SKILLS

Environments DOMAINS LANGUAGES

Salesforce.com University SQL
Data Loader Supply Chain
Divya Hema Import Wizard Banking TOOLS
SOQL, SOSL Finance
Workflow Rules Service Now
Salesforce Administrator HP Service Manager
Permanent Resident Skills JIRA
SYSTEMS Confluence
Email: divyachiru2016@gmail.com Data Management
Mobile: +61 414435317 Salesforce Excel
User training
SF Configuration Banking Systems
Reports and Dashboard creation Microsoft Dynamics 365
Data Security SAP
Data Automation Salesforce
Effective Communication
METHODOLOGIES
Agile
V-Model

ABOUT CAREER HIGHLIGHTS

I’m Divya, a Certified Salesforce
Administrator & Analyst with 3+ years of MARTIN BROWER Salesforce Technical Analyst
work experience. Supply Chain, Service Cloud Oct 2022 – Present

Involved in various stages of the software

development life cycle (SDLC ) Including
Analysis, Requirement gathering, analysis, Salesforce Administrator
Testing, and Deployment. CUSHMAN & WAKEFIELD Aug 2020 – Sept 2022
Real Estate Services | Sydney | Assurance
Experience in administration, configuration,
Implementation, and Support of Salesforce
CRM and Salesforce SFA applications based Salesforce Trainee
on Apex Language and leveraging Force.com
INTELOJIK SOLUTIONS Oct 2018 – Sep 2019
Consultancy | India
Platform.
In addition, I also possess good
communication, attention to detail and good Quality Test Analyst
UNIVERSITY OF AUCKLAND Aug 2015 – Oct 2016
multi-tasking skills. Education | Auckland |

EDUCATION &
CERTIFICATION
*Bachelor of Technology in
Computer Science.
*Certified Salesforce Admin.
*Certified App Builder

MARTIN BROWER Salesforce Technical Analyst

Supply Chain | Sydney |

Oct 2022 – Present Main Job Responsibilities:

Responsible for managing and optimizing Salesforce
systems, including user and license management,
support, training, and system upgrades. They ensure
effective utilization of Salesforce tools and collaborate
with stakeholders to meet organizational requirements.
Customize the platform, support users within the
company, and forge a connection between business and
technology.
 Interacted with various business user groups to gather the requirements for Salesforce
implementation and documented the Business and Software Requirements.
 Involved in Salesforce.com Application Setup activities and customized the apps to match the
organization's functional needs.
 Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user
interface and better interaction of pages.
 Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-in
using Eclipse.
 Performed detailed analysis of business and technical requirements and designed the solution
by customizing various standard objects of Salesforce.com (SFDC) and using other platform-
based technologies like Visualforce, Force.com API, and Web Services.
 Created and maintained the email templates for the Workflows, Auto Assignment Rules, and
Auto Response Rules related to the Lead Management module in Sales Cloud.
 Used Jira for project management and bug tracking.
 Deployed the task from the sandbox to different environments using Copado developer and
was part of release activities and UAT.
 Worked on customization of Sales Cloud schema by customizing standard objects like Leads,
Accounts, Contact and Opportunity, and Products.
 Created and updated users, reports, and dashboards to track pipeline/stages for management

CUSHMAN & WAKEFIELD
Retail | Sydney
Aug 2020 - Sept 2022
Responsible for Designing and developing custom
applications, features, and integrations within the
Salesforce platform. Collaborating with business
analysts and project managers to gather and analyze
requirements. Creating and maintaining technical
documentation, including design specifications, test
plans, and user guides.
INTELOJIK SOLUTIONS
Consultancy | India
Oct 2018 – Sept 2019
Designed various Test cases and Test scenarios, was a
part of test planning and test execution, meeting the
client’s expectation by testing their various streams in
the Parking enterprise management system and Parking
meters for payments
Divya Hema
visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge
and Outlook.
 Developed tabular reports, matrix reports, and joined reports including data filters, groupings,
and customized graphs to better assist managers and report folders to provide report
accessibility to appropriate personnel.
 Created custom objects and defined lookup, master-detail relations used to read, extract, and
load data from comma-separated values (CSV) files; Data Loader to insert, update, and bulk
import/export data from Salesforce objects.
 Developed custom reports and configured snapshots to dump data for sales performance and
lead generation stats
 Used sandbox mode for testing, migrated code using change sets to production instance;
created test scenarios on Sandbox for complex business logic and used Force.com component
deployment wizard for migration of data.
 Worked on Lightning Process builder flows, Connect API, Chatter, and Quick Action.
 Good Experience with Salesforce Lightning. Experience in third-party integration with ERP
(Marketing Cloud, Service Cloud).
Salesforce Administrator / Analyst
Main Responsibilities:
 Have been a part of preparing test deliverables such as Test scenarios, test cases and performed
test execution.
 Involved in Salesforce Application Setup activities and customized the apps to match the
organization's functional needs.
 Designed the Service Cloud Application based on the user stories from the business.
 Single sign-on implementation with IDP and Salesforce.
 Integration with Salesforce and HR database batch ETL process.
 Designed and built full case implementation using the Salesforce Assignment rules, Escalation,
Email-to- Case, Auto response, Support process, Console setup, feed setup, Phone and
email support process.
 Used Apex class, Visual force, JavaScript, triggers, validation, and workflow to support the
custom functionality.
 Integrated with HR Portal case creation process through Web services.
 Worked with various Salesforce objects like Accounts, Contacts, Leads, Campaigns, Reports,
and Opportunities.
 Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules,
Components, and Visual force Pages.
 Created page layouts, and search layouts to organize fields, custom links, related lists, and
other components on record detail pages and edit pages.
 Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field
updates to implement business logic.
 Created users, roles, and public groups and implemented role hierarchies, sharing rules, and
record-level permissions to provide shared access among different users.
 Created profiles and implemented Object and field-level security to hide critical information on
the profile users.
 Created test scenarios on Sandbox environment and used Force.com Component Deployment
Wizard for migrating data between Force.com IDE and Sandbox environment.
 Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report
Folders to assist managers to better utilize Salesforce as a sales tool and configured various
Reports for different user profiles based on the organization’s need.
 Used Force.com IDE to create, modify, test, and deploy Force.com Application.
 Provided post-implementation support to assist end users in creating reports, dashboards, and
certain Administration tasks including creating and maintaining user profiles and privileges.
Salesforce Trainee
Main Responsibilities:
 Have been a part of Preparing test deliverables such as Test scenarios, test cases and performed
test execution
 Work closely with the Salesforce team to understand business requirements and translate them
into Salesforce solutions.
 Assist in the configuration and customization of Salesforce.
 Participate in the testing and deployment of new Salesforce solutions.
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UNIVERSITY OF AUCKLAND
Education | Auckland | Student Self Service
Oct 2016 - Sep 2018
Performed manual testing like functional, integration
testing, Regression, Web, UI, defect management.
Divya Hema
 Provide support to users on Salesforce-related issues.
 Participate in training sessions to learn about new Salesforce features and functionality.
Quality Analyst / University of Auckland
As a Quality Analyst at University of Auckland, I helped ensure the successful accessing of the
self-service portal by students. I participated in testing various new features of the application for
easy navigation on the university website.
Main Responsibilities:
 Involved in Testing activities to ensure the Quality & Functionality of assigned systems.
 Ensuring timely & accurate test communication with Development Leads, Project Manager &
Senior Management throughout the project lifecycle
 Have knowledge and worked on functional testing
 Established standard test process & deliverables within the gated process to streamline testing
and supporting test related activities
 Effective communication, collaboration & team building skills with proficiency in grasping
new concepts and using them in a productive manner
 Verifying change request and defects, documenting, tracking, and communicating test plans
 Explaining the system bugs to programmers
 Communication with different departments within the university regarding the change requests
received
 Ensuring the services meet the business requirement
 Tracking and preparing test cases.
PAGE 3