Divya

Ph : 0414435317
Divyaavanthi7@gmail.com

SUMMARY:

 3+ years of professional IT experience in Salesforce.com CRM and Force.com Platform.

● Involved in various stages of Software Development Life Cycle (SDLC) including Analysis, Requirement
Gathering, Enhancements, Testing, and Deployment.
● Experience in administration, configuration, Implementation, and Support of Salesforce CRM and
Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
● Experience in creating many Workflows, Validation rules, Approval Processes, Triggers, Sharing Rules
and also the most complex Apex classes to meet the client’s requirement and functionality.
● Experience in designing custom objects, custom fields, role-based page layouts, custom Tabs, custom
reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots,
Dashboards, Apex Classes, Controllers and Triggers, and various other components as per the client
and application requirements.
● Experience working with Lightning and Components.
● Experience working with Force.com IDE and Salesforce.com Sandbox environments.
● Proficient in Creating Custom Page layouts based on record types design and implementation.
● Developed and configured various Dashboards, Custom Reports and Report Folders for different user
profiles based on the need in the organization.
● Experience with data migration and updates through the tool Apex Data Loader in Salesforce.com
● Experience working with salesforce.com sandbox and production environments and experience in
managing full sandbox, developer sandbox and Configuration-only sandbox.
● Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity Diagrams, Class
diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
● Extensive work experience using Web services for implementing web services in the application for
access to data from different users.
● Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using
test cases to prove that system conform to specifications of business and quality requirements.
● Implementation & Integration experience on Salesforce.com using Apex Language Web Services,
VisualForce Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and
Dashboards.
● Working knowledge in handling cross browser compatibility issues.

EDUCATION & CERTIFICATION:

● Bachelors of Technology in Computer Science, India

● Salesforce.com Certified Administrator [ADM-201]
● Salesforce.com Certified App Builder
PROFESSIONAL EXPERIENCE

Martin Brower Feb 2021 – Present

Salesforce Administrator

Responsibilities:

 Interacted with various business user groups for gathering the requirements for Salesforce
implementation and documented the Business and Software Requirements.
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional
needs of the organization.
 Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and
better interaction of pages.
 Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
 Performed detailed analysis of business and technical requirements and designed the solution by
customizing various standard objects of Salesforce.com (SFDC) and using other Platform based
technologies like Visualforce, Force.com API, and Web Services.
 Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto
Response Rules related to Lead Management module in Sales Cloud.
 Used Jira for project management and bug tracking, Jenkins for deployment and continuous integration.
 Deployed the code from sandbox to different environment using Jenkins Build and was part of release
activities and UAT.
 Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts,
Contact and Opportunity, Products.
 Involved in Steel Brick CPQ implementation and customizations around the app exchange.
 Developed apex classes, extension controller classes to searching adding records into other objects
using DML methods.
 Worked on Salesforce Lightning Process builder to easily automate business processes. Developed re-
usable UI components with the Lightning Component Framework. Migrating from Salesforce Classic to
Lightning and created Lightning components.
 Involved in building Lightning components apps to provide better and more interactive interfaces to end
users, which help in sales enhancements.
 Used JavaScript, jQuery for client-side validations and implementing custom pagination using data-
tables. Written apex batch classes to process large data updates, queried large datasets and exported to
excel.
 Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
 Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting,
Asynchronous Framework & options.
 Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing
Cloud, Service Cloud).
 Provide technical architecture strategy and guidance for Salesforce rollouts, and assist with design
for adoption strategy.
 Created and updated users, reports, and dashboards to track pipeline/stages for management visibility,
while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.

 Developed tabular reports, matrix reports and joined reports including data filters, groupings, and
customized graphs to better assist managers and report folders to provide report accessibility to
appropriate personnel
 Created custom objects and defined lookup, master-detail relations used to read, extract, and load
data from comma separated values (CSV) files; Data Loader to insert, update, and bulk import/export
data from Sales Force objects
 Developed custom reports and configured snapshots to dump data for sales performance and lead
generation stats
 Used sandbox mode for testing, migrated code using change sets to production instance; created test
scenarios on Sandbox for complex business logic and used Force.com component deployment wizard for
migration of data

Environment: Salesforce.com, Apex Controller, Visual Pages, Escalation rules, Assignment rules, Record types,
Custom objects and Fields, Workflows, Rules, Data loader, SOQL, SOSL, Sandbox, Profile settings, WSDL,

Sydney Water Jan 2020 – Jan 2021

Salesforce Administrator

Responsibilities:
 Involved in Salesforce Application Setup activities and customized the apps to match the functional needs
of the organization.
 Designed and the Service Cloud Application based on the user stories from business.
 Single sign on implementation with IDP and Salesforce.
 Integration with Salesforce and HR database batch ETL process.
 Designed and built full case implementation using the Salesforce Assignment rules, Escalation, Email-to-
Case, Auto response, Support process, Console setup, feed setup, Phone and
email support process.
 Used Apex class, Visual force, JavaScript, triggers, validation, and workflow to support the
custom functionality.
 Integrated with HR Portal case creation process thru Web services.
 Worked with various Salesforce objects like Accounts, Contacts, Leads, Campaigns, Reports, and
Opportunities.
 Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components
and Visual force Pages.
 Created page layouts, search layouts to organize fields, custom links, related lists and other components on
record detail pages and edit pages.
 Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to
implement business logic.
 Participated in Deployment Activities using ANT Tool, Eclipse.
 Created users, roles, public groups and implemented role hierarchies, sharing rules and record level
permissions to provide shared access among different users.
 Created profiles and implemented Object and field level security to hide critical information on the profile
users.
 Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for
migrating data between Force.com IDE and Sandbox environment.
 Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to
assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user
profiles based on the organization’s need.
 Used Force.com IDE to create, modify, test, and to deploy Force.com Application.
 Provided post-implementation support to assist end users in creating reports, dashboards and certain
Administration tasks including creating and maintaining user profiles and privileges.

Environment: Apex Language, Visualforce, Force.com IDE, SOQL, SOSL, Apex data loader, Workflow &
Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls.
InfoTech Technologies June 2019 – Jan 2020
SFDC Administrator Intern

Responsibilities:

 Providing Application support to the end users and Enhancements.

 Engage with business stakeholders to understand business requirements.
 Engage with Business to understand the business processes and impact of the Applications in their
ecosystem.
 Lead and facilitate training sessions within the team/business users as needed
 Participate in discussions with the business on Identifying root cause of issues - process gaps, user
training or process re-engineering or demand / needs and priorities.
 Migrating SFDC into lightning user interface for the business.
 creating Profiles, Roles, Permission Sets, Record Types, Page layouts, Reports, and Dashboards as per
business requirements.
 Implementing duplicate management rules and writing validation rules as required.
 Facilitate training sessions within the team/business users as needed
 Writing sharing rules and automate business processes/Repetitive tasks.
 Creating Custom Objects, fields and created relationships between the Objects.
 Develop test cases and complete user testing, as required and participate in UAT.