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Zikmund 4e Marketing Research Instructor’s Manual 07-1
Chapter 7
Experimental research and test
marketing
Learning objectives
• Understand the steps in experimental research.
• Decide on a field or laboratory experimental design.
• Decide on the choice of independent and dependent variable(s).
• Select and design the test units.
• Address issues of validity in experiments.
• Select and implement an experimental design.
• Address issues of ethics in experimentation.
• Understand the steps in test marketing.
• Decide whether to test market or not.
• Work out the function of the test market.
• Decide on the type of test market.
• Decide the length of the test market.
• Decide where to conduct the test market.
• Estimate and project the results of the test market.
Chapter summary
Continuing part three of the text, Chapter 7 covers experimental research (basic and factorial)
and test markets. The chapter begins by explaining the nature of experiments and the key
issues in experimental design (internal and external validity). Several equations (experimental
techniques) are presented and ethical issues are also considered. The second portion of the
chapter deals with test markets; various complex designs used to test new products under
realistic market conditions to obtain a measure of sales or profit potentials. The chapter
concludes with a discussion of the increasingly popular use of simulated test markets (virtual-
reality and online).
Teaching notes
The nature of experiments
The purpose of experimental research is to allow the investigator to control the research
situation so that causal relationships among variables may be evaluated. Events may be
controlled in an experiment in a way not possible in a survey. In an experiment, one variable
(the independent variable) is manipulated and its effect upon another variable (the dependent
variable) is measured, while other variables that may confound the relationship are eliminated or
controlled.
Research done by P!nk on the success of her songs in music clubs is realistic – and therefore it
has high external validity – although she cannot be absolutely sure that people danced only
because her music was played, since other factors (time of night, previous music played,
alcohol and drug consumption, number of available partners etc.) may have influenced the
results. Thus her field experiment may have problems in internal validity (knowing for sure that
people danced more only because of P!nk’s music). It is important to remember that market
researchers trade off external and internal validity. The greater the control of factors and
conditions of the experiment (high internal validity), the less realistic are the results (low external
validity). On the other hand the What went wrong box entitled ‘Does “Greenwashing” Coffee
Work?’ on page 197, shows a laboratory experiment describing that consumers are more willing
to pay more for eco-friendly coffee, but this experience did not take place in a realistic setting (a
coffee shop) and so lacks external validity.
The degree of artificiality in experiments refers to the amount of manipulation and control of
the situation created to ensure that the subjects are exposed to the exact conditions desired.
Generally, subjects will be aware of their participation in laboratory experiments and it is
common to debrief subjects of laboratory experiments to explain the purpose of the research.
One common hybrid between a laboratory experiment that simulates a controlled purchasing
environment and a test market that provides a natural testing of consumers’ reactions is the
controlled store test. The products are put into stores in a number of small cities or into selected
supermarket chains. Such tests offer secrecy, and sales movement and market share can be
measured weekly. However, national sales projections cannot be made – only benchmark sales
data can be obtained because of the relatively small sample of stores and the limitation on the
type of outlet where the product is tested.
Randomisation
This is the random assignment of subjects and treatments to groups. Randomisation is one
device for equally distributing or scattering the effects of extraneous variables. Thus, the chance
of unknown nuisance effects piling up in particular experimental groups can be identified.
Random assignment of subjects allows the researcher to assume that the groups are identical
with respect to all variables except the experimental treatment.
Matching
Matching the respondents on the basis of pertinent background information is another technique
for controlling assignment errors. For example, if age is expected to influence savings
behaviour, a savings and loan organisation conducting an experiment may have greater
assurance that there are no differences among subjects if subjects in all experimental conditions
are matched according to age.
Internal validity
Internal validity refers to whether or not the experimental treatment was the sole cause of
observed changes in the dependent variable. It is helpful to classify several different types of
extraneous variables that may jeopardise internal validity.
• History: refers to specific events in the environment between the first and second
measurement that are beyond the control of the experimenter. A common history effect
occurs when competitors change their marketing strategies during a test marketing
experiment. A special case of the history effect takes place when a change in the dependent
variable occurs because members of one experimental condition experienced historical
situations different from those of the other experimental conditions. This is referred to as the
cohort effect.
• Maturation: changes within the respondents that operate as a function of time rather than of a
specific event. For example, during a day-long experiment subjects may grow tired, bored or
hungry.
• Testing: these are also called pretesting effects because the initial measurement or test
alerts respondents to the nature of the experiment and respondents may act differently than
they would have if no pretest measures were taken. In a before-and-after study, taking a
pretest before the independent variable is manipulated may sensitise respondents when they
are taking the test for a second time.
• Instrumentation: to avoid the effects of testing, an alternate form of the measuring instrument
may be given during the post-measurement. Although this may reduce the effect of testing
Teaching tip: Conduct a cola taste test experiment in class. Instructors may find that after
students have tasted three of four colas in a blindfold test, a presentation of Sprite to the
blindfolded subject will elicit a response such as, ‘I can’t tell what kind of cola this is.’ This will
demonstrate the guinea pig effect. Another class participation exercise is suggested in
discussion question seven.
External validity
External validity is being able to generalise beyond the data of the experiment. In essence, it is
a sampling question: To what extent can we transfer the results of a simulated shopping
Teaching tip: Ask students, ‘Is internal validity needed to achieve external validity?’ The answer
to this question is yes. Data projection is not possible without first attaining a high level of
internal validity.
When analysing diagram designs that use these symbols, the reader should assume a time
flow from left to right.
X O1
This one-shot design is a case study fraught with problems. In this experiment, we do not
have any kind of comparison. We have no means of controlling extraneous variables. We
need a measure of what would happen when the test units have not been exposed to X to
compare with the measure when the subjects have been exposed to X. Nevertheless, under
certain circumstances this design is the only viable choice.
O1 X O2
This design offers a comparison on the same individuals before and after training. Although
this is an improvement over the one-shot design, it still has certain weaknesses – such as
maturation, testing effect and mortality – that may jeopardise internal validity. However,
despite its weaknesses, this design is used frequently in marketing research.
Experimental group: X O1
Control group: O2
The results of a static control group are computed by subtracting the observed results in the
control group from those in the experimental group (O1 – O2).
A major weakness of this design is that we have no assurance that the groups were
equal on variables of interest before the experimental group received the treatment. If the
groups were selected arbitrarily by the investigator, or if entry into either group was voluntary,
then there may be systematic differences between the groups that could invalidate the
conclusions about the effect of the treatment. Random assignment of subjects may minimise
problems with group differences. If the groups can be determined by the experimenter rather
than existing as a function of some other causation, the static group design is referred to as
an after-only design with control group. On many occasions, after-only designs are the only
ones possible. This is particularly true when conducting use tests for new products or brands.
Experimental group: R O1 X O2
Control group: R O3 O4
− This design has the advantage of the before–after design with the additional advantages
gained from having a control group. The effect of the experimental treatment equals
(O2 − O1) − (O4 − O3).
− It is assumed that the effect of extraneous variables will be the same on both the
experimental and the control groups. This assumption is also made for history, maturation,
testing effects, instrument decay and regression effects. However, the interactive testing
effect is possible when the subjects are sensitised to the subject of the research. This
weakness in the before–after with control group design can be corrected (see the next two
designs).
Experimental group: R X O1
Control group: R O2
The effect of the experimental treatment is equal to O1 – O2. In some situations no pretest
measure is possible about the effect of the treatment (for example, an experiment testing the
effectiveness of athlete’s foot remedy). With only posttest measurement, the effects of testing
and instrument decay are eliminated. Further, all the same assumptions about extraneous
variables are made; that is, they operate equally on both groups.
Experimental group 1: R O1 X O2
Control group 1: R O3 O4
Experimental group 2: R X O5
Control group 2: R O6
Although this text does not go through the calculations, it is possible to isolate the effects of
the experimental treatment and interactive testing in this design. Although this design allows
researchers to isolate the various effects, it is rarely used in marketing research because of
the time, effort and cost of implementing it.
• Compromise designs: in many instances of marketing research, true experimentation is not
possible so the best the researcher can do is approximate an experimental design. These
compromise designs may fall short of the requirements of assigning subjects or treatments
randomly to groups. The alternative to the compromise design is to conduct the experiment
without a control group. Generally, this is considered a greater weakness than using groups
that have already been established. When the experiment involves a longitudinal study,
circumstances usually dictate a compromise with true experimentation.
O1 O2 O3 X O4 O5 O6
Several observations are taken to identify trends before the treatment is administered. After the
treatment, several observations are made to determine if the patterns after the treatment are
similar to those before. Of course, this time series design cannot give the researcher complete
assurance that the treatment caused the change in the trend, but it does enable the researcher
to distinguish temporary changes from permanent changes. An improvement on the basic time
series design is to use a time series with control group design.
Factorial designs
Even though the single-factor experiments already considered may have one specific variable
blocked and others controlled for, they are still limited. Factorial designs allow two or more
treatments (factors) at various levels to be tested.
A factorial design allows for the simultaneous manipulation of two or more independent
variables at various levels. The main effect is the influence on the dependent variable by each
independent variable, and the interaction effect is the effect of the combination of the
independent variables on the dependent variable. A major advantage of the factorial design is
its ability to measure the interaction effect, which may be more or less than the total of the main
effects.
Table 7.3 shows a 3 x 2 factorial design. The first factor (price) is varied in three ways and
the second factor (package design) is varied in two ways. A 3 x 2 design requires six cells or six
experimental designs (3 x 2 = 6). It is not necessary that the treatments have the same number
of levels. For example, a 3 x 2 x 4 factorial design (with 24 cells) is possible. Factorial designs
also allow researchers to measure the interaction effects of the independent variables. Table
7.4 shows the result of a believability study conducted using a factorial design.
Graphic interaction
Exhibit 7.3 portrays a graph of the same believability study that is portrayed in Table 7.4. The
slopes of the two lines are different, which indicates interaction between the two treatment
variables. In other words, the believability of the advertising copy depends on whether a man or
a woman views the advertisement.
potential losses or failures inherent in a national introduction. Using test marketing, risks may be
minimised but never eliminated.
Loss of secrecy
When conducting a test market a company runs the risk of exposing a new product or its plans
to a competitor. If the competitor finds the product easy to imitate, it may beat the originating
company to the national marketplace.
The research company performs the warehousing and retailer’s stocking functions. Thus,
the retailer is more willing to cooperate with the research because selling the product is
effortless. Also, stock-outs rarely occur. Despite the fact that both these situations have
advantages, they may be unlikely to occur in a traditional channel of distribution and can be
non-representative as a result. The advantages of using the control method of test marketing
are as follows:
• reduced costs because of smaller test units
• shorter time needed to read test market results
• increased secrecy from competitors because the market is not automatically audited
• no distraction of company salespeople from regular product line.
The potential problems with the control method relate to the fact that distribution is
abnormally high. Therefore, if the organisation’s objective is to see if it can get distribution, a
standard test market will be much more appropriate. But, when the problem is to test a specific
set of alternatives and determine which is the most appropriate marketing activity, controlled
tests may be superior.
Virtual-reality simulations
Advances in computer graphics and three-dimensional modelling have led to the development
of virtual-reality simulated test markets. These are attempts to reproduce the atmosphere of an
actual retail store with visually compelling images appearing on a computer screen.
Teaching tip: Ask students to name some products or services they think would require a short
test market time. Conversely, which would require a long test market time? How do the
characteristics of these products or services differ? Of course, the time required for test
marketing depends on the product. A pack of chewing gum is consumed substantially sooner
than a bottle of shampoo. However, after high initial penetration and once the novelty of the
product has reached a normal level, the researcher may make an estimate of market share.
Over-attention
If too much attention is paid to the testing of a new product, it can make the product more
successful than it normally would be. For example, salespeople may spend unusual amounts of
time making the product more available or they may display it better.
Time lapse
If there is a large time lapse between the test market experiment and the national introduction of
the product, it can have an important effect on the consumer’s receptivity to the product.
The repeat-purchase rate must be obtained from some form of historical record. Traditionally,
the consumer panel has been used for recording purchases over time. Panel data may
indicate a cumulative product class buying rate, or market penetration, in the early weeks of
the test market. As the test market continues, repeat purchases from these buyers can be
recorded until the number of trial purchases has levelled off. Exhibit 7.5 indicates a typical
purchase and repeat-purchase pattern for a new product in a test market.
Solutions
Questions for review and critical thinking
1 Read the opening vignette of this chapter. What are some potential problems in using an
online panel as a test market?
As discussed in chapter 5, online panels may not be representative for all markets and
often respondents are paid to take part, which means that there is a self-selection and
possible response bias. The marketing conditions at point of sale, along with retail and
distribution factors may not be addressed in an online test market.
2 Name some independent and dependent variables that a marketing manager would be
interested in including in an experiment in beer tasting.
Student responses will vary, although some possible answers might include:
• Independent variables: advertising dollar volume, alternate advertising copy, alternate
packages designs, product sampling versus couponing.
• Dependent variables: sales, market share, attitude change, brand awareness,
advertising recall.
3 In a test of a new coffee, three Styrofoam cups – labelled A, B and C – are placed before
subjects. The subjects are instructed to taste the coffee from each cup. What problems
might arise in this situation?
There might be two problems in this experiment. First the letters A, B and C have definite
connotations, especially among student populations. Thus because the three different
coffees are always labelled A, B and C, there is a constant error. To improve on this
condition it may be that cups should be labelled with more neutral letters such as H and M
and S. Then the order of the coffees should be rotated within the various cups. A second
problem occurs because the same subjects are exposed to all experimental treatments.
Suppose consumers cannot tell the difference between the coffees. This condition of
repeated measures may be necessary if they have influenced subjects to provide a
constant bias, such as a tendency to prefer the first drink tested. Or it is possible that the
first taste neutralises the taste buds and a respondent cannot objectively evaluate the
coffees. Often when wine tasting, the judges will clear their palates with cheese to make
sure that their taste buds are not been biased.
A main effect is the change in a dependent variable caused by altering one experimental
condition (independent variable). In Question 3, as there is only one independent variable,
the type of coffee, there is no interaction as this requires at least two independent or
experimental variables.
For experiments to be valid there must be a clear link between a change in experimental
conditions (independent variables) and outcomes (dependent variables). Confounding
variables (confounds) threaten internal and external validity of an experiment and so
conclusions about the changes in experimental conditions to outcomes cannot be made.
7 Name the type of experiment described in each of the following situations. Evaluate the
strengths and weaknesses of each design.
b. A soft-drink manufacturer puts the same brand of orange drink in two different
containers with different designs. Two groups are given a package and asked about
Language: English
IN
ECOLOGY
BY
ILLUSTRATED
LINCOLN, NEBRASKA
The University Publishing Company
1905
Copyright, 1905
By FREDERIC E. CLEMENTS AND IRVING S. CUTTER
General Relations
144. The nature of stimuli 100
145. The kinds of stimuli 100
146. The nature of response 101
147. Adjustment and adaptation 102
148. The measurement of response 103
149. Plasticity and fixity 104
150. The law of extremes 105
151. The method of working hypotheses 106
Hydroharmose
Adjustment
152. Water as a stimulus 107
153. The influence of other factors upon water 107
154. Response 108
155. The measurement of absorption 109
156. The quantitative relation of absorption and transpiration 111
157. Measurement of transpiration 113
158. Field methods 114
159. Expression of results 116
160. Coefficient of transpiration 117
Adaptation
161. Modifications due to water stimuli 118
162. Modifications due to a small water supply 118
163. The decrease of water loss 118
164. The increase of water supply 121
165. Modifications due to an excessive water supply 121
166. Plant types 122
167. Xerophytic types 122
168. Types of leaf xerophytes 123
169. Types of stem xerophytes 125
170. Bog plants 126
171. Hydrophytic types 127
Photoharmose
Adjustment
172. Light as a stimulus 129
173. The reception of light stimuli 131
174. The response of the chloroplast 132
175. Aeration and translocation 134
176. The measurement of responses to light 135
Adaptation
177. Influence of chloroplasts upon form and structure 138
178. Form of leaves and stems 139
179. Modification of the epidermis 140
180. The differentiation of the chlorenchym 142
181. Types of leaves 144
182. Heliophytes and sciophytes 144
EXPERIMENTAL EVOLUTION
183. Scope 145
184. Fundamental lines of inquiry 146
185. Ancestral form and structure 146
186. Variation and mutation 147
187. Methods 149
Method of Natural Experiment
188. Selection of species 149
189. Determination of factors 151
190. Method of record 152
Method of Habitat Cultures
191. Scope and advantages 153
192. Methods 153
193. Transfer 154
194. Modification of the habitat 156
Method of Control Cultures
195. Scope and procedure 157
196. Water-content series 158
197. Light series 160