COURSE: CERTIFICATE IN BANKING, FINANCE AND CREDIT

MODULE: END USER COMPUTING

MODULE CODE: ECU100
EXAMINER: Mr. M. N. MBI
MODERATORS:

ASSIGNMENT 01/2020

INSTRUCTIONS:
 ANSWER ALL QUESTIONS.
 START EACH QUESTION ON A NEW PAGE.
 WRITE NEATLY AND CLEARLY
 ALL WORK MUST BE REFERENCED
 USE OTHER SOURCES APART FROM YOUR STUDY GUIDE

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Dear Student,
Welcome to End User Computing course. This course is aimed at providing you with the
theoretical understanding of computer concepts as well as hands on skills with using the
computer.
Some of the biggest frustrations that students experience includes problems and queries not
being resolved even after contacting the Institution; it is important to contact Academy of
Banking Namibia (ABN) and present your problems or queries to the right people involved
with this course; In this tutorial, we would like to restrict your irritations to a minimum and
assist you to spend more time effectively on your studies. Therefore, it is of utmost
importance that you spare time and read this tutorial letter thoroughly in order not to
experience frustrations.

Course Name: END USER COMPUTING

Course Code: EUC100

Course Content:
END-USER COMPUTING is a computer literacy course offered in two semesters. It comprises
of theoretical concepts and practical concepts. The theory part comprises of learning various
computing concepts whilst the practical part comprises of hands on experience with the basics
of an operating system namely Windows 8, Microsoft Office 2010, and Internet and E-mail.
Learning Outcomes:
Upon successful completion of this course students should be able to:
 explain why computer literacy is vital to success in Today’s world
 describe the four components of a computer: input devices, output devices, system unit,
and storage devices
 distinguish between system software and application software
 discuss the uses of the Internet and World Wide Web
 plan a document, set up the word window and create a new document
 create and edit a table
 create footnotes and end notes
 create headers and footers

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 understand the use of spreadsheet and excel
 create and save a workbook file
 build formulas containing relative and absolute referencing
 create charts and legends

Prerequisites:
None
Assessment: To qualify for the examination, you must obtain a CA mark of 40%, which
means an average of 40% from your two assignments. All papers are set on your study
material and course work. The examination consists of 1 paper of 3 hours.

HOW TO START YOUR STUDIES

After having read this first tutorial letter, you should read the study guide to get an overall
impression of the nature and scope of the course(s) you are registered for. Once you have
done this you must compile a study programme for the semester. Determine the dates for
the submission of assignments, decide how much time you can allow for each course and
how you are going to divide your time between working on assignments, reading of
recommended books, and studying the study guide. If you do not do this, you might not be
able to get through your work or be less successful than if you had planned your work. Study
the contents of the tutorial letter and the study guide before you consult the prescribed and
recommended text book(s). If it becomes necessary to explain or to amend some study
material, it will be done through tutorial letters. Please note that tutorial letters form part
of your study material.
The Information Manual for Distance Education Students contains the assignment
schedule with due dates. The due dates for the submission of assignments are regarded as
very important by ABN; therefore, you are requested to record and adhere to these dates.
Adherence to these requirements is of utmost importance for admission to the examination
at the end of this semester. You should thus familiarise yourself with the rules of submission
of assignments.
PRESCRIBED INSTRUCTIONAL MATERIAL FOR YOUR COURSE
Prescribed materials of this course are found in the course outline. Please make sure you
read your course outline and read those prescribed materials.
Administrative matters
You must make a distinction between administrative matters and academic matters.

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Tutors must only be phoned in connection with academic matters relating to the study of
your course. Any administrative matter must be discussed with ABN staff members.
Enquiries about assignments (whether they were received by ABN, what mark was awarded,
when they were returned to you, etc) should be addressed to your Student Support Officers.
ABN staff members can be contacted at telephone numbers or e-mail addresses provided in
the Information Manual for Distance Education Students.
Students in the regions may also consult their Regional Administrative and Student Support
Officer.
Always have your student number at hand when you call the ABN.

COMMUNICATION WITH YOUR MARKER-TUTOR

Your marker-tutor for End-User Computing
The IoB has appointed the following tutor marker for End-User Computing
 Mr. Martin Nkongho Mbi
 Cell: 081 392 3405
 E-mail: nkonghomartin@gmail.com
This tutor marker will be at your service should you experience any problems with your
studies or with the assignments.
ASSIGNMENTS
Experience has shown that there is a positive correlation between regular submission of
assignments and success in examinations. Assignments establish tutor-student interaction.
You will realise that this is essential in distance education tuition. The tutors spare no effort
in maintaining this contact by means of individual comments on each of your assignments.
Thus, the necessity and value of submitting regular work can hardly be overemphasised. The
assignments, which must be submitted for comments enable you to:
 work systematically through representative parts of the syllabus;
 obtain the necessary experience in answering questions;
 receive guidance in drawing up answers as regards form and content;
 get to know the standard we expect of you; and
 establish whether you are working along the right lines.

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Your assignments are, after all, the only concrete standard by which the quality of your work
can be assessed prior to the examinations.
You will receive feedback tutorial letters with your returned assignments. These letters will
focus on the most common problems that students have experienced with the assignments.
You are kindly advised to take these feedback letters seriously as they will assist you in your
preparation for the examination.
HOW TO APPROACH YOUR ASSIGNMENT
The following steps are recommended before answering your assignment:
1. Study all the prescribed study material before you attempt to answer any question.
2. It is very important to generate your own information. If you are unable to find complete
relevant information in your study guide, you are expected to read through additional
reading sources. You may also do research on the topic on the internet and/or libraries.
Through this practice, you are broadening your knowledge and understanding!
3. Read each question carefully and analytically. Focus on what is required from you to
answer. Make sure you do understand the question. It often happens that more than one
facet is required in an answer. Please make sure that you include all the facets.
4. If a question deals with a particular subject matter, but it is subdivided, first consider the
whole question before answering any part of the question. This will avoid overlapping of
facts.
5. Answer the question(s) asked. Do not deal with the question generally if you are asked
to specifically apply it to a specific phenomenon.
6. Pay attention to key words in questions i.e. “Discuss”, “Name”, “Analyse, “Apply”, etc. and
comply with the specific instruction. The marks allocated to a question also give an
indication of what is required.
7. You should look at all relevant angles of the question, state all the relevant facts, discuss
the interpretations and then reach your conclusion. If you are requested to “motivate”
your answer, you must give detailed explanation or support for your answer. If you are
requested to “define”, you should provide the particular definition.
8. Clearly reveal additional sources used, because failure to do this amounts to
plagiarism.

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9. The purpose of the assignment is to compel and motivate you to make a thorough use of
study material as well as prescribed work to test your comprehension of the subject.
Therefore, assignments are means of testing your ability to apply the relevant principles.

TECHNICAL CARE OF ASSIGNMENTS

Make sure that your cover page of the assignment has the following information before
submission:
 Full Name
 Address (Postal)
 Student number
 Course Name (e.g. Introduction for Mathematics)
 Course Code (e.g. ITM111S)
 Correct number of the assignment

 Your assignment should be neat and please take note of language use and grammar.
 Please answer the questions set. If you do not understand the questions, contact your
tutor for clarification.

Students may submit their assignments on a memory stick or CD/ DVD.

ASSIGNMENT DUE DATES
You have received an assignment schedule and it is expected that you acquaint yourself and
keep to those due dates. Please consult ABN if you are unsure about assignment due dates.
CONCLUSION
Now that you have studied the conditions and requirements to comply with, you can start
with the subject content. Please go through the contents carefully till you have mastered it.
It is very important to practice often when it comes to the practical part of this course.
Remember "Practice makes perfect". If you have any queries, please contact me at Cell: 081
392 3405. You can also E-mail me at nkonghomartin@gmail.com .
Mr. Martin Nkongho Mbi

INSTRUCTIONS/REQUIREMENTS FOR ASSIGNMENTS

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All assignments are to be submitted on a Memory Stick or Compact Disc. Please note that
assignments should NOT be addressed directly to individual marker tutors but to ABN.
Please ensure that the media on which the assignment is send is functional prior to
forwarding it to ABN.

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SECTION A: MULTIPLE CHOICE [30 MARKS]

In each of the following cases only one answer is correct. Write the letter that
represents the correct answer, next to each number. E.g. 1.11 a

1.1 Processor speed is measured in: [1 Mark]

a) Megabyte (MB)
b) Megahertz (MHz)
c) Megabit (Mb)
d) Gigabyte (GB)
1.2 The performance of a computer refers to how long it takes to boot up (start), load (open)
programs etc. certain factors have a huge impact on a computer’s performance. What are
these factors? [1 Mark]
a) Processor, RAM, Storage
b) Processor, ROM, Storage
c) RAM, Storage, ROM
d) Processor, HDD, ROM
1.3 Which of the following programs is used for salary accounting? [1 Mark]
a) Spreadsheet program
b) Program for creating presentations
c) Word processor
d) Program for browsing the Web
1.4 All are example of an input devices except? [1 Mark]
a) Keyboard
b) mouse
c) Screen
d) Scanner
1.5 Which of these programs is used for direct communication among co-workers?
[1 Mark]
a) Microsoft Word 2010
b) Microsoft Outlook 2007
c) NotePad

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 d) OpenOffice.org Writer
1.6 An icon is a small picture on the screen that presents a file, folder or application. Which
of these is not an example of an icon? [1 Mark]
a) Network Drive
b) MS PowerPoint 2010
c) Hard Disk Drive
d) BIOS
1.7 Which of the following is an operating system? [1 Mark]
a) Linux
b) Microsoft Office 2007
c) OpenOffice.org
d) Microsoft Internet Explorer
1.8 All documents and programs that are created, saved or installed on a computer are
called? [1 Mark]
a) Folders
b) Files
c) Subfolders
d) cabinet
1.9 What is the name of the container for the storage of currently running programs and
currently processed data? [1 Mark]
a) HDD - Hard Disk Drive
b) CPU – Central Processing Unit
c) Keyboard
d) RAM – Random Access Memory
1.10 What is the term most commonly used to describe the file management aspect of the
operating system? [1 Mark]
a) Internet Explorer
b) Windows Explorer
c) File Management
d) Disk Management
1.11 Which one of the devices is an output device? [1 Mark]
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 a) Keyboard
b) Microphone
c) Speakers
d) scanners
1.12 Which of the following is a “good practice” when using computer? [1 Mark]
a) Sit up straight, with elbows and knees bent approximately 90 degrees.
b) Keep the keyboard on the desk above the wrists, so they are always in the working
position.
c) Sit as close to the screen to better see display.
d) Do not use any lights near the computer.
1.13 A personal computer can be connected together to form? [1 Mark]
a) Network
b) DNS server
c) Routing
d) All of the above mention
1.14 Why format a disk drive? [1 Mark]
a) To lock the disk.
b) To prepare the disk for data storage.
c) To search the disk.
d) To copy the disk.
1.15 When you save your data it will remain intact even when the computer is turned off.
Which storage device is responsible? [1 Mark]
a) RAM (Random Access Memory)
b) HDD (Hard Disk Drive)
c) Main Memory
d) Both A, B and C
1.16 Which of these terms is generally used to describe education via computers,
characterized by flexible time and place of learning, reduced casts, etc? [1 Mark]
a) E-learning
b) E-retail
c) E-study
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 d) E-class
1.17 What is the name of the network connecting computers that are physically close;
within a company, an organization or a household? [1 Mark]
a) FTP (File Transfer Protocol)
b) WWW (World Wide Web)
c) Extranet
d) LAN (local Area Network)
1.18 which of the following is permanent memory? [1 Mark]
a) ROM (Read Only Memory)
b) SRAM
c) DRAM
d) All of the above mentioned
1.19 A program designed to destroy data on your computer which can travel to “Infect”
other computers is known as: [1 Mark]
a) Computer worms
b) Computer infrastructure
c) Compiler
d) Computer evolution
1.20 The ability of an Operating System (OS) to run more than one application at a time is
known as: [1 Mark]
a) Multi-user computing
b) Multitasking
c) Multimedia
d) Multi-programming
1.21 A computer is known as a digital electronic data-processing device capable of treating
information. What actually constitute a computer? [1 Mark]
a) The hardware and software
b) The Motherboard and Power supply unit
c) The peripheral devices
d) The case and chipsets
1.22 Keys labelled form F1 through F12 on the computer keyboard are called? [1 Mark]
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 a) Alphanumeric keys.
b) Modifier keys.
c) Editing keys.
d) Function keys.
1.23 __________ are used to display the Start menu and a shortcut menu from the desktop in
Windows programs. [1 Mark]
a) Navigation keys
b) Windows keys
c) Numeric keypad
d) System keys
1.24 The Page Up, Page Down, Home and End keys are also known as? [1 Mark]
a) Windows keys.
b) Navigation keys.
c) Editing keys.
d) All of the above mentioned.
1.25 Which of these items is generally used to describe the most fundamental program
that runs on the computer? [1 Mark]
a) Application software.
b) System software.
c) Communication software.
d) Office productivity software.
1.26 Which one of the following actions will delete files permanently from the computer?
[1 Mark]
a) Delete Recycle Bin
b) Empty Recycle Bin
c) Maximize Recycle Bin
d) Back-up Recycle Bin
1.27 Which one of the following describes software that is distributed on a trial basis, but
requires payment for full legal use? [1 Mark]
a) shareware
b) freeware
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 c) Open Source Software
d) Operating System Software
1.28 Which one of the following file types is a common image file format? [1 Mark]
a) .gif
b) .pdf
c) .mp3
d) .zip
1.29 Which one of the following is the smallest storage capacity measurement? [1 Mark]
a) 2 Gigabytes
b) 2000 Kilobytes
c) 500 Megabytes
d) 1 Terabyte
1.30 Which one of the following storage devices typically holds the most data? [1 Mark]
a) USB Flash Drive
b) DVD ROM
c) Hard Disk
d) Memory Card

SECTION B: SHORT ANSWERS [20 MARKS]

1.1 What is the meaning of the following acronyms: [2 Marks]

a) VoIP
b) WWW
1.2 Define the following terms: [4 Marks]
a) Computer
b) Operating system
1.3 What is the difference between a Hard Disk Drives and a Solid State Drives in terms of
storage? [2 Marks]
1.4 Give two example of a search engine. [2 Marks]
1.5 Give one example of an email. [1 Mark]
1.6 State two advantages of email. [2 Marks]
1.7 State two Internet Service Providers (ISPs) in Namibia. [2 Marks]

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1.8 In http://africaonline.com.na website address which part is the: [3 Marks]
a) Domain name
b) Domain type
c) Country
1.9 Web browser enable you to view pages on the world wide web. List two web browsers
that enable you to surf the web. [2 Marks]

SECTION C: POWERPOINT [25 MARKS]

1.1 A PowerPoint is considered as a program used to create professional presentations. List

the steps you would undertake to carry out the following tasks:
a) Starting a PowerPoint [4 Marks]
b) Opening and Viewing and Existing Presentation [4 Marks]
1.2 List and briefly describe the three essential PowerPoint Working Area. [6 Marks]
1.3 Briefly explain the functions of the following Ribbons: [3 Marks]
1.4 Explain and give four (4) steps required in changing the Views of your presentation.

[8 Marks]

SECTION D: WORD PROCESSING [25 MARKS]

1.1 In computer language, briefly explain with an example the difference between the words
Windows with Uppercase “W” and window(s) with Lowercase “w”. [4 Marks]
1.2 What happen if a file or folder is moved to another folder or drive? [2 Marks]
1.3 What do you understand of the term “Word Processing/processor”? [4 Marks]
1.4 List and explain in brief Four Indentation when formatting a document. [8 Marks]
1.5 What are the two ways of inserting a special character/symbols? [6 Marks]
1.6 Provide one example of a document file save with the extension .docx. [1 Mark]

TOTAL MARK 100

GOOD LOCK

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