance risks identified

Supplier Performance Assessment
PW Quality System
and Execution FMEA

88
7 Step Quality Improvement Plan
Risk reduced by 2015/16 engagement
Element Actions
Deploy P&W cardinal rules
Supplier ethics 0.3 0.5 0.7 0.8 0.9
Deploy new code of conduct High
Develop / provide training 0.2 0.4

7
0.6 0.7 0.8
Likelihood
Sub-tier management Sig
Drive contract flowdown
0.2 0.3 7 0.5 0.6 0.7
Additional testing for sources 1 2
Raw material control Mod 3
Reduce the number of qualified sources 5 2 4
0.1 0.3 1 60.4 0.5 0.6
Stronger management review processes Min 4
Supplier engagement 5 6
Deploy cross-functional technical teams 0.1 0.2 0.3 0.5 0.6
Low 3
Improve FAI Process
Inspection process
Implement electronic NetInspect FAI tool
Low Minor Moderate Significant High
UPPAP Implement UPPAP on GTF and F135 Products Consequence

Key process Detailed review of KPC’s for compliance January 2015
characteristics Implement Net Inspect Variable Data Collection
January 2016

89
Supplier Performance Drivers
2015 initiatives identify common drivers and weaknesses
2013, 2014, 2015 2015 Supplier Process and 2015 Sub Tier
Escape Drivers Skill Gap Findings Management Assessment
Process Control…First Article Inspections…Requirements Flow…Production Planning

90
Product Quality Initiatives
2016 initiatives focused on near-term containment
Ring Fence Containment
1
FAI
Process Capability & Partner Initiatives
Containment = Rings 1 – 5
Producibility & Process Certification = Rings 6 - 7 Partner SCIPS Process Capability

91
Supply Chain Initiatives
Preventive quality improvements to reduce program risk
Partner Participation
Deliverables:
Define producer issues & risks
Benchmark quality strategies and initiatives IAE Collaboration Partners

Establish common initiatives
Common metrics and monthly reporting
Quarterly face to face reviews

PW Partners / Cat 1 Suppliers

92
2016 Improvement Focus
Quality system containment initiatives
Initiative Start Date
Enhanced first article inspections:

Q2 2015
Contract flow, specification and dimensional conformity
Random article inspection:

Q2 2016
Dimensional verification of supplier product
Product & Process Verification audits:

Q1 2016
Validate requirements, work instructions and inspections

93
Actions focused on prevention
Process Failure Mode Effect Analysis Validation

(PFMEA): Q2 2016
Ensure producers identify and mitigate risks
$$ Total Cost of Quality
UTC Production Part Approval Process (UPPAP):

Prevention through UPPAP
Drive 6 sigma process capability Q1 2015
Current state
Development Production Time

94
Actions focused on prevention
Module and Engine Assembly Controlled Builds:

Q2 2016
Identify and mitigate risks of assembly processes
Breakthrough Process Certification:

Drive 6 sigma process capability across our
Q4 2015
business and products

95
Quality IT Improvement Strategy
Quality system data enables producer risk identification
Net Inspect FAI Net Inspect Data/Analytics Electronic Source Approval
Deploy Net Inspect
Electronic FAI Quality Module
Entry, Storage
Apply to any System generated source inspection
Feature of Interest parameters
Electronic Ballooned Drawing KPC, KPI, KPO
Linkage to FAI
PW Approval Collect Variable Date
Shipping Authority
Remote Access to FAI Package Apply PW Analytics
Automatic Trending
Notifications
In Place In Deployment Phase Go Live 2017

96
Regional Office Deployment
Forward deployed teams to improve supplier performance
Regional Office
AMERICA EUROPE ASIA
Focused on Supplier development, on time delivery, FAIs & quality

97
Key Messages A1 D5 A5 S1
 Significant V2500 escapes evaluated and corrective actions being

implemented
 Supply chain systemic risks identified and mitigation on-going
 Significant focus on process capability throughout our producers
 Increasing quality resources and talent at P&W

98
Questions?

99
Lunch sponsored by
Format
Picture:
Height: 1.82”
Width: 1.42”
Jason Patch
Hot Section, LPT, Externals
Pb (Burner Pressure) Sense Line

Pb (Burner Pressure) Sense Line – Emerging Issue A1 A5 S1
 Emerging Issue:
• Operators have reported air leaks at Pb
sense line causing flight delays and
cancellations

102
Pb (Burner Pressure) Sense Line – Background A1 A5 S1
 Provides burner pressure to EEC EEC
 The Pb sense line consists of a ridged

steel tube that is swaged to flex tube
Ridged Flex
Leakage
Occurs At
This
Location

103
 Service Bulletin 73-0198 (2007) introduced single piece Pb sense line
Pb Flex Line
PN 44456
Pb Sense
Alt: M1543-1
Line PN
6A9039
Pb Ridged
Tube PN
6A8091
Pre SB 73-0198 Post SB 73-0198

Two Piece Design One Piece Design
104
 Since 2012, (10) confirmed air  EEC Fault Acronyms:

leaks across multiple operators • PBSSTL - Pb Starting Stall
on Post-SB 73-0198 parts • CLM - VSV MECH/BLD VLV/STRT
 Suspect more unreported • PBSL – Pb Soft Failed
 Typically results in: • CLM – PB LINE/EEC@
• Hung Starts
• Slow Starts
• Flight Delays/Cancellations

105
Pb (Burner Pressure) Sense Line – Investigation A1 A5 S1
 Bench Evaluation:
• IAE has evaluated samples received from multiple operators
• Review of the hardware shows cracking in the bellows where the flex
tube is swaged to the ridged steel tube
• Similar findings on all samples Crack
Location
Peel Back Teflon Sleeve Remove Coupling Expose Swaged Connection Remove Steel Mesh

106
Pb (Burner Pressure) Sense Line – Next Steps A1 A5 S1
 Next Steps:
• Metallurgic evaluation
• Identify failure mode
• Root cause analysis
• Plan for corrective action

107
Pb (Burner Pressure) Sense Line – Summary A1 A5 S1
 Operator Reports Emerging Issue

• Investigation initiated
• Data collected and verified
Root Cause
• Root cause investigation underway Identified
(January 2017)
• Plan for corrective action June 2017
First Plan For

Reported CTS Initiates Corrective
Instance Investigation Action
(January 2012) (June 2015) (June 2017)
2012 2015 2016 2017

108
Pb (Burner Pressure) Sense Line A1 A5
Questions?

109
Michael Manzi
HPC Lead – Cold Section
V2500 Cold Section Technical

Documentation Updates
written approval from P&W and authorization under applicable export control laws – EAR 9E991
Technical Documentation Updates - Overview A1 A5 D5 S1
 IAE CTS cold section team launched an initiative to review open

manual requests
• Initiated September 2015
 Approximately 200 opportunities reviewed

• AOG / UER / Maintenance Burden Reduction
• Shop Burden
• Cleaning, Inspection & Repair updates
• Assembly updates
Completed and Under Review Documents
Through July 2016
U.S. Export Regulations: No Technical Data

111
Technical Documentation Updates - Fan/LPC A1 A5 D5 S1
Fan case Fan case liner panel

5 EM 1 EM
FEGV Fan frame
1 EM 1 AMM 1 EM
Rear fairing
LPC vane 2 AMM
1 EM Front mount tube
LPC bleed valve support ring 1 EM 1 AMM
LPC blade 1 EM
LPC bleed duct
4 EM
1 AMM
Fan disk No.1 & No.2 bearing support

HPC front stub shaft
1 EM 4 EM
3 EM
U.S. Export Regulations: EAR 9E991
112
Technical Documentation Updates - HPC A1 A5 D5 S1
VSV System
6 EM Cases
27 EM 1 AMM
Blades Rear Seals

Vanes 16 EM 3 EM
4 EM
Rear Shaft
Drum
3 EM
4 EM

113
Technical Documentation Updates - AMM A1 A5 D5 S1
 AOG / UER & Maintenance Burden Reduction

AMM changes
• LPC bleed duct – New repair VRS1948
• Allow fly-on with broken lug after blending surface
• Replacement of LPC bleed duct at next shop visit
• LPC rear fairing – Inspection LPC Bleed Duct
• Allow fly-on with two missing screws with periodical

inspection
• Previous acceptance allowed one missing screw
• Delays replacement of rear fairing until next shop visit
• Front mount tube stopper – Inspection
• Allow additional repair for front mount tube contact LPC Bleed Duct – Broken Lug
damage
114
Technical Documentation Updates - EM A1 A5 D5 S1
 Shop Burden Reduction EM changes

• Front mount tube – VRS1103
• Previously no repair was allowed in spherical
surface
• Repair update allows for 0.004” (0.102mm)
blend Front Mount Tube
• HPC Vortex Reducer – VRS6086
• OTCs previously accepted for damage to
drum contact surfaces
• Removed restriction on number of affected
bolt holes
• Repair allows additional repair for minor
damage Vortex Reducer

115
Technical Documentation Updates - EM A1 A5 D5 S1
 Shop Burden Reduction EM changes

• HPC blades - All stages - Nicks and dents to
0.005” (0.127mm)
• Borescope
• Module Level
• Piece Part Example HPC Blade
• HPC Vanes – All Stages - Nicks and dents up to

0.005” (0.127mm)
• HPC Variable Vanes - Allowance of additional

markings locations Example Variable Vane

116
Technical Documentation Updates - CIR A1 A5 D5 S1
 Cleaning, Inspection, Repair (CIR) updates

• VRS6616 HPC stage 3 clapper weld
• Improved post-repair dimensional inspections
• HPC rear cases (SB 72-0627 standard)
• Allow for repairs accepted on previous configurations
• 23 of 29 repairs completed
 Assembly Updates
• HPC Rotor Assembly
• New 3-8 drum / rotor assembly tooling 1P16616
 Engine Manual
 Service Bulletin 72-0632
• 9-12 Drum / Rear Shaft Assembly HPC 3rd Stage Blade
 Tab washer installation procedure
117
Technical Documentation Updates - LPC A1 A5 D5 S1
 In Progress Updates - Fan/LPC

• AMM Fan Blade Blending / Inspection – VRS1506
• Inspection / Fly-on restrictions
• Fan disk
• VRS1152 Additional repairability around jack pad pin hole
• LPC front case
• New EM bushing repair for elongated bolt holes
• LPC rear case
• New EM bushing repair for elongated sleeve holes
Fan Blades

118
Technical Documentation Updates - HPC A1 A5 D5 S1
 In Progress Updates - HPC

• AMM & EM HPC blade borescope limits
• Accept in zone C (Stg 3 zone D) nicks and dents beyond 0.005” (0.127 mm)
• AMM & EM stator path liner loss limits
• AMM unison ring bushing replacement repair
• Borescope port rivet replacement
• Rear outer case bolt hole cracking weld repair
• HPC cases surface protection replacement
• VSV pivot journal & surface finish repairs
• Stator vane tip weld repair
HPC blade nick

119
Technical Documentation Updates - Summary A1 A5 D5 S1
 Fan/LPC/HPC have completed 90 document revisions between

September 2015 and July 2016 (~1 document every 3 calendar days)
 Additional opportunities are already under review to further reduce

AOGs, UERs, maintenance and shop burdens
• IAE is continuously prioritizing new opportunities
 Break out session to provide more information on specific updates

120
Questions?

121
Barry Beckwith
Hot Section Manager
Hot Section Limit Updates
Hot Section Limit Overview
Hot section AMM limits revised to Reduce Maintenance
Burden
 Limits have been added, clarified and extended
• Combustor, HPT and LPT
 Aligns better with MPD

 Increases time on wing
 OTC reductions
 Based on service experience and hardware evaluation

123
Combustion Chamber Limits
 Combustor AMM inspection intervals extended
• Bulkhead
• Liner segments
• A1/A5/S1
 AMM limits have been revised

124
HPT Limit Revisions
HPT AMM limits Extended and Clarified
 Stage 1 Vane Limits Clarified
• Document 15VC140
• A1/A5/S1/D5
 Stage 1 BOAS limits extended
• A5/S1
 Stage 1 Blade limits extended
• A5/S1

125
LPT Limit Extension
 Sulfidation limits extended on LPT

Stage 3 blades – OTC reduction
• AMM limits extended in document 87VM501F
• Document on 180 day portal
• EM BSI and interface limits also extended
 Future will extend the limits for nicks

and dents

126
Hot Section AMM Limit Details
Breakout session will review details of AMM limit changes
 Session will cover both cold and hot section
 Please join us and provide feedback

127
Hot Section Limit Summary
 AMM Limits have been clarified and extended for the Combustor,
HPT and LPT
 Based on Customer requests
 Limit revisions will reduce maintenance burden
 Keep engines on wing longer
 OTC reductions
 Based on service experience and hardware evaluation
 Documents on 180 day portal and will go into AMM

128
Hot Section Limits
Questions?

129
Ed Lagoy
Deputy VP
Customer Support
Afternoon Breakout Sessions
Evening Event
Breakout Sessions – Tuesday and Wednesday
 V2500 troubleshooting Location

• Faults and flight deck effect / best practices Soderini 3
 Cold and Hot section

• Updated limits and best practices Windroses S/W
Evening Event
 17:30 – Giardino Terrace / sail to Old Town

 Dress code – Casual
 Wednesday meeting start – 8:30 am
This
Data subject Data
tosubject
the EARto the or
EAR or the
the ITAR
ITAR
132
132

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2016 V2500 Regional Forum

Welcome & Introductions

10:20 9:50 9:50

14:20 14:50 14:45

 V2500 troubleshooting Location

 Cold and Hot section

Bernie Zimmerman Dick Fair Alan Zimmerman Dan Eigenbrode

Larry Boyes Jay Goya Ken Rawolle Bruce Hall Ed Lagoy

Gijs Gielen Stephane Pettiti

and Corrective Action

New Spare Parts Quality

The V2500® Engine: Proven Power that Keeps Getting Better

Serviceable Spare Parts Avail

JT8D - Close of SIR items

 Airbus Supplier Support Rating Objectives

Leverage / Incentive for Suppliers to improve in Aftermarket Support

Identify weaknesses, highlighted at Supplier top management level

Powerful tool to continuously improve suppliers support

• 1 scale to measure perception aligned to

Maintenance Service performance

Overall Overall improvement ***

Legend: *** => common question for all suppliers

 78 Questionnaires received from 46 airlines Operational reliability

* only applicable on PW4000-100 engine

Customer Support Product Performance

Documentation Operational Reliability

Technical and Line Support Engine LRU Reliability

Responsiveness to technical issues Product Technical Issues

Aftermarket Performance Shop Visit Cost

LRU Vendor Management Quality

 90% on-time-delivery of technical

 40% improvement on one-time concession

Turn Around Time (TAT)

• Reduce Wing to Wing TAT to 90 days

Corrective Actions Established

Metrics Communicated on FleetCare

Customer communications. Timely and transparent across all products

Responsiveness. Strategic hiring across all P&W/IAE organizations

Aftermarket performance. Spare part and MRO forecast and delivery

Larry Boyes Jay Goya

V2500 Program Overview

Dick Fair Carmen D’Onofrio Matt Engster

Ed Lagoy Ken Rawolle Sarah Mears

Note - as of August 2016

Utilization peaks >18M EFH A5/S1 Shop Visit Profile

 Key topics selected for presentations were

ABTO Rate – 12 MMA D&C Rate – 12 MMA

ABTO Rate – 12 MMA D&C Rate – 12 MMA

Issue A5 SelectOne™ Issue A5 SelectOne™

 Enhanced Variable Stator Vane Actuator (VSVA)

 Fuel Temperature Thermocouple

May 2015 Jul 15 Nov 15 Apr 16 May 16 May 16 Aug 16 Q4 Q1

T1 Hub P/N 2A5001 T2 Hub P/N 2A4802

T1 Seal P/N 2A3423 T2 Seal P/N 2A4157

112 103 110

Jan Feb Mar Apr May Jun Jul Aug

1000 1050 1050

 Determine fleet health Customer 16-Sep

 Optimize available assets 13