Dell PowerEdge - How to generate enclosure

logs? M1000E - VRTX - FX2

This article applies to any modular enclosure using a Chassis Management Controller called CMC: M1000E,
VRTX, FX2.

It explains how to use PuTTy to collect support logs from the CMC. These logs can be usefull to troubleshoot
an issue occuring at the chassis, blade or console level.

Commands
RACDUMP
The command racdump may be all you need to troubleshoot most issues.

From version 1.2 and later of the CMC Firmware, there is a single command to run to gather all the logs from
the CMC, this can be done executed at the CMC Command Line Interface via telnet / serial cable

DUMPLOGS
The command dumplogs is used by engineering and is required when escalating. To avoid having to gather
additional logs at a later time, it is suggested to gather racdump and dumplogs together.
Note: If you run dumplogs, it can take about a minute to scroll through the screen, so ensure logging is
enabled first. The file is is a large text file.

Run Commands
It is recommended to use PuTTY to connect to the controller and gather logs.
1. Download PuTTy
2. Open PuTTY and enable logging (Figure 1)
 Figure 1: Specify Output

3. Under Session, specify the CMC hostname or CMC IP address and click open (Figure 1)
 Figure 2: Specify Target System

4. Type the Command you want to execute. Examples:

racdump
dumplogs
getversion

Supported commands are documented on the Dell Support Website. For a complete report logs the
following commands should be launched:

- getsysinfo
- getioinfo
- getdcinfo
- getpbinfo
- getsel
- getraclog
- racdump
- dumplogs
5. To end the session type the command: exit
 Figure 3: PuTTY CLI
6. The created logs can now be analized by the Dell Enterprise Support.