REPORT

ON
CORPORATE HOSPITAL
(MAX HOSPITAL, SAKET)

Submitted to: Submitted By:

Dr. Sunita Srivastava Pema Chukla
Reader M.Sc. Nursing
ILBS,CON ILBS, CON

Date of submission: - 01/07/24

Date of visit 08.06.24 till 12.06.24
Organization visited Max Hospital, Saket
Visited by M.Sc. Nursing II year
Total students 9 Students
Ms. Ankita
Ms. Ashna
Ms. Supriya
Ms. Chanchal
Ms. Deepika
Ms. Himani
Ms. Mahima
Ms. Mamita
Ms. Pema
Supervised by Dr.Sunita Srivastava

ABSTRACT
We, 9 students of MSc Nursing II year under the supervision of Mrs. Dr. Sunita Srivastava
went for a Corporate Hospital Posting from 08.06.24 till 12.06.24 at Max Hospital, Saket. There
was a warm welcome for all of us. There we met the Nursing Superintendent (Col. Arti Dutt) and
the Senior Nurse Educator (Mr. Hariharan). Mr. Hariharan guided us well about Max Hospital,
its establishment and infrastructure, vision, mission, philosophy, policies, rules and regulations
followed by them, information about the staffing pattern, facility provided to the patients, total
bed strength, staff patient ratio, food facility, information about admission and discharge process.
She also made us to visit the respective units like ICUs, wards, OPDs, endoscopy unit, oncology
day care etc. It was such a knowledgeable and interesting visit to Max Hospital, Saket.
 INTRODUCTION

I, Nisha Titus along with the other four M.Sc nursing 2nd year students under the supervision of our
respected teacher Mrs. Madhavi Verma, got the golden opportunity to be posted in Max Hospital, Saket
as a requirement of our Corporate Hospital Posting from 2.06.24 till 6.06.24. Our posting started from
9.00 am till 4pm.Group was oriented about the Max Hospital, Saket.

PERSONS MET DURING THE VISIT

Nursing Superintendent (Col. Arti Dutt)

Senior Nurse Educator (Mr. Hariharan)

Chairman – Mr. Abhay Soi

OBJECTIVES OF POSTING

1. Measures of Quality assurance in Manipal Hospital

Regarding the measures of Quality assurance, Mr. Hariharan took a class with us. He explained
regarding:

 Registration
 Accreditation
 ISO
 NABH
 Any other incidence which occur on the spot
 Documentation
 NSI
 Narcotics
 Auditing: Internal, Inter-unit and External auditing
 Patient safety standard (International Patient Safety followed)
 2. Staffing pattern

For nurses,

 Nursing Superintendent: 1
 ANS: 3
 Nurse Educator: 6
 ICN: 2
 Nurse In-charges Critical: 6
 Ward In-charges: 9
 Staff Nurses (Critical): 62
 Staff Nurses (Ward): 57

3. Planning, Supervision and Management of nursing workforce

As information given by Ms. Staffy (Health Educator),

Nursing Staff Recruitment Process:

Recruitment Process

Written Verbal

HR Department

Offer letter

Medical Fitness

New Joinee

NITP (Manipal Induction Class)

(For 1 week)

4. Staff Development Programme

 CNE
 Specialty: Critical Care Nursing Program, Operation Room Nursing Program, Infection
Control Nursing Program, Virohan Training Program
 OJT (On job training)
HR Initiatives

 Employee Outreach Program

 MAX work life balance
 MAX Life Insurance Program
 People Manager Development Program

TOP PROCEDURES BY MAX HOSPITAL

 Heart Valve Replacement

 Knee Replacement Surgery
 Liver Resection Surgery
 Disc Replacement Surgery
 Paediatric Cardiac Surgery
 Aortic Valve Replacement
 Joint Replacement Surgery
 Whipple Surgery
 LVAD Surgery
 Brain Tumor Surgery Hospital
 Commando Surgery

ABOUT HOSPITAL

Vision

Our passion well reflects in the fact that we set the industry standards when it comes to cure, care
and comfort. To deliver International Class healthcare with a total service focus, by creating an
institution committed to the highest standards of medical & service excellence, patient care,
scientific knowledge and medical education.

Overview

Max Healthcare Institute Limited ("Max Healthcare") is one of India’s largest healthcare
organizations. We operate 17 healthcare facilities (3400+ beds) across the NCR Delhi, Haryana,
Punjab, Uttarakhand and Maharashtra. Almost 85% of our bed capacity is in Metro/Tier 1 cities.
Apart from hospitals, Max Healthcare also operates a homecare business and pathology business
under brand names Max@Home and Max Labs respectively. Max@Home offers health and
wellness services at home while Max Lab provides Pathology Services outside our hospital
network.

Max Healthcare is promoted and led by Abhay Soi as its Chairman and Managing director and
co- promoted by KKR, the iconic Global Private equity fund.

The present amalgamated company was formed subsequent to the acquisition of 49.7% stake in
erstwhile Max Healthcare Institute Limited by Radiant Life Care Pvt. Ltd. ( “Radiant”) and the
amalgamation of Max Healthcare with Radiant thereafter. The amalgamated entity assumed the
name Max Healthcare Institute limited. Prior to the amalgamation, Radiant was led and
promoted by Abhay Soi.

Manipal Hospital Dwarka:

The preferred healthcare destination for all.

Manipal Hospital Dwarka, is a multi-super speciality tertiary care healthcare facility, delivering
world-class healthcare, at an optimum cost. Aim is to deliver Affordable, Accessible and
Accurate healthcare to all sections of the society, without bias. With prominent doctors from
across the globe all under one roof, cutting edge infrastructure of global standards in radio-
diagnosis, research and clinical practices, and latest revolutionary and technological
advancements, Manipal Hospital Dwarka is ready to set new benchmarks in medical care.
Preventive, diagnostic and therapeutic services are the core of eminent specialists who carry
decades of expertise, making Manipal Hospital Dwarka, the best place for treatment for medical
problems across all age groups.

With cutting-edge infrastructure, 24X7 emergency and trauma services, 380 beds with 13
modular state-of-art OTs, 118 critical care beds, along with technological advancements like
automated pneumatic chute system, telemedicine, remote monitoring, artificial intelligence,
virtual reality, augmented thinking, EMR, etc. Our prime target is to create a ‘Digital Hospital’,
with seamless integration and paperless services.

About Max Hospital, Saket

Located in the heart of south Delhi, the 530+ bed Max Super Speciality Hospital, Saket, is
widely considered as one of the best hospitals in the country. Split into two blocks - East Block
(a unit of Devki Devi Foundation) and West Block, it has a complete spectrum of diagnostic and
therapeutic technologies, including several which are a First in India and Asia.

Experts at Max Super Speciality Hospital, Saket, have treated more than 34 lakh patients across
38 specialities, mainly Cardiac, Oncology (Medical, Surgical, and Radiotherapy), Neurosciences,
Obstetrics, and Gynaecology, Metabolic and Bariatric Surgery, Liver Transplant, Urology,
Nephrology, Kidney Transplant, Aesthetic and Reconstructive Surgery, and other ancillary
services. Max Super Speciality Hospital, Saket has a complete spectrum of diagnostic and
therapeutic technologies, including several state-of-the-art technologies that are First in Asia and
First in India. It has received NABH & JCI accreditation for providing the highest quality of
patient safety and care.

Max Super Speciality Hospital, Saket, offers the advantage of integrated medical care in a
multidisciplinary setting provided by a faculty of highly qualified doctors, nurses, & healthcare
professionals. Max Super Speciality Hospital, Saket, is a regional hub for complex procedures
such as neurovascular intervention, targeted cancer treatments, heart surgeries, orthopaedic
surgeries, liver & kidney transplant, and fertility treatments.

Vision

To create a patient-centric, tertiary healthcare organization focused on non-intrusive quality care

utilizing leading edge technology with a human touch.

Mission

 Achieve Professional Excellence in delivering Quality care.

 Ensure care with Integrity and Ethics.
 Push frontiers of care through Research and Education.
 Adhere to National and Global Standards in Healthcare.
 Provide Quality healthcare to all Sections of Society.

A passion for healing...

At Max, we are passionate about delivering the highest standard of healthcare. Be it the finest
Doctors, cutting-edge medicine, state-of-the-art infrastructure or nursing with a smile. When you
are passionate about healing the lives that have been entrusted to us, nothing is too big or small
to ignore.

Expertise

We offer an integrated range of healthcare services from out-patient treatment and diagnostics to
advanced clinical care which also extends to personalised home-care services. We keep pace
with the latest technological breakthroughs in medical science and equip our hospitals with state-
of-the-art facilities on par with global standards. From the simplest to the most complex medical
problems, we deliver the most cutting-edge treatment.
We serve thousands of patients through our network of hospitals every day and offer quality
healthcare to people from India and overseas. Through our association with the Manipal
Foundation and other NGOs, we provide affordable healthcare services to the less privileged
sections of the society.

Manipal Ambulance Response Services (MARS)

Manipal Ambulance Response Services (MARS), provides 360-degree pre-hospital care during
the golden hour in critical emergencies. Manipal has one of the largest fleets of ambulances in
different cities. These Ambulances come with critical life-saving equipment like
ventilators/defibrillators, monitors, inbuilt ECG machines/syringe pumps and other
equipmewhich helps to monitor critical patients.

The first hour following an emergency is called the golden hour. The earlier the patient reaches
the hospital the better are the chances for any treatment to be effective. Beyond the first hour, the
body’s compensatory response starts to fail and resuscitating the patient becomes more difficult.
When an emergency call comes to the command center, an emergency response officer
understands the type of emergency and the location of the patient to deploy the nearest
ambulance. If it's a critical emergency the same call will be transferred to the doctor working in
the ER 24x7 to understand the clinical condition and based on which an ambulance will be
assigned.

Basic Life Support(BLS) certified Emergency team gives the first aid and stabilizes the patient in
the ambulance. There is also a central monitoring system to relay LIVE information about the
patient's condition directly to an ALS (Advanced Life Support) trained emergency response
centre physician. The patient is stabilized in the ambulance itself and gets the required care for
he/she reaches the hospital. The ambulances take the critically ill patients to the nearest
emergency facility. Manipal Emergency Department has been efficiently treating emergency
patients for the past twenty-five years.

One of the key reasons for failure following a medical emergency is because the patient was
deprived of timely and quality medical assistance. Improper diagnosis and inadequate emergency
treatment could turn out to be fatal. One should reach out for professional assistance immediately
during an emergency
Floor Wise detail of Max Hospital

Floor Department
5th Floor Bariatric Surgery Department
Rooms 501-515
Blood Bank
4th Floor Oncology Unit
South Block
East Block
Room 401- 415
Bone Marrow Transplant Unit
3rd Floor Cardiology Unit
Cath Lab
CCU
Operation Theatre Complex
Laboratory
2nd Floor Health Check
International Patient Longue
Endoscopy
Nuclear Medicine
Day Care
Waiting Area
1st Floor HDU
Recovery Room
Ground Floor Emergency
Reception
Admission and Billing
Insurance
Radiology
Pharmacy
Cafeteria
B1 Dialysis
Sample Laboratory
OPD
Security Room
B1 Training Room
Auditorium
B2 Changing Room
Pharmacy
B3 Parking
 Organogram

Director

Nursing Operation Pharmacy

Quality Head
Superintendent Head Head

ANS(Ms. Nurse
ICN-2
Daisy Saho) Educator-2

Nurse
Nursing Ward
Incharges
officers-2 Incharges-9
Critical-6

Nurse Staff Nurses- Staff Nurses-

Incharges 62 57
Max Hospitals comprises of a dedicated team of specialized doctors, nurses, & paramedical
professionals. Our medical technologies & high-quality treatments provide preventive and
curative healthcare solutions.

Centre of Excellence

1. Department of Oncology
2. Department of Cardiac sciences
3. Department of Gastroenterology
4. Department of Renal Sciences: Urology, Nephrology, Dialysis
5. Department of women and child care
6. Department of Orthopedics and joint replacement
7. Department of Neuro Sciences

Other specialties

Key Medical Procedures

1. Cardiac Surgery
2. Neurosurgery
3. Oncology Surgery
4. Knee Replacement Surgery
5. Urology Treatment
6. Pediatric Surgery
7. General Surgery
8. Bariatric Surgery
9. Gynaecology & Obstetrics Treatment
OVERALL OBSERVATION

 Set up of Max Hospital, Saket is very well structured.

 Time management is up to the mark.
 We came to know about their admission process, eligibility criteria, various committees, ,
facilities provided to the staffs as wells as the patients.
 Visit to the setup of Max Hospital, Saket was understandable and interesting.
 All the staffs including Mr. Hariharan (Senior Nurse Educator) are very soft spoken and
knowledgeable.
 Each unit has a wall decorated with nature based themes like butterflies, trees, leaves,
birds, flowers etc.
 On every floor, patient visiting area is there which was well maintained.
 It has a hygienic and reasonable canteen for the staffs.
 Clean and hygienic water facility. As Aro water is provided to the patients.
 No outsider is allowed to go inside without having prior appointment.
 Proper security check was there.
 No attendant is allowed without their punching cards. As this card has the access to the
respective units
 Greenery was there including on the floors.

CHALLENGES EXPERIENCED

The challenges which we faced were:

 Nursing superintendent could not take out enough time to impart more information to the
students due to her busy schedule.
 We were being posted in respective units but we were being requested not to hamper
their daily routine work.
 Nurse in-charges were also helping the staffs in their routine work. They could not take
out enough time to orient much about the unit.
 We did not get the opportunity to sit with the interview panel to learn about how to
conduct the interviews, questioning techniques, interview skills etc.
 No task based work was given to us during our complete posting.

LESSONS LEARNED

 Physical setup and establishment of the Max Hospital, Saket.

 Information about the staffing pattern , staff-patient ratio
 Information about admission, discharge process and LAMA
 Facilities provided to the staffs and patients.
 Committees
 Quality assurance practices
  Various records maintained by them and also about EMR (Electronic Medical Record)
 Various Programmes including staff development programmes and activities run by them
e.g. Virohan
 Observed the various departments for e.g. ICUs, OPDs, Wards including: Onco ward,
paediatric ward, EWS ward, General ward
 About various Manipal Hospitals in India.
 Understand and appreciate the functioning of Max Hospital.

 Understand the policy, rules and regulations followed by them.

 Understand the collaboration of Max Hospital with CGHS, TPA etc.

RECOMMENDATIONS

 Visit to Max Hospital, Saket should be there for the upcoming group to know more about
the hospital as in upcoming time, Robotic Surgeries will be done
 Students must be included with the interview panel to learn about the interview skills.
 Students must be posted with Nursing superintendent or the Deputy Nursing
Superintendent to know about their functioning.
 This posting should be task oriented to the upcoming students
 Cooperate hospital posting should be atleast for 15 days.

CONCLUSION

It was such a knowledgeable and interesting corporate posting at Max Hospital, Saket. We came
to know about the functioning, infrastructure, staffing pattern, various committees, their
specialties, staff facilities etc. Mr. Hariharan (Senior Nurse Educator) guided us well and she
cleared our doubts and imparted knowledge about the Max Hospital. Max Hospital posting was
really very useful in terms of knowing and understands about the managerial functions at
different levels.